@Edna, @Waruingi I would recommend Sysaid (http://www.sysaid.com/),. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base. Email David Lee in Sales (d.lee@sysaid.com) or their Help Desk (helpdesk@sysaid.com) I hope this helps. Regards, John Masiwe Business Development Director & CEO Blue Gate Technologies Ltd - Professional and Quality ICT Services 4th Floor - Bishop Maigua Plaza (opp. Uchumi Hyper - Ngong Rd) Ngong Road, Nairobi P. O. Box 344 - 00600 Nairobi Website: www.bluegate.co.ke | Email: jmasiwe@bluegate.co.ke | Tel: 0725 24 88 00 From: kictanet [mailto:kictanet-bounces+jmasiwe=bluegate.co.ke@lists.kictanet.or.ke] On Behalf Of Edna shiko Sent: Friday, September 13, 2013 1:02 PM To: jmasiwe@bluegate.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Help desk application following closely On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi@gmail.com> wrote: Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with. Thank you, WARUINGI _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.co m The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. __________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com