Matunda,

To site a recent example, we had an invitation from BPeSA and other BPO stakeholders in SA sometime in 2009/10. In the invitation, Kenyan players in the sector (including students) were was to visit South Africa to learn from them how and why they have been so successful. The concerned government agency did not obviously see the value in this and we missed this grand opportunity. There have been many of such lost opportunities and I honestly believe there is too much  rhetoric and little to no action.

Edwin

----- Original Message -----
From: mnyanchama@aganoconsulting.com
To: eonchari@lynxbits.com
Cc:
kictanet@lists.kictanet.or.ke
Sent: 3/29/11 1:31 PM
Subject: Re: [kictanet] Domestic Outsourcing Studies

Edwin,

In the case of Kenya, I think the issues would be broader; it is the reason we are interested in success factors where this has happened. I imagine countries like the Philippines, India, South Africa, Egypt, etc can be good case studies; they coudl offer lessons for Kenya and others.


Shukrani.


From: "eonchari@lynxbits.com"
To: mnyanchama@aganoconsulting.com
Cc: kictanet@lists.kictanet.or.ke
Sent: Tue, March 29, 2011 4:19:40 AM
Subject: Re: [kictanet] Domestic Outsourcing Studies

Matunda,

there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role.

Edwin

----- Original Message -----
From: mnyanchama@aganoconsulting.com
To: eonchari@lynxbits.com
Cc:
kictanet@lists.kictanet.or.ke
Sent: 3/28/11 1:10 PM
Subject: [kictanet] Domestic Outsourcing Studies

Friends,

I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share.

Many thanks.
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Matunda Nyanchama, PhD, CISSP; mnyanchama@aganoconsulting.com
Agano Consulting Inc.;  www.aganoconsulting.com;
Twitter: nmatunda;  Skype: okiambe
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