I want to agree with Engineer Kariuki, i am not a telecoms Engineer but i am reliable informed that Call Drops can be measured, and as you say they have a financial or economic consequence (Customer Satisfaction), in a typical enterprise a company Policy on Phone Use should address the Issue, in the public domain i am not sure how it could be measured On Sat, Oct 10, 2009 at 8:45 PM, John Kariuki < [email protected]> wrote:
Eric, Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.
Just my opinion
Eng.J.N.Kariuki
--- On *Sat, 10/10/09, Eric Aligula <[email protected]>* wrote:
From: Eric Aligula <[email protected]> Subject: [kictanet] Call Drops & Regulatory Action To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Saturday, 10 October, 2009, 9:47 AM
Dear All:
I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same.
Look forward to your feedback.
Kind regards
Eric Aligula Magolo, PhD
Senior Analyst
Infrastructure and Economic Services Division
Kenya Institute for Public Policy Research and Analysis (KIPPRA)
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