M-PESA for E-Commerce
I'm trying to use M-PESA for settling online purchases but I haven't yet found a way to do it through a one-step process. My best attempt so far is to: 1. Have someone M-PESA a certain amount to my phone. 2. Ask them to SMS the first 7 characters of the response they receive from M-PESA for verification (this is to get their phone number as M-PESA does not provide this) 3. Credit their online account (identified through their phone number) with the funds. With Kind Regards, Harrison Karanja Kairo * Director * SoftLaw Limited * Genius Executive Centre * 15th Floor View Park Towers * Utalii Lane * Nairobi CBD * Tel: +254-20-342225 This email (including any attachments) is confidential and intended only for the use of the addressee. It may contain information covered by legal, professional or other privilege, which privilege is not lost or waived by reason of mistaken transmission thereof. Any representation or opinions expressed are those of the individual sender and not necessarily those of SoftLaw Limited. If you are not the addressee, please inform the sender immediately and destroy this e-mail
Harrison, I fear for you. You may henceforth find it even harder. Alex --- "H. Karanja Kairo" <[email protected]> wrote:
I'm trying to use M-PESA for settling online purchases but I haven't yet found a way to do it through a one-step process. My best attempt so far is to:
1. Have someone M-PESA a certain amount to my phone. 2. Ask them to SMS the first 7 characters of the response they receive from M-PESA for verification (this is to get their phone number as M-PESA does not provide this) 3. Credit their online account (identified through their phone number) with the funds.
With Kind Regards,
Harrison Karanja Kairo * Director * SoftLaw Limited * Genius Executive Centre * 15th Floor View Park Towers * Utalii Lane * Nairobi CBD * Tel: +254-20-342225
This email (including any attachments) is confidential and intended only for the use of the addressee. It may contain information covered by legal, professional or other privilege, which privilege is not lost or waived by reason of mistaken transmission thereof. Any representation or opinions expressed are those of the individual sender and not necessarily those of SoftLaw Limited. If you are not the addressee, please inform the sender immediately and destroy this e-mail
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On Thu, Mar 6, 2008 at 4:24 PM, H. Karanja Kairo <[email protected]> wrote:
I'm trying to use M-PESA for settling online purchases but I haven't yet found a way to do it through a one-step process. My best attempt so far is to:
1. Have someone M-PESA a certain amount to my phone. 2. Ask them to SMS the first 7 characters of the response they receive from M-PESA for verification (this is to get their phone number as M-PESA does not provide this) 3. Credit their online account (identified through their phone number) with the funds.
Okay, and what is the question?:-) Seriously though, I know Safaricom have got an R&D unit, who you can talk to regarding this. I know one or two guys there although I am not sure they are allowed/willing to work with you on this as I already see security issues coming up. Good luck! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Oh My God! They killed init! You Bastards!" --from a /. post
Thanks Washington and oops sorry I forgot to frame my question. I wanted to know if anyone has succeeded in using M-PESA for E-Commerce through a one-step process (like PayPal, or Credit Cards) With Kind Regards, Harrison Karanja Kairo * Director * SoftLaw Limited * Genius Executive Centre * 15th Floor View Park Towers * Utalii Lane * Nairobi CBD * Tel: +254-20-342225 This email (including any attachments) is confidential and intended only for the use of the addressee. It may contain information covered by legal, professional or other privilege, which privilege is not lost or waived by reason of mistaken transmission thereof. Any representation or opinions expressed are those of the individual sender and not necessarily those of SoftLaw Limited. If you are not the addressee, please inform the sender immediately and destroy this e-mail _____ From: Odhiambo Washington [mailto:[email protected]] Sent: Thursday, March 06, 2008 5:24 PM To: H. Karanja Kairo Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] M-PESA for E-Commerce On Thu, Mar 6, 2008 at 4:24 PM, H. Karanja Kairo <[email protected]> wrote: I'm trying to use M-PESA for settling online purchases but I haven't yet found a way to do it through a one-step process. My best attempt so far is to: 1. Have someone M-PESA a certain amount to my phone. 2. Ask them to SMS the first 7 characters of the response they receive from M-PESA for verification (this is to get their phone number as M-PESA does not provide this) 3. Credit their online account (identified through their phone number) with the funds. Okay, and what is the question?:-) Seriously though, I know Safaricom have got an R&D unit, who you can talk to regarding this. I know one or two guys there although I am not sure they are allowed/willing to work with you on this as I already see security issues coming up. Good luck! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Oh My God! They killed init! You Bastards!" --from a /. post
On Thu, Mar 6, 2008 at 5:45 PM, H. Karanja Kairo <[email protected]> wrote:
Thanks Washington and oops sorry I forgot to frame my question.
I wanted to know if anyone has succeeded in using M-PESA for E-Commerce through a one-step process (like PayPal, or Credit Cards)
You will have to look for the skunkworks mailing list. There is one in Kenya and you can easily find out from IT circles. There are several folk there who I am sure will either answer you directly or be interested in getting it solved. Please move the discussion there once you find it. HTH
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Oh My God! They killed init! You Bastards!" --from a /. post
From the email it seems that some of your customers are having a challenge paying for your product using M-PESA. Currently the M-PESA
Been having the same problem..but these guys seem to be on top of things and might be useful in getting a solution for you. ++++++++++++ from Pauline Vaughan <[email protected]> to [email protected], Joseck Mudiri <[email protected]>, cc Betty Mwangi <[email protected]>, date Fri, Dec 21, 2007 at 1:10 PM subject RE: MPESA Query mailed-by safaricom.co.ke Reply Dear Bill, My name is Pauline Vaughan, I head up the M-PESA department at Safaricom and Michael has forwarded me your mail to follow-up with you. proposition is directed at customers; I assume you are offering your customers a mobile phone number registered to an individual to send money to as payment for your report - which you email them once you have their payment. This is a standard 'send money' transaction; the agent's involvement in this is limited to processing a deposit transaction for the customer. We will soon be offering bill payment facility to organizations as an M-PESA feature & when this is available our Agents will be trained on the same. If you are interested in utilizing this functionality as a business, please don't hesitate to get in touch with myself or Joseck Mudiri - the M-PESA Business Development Manager. Regards, Pauline Vaughan On Thu, Mar 6, 2008 at 5:45 PM, H. Karanja Kairo <[email protected]> wrote: Thanks Washington and oops sorry I forgot to frame my question. I wanted to know if anyone has succeeded in using M-PESA for E-Commerce through a one-step process (like PayPal, or Credit Cards) With Kind Regards, Harrison Karanja Kairo n Director n SoftLaw Limited n Genius Executive Centre n 15th Floor View Park Towers n Utalii Lane n Nairobi CBD n Tel: +254-20-342225
This is exactly what I was afraid of. Safaricom interest in that functionality becoming "another product" belonging to Safaricom. Of course they may "not encourage" competitors on their network! Private monopolies just keep getting bigger everyday. Thanks Bill, --- Bill Kagai <[email protected]> wrote:
Been having the same problem..but these guys seem to be on top of things and might be useful in getting a solution for you. ++++++++++++ from Pauline Vaughan <[email protected]> to [email protected], Joseck Mudiri <[email protected]>, cc Betty Mwangi <[email protected]>, date Fri, Dec 21, 2007 at 1:10 PM subject RE: MPESA Query mailed-by safaricom.co.ke
Reply
Dear Bill,
My name is Pauline Vaughan, I head up the M-PESA department at Safaricom and Michael has forwarded me your mail to follow-up with you.
From the email it seems that some of your customers are having a challenge paying for your product using M-PESA. Currently the M-PESA proposition is directed at customers; I assume you are offering your customers a mobile phone number registered to an individual to send money to as payment for your report - which you email them once you have their payment. This is a standard 'send money' transaction; the agent's involvement in this is limited to processing a deposit transaction for the customer. We will soon be offering bill payment facility to organizations as an M-PESA feature & when this is available our Agents will be trained on the same. If you are interested in utilizing this functionality as a business, please don't hesitate to get in touch with myself or Joseck Mudiri - the M-PESA Business Development Manager.
Regards, Pauline Vaughan
On Thu, Mar 6, 2008 at 5:45 PM, H. Karanja Kairo <[email protected]> wrote:
Thanks Washington and oops sorry I forgot to frame my question.
I wanted to know if anyone has succeeded in using M-PESA for E-Commerce through a one-step process (like PayPal, or Credit Cards)
With Kind Regards,
Harrison Karanja Kairo n Director n SoftLaw Limited n Genius Executive Centre n 15th Floor View Park Towers n Utalii Lane n Nairobi CBD n Tel: +254-20-342225
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Alex: Why are you afraid? Bill asked a question and we answered it. We could have ignored it but we felt it was good to contribute. We are continuing to develop M-Pesa and this functionality has been in development for some time. We even see a direct connection to the internet for customers to pay on-line just by clicking a link to M-Pesa. Why is everything we do bad? Just because we are big? We got that way by listening to our customers and delivering products and services that they wanted and would use. Regards, Michael CEO Safaricom Limited -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alex Gakuru Sent: Thursday, March 06, 2008 7:20 PM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] M-PESA for E-Commerce This is exactly what I was afraid of. Safaricom interest in that functionality becoming "another product" belonging to Safaricom. Of course they may "not encourage" competitors on their network! Private monopolies just keep getting bigger everyday. Thanks Bill, --- Bill Kagai <[email protected]> wrote:
Been having the same problem..but these guys seem to be on top of things and might be useful in getting a solution for you. ++++++++++++ from Pauline Vaughan <[email protected]> to [email protected], Joseck Mudiri <[email protected]>, cc Betty Mwangi <[email protected]>, date Fri, Dec 21, 2007 at 1:10 PM subject RE: MPESA Query mailed-by safaricom.co.ke
Reply
Dear Bill,
My name is Pauline Vaughan, I head up the M-PESA department at Safaricom and Michael has forwarded me your mail to follow-up with you.
From the email it seems that some of your customers are having a challenge paying for your product using M-PESA. Currently the M-PESA proposition is directed at customers; I assume you are offering your customers a mobile phone number registered to an individual to send money to as payment for your report - which you email them once you have their payment. This is a standard 'send money' transaction; the agent's involvement in this is limited to processing a deposit transaction for the customer. We will soon be offering bill payment facility to organizations as an M-PESA feature & when this is available our Agents will be trained on the same. If you are interested in utilizing this functionality as a business, please don't hesitate to get in touch with myself or Joseck Mudiri - the M-PESA Business Development Manager.
Regards, Pauline Vaughan
On Thu, Mar 6, 2008 at 5:45 PM, H. Karanja Kairo <[email protected]> wrote:
Thanks Washington and oops sorry I forgot to frame my question.
I wanted to know if anyone has succeeded in using M-PESA for E-Commerce through a one-step process (like PayPal, or Credit Cards)
With Kind Regards,
Harrison Karanja Kairo n Director n SoftLaw Limited n Genius Executive Centre n 15th Floor View Park Towers n Utalii Lane n Nairobi CBD n Tel: +254-20-342225
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________________________________________________________________________ ____________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mjoseph%40safaricom .co.ke The information in this email and any attachments is confidential and may be legally privileged. It is intended only for the use of the named addressee. Emails are susceptible to alteration and their integrity cannot be guaranteed. Safaricom Limited does not accept legal responsibility for the contents of this email if the same is found to have been altered or manipulated. The contents and opinions expressed in this email are solely those of the author and do not necessarily represent those of Safaricom Limited. Safaricom Limited disclaims any liability to the fullest extent permissible by law for any consequences that may arise from the contents of this email including but not limited to personal opinions, malicious and/or defamatory information and data/codes that may compromise or damage the integrity of the recipient's information technology systems. If you are not the intended recipient please notify the sender and immediately delete this email from your system.
On Fri, Mar 7, 2008 at 6:46 AM, Michael Joseph <[email protected]> wrote:
Alex:
Why are you afraid? Bill asked a question and we answered it. We could have ignored it but we felt it was good to contribute. We are continuing to develop M-Pesa and this functionality has been in development for some time. We even see a direct connection to the internet for customers to pay on-line just by clicking a link to M-Pesa.
Why is everything we do bad? Just because we are big? We got that way by listening to our customers and delivering products and services that they wanted and would use.
Regards,
Michael
CEO Safaricom Limited
Hello MJ, I think you slightly missed the point there. Gakuru is obviously right. It's only you who may not admit the facts regarding his fears, but I want to believe his fears are well founded. I am not playing Alex Gakuru's advocate but what I believe he meant to say was the fact that Safaricom would not be willing to let entities like the original poster of this thread to take advantage of a service like M-PESA in a way that Safaricom would feel is in direct competition with it. When I initially responded to Harrison Karanja Kairo, the OP, and mentioned that he could consult with the product's R&D team at Safaricom, I did say, in my initial response something like "I am not sure they are allowed/willing to work with you on this as I already see securityissues coming up". I was expressing the same fears as Alex in a "diplomatic" manner. Perhaps you can prove me wrong, but what Harrison Karanja had wanted was something akin to grabbing that magic code that accompies an M-PESA transaction and use it to validate a transaction. So, if only to prove Gakuru wrong, could you kindly ask Pauline Vaughan to help the OP (one, Harrison Karanja) with the necessary advise regarding his query? I don't think that will be easy for you, as you are likely to let go of something you see already as a great business product, no? Gakuru did not at all say Safaricom is bad. Well, Safaricom is big, for sure as you say, and since you know it, let me also tell you that it's so big that it's getting out of control as you are no longer quite capable of efficiently "listening to the large number of clientele whenever they have problems". This has come up before during a discussion on outsourcing. So when you talk of "big", please also consider being "big" in serving the customers, and potential competitors like Harrison. Just my 2 cents, which you can credit to my M-PESA account below:-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Oh My God! They killed init! You Bastards!" --from a /. post
I have used MPESA in MediaCorp for 3 months now. What I find hilarious is that when cell phones were introduced to Kenya, they were status symbol but today when I tell a client to register or send a payment via mpesa they will tend to find it obnoxious especially if they have 'some money'. I hope MJ and co will be able to transform the product into a gateway service rather than a solution perceived to be for the 'poor' by our elite society. My verdict - It is more of a social / cultural challenge rather than technical. Bill On Fri, Mar 7, 2008 at 6:46 AM, Michael Joseph <[email protected]> wrote:
Alex:
Why are you afraid? Bill asked a question and we answered it. We could have ignored it but we felt it was good to contribute. We are continuing to develop M-Pesa and this functionality has been in development for some time. We even see a direct connection to the internet for customers to pay on-line just by clicking a link to M-Pesa.
Why is everything we do bad? Just because we are big? We got that way by listening to our customers and delivering products and services that they wanted and would use.
Regards,
Michael
CEO Safaricom Limited
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alex Gakuru Sent: Thursday, March 06, 2008 7:20 PM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] M-PESA for E-Commerce
This is exactly what I was afraid of. Safaricom interest in that functionality becoming "another product" belonging to Safaricom. Of course they may "not encourage" competitors on their network!
Private monopolies just keep getting bigger everyday.
Thanks Bill,
--- Bill Kagai <[email protected]> wrote:
Been having the same problem..but these guys seem to be on top of things and might be useful in getting a solution for you. ++++++++++++ from Pauline Vaughan <[email protected]> to [email protected], Joseck Mudiri <[email protected]>, cc Betty Mwangi <[email protected]>, date Fri, Dec 21, 2007 at 1:10 PM subject RE: MPESA Query mailed-by safaricom.co.ke
Reply
Dear Bill,
My name is Pauline Vaughan, I head up the M-PESA department at Safaricom and Michael has forwarded me your mail to follow-up with you.
From the email it seems that some of your customers are having a challenge paying for your product using M-PESA. Currently the M-PESA proposition is directed at customers; I assume you are offering your customers a mobile phone number registered to an individual to send money to as payment for your report - which you email them once you have their payment. This is a standard 'send money' transaction; the agent's involvement in this is limited to processing a deposit transaction for the customer. We will soon be offering bill payment facility to organizations as an M-PESA feature & when this is available our Agents will be trained on the same. If you are interested in utilizing this functionality as a business, please don't hesitate to get in touch with myself or Joseck Mudiri - the M-PESA Business Development Manager.
Regards, Pauline Vaughan
On Thu, Mar 6, 2008 at 5:45 PM, H. Karanja Kairo <[email protected]> wrote:
Thanks Washington and oops sorry I forgot to frame my question.
Dear All, The article below was picked from Business Wire in SA. My wish is that we could one day start such intelligence networking on countries we perceive as competitors. Regards Ndemo. Kenya Calling The Rise of the Kenyan Call Centre Market 372 words 5 March 2008 02:38 AM Business Wire English (c) 2008 Business Wire. All Rights Reserved. CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost & Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it will be hosting its first quarter analyst briefing on the Kenyan call centre market on 13 March 2008 at 2pm GMT / 4pm CAT. Kenya is a late-comer to offering call centre services in Africa, however the market is set to experience significant growth in the next seven years. "Kenya is well positioned to become a noteworthy call centre market, notes Frost & Sullivan Research Analyst Spiwe Chireka. The country has implemented unique initiatives that, together with the cost attractiveness of the market, are likely to see Kenya becoming a formidable participant in the global call centre outsourcing arena. Highlights of this briefing will include an analysis of the current status of the market and the factors expected to fuel growth. The briefing will also offer a discussion on the opportunities available to equipment vendors and investors. The briefing will benefit current and potential market participants, BPO industry organisations and call centre equipment and technology suppliers. Operators in other markets will also be able to benchmark their market's performance and practices against those of the Kenyan market. Those interested in participating in this interactive teleconference should send an email to Patrick Cairns Corporate Communications at [email protected] with the following information: full name, company name, title, telephone number, e-mail address, city, state and country. The registration details will be emailed to you upon receipt of the above information. Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivans Growth Partnerships, visit http://www.frost.com . Frost & Sullivan Corporate Communications Africa: Patrick Cairns, +27 83 258 4219 [email protected] ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
Peres Were Dr Ndemo, Kenya can do this. It is just a matter of obtaining the necessary budget to engage companies such as Frost and Sullivan, to conduct a Competitor Analysis for us. We at the Kenya BPO & Contact Centre Society are currently working with development partners in order to engage reputable international organisations that are specialists in research, to carry out such intelligence and research that can assist in the growth and development of the BPO Sector in Kenya. Regards Peres Were Kenya BPO & Contact Centre Society -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: 06 March 2008 19:25 To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] South African Intelligence Networking on Kenyan BPOSector Dear All, The article below was picked from Business Wire in SA. My wish is that we could one day start such intelligence networking on countries we perceive as competitors. Regards Ndemo. Kenya Calling - The Rise of the Kenyan Call Centre Market 372 words 5 March 2008 02:38 AM Business Wire English (c) 2008 Business Wire. All Rights Reserved. CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost & Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it will be hosting its first quarter analyst briefing on the Kenyan call centre market on 13 March 2008 at 2pm GMT / 4pm CAT. Kenya is a late-comer to offering call centre services in Africa, however the market is set to experience significant growth in the next seven years. "Kenya is well positioned to become a noteworthy call centre market," notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country has implemented unique initiatives that, together with the cost attractiveness of the market, are likely to see Kenya becoming a formidable participant in the global call centre outsourcing arena." Highlights of this briefing will include an analysis of the current status of the market and the factors expected to fuel growth. The briefing will also offer a discussion on the opportunities available to equipment vendors and investors. The briefing will benefit current and potential market participants, BPO industry organisations and call centre equipment and technology suppliers. Operators in other markets will also be able to benchmark their market's performance and practices against those of the Kenyan market. Those interested in participating in this interactive teleconference should send an email to Patrick Cairns - Corporate Communications at [email protected] with the following information: full name, company name, title, telephone number, e-mail address, city, state and country. The registration details will be emailed to you upon receipt of the above information. Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com . Frost & Sullivan Corporate Communications - Africa: Patrick Cairns, +27 83 258 4219 [email protected] ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/pwere%40cascadegl.com
Peres, Better still there are good enough kenyan research enterprises who can do this so can we consider giving them a chance. This is with nothing against Frost and Sullivan but if u can get the expertise here then give it a chance, is the principle. Eric here On 6 Mar 2008, at 20:22, Peres Were wrote:
Peres Were Dr Ndemo,
Kenya can do this. It is just a matter of obtaining the necessary budget to engage companies such as Frost and Sullivan, to conduct a Competitor Analysis for us.
We at the Kenya BPO & Contact Centre Society are currently working with development partners in order to engage reputable international organisations that are specialists in research, to carry out such intelligence and research that can assist in the growth and development of the BPO Sector in Kenya.
Regards
Peres Were Kenya BPO & Contact Centre Society
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: 06 March 2008 19:25 To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] South African Intelligence Networking on Kenyan BPOSector
Dear All, The article below was picked from Business Wire in SA. My wish is that we could one day start such intelligence networking on countries we perceive as competitors.
Regards
Ndemo.
Kenya Calling - The Rise of the Kenyan Call Centre Market 372 words 5 March 2008 02:38 AM Business Wire English (c) 2008 Business Wire. All Rights Reserved.
CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost & Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it will be hosting its first quarter analyst briefing on the Kenyan call centre market on 13 March 2008 at 2pm GMT / 4pm CAT. Kenya is a late-comer to offering call centre services in Africa, however the market is set to experience significant growth in the next seven years. "Kenya is well positioned to become a noteworthy call centre market," notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country has implemented unique initiatives that, together with the cost attractiveness of the market, are likely to see Kenya becoming a formidable participant in the global call centre outsourcing arena." Highlights of this briefing will include an analysis of the current status of the market and the factors expected to fuel growth. The briefing will also offer a discussion on the opportunities available to equipment vendors and investors. The briefing will benefit current and potential market participants, BPO industry organisations and call centre equipment and technology suppliers. Operators in other markets will also be able to benchmark their market's performance and practices against those of the Kenyan market. Those interested in participating in this interactive teleconference should send an email to Patrick Cairns - Corporate Communications at [email protected] with the following information: full name, company name, title, telephone number, e-mail address, city, state and country. The registration details will be emailed to you upon receipt of the above information. Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com . Frost & Sullivan Corporate Communications - Africa: Patrick Cairns, +27 83 258 4219 [email protected]
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Eric M.K Osiakwan Executive Secretary AfrISPA (www.afrispa.org) Tel: + 233.21.258800 ext 2031 Fax: + 233.21.258811 Cell: + 233.244.386792 Handle: eosiakwan Snail Mail: Pmb 208, Accra-North Office: BusyInternet - 42 Ring Road Central, Accra-North Blog: http://blogs.law.harvard.edu/eric/ Slang: "Tomorrow Now"
Good people, Sure we are now talking big like we are supposed to. First, I wish to support the suggestion that we should involve local players in such initiatives. At least at the level of partnership so that we can have skills transfer. But we also have to be serious so that what we do not tell the market out there that we have lions in the parks only for them to come and see domestic cats. We need to back strategy with infrastructure - which simply means that we have to invest in the sector if we really want to be in the big league. Ama? Ndegwa On 07/03/2008, Eric Osiakwan <[email protected]> wrote:
Peres,
Better still there are good enough kenyan research enterprises who can do this so can we consider giving them a chance. This is with nothing against Frost and Sullivan but if u can get the expertise here then give it a chance, is the principle.
Eric here
On 6 Mar 2008, at 20:22, Peres Were wrote:
Peres Were Dr Ndemo,
Kenya can do this. It is just a matter of obtaining the necessary budget to engage companies such as Frost and Sullivan, to conduct a Competitor Analysis for us.
We at the Kenya BPO & Contact Centre Society are currently working with development partners in order to engage reputable international organisations that are specialists in research, to carry out such intelligence and research that can assist in the growth and development of the BPO Sector in Kenya.
Regards
Peres Were Kenya BPO & Contact Centre Society
-----Original Message----- From: [email protected] [mailto:kictanet-bounces <kictanet-bounces>+pwere= [email protected]] On Behalf Of [email protected] Sent: 06 March 2008 19:25 To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] South African Intelligence Networking on Kenyan BPOSector
Dear All, The article below was picked from Business Wire in SA. My wish is that we could one day start such intelligence networking on countries we perceive as competitors.
Regards
Ndemo.
Kenya Calling - The Rise of the Kenyan Call Centre Market 372 words 5 March 2008 02:38 AM Business Wire English (c) 2008 Business Wire. All Rights Reserved.
CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost & Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it will be hosting its first quarter analyst briefing on the Kenyan call centre market on 13 March 2008 at 2pm GMT / 4pm CAT. Kenya is a late-comer to offering call centre services in Africa, however the market is set to experience significant growth in the next seven years. "Kenya is well positioned to become a noteworthy call centre market," notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country has implemented unique initiatives that, together with the cost attractiveness of the market, are likely to see Kenya becoming a formidable participant in the global call centre outsourcing arena." Highlights of this briefing will include an analysis of the current status of the market and the factors expected to fuel growth. The briefing will also offer a discussion on the opportunities available to equipment vendors and investors. The briefing will benefit current and potential market participants, BPO industry organisations and call centre equipment and technology suppliers. Operators in other markets will also be able to benchmark their market's performance and practices against those of the Kenyan market. Those interested in participating in this interactive teleconference should send an email to Patrick Cairns - Corporate Communications at [email protected] with the following information: full name, company name, title, telephone number, e-mail address, city, state and country. The registration details will be emailed to you upon receipt of the above information. Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com . Frost & Sullivan Corporate Communications - Africa: Patrick Cairns, +27 83 258 4219 [email protected]
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Eric M.K Osiakwan Executive Secretary AfrISPA (www.afrispa.org) Tel: + 233.21.258800 ext 2031 Fax: + 233.21.258811 Cell: + 233.244.386792 Handle: eosiakwan Snail Mail: Pmb 208, Accra-North Office: BusyInternet - 42 Ring Road Central, Accra-North Blog: http://blogs.law.harvard.edu/eric/ Slang: "Tomorrow Now"
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-- Stephen Ndegwa Mwangi Executive Director MediaSpeak Africa P. O. Box 18154-00100 Nairobi GPO Tel.: +254-20-2098 548 Cell: +254-724-376 883 Kenya.
participants (9)
-
Alex Gakuru -
Bill Kagai -
bitange＠jambo.co.ke -
Eric Osiakwan -
H. Karanja Kairo -
MediaSpeak Africa -
Michael Joseph -
Odhiambo Washington -
Peres Were