Safaricom's Super Profits
Listers, Making or breaking records is fine (I've no problem with that). But what does it say when a company makes "super profits" as it's termed in economics? Are we getting the consumer price right? Is this the case of "market position and market power<http://en.wikipedia.org/wiki/Market_power>"? Despite regulation, competition and trying to level the playing field etc, the Kenyan telecom market is still not right! It requires further research to unearth the sticky issues! why are consumer prices still so high? What's so "PECULIAR" about Kenyans as Michael Joseph once remarked? Reflective Edith
Edith, I think its about their Business Model, its value driven and Solution oriented hence the Super profits. That said my only concern would be quality of service, i listened to Bob Collymore on NTV last night and he alluded to quality issues over and above that i really have no qualms with he Super Profits. Best Regards On Sat, May 18, 2013 at 11:38 AM, Edith Adera <eadera@idrc.ca> wrote:
Listers,****
** **
Making or breaking records is fine (I’ve no problem with that). But what does it say when a company makes “super profits” as it’s termed in economics? Are we getting the consumer price right? Is this the case of “market position and market power <http://en.wikipedia.org/wiki/Market_power>”?*** *
** **
Despite regulation, competition and trying to level the playing field etc, the Kenyan telecom market is still not right! It requires further research to unearth the sticky issues! why are consumer prices still so high? What’s so “PECULIAR” about Kenyans as Michael Joseph once remarked?****
** **
Reflective Edith****
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Edith,Listers, Interesting questions raised.The results are not entirely unexpected and that is why,inter alia, CCK and Competition Authority were established. John Kariuki Sent from my BlackBerry® -----Original Message----- From: Edith Adera <eadera@idrc.ca> Sender: "kictanet" <kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk@lists.kictanet.or.ke> Date: Sat, 18 May 2013 08:38:42 To: <ngethe.kariuki2007@yahoo.co.uk> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Safaricom's Super Profits _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40y... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Surely you can't call CCK because of bad strategy. :-). The remaining telcos snatched defeat from the jaws of victory. On more than one occasion. Sent from my iPhone On 18 May 2013, at 12:12, "ngethe.kariuki2007@yahoo.co.uk" <ngethe.kariuki2007@yahoo.co.uk> wrote:
Edith,Listers, Interesting questions raised.The results are not entirely unexpected and that is why,inter alia, CCK and Competition Authority were established.
John Kariuki Sent from my BlackBerry®
-----Original Message----- From: Edith Adera <eadera@idrc.ca> Sender: "kictanet" <kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk@lists.kictanet.or.ke> Date: Sat, 18 May 2013 08:38:42 To: <ngethe.kariuki2007@yahoo.co.uk> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Safaricom's Super Profits
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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Barrack and Ngethe, I think otherwise. The super-profits seem to arise NOT from "real productivity gains" or "reward from entrepreneurship" but from monopolizing access to the market (e.g. mpesa has tied people to Safaricom; consumer behavior of not shifting despite number portability or poor quality of service as Barrack points out or high price of service or the availability of other money transfer options - etc etc etc). Here is where the "PECULIAR" behavior of Kenyans needs to be unearthed - We need to "peel off the mask" if I can borrow those words. So this has created some ARTIFICIAL "exclusivity" of Safaricom products creating monopolistic or oligopolistic tendencies in the Kenyan telecom market. So you cannot entirely blame Safaricom for this state of affairs, we need to get to the "kernel" of the issue to understanding why the Kenyan market seems to be so unique and consumer prices are just not coming down!! (maybe Kenya is not alone?) I would really like to hear from Research ICT Africa who have been carrying out consistent research studies (for the last 10 years or more) comparatively examining over 22 telecom markets in Africa (including Kenya) under the title "Telecommunication Sector Performance Reviews" (http://www.researchictafrica.net/publications.php) - our own Prof. Waema, Muriuki Mureithi, Dr Adeya have been leading the Kenyan studies. I have also copied Christorph Stork and Alison Gilwald, why Kenya is different? Would also be great to hear from Matano (CCK)? Edith -----Original Message----- From: ngethe.kariuki2007@yahoo.co.uk [mailto:ngethe.kariuki2007@yahoo.co.uk] Sent: May 18, 2013 11:48 AM To: Edith Adera; kictanet Cc: KICTAnet - Media Editors Forum; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom's Super Profits Edith,Listers, Interesting questions raised.The results are not entirely unexpected and that is why,inter alia, CCK and Competition Authority were established. John Kariuki Sent from my BlackBerry(r) -----Original Message----- From: Edith Adera <eadera@idrc.ca<mailto:eadera@idrc.ca>> Sender: "kictanet" <kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk@lists.kictanet.or.ke<mailto:kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk@lists.kictanet.or.ke>> Date: Sat, 18 May 2013 08:38:42 To: <ngethe.kariuki2007@yahoo.co.uk<mailto:ngethe.kariuki2007@yahoo.co.uk>> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke<mailto:mediaeditors@lists.kictanet.or.ke>>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Subject: [kictanet] Safaricom's Super Profits _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40y... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Edith, MTN, seems to have a similar advantage in Nigeria, seems they are reaping the gains. Of being the first entrants in the market. The consumer might not really be interested in the scientific elements but a solution to their day to day problems, just sample Mshwari, what a brilliant idea, can't remember the number of times it has saved the day when I need Fuel for the week, I think consistency has been key to Safaricoms growth. Sent from my BlackBerry® -----Original Message----- From: Edith Adera <eadera@idrc.ca> Sender: "kictanet" <kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke>Date: Sat, 18 May 2013 09:35:05 To: <otieno.barrack@gmail.com> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; Alison Gillwald<agillwald@researchictafrica.net>; Christoph Stork<christoph.stork@googlemail.com>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] Safaricom's Super Profits _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
@Edith, Good questions. Super profits are supposed to be good since they would signal to investors to jump into the Kenyan Market. However, as you note, our Kenyan telco market, particularly the Data /Internet side is largely a "duopoly" with Safaricom taking 73% of the internet market with the "Others" sharing out the 27% market share. Obviously the "others" have failed to break Safaricoms dominant position and it is clear the reason why users dont migrate to "others" despite occasional price wars is their killer and globally renowned application "MPESA". As a very smalltime investor in Safaricom, I have no problem with the super-profits, but I do have a problem with the fact that as a country, we are not getting Internet Services that are affordable, high-quality and geographically widely available. I know the latest CCK reports show that 16million of Kenyans use the internet (one of the highest % of population in Africa) but the same report says only 1million are on broadband quality of internet. This means that usage is restricted to light tasks such as email, twitter, facebook but unlikely to get into say Telecommuting, Videoconferencing, High-end research that requires massive movement of big-data, etc. So Price and Quality amidst Super profits are the challenges the Regulator must face squarely. walu. ________________________________ From: Edith Adera <eadera@idrc.ca> To: jwalu@yahoo.com Cc: KICTAnet - Media Editors Forum <mediaeditors@lists.kictanet.or.ke>; Alison Gillwald <agillwald@researchictafrica.net>; Christoph Stork <christoph.stork@googlemail.com>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Saturday, May 18, 2013 12:35 PM Subject: Re: [mediaeditors] [kictanet] Safaricom's Super Profits Barrack and Ngethe, I think otherwise. The super-profits seem to arise NOT from "real productivity gains" or "reward from entrepreneurship" but from monopolizing access to the market (e.g. mpesa has tied people to Safaricom; consumer behavior of not shifting despite number portability or poor quality of service as Barrack points out or high price of service or the availability of other money transfer options – etc etc etc). Here is where the “PECULIAR” behavior of Kenyans needs to be unearthed – We need to “peel off the mask” if I can borrow those words. So this has created some ARTIFICIAL “exclusivity” of Safaricom products creating monopolistic or oligopolistic tendencies in the Kenyan telecom market. So you cannot entirely blame Safaricom for this state of affairs, we need to get to the “kernel” of the issue to understanding why the Kenyan market seems to be so unique and consumer prices are just not coming down!! (maybe Kenya is not alone?) I would really like to hear from Research ICT Africa who have been carrying out consistent research studies (for the last 10 years or more) comparatively examining over 22 telecom markets in Africa (including Kenya) under the title “Telecommunication Sector Performance Reviews” (http://www.researchictafrica.net/publications.php) – our own Prof. Waema, Muriuki Mureithi, Dr Adeya have been leading the Kenyan studies. I have also copied Christorph Stork and Alison Gilwald, why Kenya is different? Would also be great to hear from Matano (CCK)? Edith -----Original Message----- From: ngethe.kariuki2007@yahoo.co.uk [mailto:ngethe.kariuki2007@yahoo.co.uk] Sent: May 18, 2013 11:48 AM To: Edith Adera; kictanet Cc: KICTAnet - Media Editors Forum; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom's Super Profits Edith,Listers, Interesting questions raised.The results are not entirely unexpected and that is why,inter alia, CCK and Competition Authority were established. John Kariuki Sent from my BlackBerry® -----Original Message----- From: Edith Adera <eadera@idrc.ca> Sender: "kictanet" <kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk@lists.kictanet.or.ke> Date: Sat, 18 May 2013 08:38:42 To: <ngethe.kariuki2007@yahoo.co.uk> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Safaricom's Super Profits _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40y... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ mediaeditors mailing list mediaeditors@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/mediaeditors This message was sent to: jwalu@yahoo.com Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/mediaeditors/jwalu%40yahoo.com
+ 1 Walu, Speaking from an Internet Society perspective whose mission statement is the Internet for all, I think the Universal Access fund has to be used to create the right balance, I think too many Telcos are focusing on slicing Safaricoms Market share instead of venturing into the untapped and unprofitable market segments in the Bundu's, IMHO, therein lies the problem, we want to see whether the Universal Access fund board itasema, na itende. Best Regards Sent from my BlackBerry® -----Original Message----- From: Walubengo J <jwalu@yahoo.com> Sender: "kictanet" <kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke>Date: Sat, 18 May 2013 03:16:11 To: <otieno.barrack@gmail.com> Reply-To: Walubengo J <jwalu@yahoo.com> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; Christoph Stork<christoph.stork@googlemail.com>; Alison Gillwald<agillwald@researchictafrica.net>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Edith and all Super profits and all I think that Safaricom is reaping from a field where others are blind (the analogy bring that it is the one eyed king). Safaricom is definitely extremely sensitive to product innovation and working towards engaging their customers more. However my suspicion is that they haven't even started scratching the surface. Quality issues aside if they really really started monetizing their most critical asset (real time customer information and habits) and started putting them to use they will easily double the super profits. Safaricom is 'suffering' from the Network effect. Loosely defined is the lethargy and lack of incentive for customers like you and I to move to another network even as we complain about it's arrogance. They have been so successful in keeping you in their gilded garden that for you to move means that you are literally pushing yourself out of n ecosystem that works reasonably week. I'm not sure whether this is a regulator issue as it is a Market issue. Or maybe a combination of both? That is a case study waiting to be written. The history of regulation is littered with Governments attempts and ultimate failure to break up monopolies created not out of Government action but by sheer entrepreneurial and management chops. Cases that come to mind include:- 1. The Anti Trust Laws of the late 1890s in the US that broke up Standard Oil into bits and pieces. It took less than 50 years for the offspring of that juggernaut to dominate again. 2. The attempted and almost successful break up of Microsoft by Government. It took the market to make Microsoft irrelevant. Google, Facebook, Amazon anyone? 3. Recent noi Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad On May 18, 2013, at 1:23 PM, otieno.barrack@gmail.com wrote:
+ 1 Walu, Speaking from an Internet Society perspective whose mission statement is the Internet for all, I think the Universal Access fund has to be used to create the right balance, I think too many Telcos are focusing on slicing Safaricoms Market share instead of venturing into the untapped and unprofitable market segments in the Bundu's, IMHO, therein lies the problem, we want to see whether the Universal Access fund board itasema, na itende.
Best Regards Sent from my BlackBerry®
-----Original Message----- From: Walubengo J <jwalu@yahoo.com> Sender: "kictanet" <kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke>Date: Sat, 18 May 2013 03:16:11 To: <otieno.barrack@gmail.com> Reply-To: Walubengo J <jwalu@yahoo.com> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; Christoph Stork<christoph.stork@googlemail.com>; Alison Gillwald<agillwald@researchictafrica.net>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits
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As we look at the 'super profits', it might help to note that out of the four mobile service providers in Kenya, it is only Safaricom that is making profits (the last time I checked); not just some money, but big money! Why this in a competitive and somehow liberalized industry? Is it that all the other three MSPs have got the wrong strategy? Who can help in such an situation? Can CCK, consumer protection entities etc help? One thing is for sure, it is not a sustainable approach to running an industry: having a clear leader ( or is it a monopoly?) and others just cheering spectators! Regards, Davis Onsakia On Saturday, May 18, 2013, Ali Hussein wrote:
Edith and all
Super profits and all I think that Safaricom is reaping from a field where others are blind (the analogy bring that it is the one eyed king).
Safaricom is definitely extremely sensitive to product innovation and working towards engaging their customers more. However my suspicion is that they haven't even started scratching the surface. Quality issues aside if they really really started monetizing their most critical asset (real time customer information and habits) and started putting them to use they will easily double the super profits.
Safaricom is 'suffering' from the Network effect. Loosely defined is the lethargy and lack of incentive for customers like you and I to move to another network even as we complain about it's arrogance. They have been so successful in keeping you in their gilded garden that for you to move means that you are literally pushing yourself out of n ecosystem that works reasonably week.
I'm not sure whether this is a regulator issue as it is a Market issue. Or maybe a combination of both? That is a case study waiting to be written. The history of regulation is littered with Governments attempts and ultimate failure to break up monopolies created not out of Government action but by sheer entrepreneurial and management chops. Cases that come to mind include:-
1. The Anti Trust Laws of the late 1890s in the US that broke up Standard Oil into bits and pieces. It took less than 50 years for the offspring of that juggernaut to dominate again.
2. The attempted and almost successful break up of Microsoft by Government. It took the market to make Microsoft irrelevant. Google, Facebook, Amazon anyone?
3. Recent noi
Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd
+254 713 601113
"The future belongs to him who knows how to wait." - Russian Proverb
Sent from my iPad
On May 18, 2013, at 1:23 PM, otieno.barrack@gmail.com <javascript:_e({}, 'cvml', 'otieno.barrack@gmail.com');> wrote:
+ 1 Walu, Speaking from an Internet Society perspective whose mission statement is the Internet for all, I think the Universal Access fund has to be used to create the right balance, I think too many Telcos are focusing on slicing Safaricoms Market share instead of venturing into the untapped and unprofitable market segments in the Bundu's, IMHO, therein lies the problem, we want to see whether the Universal Access fund board itasema, na itende.
Best Regards Sent from my BlackBerry®
-----Original Message----- From: Walubengo J <jwalu@yahoo.com <javascript:_e({}, 'cvml', 'jwalu@yahoo.com');>> Sender: "kictanet" <kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke<javascript:_e({}, 'cvml', 'kictanet-bounces+otieno.barrack\x3dgmail.com@lists.kictanet.or.ke');>>Date: Sat, 18 May 2013 03:16:11 To: <otieno.barrack@gmail.com <javascript:_e({}, 'cvml', 'otieno.barrack@gmail.com');>> Reply-To: Walubengo J <jwalu@yahoo.com <javascript:_e({}, 'cvml', 'jwalu@yahoo.com');>> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke<javascript:_e({}, 'cvml', 'mediaeditors@lists.kictanet.or.ke');>>; Christoph Stork<christoph.stork@googlemail.com <javascript:_e({}, 'cvml', 'christoph.stork@googlemail.com');>>; Alison Gillwald< agillwald@researchictafrica.net <javascript:_e({}, 'cvml', 'agillwald@researchictafrica.net');>>; KICTAnet ICT Policy Discussions< kictanet@lists.kictanet.or.ke <javascript:_e({}, 'cvml', 'kictanet@lists.kictanet.or.ke');>> Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <javascript:_e({}, 'cvml', 'kictanet@lists.kictanet.or.ke');> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards, Davis M Onsakia "One doesn't discover new lands without consenting to lose sight of the shore for a very long time."
True that, Ali, I also share your view in that ill-informed Regulatory intervention can cause more problems than what it expects to solve. For example, I would be uncomfortable with CCK slapping the internet market with Price controls similar to what we are seeing in the Energy sector. This could be counterproductive since the investors in the telco industry may suddenly feel the sector is no longer attractive. What I expect the Regulator to do instead is to enhance competition - which obviously exists only on paper - given Safaricom close to 75% market share. I recall the former Safcom CEO, MJ saying they should not be punished for working their way to the top of the industry but still dissect the implications of a dominant, almost monopolistic player to the overall economy. Perfect competition is known to have the highest social dividend in that users can move freely between suppliers, suppliers compete on price and so must be extremely efficient in their operations by being innovative, the move to the untapped markets (the unconnected) etc. A monopoly tends to do the opposite and dictates pricing since it knows you are going nowhere... Am really not sure what the Regulator should do to fix a market failure - which I think is what we have in the internet sector. But that is why we pay the DG and his Directors good money to tell us what they intend to do or are already doing to address this elephant in room. walu. ________________________________ From: Ali Hussein <ali@hussein.me.ke> To: jwalu@yahoo.com Cc: KICTAnet - Media Editors Forum <mediaeditors@lists.kictanet.or.ke>; Christoph Stork <christoph.stork@googlemail.com>; Alison Gillwald <agillwald@researchictafrica.net>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Saturday, May 18, 2013 2:41 PM Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits Edith and all Super profits and all I think that Safaricom is reaping from a field where others are blind (the analogy bring that it is the one eyed king). Safaricom is definitely extremely sensitive to product innovation and working towards engaging their customers more. However my suspicion is that they haven't even started scratching the surface. Quality issues aside if they really really started monetizing their most critical asset (real time customer information and habits) and started putting them to use they will easily double the super profits. Safaricom is 'suffering' from the Network effect. Loosely defined is the lethargy and lack of incentive for customers like you and I to move to another network even as we complain about it's arrogance. They have been so successful in keeping you in their gilded garden that for you to move means that you are literally pushing yourself out of n ecosystem that works reasonably week. I'm not sure whether this is a regulator issue as it is a Market issue. Or maybe a combination of both? That is a case study waiting to be written. The history of regulation is littered with Governments attempts and ultimate failure to break up monopolies created not out of Government action but by sheer entrepreneurial and management chops. Cases that come to mind include:- 1. The Anti Trust Laws of the late 1890s in the US that broke up Standard Oil into bits and pieces. It took less than 50 years for the offspring of that juggernaut to dominate again. 2. The attempted and almost successful break up of Microsoft by Government. It took the market to make Microsoft irrelevant. Google, Facebook, Amazon anyone? 3. Recent noi Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad On May 18, 2013, at 1:23 PM, otieno.barrack@gmail.com wrote: + 1 Walu,
Speaking from an Internet Society perspective whose mission statement is the Internet for all, I think the Universal Access fund has to be used to create the right balance, I think too many Telcos are focusing on slicing Safaricoms Market share instead of venturing into the untapped and unprofitable market segments in the Bundu's, IMHO, therein lies the problem, we want to see whether the Universal Access fund board itasema, na itende.
Best Regards Sent from my BlackBerry®
-----Original Message----- From: Walubengo J <jwalu@yahoo.com> Sender: "kictanet" <kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke>Date: Sat, 18 May 2013 03:16:11 To: <otieno.barrack@gmail.com> Reply-To: Walubengo J <jwalu@yahoo.com> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; Christoph Stork<christoph.stork@googlemail.com>; Alison Gillwald<agillwald@researchictafrica.net>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Well articulated Walu!! Time to hear from CCK? Wangusi? Matano and co? Edith From: kictanet [mailto:kictanet-bounces+eadera=idrc.ca@lists.kictanet.or.ke] On Behalf Of Walubengo J Sent: May 18, 2013 5:20 PM To: Edith Adera Cc: KICTAnet - Media Editors Forum; Christoph Stork; Alison Gillwald; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits True that, Ali, I also share your view in that ill-informed Regulatory intervention can cause more problems than what it expects to solve. For example, I would be uncomfortable with CCK slapping the internet market with Price controls similar to what we are seeing in the Energy sector. This could be counterproductive since the investors in the telco industry may suddenly feel the sector is no longer attractive. What I expect the Regulator to do instead is to enhance competition - which obviously exists only on paper - given Safaricom close to 75% market share. I recall the former Safcom CEO, MJ saying they should not be punished for working their way to the top of the industry but still dissect the implications of a dominant, almost monopolistic player to the overall economy. Perfect competition is known to have the highest social dividend in that users can move freely between suppliers, suppliers compete on price and so must be extremely efficient in their operations by being innovative, the move to the untapped markets (the unconnected) etc. A monopoly tends to do the opposite and dictates pricing since it knows you are going nowhere... Am really not sure what the Regulator should do to fix a market failure - which I think is what we have in the internet sector. But that is why we pay the DG and his Directors good money to tell us what they intend to do or are already doing to address this elephant in room. walu. ________________________________ From: Ali Hussein <ali@hussein.me.ke<mailto:ali@hussein.me.ke>> To: jwalu@yahoo.com<mailto:jwalu@yahoo.com> Cc: KICTAnet - Media Editors Forum <mediaeditors@lists.kictanet.or.ke<mailto:mediaeditors@lists.kictanet.or.ke>>; Christoph Stork <christoph.stork@googlemail.com<mailto:christoph.stork@googlemail.com>>; Alison Gillwald <agillwald@researchictafrica.net<mailto:agillwald@researchictafrica.net>>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Sent: Saturday, May 18, 2013 2:41 PM Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits Edith and all Super profits and all I think that Safaricom is reaping from a field where others are blind (the analogy bring that it is the one eyed king). Safaricom is definitely extremely sensitive to product innovation and working towards engaging their customers more. However my suspicion is that they haven't even started scratching the surface. Quality issues aside if they really really started monetizing their most critical asset (real time customer information and habits) and started putting them to use they will easily double the super profits. Safaricom is 'suffering' from the Network effect. Loosely defined is the lethargy and lack of incentive for customers like you and I to move to another network even as we complain about it's arrogance. They have been so successful in keeping you in their gilded garden that for you to move means that you are literally pushing yourself out of n ecosystem that works reasonably week. I'm not sure whether this is a regulator issue as it is a Market issue. Or maybe a combination of both? That is a case study waiting to be written. The history of regulation is littered with Governments attempts and ultimate failure to break up monopolies created not out of Government action but by sheer entrepreneurial and management chops. Cases that come to mind include:- 1. The Anti Trust Laws of the late 1890s in the US that broke up Standard Oil into bits and pieces. It took less than 50 years for the offspring of that juggernaut to dominate again. 2. The attempted and almost successful break up of Microsoft by Government. It took the market to make Microsoft irrelevant. Google, Facebook, Amazon anyone? 3. Recent noi Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad On May 18, 2013, at 1:23 PM, otieno.barrack@gmail.com<mailto:otieno.barrack@gmail.com> wrote: + 1 Walu, Speaking from an Internet Society perspective whose mission statement is the Internet for all, I think the Universal Access fund has to be used to create the right balance, I think too many Telcos are focusing on slicing Safaricoms Market share instead of venturing into the untapped and unprofitable market segments in the Bundu's, IMHO, therein lies the problem, we want to see whether the Universal Access fund board itasema, na itende. Best Regards Sent from my BlackBerry(r) -----Original Message----- From: Walubengo J <jwalu@yahoo.com<mailto:jwalu@yahoo.com>> Sender: "kictanet" <kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke<mailto:kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke>>Date: Sat, 18 May 2013 03:16:11 To: <otieno.barrack@gmail.com<mailto:otieno.barrack@gmail.com>> Reply-To: Walubengo J <jwalu@yahoo.com<mailto:jwalu@yahoo.com>> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke<mailto:mediaeditors@lists.kictanet.or.ke>>; Christoph Stork<christoph.stork@googlemail.com<mailto:christoph.stork@googlemail.com>>; Alison Gillwald<agillwald@researchictafrica.net<mailto:agillwald@researchictafrica.net>>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Edith I don't believe this is a case only for the regulator. What happens when in a few years a new player becomes dominant again? The market isn't perfect but its the best we have. Regulation is part of this equation. But I don't think it should be used to break up companies or restrict them from operating because the competition proved too weak to compete. What do we think the monopolies commission in this country will do? Do we have any example of what they have done to curb so called monopolies? I'm not really so sure that this is a mandate of CCK to deal with. How does the CCK enhance competition? In this I think CCK is executing as well as they can. It is now upon the market to correct the inconsistencies and inefficiencies. In my unfinished post I meant to say for every Microsoft there is a Google lurking somewhere. What regulation and Government fails to correct the market surely will. Have we forgotten that Kencell at some point was leading the market and thought that the mobile phone was only for the elite? That Safaricom was part of the KP&TC (for those of you who don't remember that's Kenya Posts & Telecommunications Corporation) and that if you wanted a top up you had to go to a hole in the wall at Telecoms House to pay and then wait for a few hours for the airtime to be updated to your phone? Safaricom was unleashed through privatization and reinvented itself. Another one is lurking in the corner to eat Safaricom's lunch and that I will bet will not be any government regulation. It will be you and me who will finally vote with our wallets when we finally get a better alternative. Meanwhile, we continue to suffer - but clearly not in silence. :) Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad On May 18, 2013, at 7:33 PM, Edith Adera <eadera@idrc.ca> wrote:
Well articulated Walu!!
Time to hear from CCK? Wangusi? Matano and co?
Edith
From: kictanet [mailto:kictanet-bounces+eadera=idrc.ca@lists.kictanet.or.ke] On Behalf Of Walubengo J Sent: May 18, 2013 5:20 PM To: Edith Adera Cc: KICTAnet - Media Editors Forum; Christoph Stork; Alison Gillwald; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits
True that, Ali,
I also share your view in that ill-informed Regulatory intervention can cause more problems than what it expects to solve. For example, I would be uncomfortable with CCK slapping the internet market with Price controls similar to what we are seeing in the Energy sector. This could be counterproductive since the investors in the telco industry may suddenly feel the sector is no longer attractive.
What I expect the Regulator to do instead is to enhance competition - which obviously exists only on paper - given Safaricom close to 75% market share. I recall the former Safcom CEO, MJ saying they should not be punished for working their way to the top of the industry but still dissect the implications of a dominant, almost monopolistic player to the overall economy.
Perfect competition is known to have the highest social dividend in that users can move freely between suppliers, suppliers compete on price and so must be extremely efficient in their operations by being innovative, the move to the untapped markets (the unconnected) etc. A monopoly tends to do the opposite and dictates pricing since it knows you are going nowhere...
Am really not sure what the Regulator should do to fix a market failure - which I think is what we have in the internet sector. But that is why we pay the DG and his Directors good money to tell us what they intend to do or are already doing to address this elephant in room.
walu.
From: Ali Hussein <ali@hussein.me.ke> To: jwalu@yahoo.com Cc: KICTAnet - Media Editors Forum <mediaeditors@lists.kictanet.or.ke>; Christoph Stork <christoph.stork@googlemail.com>; Alison Gillwald <agillwald@researchictafrica.net>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Saturday, May 18, 2013 2:41 PM Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits
Edith and all
Super profits and all I think that Safaricom is reaping from a field where others are blind (the analogy bring that it is the one eyed king).
Safaricom is definitely extremely sensitive to product innovation and working towards engaging their customers more. However my suspicion is that they haven't even started scratching the surface. Quality issues aside if they really really started monetizing their most critical asset (real time customer information and habits) and started putting them to use they will easily double the super profits.
Safaricom is 'suffering' from the Network effect. Loosely defined is the lethargy and lack of incentive for customers like you and I to move to another network even as we complain about it's arrogance. They have been so successful in keeping you in their gilded garden that for you to move means that you are literally pushing yourself out of n ecosystem that works reasonably week.
I'm not sure whether this is a regulator issue as it is a Market issue. Or maybe a combination of both? That is a case study waiting to be written. The history of regulation is littered with Governments attempts and ultimate failure to break up monopolies created not out of Government action but by sheer entrepreneurial and management chops. Cases that come to mind include:-
1. The Anti Trust Laws of the late 1890s in the US that broke up Standard Oil into bits and pieces. It took less than 50 years for the offspring of that juggernaut to dominate again.
2. The attempted and almost successful break up of Microsoft by Government. It took the market to make Microsoft irrelevant. Google, Facebook, Amazon anyone?
3. Recent noi
Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd
+254 713 601113
"The future belongs to him who knows how to wait." - Russian Proverb
Sent from my iPad
On May 18, 2013, at 1:23 PM, otieno.barrack@gmail.com wrote:
+ 1 Walu, Speaking from an Internet Society perspective whose mission statement is the Internet for all, I think the Universal Access fund has to be used to create the right balance, I think too many Telcos are focusing on slicing Safaricoms Market share instead of venturing into the untapped and unprofitable market segments in the Bundu's, IMHO, therein lies the problem, we want to see whether the Universal Access fund board itasema, na itende.
Best Regards Sent from my BlackBerry®
-----Original Message----- From: Walubengo J <jwalu@yahoo.com> Sender: "kictanet" <kictanet-bounces+otieno.barrack=gmail.com@lists.kictanet.or.ke>Date: Sat, 18 May 2013 03:16:11 To: <otieno.barrack@gmail.com> Reply-To: Walubengo J <jwalu@yahoo.com> Cc: KICTAnet - Media Editors Forum<mediaeditors@lists.kictanet.or.ke>; Christoph Stork<christoph.stork@googlemail.com>; Alison Gillwald<agillwald@researchictafrica.net>; KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] [mediaeditors] Safaricom's Super Profits
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (8)
-
Ali Hussein -
Barrack Otieno -
Davis Onsakia -
Edith Adera -
ngethe.kariuki2007＠yahoo.co.uk -
otieno.barrack＠gmail.com
-
Phares Kariuki -
Walubengo J