Thanks Walu and team for this. On reporting tools available; my concern is regarding the *reporting procedure*, the current system of going to social media and calling customer care is cumbersome and doesn't provide the anonymity that most users would prefer in such instances. Safaricom needs to add *a report option on their *100# menu* that majority of its users know how to operate *to simplify the process of reporting fraud and bullying for anonymity* like facebook. You can also add the "*block button" *while at it to keep away the persistent "bad boys". Most phones don’t have the screening function. Thank you for your indulgence Steve. Regards, Esther Kamande Advocate | Policy Analyst Twitter: @enkamande Regards, Esther Kamande Advocate | Policy Analyst Twitter: @enkamande On Tue, Feb 7, 2017 at 11:45 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Indeed, i guess that is what makes the difference.
Great On Feb 7, 2017 11:37 AM, "Mwendwa Kivuva" <Kivuva@transworldafrica.com> wrote:
On 7 February 2017 at 11:16, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Many thanks for your response. Just to confirm that i have been contacted by the Engineering team and we will arrange to go to the ground in Kisamese and Olepolos areas with an objective of finding a solution. Thank you for the quick action.
So Safaricom is actually listening, and solving the problems Kenya is facing. This is very commendable. ______________________ Mwendwa Kivuva, Nairobi, Kenya twitter.com/lordmwesh
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