Wow I like the part about the wisdom
I forgot the url of the document . I have attached it hoping I am not going
against the list rules if any on document attachments
Happy reading
MM
-----Original Message-----
From: kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k
e] On Behalf Of Walubengo J
Sent: 02 June 2009 14:10
To: mureithi@summitstrategies.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
MM,
Thanx for your insights - you seem to have re-surfaced with enhanced wisdom
after some self-imposed silence ;-).
I am however unable to place my hands on the document from Ministry of
Planning that u say details the BPO sector/strategy. The one I could get @
http://www.communication.go.ke/media.asp?id=611 seems to be a shallow on
BPO. Also you cite BPO studies you did for UNCTAD - Plse share the urls if
possible.
In the same spirit, I seem to recall that a while back the Kenya BPO Society
launched a - was it a BPO Policy or Strategy. Someone should give us the url
to such a document. In addition, it would be nice to know to what extend
this Policy/Strategy was (not?) adopted by the GoK.
Plse share your ideas since we have less than half-a-day to the close of
this theme.
regards,
walu.
--- On Tue, 6/2/09, Catherine Adeya <elizaslider@yahoo.com> wrote:
From: Catherine Adeya <elizaslider@yahoo.com>
Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
To: jwalu@yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke>
Date: Tuesday, June 2, 2009, 2:19 PM
Muriuki,
Your input is interesting and you touch on a number of
areas that even go beyond policy. I think the key in a study
like the one the UON has undertaken is that the selection of
the countries may not be comprehensive mostly (I believe)
due to funding constraints but they do give a solid basis to
inform policy in Kenya. As I have noted on this forum
before, there are a number of studies that have been
undertaken (most are not in the public domain) and it is
time we geared their findings in a common direction for
Kenya's sake. Therefore, some of the studies you mention
below (and maybe others may mention) would be useful
especially if the findings/issues are collapsed into the
relevant themes. However, your analysis is useful.
Best,
Nyaki
From:
muriuki mureithi <mureithi@summitstrategies.co.ke>
To:
elizaslider@yahoo.com
Cc: KICTAnet
ICT Policy Discussions
<kictanet@lists.kictanet.or.ke>
Sent:
Tuesday, June 2, 2009 12:11:57 PM
Subject: Re:
[kictanet] Day 1 of 10 :-BPO discussions, Policy Framework
Thanks Tim for the context, it is now feasible to
participate
Walu you may want to revisit your structure of the
discussions to ensure
that your structure maps to the objectives of the
study. A very interesting
topic - BPO marketing strategy is not in your discussion
structure and is
key to success of BPO. This is one of the study
objectives
On the questions raised by the moderator and especially Q2
- a more detailed
document published by ministry of planning - Kenya
Vision 2030, A Globally
Competitive and Prosperous Kenya published 2007 is
very detailed on bpo. It
gives a detailed background on bpo, the opportunities and a
strategy to
exploit the opportunities. The Document further
develop an approach , the
target markets and the strategy with timelines that
can be monitored. One
would expect that operational details would be worked out
by the KICTB
which I
believe was the intent of v2030
On the broader aspect of the question, it is necessary for
the country to
have a specific policy on BPO. A desk study we did
last year for
International trade centre of UNCTAD - BPO/ITO
activity in Sub Sahara
Africa:Lessons from BPO/ITOs activity in selected
(13) English speaking
countries in Africa - noted the
advantage of a policy that is BPO
specific . The need for a policy is in cognisance that
a wide array of
multisectoral resources need to be deployed to ensure
success of the sector.
That policy helps to bring together and coordinate those
resources and
create synergy. Nigeria for example developed
and promulgated a BPO
specific policy. The policy explicitly recognizes the
opportunity presented
by the sector but also notes the challenge the
sector faces to exploit
the opportunity, defines the
role of the stakeholders and the contribution ,
incentives to realize the benefits. It also sets out the
time frame but most
importantly the market strategy.
In the policy development, the strategy to
exploit is critical. It is
inadequate to stress the huge size of the market and
focus of that
market(off-shoring) without addressing our capacity
to exploit the market
considering the global competition. We can learn from
some of the
successful competitors like South Africa who built
offshoring bpo on the
back of inshoring . likewise, Nigeria policy strategy
is based on local
outsourcing first. Clearly, It is much cheaper to build
local outsourcing
capacity and then use this capacity and skill base to
exploit offshoring
In developing such a policy we should not lose sight of the
fact that bpo
is not an end in itself but a means to fully exploit the
immense
benefits of
ICTs
Cheers
MM
-----Original Message-----
From: Prof Waema [mailto:waema@uonbi.ac.ke]
Sent: 02 June 2009 10:56
To: mureithi@summitstrategies.co.ke
Cc: 'KICTAnet ICT Policy Discussions'
Subject: RE: [kictanet] Day 1 of 10 :-BPO discussions,
Policy Framework
Hi Muriuki,
Thank you for the comments. There is no complete report at
the moment but it
is under preparation. The idea is to share the results so
far and discuss
salient issues before we have a stakeholders workshop later
on this month.
However, find below some background info:
The overall aim of the project was “to undertake
comprehensive research in
the business process outsourcing (BPO) sub-sector in
pioneer, emerging and
mature
markets to provide evidence and a deeper understanding of
the
imperatives for success in this industry to better inform
Kenya’s policy
decisions and investment choices”. The specific
objectives were:
To provide empirical evidence and
recommendations to inform the
development of BPO legislation, policy and strategy
To identify the critical success
factors that underlie the BPO
industry in developing countries (in pioneer, emerging and
mature markets)
To examine and provide comprehensive
case studies of eight countries
representing pioneer, emerging and mature BPO markets
To analyse the business
environment/culture in Kenya in order to
identify a unique BPO marketing strategy.
To provide a deeper understanding of
youth employment and gender
issues within the BPO sector in pioneer, emerging and
mature
markets
To increase the level of awareness
and input among key stakeholders
through interactive dialogue on key BPO issues within the
Kenyan context
To contribute to knowledge in this
emerging sector through
publication and dissemination.
The project was carried out using the case study method and
involved desk
research on the Internet and in libraries, review of
existing documents, key
informant interviews and structured questionnaires. The
case study involved
BPO firms and relevant national institutions in six
countries classified as
follows:
BPO clients: U.S.A. and U.K.
Pioneer BPO services: Kenya
Emerging BPO services: South Africa
Mature BPO Services: India and
Mauritius
The project is funded by IDRC and the University of
Nairobi. It was carried
out by the
University of Nairobi in collaboration with the Ministry
of
Information and Communications, the Kenya BPO and Contact
Centre Society,
the Kenya ICT Board and KICTANET.
I am sure you can commend on the policy framework without a
full report.
Regards
Tim Waema
-----Original Message-----
From: kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+waema=uonbi.ac.ke@lists.kictanet.or.ke]
On Behalf
Of muriuki mureithi
Sent: 02 June 2009 08:47 AM
To: waema@uonbi.ac.ke
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Day 1 of 10 :-BPO discussions,
Policy Framework
Hi Walu
Thanks for madaraka day gift - a bpo.
To provide a context of the discussion, could we access
the full report.
This will help us to understand some aspects for example
the TOR/objective
for the study, how the three economies were selected and
the time frame of
the study among other issues.
There are some other economies that have promulgated some
BPO specific
policies and innovative approach to BPO development. A
deeper insight on the
context will help us to see how to introduce such
thoughts in the
discussions
Cheers
muriuki mureithi
-----Original Message-----
From:
kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k
e] On Behalf Of Walubengo J
Sent: 02 June 2009 08:14
To: mureithi@summitstrategies.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Day 1 of 10 :-BPO discussions, Policy
Framework
Morning all,
I trust you have had a well-deserved, long weekend. Today
we kick-off the
BPO discussion by focusing on the BPO Policy
environment. Indeed Policy
informs both the Legal, Regulatory and Insititutional
frameworks such that
if we get things wrong at the Policy level, then naturally,
the rest of the
frameworks will not fly.
The BPO Research (synthesis attached) established very
comprehensive Policy
frameworks in the selected countries of study - S.Africa,
Mauritius and
India. When
compared to the Kenyan situation, the Researchers found
that at
a National level, BPO is simply listed as one of the six
KEY sectors of the
Economic Pillar within Vision2030. They also found
that the National ICT
Policy (2006) does not explicitly mention BPO - even though
some of the
objectives may implicitly relate to BPO.
Which brings us to the specific questions for discussion:
Q1: Should we at a National level be placing emphasise on
an "ICT Sector" or
on a "BPO Sector"? which of the two should be a
subset of the other?
Q2: Beyond the BPO policy statements in our V2030 document,
dont we need to
do more by creating clear and monitorable plans/targets for
the BPO sector -
BPO Strategic Framework? How should this be done?
We have only today for your views on this since tmrw we
move into the Legal
and Regulatory frameworks.
walu.
Encl: BPO Research Synthesis1:-Policy, Legal, Regulatory
Frameworks
----e-Discussion Program outline-----
1.The policy, legal and institutional frameworks for BPO
sector (2days, Walu
moderating)
2.Subsidies accorded to BPO sector (2days, Walu
moderating)
3.Human capacity issues (2days, Walu moderating)
4.Youth and gender issues (2days, Dr. C. Adeya moderating)
5.Strengths and challenges for Kenya as a BPO destination
(2days, Dr. C.
Adeya moderating
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