I understand your frustrations. But being a technical person (I assume) you know that things go wrong sometimes. Even my desktop which is not tampered with day to day sometimes just does not work for some reason.

 

The cutting over to the new IN was a massive and complex undertaking (not done many times for sure) and although we have had some problems – most notably with SMS deliveries – it was done, by our standards, quite smoothly. Can you imagine transferring over 12 million customer records, profiles and balances in 4 hours!

 

The problem with sms was if you were out of coverage or had your phone off for some time the SMSC “lost” you. we hope we have solved the problems now.

 

Regards,

 

Michael

 

CEO

Safaricom Limited

 

From: kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Odhiambo Washington
Sent: Thursday, February 28, 2008 6:29 PM
To: Michael Joseph
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] SMS Service by the 2 Operators

 

 

On Thu, Feb 28, 2008 at 4:41 PM, Michael Joseph <MJoseph@safaricom.co.ke> wrote:

I have already replied to Edith directly.

There was a problem on Sunday (after cutover to our new IN) where some
subscribers sms's were not delivered.  This was fixed on Sunday (it also
applied to me). If you have this problem, suggest you switch your phone
off for 2 minutes and try again. If you still have this problem let me
know.

Its amazing how quickly you assume the worst of us!

 
Not quickly, Sir:-)

It's the expected behaviour when one pays for a service. They don't expect hitches like these. Mine was such that some SMS were getting delivered while some were not. I tried to establish a pattern, whether it was prefix related, but it wasn't, so I decided to call CC (Customer Care), and was told the same: Switch off and on for a few minutes. It was hard to "buy" that as a solution so I just said my prayers and later it just worked.
Of course you had put an ad on the papers regarding the maintenance. The only problem with that as was it said you only expected it to affect prepaid customers.
I, being an Advantage customer, never expected to be affected, so I believe I (as an individual) am/was entitles to that assumption that you fear:-) It might be the same case with Adera, but I don't know.


--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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