Hello Mandheer, No prejudice meant but 1. I find your response is not related to the thread you responded on 2. Is your post a complaint to Safaricom? Did you call Safaricom Customer Care first? Given your designation, I thought you could do better, to serve as an example. On Mon, Mar 21, 2011 at 12:53, Mandhi Sehmi <mandhis@gmail.com> wrote:
Dear Listers,
Went to redeem the ADVERTISED Ideos Phone from 2 Retail Shops in the morning after calling customer service to check which store had stocks & then I sent an SMS to redeem the same.
I & M branch was still closed at 11AM in spite of calling and finding out that they open from 10-4 on Sundays.
Anyhow, bounced again from Westgate since they only had SALABLE for CASH stock & no promotion item stocks!?*(Though we are led to believe they are exactly the same products??)*
Left my name and contact there & am now just waiting for news?
Furthermore have received 27 passwords for redemption of the phone since yesterday, so should I collect 27 phones K
Thanks & All the best,
* *
*Mandheer Singh Sehmi*
Client Relations & Business Development
*Computech Limited *
*Kenya|Tanzania|Uganda|Rwanda|Southern Sudan|*
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*From:* kictanet-bounces+mandhis=gmail.com@lists.kictanet.or.ke [mailto: kictanet-bounces+mandhis=gmail.com@lists.kictanet.or.ke] *On Behalf Of *Safaricom Support *Sent:* Tuesday, March 15, 2011 15:54 *To:* mandhis@gmail.com *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] problem inherent in how mobile money transactions aredone
Hi
Kindly advise them to forward the texts to ‘333’ which is to our Mpesa Fraud team for further investigation.
Regards
Muchoki
*From:* kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke[mailto: kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke] *On Behalf Of *Francis.Hook@gmail.com *Sent:* Tuesday, March 15, 2011 3:38 PM *To:* Safaricom Support *Cc:* KICTAnet ICT Policy Discussions *Subject:* [kictanet] problem inherent in how mobile money transactions aredone
I have a colleague who received a rather suspect SMS that, at first glance seemed to advise of money rcvd from someone and a few minutes later someone called to say he had sent the money and error and has a crisis of sorts and would like the money sent back. I have seen this twice. Tricksters at work.
When using mobile money I have always wondered about the privacy of such transactions since one is required to sign a sheet with details of the transactions - details which are clearly visible to everyone. I note both ZAP and Mpesa have such sheets. It would only take a keen eye to quickly pick out a number next to a high value, memorise it - under the pretext of doing a small transaction and then claim a victim within hours of the person depositing money into their account.
I suppose unregistered mobile numbers must now be de-activated ASAP.
Be on the look out.
*Note:*
*All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here<http://www.safaricom.co.ke/index.php?id=954>to read the policy. * ------------------------------
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