Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. Franc Mwangi On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <kictanet@lists.kictanet.or.ke> wrote: #yiv6683362019 #yiv6683362019 -- _filtered #yiv6683362019 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv6683362019 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv6683362019 #yiv6683362019 p.yiv6683362019MsoNormal, #yiv6683362019 li.yiv6683362019MsoNormal, #yiv6683362019 div.yiv6683362019MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv6683362019 a:link, #yiv6683362019 span.yiv6683362019MsoHyperlink {color:blue;text-decoration:underline;}#yiv6683362019 a:visited, #yiv6683362019 span.yiv6683362019MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv6683362019 span.yiv6683362019EmailStyle17 {color:#1F497D;}#yiv6683362019 .yiv6683362019MsoChpDefault {} _filtered #yiv6683362019 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv6683362019 div.yiv6683362019WordSection1 {}#yiv6683362019 My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable. From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of DigitalTVAfrica via kictanet Sent: Thursday, April 28, 2016 2:40 PM To: bkioko@bernsoft.com Cc: DigitalTVAfrica Subject: Re: [kictanet] Zuku Support I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times. Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet@lists.kictanet.or.ke> wrote: I also use Zuku and they have had problems the whole week. On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
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