All:

 

Over the last six months I have experienced a number of call fails/call drops on the Safaricom network.  Or you call, the line goes through and there is no reception of voice from the person being called?

 

I would like to know whether there are consumers out there on this list or elsewhere on the local networks who have experienced the same?  What solutions have been proffered?

 

Are there any financial implications related to these call fails or call drops?  In other words, am I charged for a call fail or call drop?

 

What remedies they may have applied and what recourse consumers would have in respect of the various providers?

 

Kind regards

 

 

 

Eric Aligula Magolo, PhD

Senior Analyst

Infrastructure and Economic Services Division

Kenya Institute for Public Policy Research and Analysis (KIPPRA)

P.O. Box 56445, 00200 Nairobi, Kenya
Telephone:       +254-20-2719933/4
Fax:                +254-20-2719951
E-mail:            jairah@kippra.or.ke
URL:              www.kippra.org

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