Dear Robert, We appreciate your feedback on the unsubscription option from the Daily Data Bundles service In order to make this process easier, we are working to have this option available within the first set of options on *544# Menu and this will be completed by end of day Your line is however unsubscribed from the service Sincere apologies for the inconvenience Kind Regards, Maryann From: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Maryann Michuki Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom�s Email Terms & Conditions. Please click here to read the policy. #####################################################################################