Thanks Solomon. But the idea is home; they have transacted and they need their due. Why must they pay for someone's mistake yet their instruction is clear " Enter phone number:"? Regards, Okech JMMy blog --- On Wed, 9/15/10, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote: From: Solomon Mburu Kamau <solo.mburu@gmail.com> Subject: Re: [kictanet] The Safaricom money machine To: okechjr@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Wednesday, September 15, 2010, 1:48 AM <snip> the entries for the numbers and that is why when using these services (e.g MPESA, ZAP) one manually type the intended recipient's mobile phone number. I'm glad they do not charge for reimbursing. With ZAP, one has the option of entering the receiver's number from phonebook, without having to manually enter the details Regards, Okech JM My blog --- On Wed, 9/15/10, Barrack Otieno <otieno.barrack@gmail.com> wrote: From: Barrack Otieno <otieno.barrack@gmail.com> Subject: Re: [kictanet] The Safaricom money machine To: okechjr@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Wednesday, September 15, 2010, 1:12 AM Bob, You are meticulous, that is a good question to be answered by the telcos and regulator, sometimes i also wonder when you send an sms it doesn't get to the recipient yet the money is deducted, what is your recourse? Im sure millions of shillings disappear from consumers pockets this way :-). Best Regards On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <robertyawe@yahoo.co.uk> wrote: Hi,he I have noted that when you send money from mpesa to the wrong number and you request for the transaction to be reversed you do not recover the transaction costs. When a line with credit is deactivated what happens to the credit? With the banks a new policy requires that funds from inactive accounts need to be remitted to Central Bank. Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: otieno.barrack@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.... -- Barrack O. Otieno +41767892272 Skype: barrack.otieno -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: okechjr@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/okechjr%40yahoo.com _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: solo.mburu@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com -- Solomon Mbũrũ Kamau ***************************************************** Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignominy of ambiguous generosity! http://smiley2.wordpress.com http://mburu.sikika.co.ke