All: Over the last six months I have experienced a number of call fails/call drops on the Safaricom network. Or you call, the line goes through and there is no reception of voice from the person being called? I would like to know whether there are consumers out there on this list or elsewhere on the local networks who have experienced the same? What solutions have been proffered? Are there any financial implications related to these call fails or call drops? In other words, am I charged for a call fail or call drop? What remedies they may have applied and what recourse consumers would have in respect of the various providers? Kind regards Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke <mailto:jairah@kippra.or.ke> URL: www.kippra.org <http://www.kippra.org/> Proudly Kenyan "In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility..........I welcome it." John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
