Hello all, It appears that the problem is still not fully resolved since I can not send sms to some Telkom Wireless numbers, specifically all with 020-460-xxxx. just gets an error message "sending message failed"
From Celtel all works OK, but not from Safaricom lines, and this happened since the "new IN" system was put.
Could someone throw more light as to the possible bugs that are yet to beset the customer?? Eric I understand your frustrations. But being a technical person (I assume) you know that things go wrong sometimes. Even my desktop which is not tampered with day to day sometimes just does not work for some reason. The cutting over to the new IN was a massive and complex undertaking (not done many times for sure) and although we have had some problems - most notably with SMS deliveries - it was done, by our standards, quite smoothly. Can you imagine transferring over 12 million customer records, profiles and balances in 4 hours! The problem with sms was if you were out of coverage or had your phone off for some time the SMSC "lost" you. we hope we have solved the problems now. Regards, Michael CEO Safaricom Limited ________________________________ From: kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Odhiambo Washington Sent: Thursday, February 28, 2008 6:29 PM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] SMS Service by the 2 Operators On Thu, Feb 28, 2008 at 4:41 PM, Michael Joseph <MJoseph@safaricom.co.ke> wrote: I have already replied to Edith directly. There was a problem on Sunday (after cutover to our new IN) where some subscribers sms's were not delivered. This was fixed on Sunday (it also applied to me). If you have this problem, suggest you switch your phone off for 2 minutes and try again. If you still have this problem let me know. Its amazing how quickly you assume the worst of us! Not quickly, Sir:-) It's the expected behaviour when one pays for a service. They don't expect hitches like these. Mine was such that some SMS were getting delivered while some were not. I tried to establish a pattern, whether it was prefix related, but it wasn't, so I decided to call CC (Customer Care), and was told the same: Switch off and on for a few minutes. It was hard to "buy" that as a solution so I just said my prayers and later it just worked. Of course you had put an ad on the papers regarding the maintenance. The only problem with that as was it said you only expected it to affect prepaid customers. I, being an Advantage customer, never expected to be affected, so I believe I (as an individual) am/was entitles to that assumption that you fear:-) It might be the same case with Adera, but I don't know. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Oh My God! They killed init! You Bastards!" --from a /. post The information in this email and any attachments is confidential and may be legally privileged. It is intended only for the use of the named addressee. Emails are susceptible to alteration and their integrity cannot be guaranteed. Safaricom Limited does not accept legal responsibility for the contents of this email if the same is found to have been altered or manipulated. The contents and opinions expressed in this email are solely those of the author and do not necessarily represent those of Safaricom Limited. Safaricom Limited disclaims any liability to the fullest extent permissible by law for any consequences that may arise from the contents of this email including but not limited to personal opinions, malicious and/or defamatory information and data/codes that may compromise or damage the integrity of the recipient's information technology systems. If you are not the intended recipient please notify the sender and immediately delete this email from your system. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: info@aja.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/info%40aja.co.ke