March 2011 - KICTANet

Re: [kictanet] Domestic Outsourcing Studies
by eonchari＠lynxbits.com 30 Mar '11

30 Mar '11

Matunda, The main reason why we have very little domestic outsourcing is because of lack of marketing/sensitization on the advantages of outsourcing. Financial firms for example have sighted information insecurity as the top reason why they are not outsourcing. Bank A fears that once it has outsourced some of it's "non-core" but critical processes, their competition will get access to this information and use it to put them out of business (which is where industry standards and ethics ought to come in) The government has to a large extent been focused on large projects that it tenders out; where majority of the local firms get locked out. As a preempt to an upcoming meeting next week with Dr. Ndemo; I will be suggesting mechanisms of leveraging Digital Villages for government outsourcing. Government has the ability to stake at least 50% of the domestic outsourcing market and in turn create employment for tens of thousands for our youth. Edwin ----- Original Message ----- From: mnyanchama(a)aganoconsulting.comTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/29/11 12:58 PM Subject: Re: [kictanet] Domestic Outsourcing Studies Gilda and all on the list, We are looking for case studies across the world, Kenya included; and of countries like India, Philippines, Egypt, South Africa and many others (e.g. in South America) that have on the outsourcing "map" for a fair amount of time. South Africa is of key interest to us. On Onchari's comments, we would be interested to know why (in the case of Kenya) there is little in domestic outsourcing. What's it that deters potential outsources (e.g. government, financial institutions, etc.) from outsourcing? On an aside, I once mentioned the subject to a group of Bank HR types and they reacted almost in disbelief that such could happen. I wonder whether that's one of the impediments? From: "godera(a)skyweb.co.ke" To: Matunda Nyanchama Cc: KICTAnet ICT Policy Discussions Sent: Tue, March 29, 2011 5:43:02 AM Subject: Re: [kictanet] Domestic Outsourcing Studies Matunda, I would say that given the "age" of the industry, there is probably no study that has been done per se on domestic outsourcing. However, there are various organisations you can talk to and collect some useful information. For instance, some of the local Call Centres and BPOs are doing local work. How about talking to them and hearing them out and possibly talking to their clients too? Kencall, Horizon,the former Kentech Data (I think they changed name to Techno something- sorry,I am not sure of the full name,)not to mention the many who provide other services such as Payroll etc. Maybe you could be the first to gather such information into one document.... All the best Gilda Quoting Matunda Nyanchama <mnyanchama(a)aganoconsulting.com>: > Friends, > > I am looking for studies (especially of success stories) of domestic ICT > outsourcing. If anyone has pointers, please share. > > Many thanks. > ---------------------------------------------------------------------------------------------- > > Matunda Nyanchama, PhD, CISSP; mnyanchama(a)aganoconsulting.com > Agano Consulting Inc.; www.aganoconsulting.com; Twitter: nmatunda; Skype: > okiambe > ---------------------------------------------------------------------------------------------- > > Be prepared to face ICT Security failures & know how to respond when they > happen! > > Call: +1-888-587-1150 or info(a)aganoconsulting.com > ---------------------------------------------------------------------------------------------- > > "A bus station is where a bus stops. A train station is where a train stops. > On > my desk I have a workstationÃ¢â‚¬Â¦" - Anonymous > ----------------------------------------------------------------------------------------------- > > This e-mail, including attachments, may be privileged and may contain > confidential or proprietary information intended only for the addressee(s). > Any > other distribution, copying, use, or disclosure is unauthorized and strictly > prohibited. If you have received this message in error, please notify the > sender > immediately by reply e-mail and permanently delete the message, including any > > attachments, without making a copy. Thank you. ------------------------------------------------- This mail sent through IMP: http://horde.org/imp/

2 1

Re: [kictanet] Domestic Outsourcing Studies
by eonchari＠lynxbits.com 30 Mar '11

30 Mar '11

Paul, There is no organization that is faultless; talking about what is not working and seeking a solution to it, is what brings in investors and keeps repeat business...and if I can borrow from a one Abraham Maslow "I have learned the novice can often see things that the expert overlooks. All that is necessary is not to be afraid of making mistakes, or of appearing naive". Just be more inclusive and seek input from the very Kenyans you are out to help! Edwin ----- Original Message ----- From: pkukubo(a)ict.go.keTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/29/11 3:36 PM Subject: Re: [kictanet] Domestic Outsourcing Studies Edwin The reason the South Africa meeting did not take place end 2009 was that our South African counterparts were not ready and frankly, neither were we. The idea still makes sense and our thinking might be that we focus on getting entrepreneurs to meet with prospective business partners. Contrary to the view then, South Africa is not a spillover market from where we can get business that they are not able to service. But it offers a good location for partnerships that require leveraging on skill. We maintain close contact with the sector. If you have any new feedback please share. The Kenya ICT Board tracks seats within the BPO sector has on a regular basis as part of our reporting on performance contracting. In obtaining information, we maintain that Individual company contracts are not for public discussion unless of course the said company authorizes so I cannot tell you who does what. However everything that has been said is important and your qualitative comments on the sector and why local companies don't outsource is true. People don't outsource unless they see value. Period. For many companies locally, it is early days. And we must not give up educating. This is not an ICT issue. It is a business process issue. I can however tell you that every single time we advertise or put out a tender and someone wins it, i bet a job is created and a company grows. (I have kept this forum in the loop). Please help us to widen the interest by local firms in all manner of opportunities. There are plenty and no one should be deterred. International business is great and has high job creation potential but the factors are sometimes beyond our control. Even one media report can have an negative impact. Dare I say,even what you right here and how you say it can have an impact. Keep it progressive and you will be amazed. I had some investors in last week to visit very specific shortlisted firms. They came in during the week our university students were raising issues on the unfortunate death of their colleague. Because of the amount of preparatory work the investor had done and their local prospective firms had done, they were not deterred and did not read the mood wrongly. This is a change from a few years ago. They will be investing money in one or two other companies. When a s sector starts to attract international capital, that is exciting and proof enough. The hungry business types locally will always carry the day. We are making progress and keeping our eye on the prize. Kenya's ICT sector is attracting a lot of positive attention. Please be a part of this train. As ante Paul Kukubo. Sent from my iPad On 29 Mar 2011, at 21:00, eonchari(a)lynxbits.com wrote: Matunda, To site a recent example, we had an invitation from BPeSA and other BPO stakeholders in SA sometime in 2009/10. In the invitation, Kenyan players in the sector (including students) were was to visit South Africa to learn from them how and why they have been so successful. The concerned government agency did not obviously see the value in this and we missed this grand opportunity. There have been many of such lost opportunities and I honestly believe there is too much rhetoric and little to no action. Edwin ----- Original Message ----- From: mnyanchama(a)aganoconsulting.comTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/29/11 1:31 PM Subject: Re: [kictanet] Domestic Outsourcing Studies Edwin, In the case of Kenya, I think the issues would be broader; it is the reason we are interested in success factors where this has happened. I imagine countries like the Philippines, India, South Africa, Egypt, etc can be good case studies; they coudl offer lessons for Kenya and others. Shukrani. From: "eonchari(a)lynxbits.com" To: mnyanchama(a)aganoconsulting.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Tue, March 29, 2011 4:19:40 AM Subject: Re: [kictanet] Domestic Outsourcing Studies Matunda, there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role. Edwin ----- Original Message ----- From: mnyanchama(a)aganoconsulting.comTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/28/11 1:10 PM Subject: [kictanet] Domestic Outsourcing Studies Friends, I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share. Many thanks. ----------------------------------------------------------------------------------------------Matunda Nyanchama, PhD, CISSP; mnyanchama(a)aganoconsulting.comAgano Consulting Inc.; www.aganoconsulting.com; Twitter: nmatunda; Skype: okiambe---------------------------------------------------------------------------------------------- Be prepared to face ICT Security failures & know how to respond when they happen! Call: +1-888-587-1150 or info(a)aganoconsulting.com ---------------------------------------------------------------------------------------------- "A bus station is where a bus stops. A train station is where a train stops. On my desk I have a workstationÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¦" - Anonymous-----------------------------------------------------------------------------------------------This e-mail, including attachments, may be privileged and may contain confidential or proprietary information intended only for the addressee(s). Any other distribution, copying, use, or disclosure is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you. _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: pkukubo(a)ict.go.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/pkukubo%40ict.go.ke

1 0

Re: [kictanet] Domestic Outsourcing Studies
by eonchari＠lynxbits.com 29 Mar '11

29 Mar '11

Matunda, To site a recent example, we had an invitation from BPeSA and other BPO stakeholders in SA sometime in 2009/10. In the invitation, Kenyan players in the sector (including students) were was to visit South Africa to learn from them how and why they have been so successful. The concerned government agency did not obviously see the value in this and we missed this grand opportunity. There have been many of such lost opportunities and I honestly believe there is too much rhetoric and little to no action. Edwin ----- Original Message ----- From: mnyanchama(a)aganoconsulting.comTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/29/11 1:31 PM Subject: Re: [kictanet] Domestic Outsourcing Studies Edwin, In the case of Kenya, I think the issues would be broader; it is the reason we are interested in success factors where this has happened. I imagine countries like the Philippines, India, South Africa, Egypt, etc can be good case studies; they coudl offer lessons for Kenya and others. Shukrani. From: "eonchari(a)lynxbits.com" To: mnyanchama(a)aganoconsulting.com Cc: kictanet(a)lists.kictanet.or.ke Sent: Tue, March 29, 2011 4:19:40 AM Subject: Re: [kictanet] Domestic Outsourcing Studies Matunda, there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role. Edwin ----- Original Message ----- From: mnyanchama(a)aganoconsulting.comTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/28/11 1:10 PM Subject: [kictanet] Domestic Outsourcing Studies Friends, I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share. Many thanks. ----------------------------------------------------------------------------------------------Matunda Nyanchama, PhD, CISSP; mnyanchama(a)aganoconsulting.comAgano Consulting Inc.; www.aganoconsulting.com; Twitter: nmatunda; Skype: okiambe---------------------------------------------------------------------------------------------- Be prepared to face ICT Security failures & know how to respond when they happen! Call: +1-888-587-1150 or info(a)aganoconsulting.com ---------------------------------------------------------------------------------------------- "A bus station is where a bus stops. A train station is where a train stops. On my desk I have a workstationÃ¢â‚¬Â¦" - Anonymous-----------------------------------------------------------------------------------------------This e-mail, including attachments, may be privileged and may contain confidential or proprietary information intended only for the addressee(s). Any other distribution, copying, use, or disclosure is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you.

2 1

People's article on CCK change of guard
by Grace Githaiga 29 Mar '11

29 Mar '11

Listers Just in case you missed this article. Rgds Grace ----------------------------------------------------------------------------------- If you have the strength to survive, you have the power to succeed. Life is all about choices we make depending upon the situation we are in. Go forth and rule the World!

3 2

Kenya's MNP
by Michael Ouma 29 Mar '11

29 Mar '11

Kenya's MNP: http://tinyurl.com/4ssdw8b Michael Ouma Journalist Kenya Tel:+254-725-537823 "Do not go where the path may lead, but go instead where there is no path and leave a trail," - Ralph Waldo Emerson

3 2

Re: [kictanet] Domestic Outsourcing Studies
by eonchari＠lynxbits.com 29 Mar '11

29 Mar '11

Matunda, there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role. Edwin ----- Original Message ----- From: mnyanchama(a)aganoconsulting.comTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/28/11 1:10 PM Subject: [kictanet] Domestic Outsourcing Studies Friends, I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share. Many thanks. ----------------------------------------------------------------------------------------------Matunda Nyanchama, PhD, CISSP; mnyanchama(a)aganoconsulting.comAgano Consulting Inc.; www.aganoconsulting.com; Twitter: nmatunda; Skype: okiambe---------------------------------------------------------------------------------------------- Be prepared to face ICT Security failures & know how to respond when they happen! Call: +1-888-587-1150 or info(a)aganoconsulting.com ---------------------------------------------------------------------------------------------- "A bus station is where a bus stops. A train station is where a train stops. On my desk I have a workstationâ€¦" - Anonymous-----------------------------------------------------------------------------------------------This e-mail, including attachments, may be privileged and may contain confidential or proprietary information intended only for the addressee(s). Any other distribution, copying, use, or disclosure is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you.

3 2

Domestic Outsourcing Studies
by Matunda Nyanchama 29 Mar '11

29 Mar '11

Friends, I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share. Many thanks. ---------------------------------------------------------------------------------------------- Matunda Nyanchama, PhD, CISSP; mnyanchama(a)aganoconsulting.com Agano Consulting Inc.; www.aganoconsulting.com; Twitter: nmatunda; Skype: okiambe ---------------------------------------------------------------------------------------------- Be prepared to face ICT Security failures & know how to respond when they happen! Call: +1-888-587-1150 or info(a)aganoconsulting.com ---------------------------------------------------------------------------------------------- "A bus station is where a bus stops. A train station is where a train stops. On my desk I have a workstation…" - Anonymous ----------------------------------------------------------------------------------------------- This e-mail, including attachments, may be privileged and may contain confidential or proprietary information intended only for the addressee(s). Any other distribution, copying, use, or disclosure is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately by reply e-mail and permanently delete the message, including any attachments, without making a copy. Thank you.

2 3

Re: [kictanet] Domestic Outsourcing Studies
by eonchari＠lynxbits.com 29 Mar '11

29 Mar '11

To the best of my recollection, there was an effort by the standards and ethics committee of the then vibrant KBPOCCS to set up a code of ethics for the industry- this was a precursor to growing the industry. The guidelines were launched by the society with a public commitment (monetary) at the KICC graced by Dr. Ndemo ; where government was to support the society on a quarterly basis. This support was withdrawn without notice and many other initiatives such as marketing have been frustrated by the KICTB many times in the past. I honestly do not see any degree of unpatriotism to pointing this out. Edwin ----- Original Message ----- From: bitange(a)jambo.co.keTo: eonchari(a)lynxbits.com Cc: kictanet(a)lists.kictanet.or.ke Sent: 3/29/11 5:16 AM Subject: Re: [kictanet] Domestic Outsourcing Studies It is unfortunate that one can make such disparaging statements against the Government. It the height of unpatriotism. Government has never frustrated any effort by anybody trying to organize local BPO sub-sector. I deal with so many people in the BPO associations and nobody has ever complained. Secondly you cannot force anyone to become a member of anything and certainly this is not a Government mandate. Matunda, there is a vibrant local BPO sub-sector mainly in insurane and Telcom sectors. Several organizations have outsourced their accounting operations. We have never classified this as back office or BPO. We have no statistics on this but in future we should be able to conduct some study since it is increasingly becoming important. Regards. Ndemo. Sent from my BlackBerry® -----Original Message----- From: eonchari(a)lynxbits.com Sender: kictanet-bounces+bitange=jambo.co.ke(a)lists.kictanet.or.ke Date: 29 Mar 2011 08:19:40 To: <bitange(a)jambo.co.ke> Cc: <kictanet(a)lists.kictanet.or.ke> Subject: Re: [kictanet] Domestic Outsourcing Studies _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: bitange(a)jambo.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke _______________________________________________ kictanet mailing list kictanet(a)lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eonchari(a)lynxbits.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40lynxbits.com

1 0

MNP Q & A
by Collins Areba 29 Mar '11

29 Mar '11

First, sorry for cross posting. I feel that two days to this and still information is at best, scanty. 1: Is there a website where detailed information on this is available? 2: Does it cover CDMA? 3: How are phones "locked to the provider" going to behave once someone moves? 4: What are the rates, limitations? etc... -- *“The twentieth century has been characterized by three developments of great political importance: the growth of democracy, the growth of corporate power, and the growth of corporate propaganda as a means of protecting corporate power against democracy”* ~ Alex Carey ~ Tel No: 0x2af23696

4 3

Terms of Reference to develop a MIS for Government of Mozambique
by Victor Gathara 29 Mar '11

29 Mar '11

How's your Portuguese? Please find attached a ToR (in Portuguese) for a specialist to help the Government of Mozambique develop a management information system for their current social cash transfer programme. We are looking for CVs or individuals or expressions of interest from qualified companies to provide this support. I am happy to receive CVs or EoIs direct or the contact details for people you would recommend. Please do circulate to your networks. Victor UK aid: Changing lives, delivering results. Find out more at: www.dfid.gov.uk/aidreviews

1 0