Re: [kictanet] 3G My foot
Hi, When there is no water in Ngumo do we tell those who live there that NWSC are over stretched or that they are lucky they do not have to go to the river to fetch the commodity? Yes we do, but this is not right water, electricity, 3G and sunshine are utilities and if you have been licensed to provide it you need to do it right. I do not buy the story of BTS power the same way I do buy the story of undersized pipes or low water dams. SafariCom is a monopoly, when they indicated that 3G is available through out Nairobi I took this to mean South C, Dandora and even Runda if not then this qualifies as misinformation and CCK needs to take action. Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Emmanuel Khisa <Emmanuel.khisa@kadet.co.ke> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Tue, 9 March, 2010 10:51:47 Subject: Re: [kictanet] 3G My foot Listers, Allow me to be the devil’s advocate. I suppose the problem here is not that 3G doesn’t work, rather its that Safaricom are a victim of their own success. South C seems to be a hot issue here similar to the experience those in Gitanga road/ James Gichuru areas used to experience a while back and I may be wrong but these are isolated cases. One of the challenges I understand they have had is getting a suitable location for their BTSs in some of these locations i.e area behind the Junction. I am sure they could do better though by deploying stronger radios from the nearest BTSs in these problem spots. Maybe boosters would help too but then again the owners of buildings in these areas must cooperate with Safaricom. I can say am one happy user and I am sure we aren’t few. Think about it, we have seen worse days than these. All the best though Mr. Yawe or is it (Yahweh).. J My two cents. EK From:kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke] On Behalf Of Sam Gatere Sent: Tuesday, March 09, 2010 10:44 AM To: emmanuel.khisa@kadet.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] 3G My foot Brian, I echo your frustration on 3G at home... It's quite something (when it works) :( however the last time I made an attempt to contact customer support I was in a bind since i'm an Zain. Do they have a universal helpline for Data users who are not on Safaricom? the long and short of it is I had to get someone who works there to get someone else to get a techie to call me back and then I got some help. My big question is what about "Wanjiku and the Watus?" who do not know that someone who will tell someone to get you some support? SammyG On Tue, Mar 9, 2010 at 9:10 AM, Tony Wainaina <awainaina@gmail.com> wrote: Hi, Bob, How is the connectivity now. Please let me know if the connectivity problem was resolved..! i am almost signing a contract with safaricom for connectivity in south C. This is of great concern to me. Regards On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe <blongwe@gmail.com> wrote:
Bob,
I'll send you the email privately of someone who can help, sorry about your woes, but having provided Internet services for over 11yrs I know that tweaking and optimization is a critical aspect for any service provider, but customer service are not always effective in liaisong with the engineers responsible, bear with them and give them a chance to do their job (the engineers)
:-)
Mblayo
Sent from my iPhone
On Mar 8, 2010, at 4:39 PM, robert yawe <robertyawe@yahoo.co.uk> wrote:
Hi,
I have talked to them and all we get are promises, I have raised this issue multiple times over the past 6 months with no progress.
What is more annoying is that this problem is with all the providers, I wonder who monitors there network coverage especially when their advertisements indicate that nairobi is fully covered. At least you and I can call and explain the technical details to the techies are the providers but what about wanjiku?
Regards
PS. Kenya must be the easiest place to do business where the client actually analysis your problems and even provides solutions for free.
Robert Yawe
KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
________________________________
From:Brian Longwe <blongwe@gmail.com> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Mon, 8 March, 2010 12:15:02 Subject: Re: [kictanet] 3G My foot
Hi Robert,
I sympathize with you. I have had similar problems with Safaricoms 3G service in my residential area, but when I engaged with Safaricoms tech personnel And reported the issues, I was amazed at the speedy response and quick turnaround in terms of optimizing the 3g in my area (it took less than 1hr to solve a problem that had been hounding myself and others in the same area for 4 days).
I would suggest that you get in touch with their support, provide them with detailed information regarding the problem, eg latency between packets on a traceroute, GPS coordinates of your location etc...
Best regards,
Mblayo
Sent from my iPhone
On Mar 8, 2010, at 8:29 AM, robert yawe <robertyawe@yahoo.co.uk> wrote:
Hi,
I had another horrible experience trying to work from home again this weekend after Safaricoms the 3G services was was unavailable in the South C and the edge service is literally the edge of the service I could not even refresh a yahoo mail page.
Just out of curiosity was don't the mobile companies outsource their network optimization business to the level of having providers invest in the equipment in exchange for a share of revenue from the traffic that they pass through.
As consumers we are charged based on utilisation so the mobile companies don't need to change their tariff structures to accommodate the booster and repeater providers. Hopefully after they have tested this model in the urban areas they can use the same model to better cover the rural areas.
On the other front is the excessive advertising spend my Telkom on the issue of wired services, when are they likely to make this available outside the CBD as their are no copper cables in the residential areas or does Orange think that all our Nyumbas are in the CBD?
Have a bandwidth available week
Regards
Robert Yawe
KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
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