This is serious. eCitizen is one of our few celebrated and widely cited government success stories. It is unbelievable that it is down. Particularly when my understanding is that it is a cloud-based service. hope the concerned are urgently attending to it. walu. On Monday, January 15, 2018, 5:17:16 PM GMT+3, Kelvin Kariuki via kictanet <kictanet@lists.kictanet.or.ke> wrote: I have been trying it since morning, it gives this error: "503 Service Unavailable No server is available to handle this request." Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940 The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote: Hi Listers, Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup? Victor ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/ KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ kelvinkariuki89%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Best Regards, Kelvin KariukiAssistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkarisAlt email: kkariuki@mmu.ac.keMobile: +2547 29 385 557 The Lord is my Shepherd _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.