Matunda, To site a recent example, we had an invitation from BPeSA and other BPO stakeholders in SA sometime in 2009/10. In the invitation, Kenyan players in the sector (including students) were was to visit South Africa to learn from them how and why they have been so successful. The concerned government agency did not obviously see the value in this and we missed this grand opportunity. There have been many of such lost opportunities and I honestly believe there is too much rhetoric and little to no action. Edwin ----- Original Message ----- From: mnyanchama@aganoconsulting.comTo: eonchari@lynxbits.com Cc: kictanet@lists.kictanet.or.ke Sent: 3/29/11 1:31 PM Subject: Re: [kictanet] Domestic Outsourcing Studies Edwin, In the case of Kenya, I think the issues would be broader; it is the reason we are interested in success factors where this has happened. I imagine countries like the Philippines, India, South Africa, Egypt, etc can be good case studies; they coudl offer lessons for Kenya and others. Shukrani. From: "eonchari@lynxbits.com" To: mnyanchama@aganoconsulting.com Cc: kictanet@lists.kictanet.or.ke Sent: Tue, March 29, 2011 4:19:40 AM Subject: Re: [kictanet] Domestic Outsourcing Studies Matunda, there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role. Edwin ----- Original Message ----- From: mnyanchama@aganoconsulting.comTo: eonchari@lynxbits.com Cc: kictanet@lists.kictanet.or.ke Sent: 3/28/11 1:10 PM Subject: [kictanet] Domestic Outsourcing Studies Friends, I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share. Many thanks. ----------------------------------------------------------------------------------------------Matunda Nyanchama, PhD, CISSP; mnyanchama@aganoconsulting.comAgano Consulting Inc.; www.aganoconsulting.com; Twitter: nmatunda; Skype: okiambe---------------------------------------------------------------------------------------------- Be prepared to face ICT Security failures & know how to respond when they happen! Call: +1-888-587-1150 or info@aganoconsulting.com ---------------------------------------------------------------------------------------------- "A bus station is where a bus stops. A train station is where a train stops. On my desk I have a workstation…" - Anonymous-----------------------------------------------------------------------------------------------This e-mail, including attachments, may be privileged and may contain confidential or proprietary information intended only for the addressee(s). Any other distribution, copying, use, or disclosure is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you.