Hi Muchiri, I have the same problem with my ISP. Tests I ran yesterday showed I was getting 1% of the advertised bandwidth. I have also been told to use their tool/speetest site to check teh connection. I have also told them on numerous occasions that when they can host CNN, Yahoo, YouTube, Google, GMail, etc on their local servers is when I will be interested in local speeds between my premises and theirs. What CCK needs to do is set minimum standards for Quality of Service. Just because the connections we have are shared does not mean we should get terrible service. On Tue, Apr 24, 2012 at 4:49 PM, Muchiri Nyaggah <muchiri@semacraft.com>wrote:
I've given up on my ISP. I am currently receiving 1/16th of the advertised bandwidth according to various independent tests. Even for a shared connection this is outrageous. They insist that I should only use their tool to measure my provisioned bandwidth, a tool that measures speeds between my premises and theirs. A pointless exercise since I subscribed to Internet services not a local loop connection.
Now if the CCK could provide consumers with an online tool to measure what they are actually receiving, as well as compelling ISPs to clearly state the performance limitations of their service, we would all make informed decisions on who to purchase Internet services from.
Is this within the regulator's mandate?
Muchiri.
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