July 2012 - KICTANet

Re: [kictanet] Death of landlines
by Edith Adera 23 Jul '12

23 Jul '12

Bwana Ndemo. On a related issue, I'm still buffled by CCK's deafening slience on issues of regulations in this list (and this is not the first time). Does my memory serve me right? as I recall CCK making a huge announcement that they had acquired one of the most expensive equipments to monitor QoS in Kenya? what happened? is the equipment still working? aren't the QoS findings supposed to be published in the public domain regularly? Edith ________________ Edith Ofwona Adera Senior Program Specialist Climate Change & Water Program International Development Research Centre | Centre de recherches pour le développement international Regional Office for Eastern and Southern Africa Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera eadera(a)idrc.or.ke | www.idrc.ca | www.crdi.ca ________________________________________ From: bitange(a)jambo.co.ke [bitange(a)jambo.co.ke] Sent: 22 July 2012 19:01 To: Edith Adera Cc: bitange(a)jambo.co.ke; 'kictanet(a)lists.kictanet.or.ke' Subject: Re: [kictanet] Death of landlines Edith, Inspite of all the cable cuts, I will ensure that your landlines are restored tomorrow. I have consulted and I have been assured that it will be possible. Yes all those suffering the same can contact customer service and if nothing is done contact the CEO or myself for the time being. Ndemo. > Angela, > > It's clear from all these posts that something is not right at Orange-TKL. > > Our corporate lines have been down for over 3 months with no solution in > sight! Can this be resolved? > > It's not enough to blame vandalism (and other excuses), as a paying > customer, non of your clients would be interested in details, but want > their lines working or an alternative solution provided promptly. > > This is a BIG regulatory issue if QoS is not being monitored in Kenya. > CCK? > > Look forward to a speedy resolution. > > Edith > ________________ > Edith Ofwona Adera > Senior Program Specialist > Climate Change & Water Program > International Development Research Centre | Centre de recherches pour le > développement international > Regional Office for Eastern and Southern Africa > Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera > eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke> | > www.idrc.ca<http://www.idrc.ca/> | www.crdi.ca<http://www.crdi.ca/> > ________________________________ > From: kictanet [kictanet-bounces+eadera=idrc.or.ke(a)lists.kictanet.or.ke] > On Behalf Of Angela Nganga- Mumo [anganga(a)orange-tkl.co.ke] > Sent: 21 July 2012 12:46 > To: Edith Adera > Cc: 'kictanet(a)lists.kictanet.or.ke' > Subject: Re: [kictanet] Death of landlines > > Hello Dorcas, > > You may want to read my subsequent post in Volume 62 issue no.84 on the > issue of Loita street and my feedback to the list which concurs with your > sentiments. > > Kindly share your details on faut reporting i.e. references and numbers > concerned and I will have them looked into promptly. Also please share any > alternate contacts to discuss wityh you the wireless routing. > > Regards > > Angela > > Regards > > Angela > > From: Dorcas Muthoni [mailto:dmuthoni@gmail.com] > Sent: Saturday, July 21, 2012 12:38 PM > To: Angela Nganga- Mumo > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Death of landlines > > Angela, > > I am surprised you have ignored the Loita Street issue where over 3000 > customers have been down for the last 3-4 months due to the rains. It has > nothing to do with sabotage or vandalism. Can you personally investigate > this and respond to the list. I can offer all references for this if you > want. > > This response resembles a very typical PR message. > > I could share with you all our reference numbers for the faults reported > since March, i have visited your shops and they recommend that we call > customer care. I think you are simply out of touch with the everyday > experiences of TKL customers. > > I suggest you try a mystery call surely! > > How come no one has recommended "offer redundancy through wireless at no > extra cost for all post paid customers"? We are post paid customers and we > have been for years. We had to buy additional wireless telephone lines due > to this problems. > > You have a duty to ensure corrective action is taken on the issues coming > out of this discussion. > > Regards, > Muthoni > > On Sat, Jul 21, 2012 at 10:35 AM, Angela Nganga- Mumo > <anganga(a)orange-tkl.co.ke<mailto:anganga@orange-tkl.co.ke>> wrote: > Dear Listers, > > It is indeed true that our copper fixed line continues to be affected due > to vandalism and sabotage. But we continuosly make efforts to not only > repair the lines as quickly as possible but also to put in place new > measures to reduce the impact using fibre rings and other wireless > solutions. > > Its our sincere hope that now the legal framework is in place to have > stiffer penalties for convicted vandals that the incidences will > minimise. > > As Lordmwesh indicates below we also offer redundancy through wireless at > no extra cost for all post paid customers. More details on this can be > obtained from your account manager or at any of our shops. > > On the issue of waiting lists this ordinarily shouldn't be the case for > areas with infrastructure you can get a landline in 5 working days > including the survey. Ali Hussein please contact me with the specific case > for further assistance. > > Its also important to mention, if you allow me, that all faults need to be > reported to customercare there are still many customers who contact the > technician they know or visit an exchange which means the reports aren't > easy to track leading to delays in repair. > > We look forward to being of continued service. > > Regards > > Angela Nganga - Mumo > Chief Corporate Communications Officer > > ----- Original Message ----- > From: > kictanet-request(a)lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke> > [mailto:kictanet-request@lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke>] > Sent: Saturday, July 21, 2012 09:45 AM > To: Angela Nganga- Mumo > Subject: kictanet Digest, Vol 62, Issue 81 > > Send kictanet mailing list submissions to > kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > or, via email, send a message with subject or body 'help' to > kictanet-request(a)lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke> > > You can reach the person managing the list at > kictanet-owner(a)lists.kictanet.or.ke<mailto:kictanet-owner@lists.kictanet.or.ke> > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of kictanet digest..." > > > Today's Topics: > > 1. Re: [ISOC_KE] How Safaricom Steals Your Internet Bundle > (Ali Hussein) > 2. Re: The Death of Landlines? (Ali Hussein) > 3. Re: The Death of Landlines? (Kivuva) > 4. Re: The Death of Landlines? (Dorcas Muthoni) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sat, 21 Jul 2012 08:38:10 +0300 > From: Ali Hussein <ali(a)hussein.me.ke<mailto:ali@hussein.me.ke>> > To: Grace Githaiga <ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com>> > Cc: "kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>" > <kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>>, > isoc(a)orion.my.co.ke<mailto:isoc@orion.my.co.ke> > Subject: Re: [kictanet] [ISOC_KE] How Safaricom Steals Your Internet > Bundle > Message-ID: > <CAPjmBy0B5Cn5OFC=S9YFTz06hxStgdOwX0fzPv+WiOReCBpebA(a)mail.gmail.com<mailto:S9YFTz06hxStgdOwX0fzPv%2BWiOReCBpebA@mail.gmail.com>> > Content-Type: text/plain; charset="windows-1252" > > Grace > > The question is: What is the regulator doing about this? > > Ali Hussein > > On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga > <ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com>>wrote: > >> >> 99% of Kenya?s 6.5m <http://cck.go.ke/news/2012/Mobile_Subscribers.html> >> internet >> users access it via mobile, of which Safaricom owns 77% marketshare. >> >> In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay >> 1000ksh (~$12). You?ve paid for the data, and there is no additional >> cost >> to Safaricom if you were to use that data today or a year from now. The >> whole concept of data bundle expiry is ridiculous, as noted by Safaricom >> CEO Bob Collymore when he visited the iHub: >> >> ?When you go into a petrol station and fill up your car, does the owner >> of >> the petrol station tell you to bring it back on Wednesday to take back >> what?s left in the vehicle? Of course not. So I ask, why the hell are we >> doing that?? >> >> >> Read on >> >> http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundl… >> >> _______________________________________________ >> isoc mailing list >> isoc(a)orion.my.co.ke<mailto:isoc@orion.my.co.ke> >> http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc >> >> > > > -- > > *Ali Hussein|Managing Partner* > > * > *Telemedia Africa > Azania Technology Group > > Chaka Court, Argwings Kodhek Road > > P O Box 14556-00100 > > Office: +254 737 751409<tel:%2B254%20737%20751409> > > Cell: +254 773/713 601113 > > *Nairobi, Kenya* > > > > > > Twitter: @AliHKassim > > Skype: abu-jomo > > > "You generally hear that what a man doesn't know doesn't hurt him, but in > business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, > Advertising Hall of Fame >

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Re: [kictanet] Death of landlines
by Edith Adera 23 Jul '12

23 Jul '12

Thanks Bwana Ndemo. Edith ________________ Edith Ofwona Adera Senior Program Specialist Climate Change & Water Program International Development Research Centre | Centre de recherches pour le développement international Regional Office for Eastern and Southern Africa Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera eadera(a)idrc.or.ke | www.idrc.ca | www.crdi.ca ________________________________________ From: bitange(a)jambo.co.ke [bitange(a)jambo.co.ke] Sent: 22 July 2012 19:01 To: Edith Adera Cc: bitange(a)jambo.co.ke; 'kictanet(a)lists.kictanet.or.ke' Subject: Re: [kictanet] Death of landlines Edith, Inspite of all the cable cuts, I will ensure that your landlines are restored tomorrow. I have consulted and I have been assured that it will be possible. Yes all those suffering the same can contact customer service and if nothing is done contact the CEO or myself for the time being. Ndemo. > Angela, > > It's clear from all these posts that something is not right at Orange-TKL. > > Our corporate lines have been down for over 3 months with no solution in > sight! Can this be resolved? > > It's not enough to blame vandalism (and other excuses), as a paying > customer, non of your clients would be interested in details, but want > their lines working or an alternative solution provided promptly. > > This is a BIG regulatory issue if QoS is not being monitored in Kenya. > CCK? > > Look forward to a speedy resolution. > > Edith > ________________ > Edith Ofwona Adera > Senior Program Specialist > Climate Change & Water Program > International Development Research Centre | Centre de recherches pour le > développement international > Regional Office for Eastern and Southern Africa > Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera > eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke> | > www.idrc.ca<http://www.idrc.ca/> | www.crdi.ca<http://www.crdi.ca/> > ________________________________ > From: kictanet [kictanet-bounces+eadera=idrc.or.ke(a)lists.kictanet.or.ke] > On Behalf Of Angela Nganga- Mumo [anganga(a)orange-tkl.co.ke] > Sent: 21 July 2012 12:46 > To: Edith Adera > Cc: 'kictanet(a)lists.kictanet.or.ke' > Subject: Re: [kictanet] Death of landlines > > Hello Dorcas, > > You may want to read my subsequent post in Volume 62 issue no.84 on the > issue of Loita street and my feedback to the list which concurs with your > sentiments. > > Kindly share your details on faut reporting i.e. references and numbers > concerned and I will have them looked into promptly. Also please share any > alternate contacts to discuss wityh you the wireless routing. > > Regards > > Angela > > Regards > > Angela > > From: Dorcas Muthoni [mailto:dmuthoni@gmail.com] > Sent: Saturday, July 21, 2012 12:38 PM > To: Angela Nganga- Mumo > Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> > Subject: Re: [kictanet] Death of landlines > > Angela, > > I am surprised you have ignored the Loita Street issue where over 3000 > customers have been down for the last 3-4 months due to the rains. It has > nothing to do with sabotage or vandalism. Can you personally investigate > this and respond to the list. I can offer all references for this if you > want. > > This response resembles a very typical PR message. > > I could share with you all our reference numbers for the faults reported > since March, i have visited your shops and they recommend that we call > customer care. I think you are simply out of touch with the everyday > experiences of TKL customers. > > I suggest you try a mystery call surely! > > How come no one has recommended "offer redundancy through wireless at no > extra cost for all post paid customers"? We are post paid customers and we > have been for years. We had to buy additional wireless telephone lines due > to this problems. > > You have a duty to ensure corrective action is taken on the issues coming > out of this discussion. > > Regards, > Muthoni > > On Sat, Jul 21, 2012 at 10:35 AM, Angela Nganga- Mumo > <anganga(a)orange-tkl.co.ke<mailto:anganga@orange-tkl.co.ke>> wrote: > Dear Listers, > > It is indeed true that our copper fixed line continues to be affected due > to vandalism and sabotage. But we continuosly make efforts to not only > repair the lines as quickly as possible but also to put in place new > measures to reduce the impact using fibre rings and other wireless > solutions. > > Its our sincere hope that now the legal framework is in place to have > stiffer penalties for convicted vandals that the incidences will > minimise. > > As Lordmwesh indicates below we also offer redundancy through wireless at > no extra cost for all post paid customers. More details on this can be > obtained from your account manager or at any of our shops. > > On the issue of waiting lists this ordinarily shouldn't be the case for > areas with infrastructure you can get a landline in 5 working days > including the survey. Ali Hussein please contact me with the specific case > for further assistance. > > Its also important to mention, if you allow me, that all faults need to be > reported to customercare there are still many customers who contact the > technician they know or visit an exchange which means the reports aren't > easy to track leading to delays in repair. > > We look forward to being of continued service. > > Regards > > Angela Nganga - Mumo > Chief Corporate Communications Officer > > ----- Original Message ----- > From: > kictanet-request(a)lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke> > [mailto:kictanet-request@lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke>] > Sent: Saturday, July 21, 2012 09:45 AM > To: Angela Nganga- Mumo > Subject: kictanet Digest, Vol 62, Issue 81 > > Send kictanet mailing list submissions to > kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > or, via email, send a message with subject or body 'help' to > kictanet-request(a)lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke> > > You can reach the person managing the list at > kictanet-owner(a)lists.kictanet.or.ke<mailto:kictanet-owner@lists.kictanet.or.ke> > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of kictanet digest..." > > > Today's Topics: > > 1. Re: [ISOC_KE] How Safaricom Steals Your Internet Bundle > (Ali Hussein) > 2. Re: The Death of Landlines? (Ali Hussein) > 3. Re: The Death of Landlines? (Kivuva) > 4. Re: The Death of Landlines? (Dorcas Muthoni) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sat, 21 Jul 2012 08:38:10 +0300 > From: Ali Hussein <ali(a)hussein.me.ke<mailto:ali@hussein.me.ke>> > To: Grace Githaiga <ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com>> > Cc: "kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>" > <kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>>, > isoc(a)orion.my.co.ke<mailto:isoc@orion.my.co.ke> > Subject: Re: [kictanet] [ISOC_KE] How Safaricom Steals Your Internet > Bundle > Message-ID: > <CAPjmBy0B5Cn5OFC=S9YFTz06hxStgdOwX0fzPv+WiOReCBpebA(a)mail.gmail.com<mailto:S9YFTz06hxStgdOwX0fzPv%2BWiOReCBpebA@mail.gmail.com>> > Content-Type: text/plain; charset="windows-1252" > > Grace > > The question is: What is the regulator doing about this? > > Ali Hussein > > On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga > <ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com>>wrote: > >> >> 99% of Kenya?s 6.5m <http://cck.go.ke/news/2012/Mobile_Subscribers.html> >> internet >> users access it via mobile, of which Safaricom owns 77% marketshare. >> >> In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay >> 1000ksh (~$12). You?ve paid for the data, and there is no additional >> cost >> to Safaricom if you were to use that data today or a year from now. The >> whole concept of data bundle expiry is ridiculous, as noted by Safaricom >> CEO Bob Collymore when he visited the iHub: >> >> ?When you go into a petrol station and fill up your car, does the owner >> of >> the petrol station tell you to bring it back on Wednesday to take back >> what?s left in the vehicle? Of course not. So I ask, why the hell are we >> doing that?? >> >> >> Read on >> >> http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundl… >> >> _______________________________________________ >> isoc mailing list >> isoc(a)orion.my.co.ke<mailto:isoc@orion.my.co.ke> >> http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc >> >> > > > -- > > *Ali Hussein|Managing Partner* > > * > *Telemedia Africa > Azania Technology Group > > Chaka Court, Argwings Kodhek Road > > P O Box 14556-00100 > > Office: +254 737 751409<tel:%2B254%20737%20751409> > > Cell: +254 773/713 601113 > > *Nairobi, Kenya* > > > > > > Twitter: @AliHKassim > > Skype: abu-jomo > > > "You generally hear that what a man doesn't know doesn't hurt him, but in > business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, > Advertising Hall of Fame >

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Fw: Death of landlines
by Angela Nganga- Mumo 22 Jul '12

22 Jul '12

From: Angela Nganga- Mumo Sent: Sunday, July 22, 2012 06:38 PM To: 'eadera(a)idrc.or.ke' <eadera(a)idrc.or.ke>; 'kictanet(a)lists.kictanet.or.ke' <'kictanet(a)lists.kictanet.or.ke'> Subject: Re: [kictanet] Death of landlines Hello Edith, I've requested in my earlier emails that you kindly share with me the details of your lines that are not working. Please furnish the details and you will get feedback tomorrow. Regards Angela From: Edith Adera [mailto:eadera@idrc.or.ke] Sent: Sunday, July 22, 2012 06:34 PM To: Angela Nganga- Mumo Cc: 'kictanet(a)lists.kictanet.or.ke' <kictanet(a)lists.kictanet.or.ke> Subject: RE: [kictanet] Death of landlines Angela, It's clear from all these posts that something is not right at Orange-TKL. Our corporate lines have been down for over 3 months with no solution in sight! Can this be resolved? It's not enough to blame vandalism (and other excuses), as a paying customer, non of your clients would be interested in details, but want their lines working or an alternative solution provided promptly. This is a BIG regulatory issue if QoS is not being monitored in Kenya. CCK? Look forward to a speedy resolution. Edith ________________ Edith Ofwona Adera Senior Program Specialist Climate Change & Water Program International Development Research Centre | Centre de recherches pour le développement international Regional Office for Eastern and Southern Africa Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke> | www.idrc.ca<http://www.idrc.ca/> | www.crdi.ca<http://www.crdi.ca/> [X] ________________________________ From: kictanet [kictanet-bounces+eadera=idrc.or.ke(a)lists.kictanet.or.ke] On Behalf Of Angela Nganga- Mumo [anganga(a)orange-tkl.co.ke] Sent: 21 July 2012 12:46 To: Edith Adera Cc: 'kictanet(a)lists.kictanet.or.ke' Subject: Re: [kictanet] Death of landlines Hello Dorcas, You may want to read my subsequent post in Volume 62 issue no.84 on the issue of Loita street and my feedback to the list which concurs with your sentiments. Kindly share your details on faut reporting i.e. references and numbers concerned and I will have them looked into promptly. Also please share any alternate contacts to discuss wityh you the wireless routing. Regards Angela Regards Angela From: Dorcas Muthoni [mailto:dmuthoni@gmail.com] Sent: Saturday, July 21, 2012 12:38 PM To: Angela Nganga- Mumo Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Subject: Re: [kictanet] Death of landlines Angela, I am surprised you have ignored the Loita Street issue where over 3000 customers have been down for the last 3-4 months due to the rains. It has nothing to do with sabotage or vandalism. Can you personally investigate this and respond to the list. I can offer all references for this if you want. This response resembles a very typical PR message. I could share with you all our reference numbers for the faults reported since March, i have visited your shops and they recommend that we call customer care. I think you are simply out of touch with the everyday experiences of TKL customers. I suggest you try a mystery call surely! How come no one has recommended "offer redundancy through wireless at no extra cost for all post paid customers"? We are post paid customers and we have been for years. We had to buy additional wireless telephone lines due to this problems. You have a duty to ensure corrective action is taken on the issues coming out of this discussion. Regards, Muthoni On Sat, Jul 21, 2012 at 10:35 AM, Angela Nganga- Mumo <anganga(a)orange-tkl.co.ke<mailto:anganga@orange-tkl.co.ke>> wrote: Dear Listers, It is indeed true that our copper fixed line continues to be affected due to vandalism and sabotage. But we continuosly make efforts to not only repair the lines as quickly as possible but also to put in place new measures to reduce the impact using fibre rings and other wireless solutions. Its our sincere hope that now the legal framework is in place to have stiffer penalties for convicted vandals that the incidences will minimise. As Lordmwesh indicates below we also offer redundancy through wireless at no extra cost for all post paid customers. More details on this can be obtained from your account manager or at any of our shops. On the issue of waiting lists this ordinarily shouldn't be the case for areas with infrastructure you can get a landline in 5 working days including the survey. Ali Hussein please contact me with the specific case for further assistance. Its also important to mention, if you allow me, that all faults need to be reported to customercare there are still many customers who contact the technician they know or visit an exchange which means the reports aren't easy to track leading to delays in repair. We look forward to being of continued service. Regards Angela Nganga - Mumo Chief Corporate Communications Officer ----- Original Message ----- From: kictanet-request(a)lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke> [mailto:kictanet-request@lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke>] Sent: Saturday, July 21, 2012 09:45 AM To: Angela Nganga- Mumo Subject: kictanet Digest, Vol 62, Issue 81 Send kictanet mailing list submissions to kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> To subscribe or unsubscribe via the World Wide Web, visit https://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request(a)lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke> You can reach the person managing the list at kictanet-owner(a)lists.kictanet.or.ke<mailto:kictanet-owner@lists.kictanet.or.ke> When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Re: [ISOC_KE] How Safaricom Steals Your Internet Bundle (Ali Hussein) 2. Re: The Death of Landlines? (Ali Hussein) 3. Re: The Death of Landlines? (Kivuva) 4. Re: The Death of Landlines? (Dorcas Muthoni) ---------------------------------------------------------------------- Message: 1 Date: Sat, 21 Jul 2012 08:38:10 +0300 From: Ali Hussein <ali(a)hussein.me.ke<mailto:ali@hussein.me.ke>> To: Grace Githaiga <ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com>> Cc: "kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>" <kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>>, isoc(a)orion.my.co.ke<mailto:isoc@orion.my.co.ke> Subject: Re: [kictanet] [ISOC_KE] How Safaricom Steals Your Internet Bundle Message-ID: <CAPjmBy0B5Cn5OFC=S9YFTz06hxStgdOwX0fzPv+WiOReCBpebA(a)mail.gmail.com<mailto:S9YFTz06hxStgdOwX0fzPv%2BWiOReCBpebA@mail.gmail.com>> Content-Type: text/plain; charset="windows-1252" Grace The question is: What is the regulator doing about this? Ali Hussein On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga <ggithaiga(a)hotmail.com<mailto:ggithaiga@hotmail.com>>wrote: > > 99% of Kenya?s 6.5m <http://cck.go.ke/news/2012/Mobile_Subscribers.html> internet > users access it via mobile, of which Safaricom owns 77% marketshare. > > In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay > 1000ksh (~$12). You?ve paid for the data, and there is no additional cost > to Safaricom if you were to use that data today or a year from now. The > whole concept of data bundle expiry is ridiculous, as noted by Safaricom > CEO Bob Collymore when he visited the iHub: > > ?When you go into a petrol station and fill up your car, does the owner of > the petrol station tell you to bring it back on Wednesday to take back > what?s left in the vehicle? Of course not. So I ask, why the hell are we > doing that?? > > > Read on > > http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundl… > > _______________________________________________ > isoc mailing list > isoc(a)orion.my.co.ke<mailto:isoc@orion.my.co.ke> > http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc > > -- *Ali Hussein|Managing Partner* * *Telemedia Africa Azania Technology Group Chaka Court, Argwings Kodhek Road P O Box 14556-00100 Office: +254 737 751409<tel:%2B254%20737%20751409> Cell: +254 773/713 601113 *Nairobi, Kenya* Twitter: @AliHKassim Skype: abu-jomo "You generally hear that what a man doesn't know doesn't hurt him, but in business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, Advertising Hall of Fame -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120721/9ce377…> ------------------------------ Message: 2 Date: Sat, 21 Jul 2012 08:39:48 +0300 From: Ali Hussein <ali(a)hussein.me.ke<mailto:ali@hussein.me.ke>> To: Edith Adera <eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke>> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Subject: Re: [kictanet] The Death of Landlines? Message-ID: <CAPjmBy2fwayqgoz10aJOzPQQuggecyiMveRCSLiVG5_tFVHgyA(a)mail.gmail.com<mailto:CAPjmBy2fwayqgoz10aJOzPQQuggecyiMveRCSLiVG5_tFVHgyA@mail.gmail.com>> Content-Type: text/plain; charset="windows-1252" Edith Try getting a new landline...Apparently there are still waiting lists!!! Ali Hussein On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke>> wrote: > Lister?s**** > > ** ** > > Does anyone know what?s going on at?is it Orange Telkom or Telkom Kenya? > about landlines. When corporate lines go down it seems they are not being > repaired, is this a sign of the ?death of landlines??**** > > ** ** > > Seriously need to understand what is going on?**** > > ** ** > > Edith**** > > *??________________* > > *Edith Ofwona Adera* > > Senior Program Specialist **** > > Climate Change and Water Program**** > > Agriculture and Environment **** > > International Development Research Centre **** > > Regional Office for Eastern and Southern Africa **** > > Liason House 2nd floor, State House Avenue, Nairobi, Kenya**** > > +254-20-2713160/1 | Fax: +254-20-2711063<tel:%2B254-20-2711063> | Mobile: +254-733-624345<tel:%2B254-733-624345>**** > > eadera(a)idrc.ca<mailto:eadera@idrc.ca> | www.idrc.ca<http://www.idrc.ca> | www.crdi.ca<http://www.crdi.ca>**** > > ** ** > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform > for people and institutions interested and involved in ICT policy and > regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > online that you follow in real life: respect people's times and bandwidth, > share knowledge, don't flame or abuse or personalize, respect privacy, do > not spam, do not market your wares or qualifications. > -- *Ali Hussein|Managing Partner* * *Telemedia Africa Azania Technology Group Chaka Court, Argwings Kodhek Road P O Box 14556-00100 Office: +254 737 751409<tel:%2B254%20737%20751409> Cell: +254 773/713 601113 *Nairobi, Kenya* Twitter: @AliHKassim Skype: abu-jomo "You generally hear that what a man doesn't know doesn't hurt him, but in business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, Advertising Hall of Fame -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120721/d85054…> ------------------------------ Message: 3 Date: Sat, 21 Jul 2012 09:18:24 +0300 From: Kivuva <Kivuva(a)transworldafrica.com<mailto:Kivuva@transworldafrica.com>> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Subject: Re: [kictanet] The Death of Landlines? Message-ID: <CAEhPqwrd9fdzY-=A7-Md3aGLfBSLiQqHYsFa+pKo7oSd6b2Uiw(a)mail.gmail.com<mailto:A7-Md3aGLfBSLiQqHYsFa%2BpKo7oSd6b2Uiw@mail.gmail.com>> Content-Type: text/plain; charset=windows-1252 Phillip Adar has put it sanctily as it is. Cable vandalism has done TKL in. This is the point the late Minister Michuki (may he rest in peace), used to say "shoot on sight". In my company, I had 8 landlines, but currently, none is working, but Orange engineers are always on sight pulling more underground copper, but as Adar has put it, before a week is over, the cable is fished out. The solution that worked for me is to get CDMA headsets where my landlines are redirected when copper service is unavailable. -- Lordmwesh On 21/07/2012, Ali Hussein <ali(a)hussein.me.ke<mailto:ali@hussein.me.ke>> wrote: > Edith > > Try getting a new landline...Apparently there are still waiting lists!!! > > Ali Hussein > > On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke>> wrote: > >> Lister?s**** >> >> ** ** >> >> Does anyone know what?s going on at?is it Orange Telkom or Telkom Kenya? >> about landlines. When corporate lines go down it seems they are not being >> repaired, is this a sign of the ?death of landlines??**** >> >> ** ** >> >> Seriously need to understand what is going on?**** >> >> ** ** >> >> Edith**** >> >> *??________________* >> >> *Edith Ofwona Adera* >> >> Senior Program Specialist **** >> >> Climate Change and Water Program**** >> >> Agriculture and Environment **** >> >> International Development Research Centre **** >> >> Regional Office for Eastern and Southern Africa **** >> >> Liason House 2nd floor, State House Avenue, Nairobi, Kenya**** >> >> +254-20-2713160/1 | Fax: +254-20-2711063<tel:%2B254-20-2711063> | Mobile: +254-733-624345<tel:%2B254-733-624345>**** >> >> eadera(a)idrc.ca<mailto:eadera@idrc.ca> | www.idrc.ca<http://www.idrc.ca> | www.crdi.ca<http://www.crdi.ca>**** >> >> ** ** >> >> _______________________________________________ >> kictanet mailing list >> kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform >> for people and institutions interested and involved in ICT policy and >> regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and >> development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors >> online that you follow in real life: respect people's times and >> bandwidth, >> share knowledge, don't flame or abuse or personalize, respect privacy, do >> not spam, do not market your wares or qualifications. >> > > > > -- > > *Ali Hussein|Managing Partner* > > * > *Telemedia Africa > Azania Technology Group > > Chaka Court, Argwings Kodhek Road > > P O Box 14556-00100 > > Office: +254 737 751409<tel:%2B254%20737%20751409> > > Cell: +254 773/713 601113 > > *Nairobi, Kenya* > > > > > > Twitter: @AliHKassim > > Skype: abu-jomo > > > "You generally hear that what a man doesn't know doesn't hurt him, but in > business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, > Advertising Hall of Fame > -- ______________________ Mwendwa Kivuva For Business Development Transworld Computer Channels Cel: 0722402248<tel:0722402248> twitter.com/lordmwesh<http://twitter.com/lordmwesh> transworldAfrica.com | Fluent in computing kenya.or.ke<http://kenya.or.ke> | The Kenya we know ------------------------------ Message: 4 Date: Sat, 21 Jul 2012 09:41:50 +0300 From: Dorcas Muthoni <dmuthoni(a)gmail.com<mailto:dmuthoni@gmail.com>> To: Edith Adera <eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke>> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Subject: Re: [kictanet] The Death of Landlines? Message-ID: <CACFhaS45ToCeuLxgdjJeVusofm89nAX-=boDeQoonOcvzWCAWA(a)mail.gmail.com<mailto:boDeQoonOcvzWCAWA@mail.gmail.com>> Content-Type: text/plain; charset="windows-1252" Dear Edith, I totally agree with you. Our TKL lines went down end of March after the onset of the rains. I understand about 3000 customers have been down on Loita Street since then. Remember the story of the rains going with the lines.. We have called anybody and everybody to have this sorted. Customer care is not sincere, the person in charge of our lines has kept taking us rounds. I saw Orange the other day asking treasury to bail them out, this is actually a serious matter and they should be exposed to relevant authorities. Services must be rendered, i know Orange hope to make in roads on GSM, but they have the responsibility to ensure that the copper network investment is not lost. TKL is still partly owned by GoK. Muthoni On Sat, Jul 21, 2012 at 12:09 AM, Edith Adera <eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke>> wrote: > Phillip/Washington, > > While vandalism may be a big issue (and thanks to law it's now an economic > crime), the question still not answered as Washington rightly points out is > what became of TKL/Orange service delivery? > > How can you have clients off service for more than 3 months while they pay > for the basic cost of maintaining landlines that are not working and with > NO idea when the problem will be resolved? Can this be categorized as > "denial of service" hence subject to CCK intervention? what are the > regulatory implications of persistent poor QoS? > > If there is any lister from TKL/Orange, can they let us know what is going > on? any word from CCK? > > Edith > > *________________ * ** **** > > *Edith Ofwona Adera ***** > > Senior Program Specialist > > Climate Change & Water Program > > International Development Research Centre | Centre de recherches pour le > d?veloppement international**** > > Regional Office for Eastern and Southern Africa > > Tel: +254202713160<tel:%2B254202713160> | Fax/T?l?c: +254202711063<tel:%2B254202711063> | Skype: edithadera > > eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke> | www.idrc.ca<http://www.idrc.ca> | www.crdi.ca<http://www.crdi.ca> > > ------------------------------ > *From:* kictanet [kictanet-bounces+eadera=idrc.or.ke(a)lists.kictanet.or.ke<mailto:idrc.or.ke@lists.kictanet.or.ke>] > On Behalf Of Odhiambo Washington [odhiambo(a)gmail.com<mailto:odhiambo@gmail.com>] > *Sent:* 20 July 2012 23:41 > *To:* Edith Adera > *Cc:* KICTAnet ICT Policy Discussions > *Subject:* Re: [kictanet] The Death of Landlines? > > Thanks, Philip, but this is pure nostalgia you've put across. It has > nothing to do with service delivery, really. > > TKL is the only company that had fibre as the last mile before everyone > else. Did they take advantage of that? > > TKL is the parent company of Safaricom, who now is the market leader. What > went wong? > > Do you remember the days of "The Watchman" - when people had to resort to > the Daily Nation's Watchman column in order to spur KPT&C into action? > > I see the problem as being more of culture than vandalism. Yes, there is > vandalism, but culture plays out more prominently. > > You just need to single out a problem, like what Edith is facing and > you'll come to realize that vandalism has nothing to do with it. > > Even KPLC faces vandals who take away transformers - a more dangerous > venture. If they were TKL, there will be no more service on copper! > > > > > > On Fri, Jul 20, 2012 at 10:30 PM, Philip Adar <philip.adar(a)gmail.com<mailto:philip.adar@gmail.com>>wrote: > >> The problem with the landlines has nothing to do with Telkom Kenya >> Limited (TKL), but has everything to do with the rest of us, yes all of us >> as Kenyans. TKL as a company will always be happy to offer better services >> to her customers in this competitive and saturated telecommunications >> market place. >> >> Investment in copper is a very expensive undertaking. It is expensive to >> procure and install copper cables more than any other form of >> telecommunications infrastructure the world over. Many companies who >> operate copper lines make profit by striving to derive maximum benefit from >> copper over long durations of time (maybe 5 to 10 years of service). But of >> late, the Kenyan populace has developed a very high appetite for harvesting >> copper such that even getting 24hours of copper in the ground is becoming a >> nightmare! >> >> I know this from my previous experience while working for TKL. >> >> TKL has a maintenance team. Every time an outage occurs (most cases will >> be that somebody has cut-out and stolen some copper cable), they will >> respond by visiting the affected areas and replacing the stolen cables. But >> in 99% of the cases, the replaced cable will be stolen the very night it is >> installed! The thieves will keep an eye and immediately the cable is >> replaced, they will come harvesting again!!! >> >> Now the question arises: How many times will the company be financially >> capable of replacing cables that get stolen 24 hours later? >> >> I remember with nostalgia some times back when overhead copper cables >> used to run parallel to the major roads in Kenya; even to the remote >> village where I come from, we had copper cables providing >> telecommunications services to the local post office. It was common to see >> KPLC power cables on one side of the road and Kenya Post and >> Telecommunications Corporation (KPTC) cables on the other. How comes KPLC >> cables still remain standing while KPTC cables are today non existent? Do >> anyone believe KPTC initiated a project to harvest the cables and kept them >> in a store somewhere? >> >> People in this country; and perhaps people in the ICT industry have made >> money by profiteering from copper cable vandalism! >> >> It is still common to get fixed lines in developed countries, and I >> guarantee that fixed lines will remain the best form of providing >> telecommunication services for several years into the future. >> >> The ministry of communications (thanks to Dr. Ndemo) has done her bit by >> supporting the industry by introducing strict penalty for cable vandals. We >> need to do our part by encouraging community policing and ensuring that all >> cable vandals are identified, arrested and charged in court. >> >> TKL would love to have everyone on landlines, in fact TKL would be very >> happy to install additional landlines if we were to stop stealing them. In >> my view, it may not be very correct to believe that TKL employes are very >> incompetent and just too lazy to support the infrastructure which >> generates revenue for the company. >> >> We have identified a problem, and the problem is extremely unsustainable >> levels of cable theft than has been experienced in any part of the world >> before. We need to see people here generating ideas on how we can root out >> cable vandalism in our society. We need ideas on methods of providing >> infrastructure sustainability in our country. The academia, the industry >> and the society have roles to play to see a future of development into >> vision 2030, a future of honesty, a future devoid of business malpractices >> that have seen some organizations benefiting using in appropriate means by >> sabotaging others... >> >> TKL, our companies, our institutions and all our people need such ideas. >> This should be the focus.... >> >> Regards >> Philip >> >> On Fri, Jul 20, 2012 at 5:47 PM, Odhiambo Washington <odhiambo(a)gmail.com<mailto:odhiambo@gmail.com> >> > wrote: >> >>> >>> >>> On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera(a)idrc.or.ke<mailto:eadera@idrc.or.ke>> wrote: >>> >>>> Lister?s**** >>>> >>>> **** >>>> >>>> Does anyone know what?s going on at?is it Orange Telkom or Telkom >>>> Kenya? about landlines. When corporate lines go down it seems they are not >>>> being repaired, is this a sign of the ?death of landlines??**** >>>> >>>> **** >>>> >>>> Seriously need to understand what is going on? >>>> >>>> >>>> >>> >>> Personally, I think that unless someone has something special to carry >>> on top of the copper, then it's that time in life they drop the "landline". >>> There is nothing special about them. >>> It's also pretty easy these days for an organization to "change their >>> contact phone numbers" - by a simple change of "Our Contacts" on the >>> website, or a mailshot to their suppliers/clients. >>> >>> Sorry I did not answer your question directly, but TKL/Orange has been >>> working on redoing their cabling in many areas. Perhaps this is what is >>> affecting you. I understand how difficult it is to do business with Orange >>> when it comes to fixing problems. Their Customer Care still sux, and the >>> bureaucracy is still very much embedded. I resorted to walking to the >>> Exchange and seeking out the technicians in order to have my problems with >>> landlines addressed. Maybe you should do just that! >>> >>> >>> >>> -- >>> Best regards, >>> Odhiambo WASHINGTON, >>> Nairobi,KE >>> +254733744121<tel:%2B254733744121>/+254722743223<tel:%2B254722743223> >>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>> I can't hear you -- I'm using the scrambler. >>> >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/philip.adar%40gmail.c… >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform >>> for people and institutions interested and involved in ICT policy and >>> regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable behaviors >>> online that you follow in real life: respect people's times and bandwidth, >>> share knowledge, don't flame or abuse or personalize, respect privacy, do >>> not spam, do not market your wares or qualifications. >>> >> >> >> >> -- >> Regards >> >> Philip Adar >> >> > > > -- > Best regards, > Odhiambo WASHINGTON, > Nairobi,KE > +254733744121<tel:%2B254733744121>/+254722743223<tel:%2B254722743223> > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ > I can't hear you -- I'm using the scrambler. > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform > for people and institutions interested and involved in ICT policy and > regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > online that you follow in real life: respect people's times and bandwidth, > share knowledge, don't flame or abuse or personalize, respect privacy, do > not spam, do not market your wares or qualifications. > -- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!! -------------- next part -------------- An HTML attachment was scrubbed... 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Any unauthorized view, usage or disclosure of this message is prohibited. Since e-mail messages may not be reliable, France Telecom Group shall not be liable for any message if modified, changed or falsified. Additionally the recipient should ensure they are actually virus free. ############################################################################################################################################################################# _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!! [http://www.orange-tkl.co.ke/images/banners/orange_money_email_footer.jpg] ________________________________ IMPORTANT. This e-mail message and any attachments are strictly confidential and may be protected by law. This message is intended only for the named recipient(s) above. 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The Death of Landlines?
by Edith Adera 22 Jul '12

22 Jul '12

Lister's Does anyone know what's going on at...is it Orange Telkom or Telkom Kenya? about landlines. When corporate lines go down it seems they are not being repaired, is this a sign of the "death of landlines"? Seriously need to understand what is going on? Edith ________________ Edith Ofwona Adera Senior Program Specialist Climate Change and Water Program Agriculture and Environment International Development Research Centre Regional Office for Eastern and Southern Africa Liason House 2nd floor, State House Avenue, Nairobi, Kenya +254-20-2713160/1 | Fax: +254-20-2711063 | Mobile: +254-733-624345 eadera(a)idrc.ca | www.idrc.ca | www.crdi.ca

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How Safaricom Steals Your Internet Bundle
by Grace Githaiga 22 Jul '12

22 Jul '12

99% of Kenya’s 6.5m internet users access it via mobile, of which Safaricom owns 77% marketshare.In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay 1000ksh (~$12). You’ve paid for the data, and there is no additional cost to Safaricom if you were to use that data today or a year from now. The whole concept of data bundle expiry is ridiculous, as noted by Safaricom CEO Bob Collymore when he visited the iHub:“When you go into a petrol station and fill up your car, does the owner of the petrol station tell you to bring it back on Wednesday to take back what’s left in the vehicle? Of course not. So I ask, why the hell are we doing that?” Read onhttp://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bun…

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Re: [kictanet] [ISOC_KE] Kenya IGF/ EAIGF - Where Were The Service Providers
by Barrack Otieno 22 Jul '12

22 Jul '12

Dear All, Just to clarify that indeed the Telecommunication Service Providers through one of her members Internet Solutions Sponsored the Internet for Kenya IGF and East African IGF. They also chaired a couple of sessions. I suppose the questions may have been targeted to specific service providers who didn't have representatives hence the confusion, i recall a similar question being posed about KeNIC which was actually a key sponsor of the two events, i suppose in future we may want to allow the service providers to run some videos on what they do. For more information on Tespok please visit their website www.tespok.co.ke., KeNIC www.kenic.or.ke. Best Regards Best Regards On Sun, Jul 22, 2012 at 5:24 AM, WANGARI KABIRU <wangarikabiru(a)yahoo.co.uk>wrote: > Happy Sunday! > > First things first is a Question to the Kenya IGF and EAIGF conveners for > the year 2012; Why were Kenyan Internet Service Providers and related > providers not at the local IGFs. > > a) Were they invited to the IGFs > > b) Did they decline the invite to the IGFs > > c) Did they stay silent > > d) Is there another platform that addresses the forum issues which the > Service Providers take part in > > > I raised this question at the Forum and to date we have no satisfactory > response. > > Considering that the regulators and Government through CCK, the Ministry > of Information and Communications, e-government took the time to be there > (every day), is it that the Forum(s) is not of value to Service Providers? > > The Service Providers are at present a (the) major 'governor" to internet > and internet governance in Kenya. > > We are dealing with issues of children access, and in Kenya's current > situation cyber crime, terrorism, cyber wars all driven through the > internet - a major threat to peace as we get into the election period. > > The Post office cannot be delivering smelly rotten eggs into your postal > box and not be made accountable for blindly receiving the courier parcel > in the first place! > > As a stakeholders Forum, this was truly a glaring missing link. > > Addressing this concern will enable ISOC KE as the convener of subsequent > IGFs to know how to suitably engage with Service Providers among other > players. > > Have a pleasant day. > > Regards/Wangari > > --- > Pray God Bless. 2012Wangari circa - "Heaven moves into the world through > thespirit of those who are willing to serve". > > > --- On *Fri, 20/7/12, Grace Githaiga <ggithaiga(a)hotmail.com>* wrote: > > > From: Grace Githaiga <ggithaiga(a)hotmail.com> > Subject: [ISOC_KE] How Safaricom Steals Your Internet Bundle > To: "kictanet(a)lists.kictanet.or.ke" <kictanet(a)lists.kictanet.or.ke>, > isoc(a)orion.my.co.ke > Date: Friday, 20 July, 2012, 23:29 > > > 99% of Kenya’s 6.5m <http://cck.go.ke/news/2012/Mobile_Subscribers.html> internet > users access it via mobile, of which Safaricom owns 77% marketshare. > > In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay > 1000ksh (~$12). You’ve paid for the data, and there is no additional cost > to Safaricom if you were to use that data today or a year from now. The > whole concept of data bundle expiry is ridiculous, as noted by Safaricom > CEO Bob Collymore when he visited the iHub: > > “When you go into a petrol station and fill up your car, does the owner of > the petrol station tell you to bring it back on Wednesday to take back > what’s left in the vehicle? Of course not. So I ask, why the hell are we > doing that?” > > > Read on > > http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundl… > > -----Inline Attachment Follows----- > > _______________________________________________ > isoc mailing list > isoc(a)orion.my.co.ke <http://mc/compose?to=isoc@orion.my.co.ke> > http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc > > > _______________________________________________ > isoc mailing list > isoc(a)orion.my.co.ke > http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc > > -- Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/

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BBC E-mail: African-based cybercrime targeted
by Du Toit, Jaco 22 Jul '12

22 Jul '12

I saw this story on the BBC News iPhone App and thought you should see it. ** African-based cybercrime targeted ** Law officers and big business join forces to tackle cybercriminals operating out of African countries and other developing nations. < http://www.bbc.co.uk/news/technology-18930953 > ** Disclaimer ** The BBC is not responsible for the content of this e-mail, and anything written in this e-mail does not necessarily reflect the BBC's views or opinions. Please note that neither the e-mail address nor name of the sender have been verified. Sent from my iPhone

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Re: [kictanet] Death of landlines
by Angela Nganga- Mumo 21 Jul '12

21 Jul '12

Hello Harry, Thanks for your email. The problem that was affecting the main cables serving Loita Street was compounded by burst sewers underground due to the flooding of previous months. We had to get City Council to sort out the sewers and shut down the services from Saturday June 23rd pm to Monday June 25th 8am after which services resumed in the area. Kindly email me your reference number and telephone lines affected and will have it looked into. We sincerely apologize for inconviniences caused. Regards Angela ----- Original Message ----- From: kictanet-request(a)lists.kictanet.or.ke [mailto:kictanet-request@lists.kictanet.or.ke] Sent: Saturday, July 21, 2012 10:58 AM To: Angela Nganga- Mumo Subject: kictanet Digest, Vol 62, Issue 83 Send kictanet mailing list submissions to kictanet(a)lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit https://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request(a)lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner(a)lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Re: The Death of Landlines? (Harry Karanja) ---------------------------------------------------------------------- Message: 1 Date: Sat, 21 Jul 2012 10:55:00 +0300 From: Harry Karanja <kkairo(a)gmail.com> To: Dorcas Muthoni <dmuthoni(a)gmail.com> Cc: KICTAnet ICT Policy Discussions <kictanet(a)lists.kictanet.or.ke> Subject: Re: [kictanet] The Death of Landlines? Message-ID: <710166E0-CD74-4E9A-ACAF-9DF809F65924(a)gmail.com> Content-Type: text/plain; charset="utf-8" Dear Dorcas, I'm another of the 3000, my office landlines whose cables run through Loita street have been down for the past four months with no resolution in sight. My main concern is if this can happen smack in the middle of Nairobi CBD, where you'd assume TKL has its biggest landline customers what does it say about TKLs ability and mandate to provide this service? Regards, Harry Karanja Sent from my iPad On Jul 21, 2012, at 9:41 AM, Dorcas Muthoni <dmuthoni(a)gmail.com> wrote: > Dear Edith, > > I totally agree with you. Our TKL lines went down end of March after the onset of the rains. I understand about 3000 customers have been down on Loita Street since then. Remember the story of the rains going with the lines.. > > We have called anybody and everybody to have this sorted. Customer care is not sincere, the person in charge of our lines has kept taking us rounds. > > I saw Orange the other day asking treasury to bail them out, this is actually a serious matter and they should be exposed to relevant authorities. > > Services must be rendered, i know Orange hope to make in roads on GSM, but they have the responsibility to ensure that the copper network investment is not lost. > > TKL is still partly owned by GoK. > > Muthoni > > On Sat, Jul 21, 2012 at 12:09 AM, Edith Adera <eadera(a)idrc.or.ke> wrote: > Phillip/Washington, > > While vandalism may be a big issue (and thanks to law it's now an economic crime), the question still not answered as Washington rightly points out is what became of TKL/Orange service delivery? > > How can you have clients off service for more than 3 months while they pay for the basic cost of maintaining landlines that are not working and with NO idea when the problem will be resolved? Can this be categorized as "denial of service" hence subject to CCK intervention? what are the regulatory implications of persistent poor QoS? > > If there is any lister from TKL/Orange, can they let us know what is going on? any word from CCK? > > Edith > ________________ > Edith Ofwona Adera > Senior Program Specialist > Climate Change & Water Program > International Development Research Centre | Centre de recherches pour le d?veloppement international > Regional Office for Eastern and Southern Africa > Tel: +254202713160 | Fax/T?l?c: +254202711063 | Skype: edithadera > eadera(a)idrc.or.ke | www.idrc.ca | www.crdi.ca > > From: kictanet [kictanet-bounces+eadera=idrc.or.ke(a)lists.kictanet.or.ke] On Behalf Of Odhiambo Washington [odhiambo(a)gmail.com] > Sent: 20 July 2012 23:41 > To: Edith Adera > Cc: KICTAnet ICT Policy Discussions > Subject: Re: [kictanet] The Death of Landlines? > > Thanks, Philip, but this is pure nostalgia you've put across. It has nothing to do with service delivery, really. > > TKL is the only company that had fibre as the last mile before everyone else. Did they take advantage of that? > > TKL is the parent company of Safaricom, who now is the market leader. What went wong? > > Do you remember the days of "The Watchman" - when people had to resort to the Daily Nation's Watchman column in order to spur KPT&C into action? > > I see the problem as being more of culture than vandalism. Yes, there is vandalism, but culture plays out more prominently. > > You just need to single out a problem, like what Edith is facing and you'll come to realize that vandalism has nothing to do with it. > > Even KPLC faces vandals who take away transformers - a more dangerous venture. If they were TKL, there will be no more service on copper! > > > > > > On Fri, Jul 20, 2012 at 10:30 PM, Philip Adar <philip.adar(a)gmail.com> wrote: > The problem with the landlines has nothing to do with Telkom Kenya Limited (TKL), but has everything to do with the rest of us, yes all of us as Kenyans. TKL as a company will always be happy to offer better services to her customers in this competitive and saturated telecommunications market place. > > Investment in copper is a very expensive undertaking. It is expensive to procure and install copper cables more than any other form of telecommunications infrastructure the world over. Many companies who operate copper lines make profit by striving to derive maximum benefit from copper over long durations of time (maybe 5 to 10 years of service). But of late, the Kenyan populace has developed a very high appetite for harvesting copper such that even getting 24hours of copper in the ground is becoming a nightmare! > > I know this from my previous experience while working for TKL. > > TKL has a maintenance team. Every time an outage occurs (most cases will be that somebody has cut-out and stolen some copper cable), they will respond by visiting the affected areas and replacing the stolen cables. But in 99% of the cases, the replaced cable will be stolen the very night it is installed! The thieves will keep an eye and immediately the cable is replaced, they will come harvesting again!!! > > Now the question arises: How many times will the company be financially capable of replacing cables that get stolen 24 hours later? > > I remember with nostalgia some times back when overhead copper cables used to run parallel to the major roads in Kenya; even to the remote village where I come from, we had copper cables providing telecommunications services to the local post office. It was common to see KPLC power cables on one side of the road and Kenya Post and Telecommunications Corporation (KPTC) cables on the other. How comes KPLC cables still remain standing while KPTC cables are today non existent? Do anyone believe KPTC initiated a project to harvest the cables and kept them in a store somewhere? > > People in this country; and perhaps people in the ICT industry have made money by profiteering from copper cable vandalism! > > It is still common to get fixed lines in developed countries, and I guarantee that fixed lines will remain the best form of providing telecommunication services for several years into the future. > > The ministry of communications (thanks to Dr. Ndemo) has done her bit by supporting the industry by introducing strict penalty for cable vandals. We need to do our part by encouraging community policing and ensuring that all cable vandals are identified, arrested and charged in court. > > TKL would love to have everyone on landlines, in fact TKL would be very happy to install additional landlines if we were to stop stealing them. In my view, it may not be very correct to believe that TKL employes are very incompetent and just too lazy to support the infrastructure which generates revenue for the company. > > We have identified a problem, and the problem is extremely unsustainable levels of cable theft than has been experienced in any part of the world before. We need to see people here generating ideas on how we can root out cable vandalism in our society. We need ideas on methods of providing infrastructure sustainability in our country. The academia, the industry and the society have roles to play to see a future of development into vision 2030, a future of honesty, a future devoid of business malpractices that have seen some organizations benefiting using in appropriate means by sabotaging others... > > TKL, our companies, our institutions and all our people need such ideas. This should be the focus.... > > Regards > Philip > > On Fri, Jul 20, 2012 at 5:47 PM, Odhiambo Washington <odhiambo(a)gmail.com> wrote: > > > On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera(a)idrc.or.ke> wrote: > Lister?s > > > > Does anyone know what?s going on at?is it Orange Telkom or Telkom Kenya? about landlines. When corporate lines go down it seems they are not being repaired, is this a sign of the ?death of landlines?? > > > > Seriously need to understand what is going on? > > > > > Personally, I think that unless someone has something special to carry on top of the copper, then it's that time in life they drop the "landline". There is nothing special about them. > It's also pretty easy these days for an organization to "change their contact phone numbers" - by a simple change of "Our Contacts" on the website, or a mailshot to their suppliers/clients. > > Sorry I did not answer your question directly, but TKL/Orange has been working on redoing their cabling in many areas. Perhaps this is what is affecting you. I understand how difficult it is to do business with Orange when it comes to fixing problems. Their Customer Care still sux, and the bureaucracy is still very much embedded. I resorted to walking to the Exchange and seeking out the technicians in order to have my problems with landlines addressed. Maybe you should do just that! > > > > -- > Best regards, > Odhiambo WASHINGTON, > Nairobi,KE > +254733744121/+254722743223 > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ > I can't hear you -- I'm using the scrambler. > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/philip.adar%40gmail.c… > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > > > -- > Regards > > Philip Adar > > > > > -- > Best regards, > Odhiambo WASHINGTON, > Nairobi,KE > +254733744121/+254722743223 > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ > I can't hear you -- I'm using the scrambler. > > > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > > > -- > Muthoni > > My Blog: http://rugongo.blogspot.com/ > -------------------------------------------- > Mahatma Gandhi once said:- > > First they ignore you, > Then they laugh at you, > Then they fight you, > AND THEN YOU WIN!!! > _______________________________________________ > kictanet mailing list > kictanet(a)lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kkairo%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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Seacom Founders Day
by mahmoud noor 20 Jul '12

20 Jul '12

Hi all, On the 23rd of July Seacom will be celebrating its third foundation day since it commenced commercial operations.I have attached a programme for that day and members in Mombasa who wish to attend can confirm via email. Regards; Mahmoud

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Re: [kictanet] [ISOC_KE] EAIGF Final Programme July 17-18, 2012
by McTim 20 Jul '12

20 Jul '12

On Fri, Jul 20, 2012 at 4:19 AM, Daniel Otieno Omondi <dottocomp(a)yahoo.com> wrote: > Grace and listers, > that was a well organized programme and now to move on we need to give the > ATU and ITU greater influence over internet governance I could be wrong but I think the global ISOC position is that we do NOT want the ITU to have a more significant role in IG as well as major > Telecoms issues such as accounting rates and termination charges for the > next generation networks,data,privancy,cybersecurity,international mobile > roaming and equipment specifications. They already are the folks who decide about the above. The danger is that they will decide that double monetization is ok (even required), so yahoo/Google/Facebook/$content providers will have to pay to use the pipes that we as subscribers have already paid for!! -- Cheers, McTim "A name indicates what we seek. An address indicates where it is. A route indicates how we get there." Jon Postel

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