AT&T to no longer support calls originating from Kenya
Does anyone know why the below might be the case ? AT&T printed this in small print on bills sent to customer in January. Considering that AT&T is the largest telco in the US this is a serious issue : International Call Origination: Effective March 1, 2007, our International Call Origination service will change. Current access numbers for calls originating internationally will change. Please visit att.com/dialing-guide to print the new dialing-guide for your reference; or call the number on your bill to order a new dialing guide. Calls from Kenya to US will no longer be supported. International to international calling from St. Martin will no longer be supported. Also, International service will be expanded to over 60 additional countries. To find out rates and countries where we provide service, please visit att.com/intl-rates.
As an after thought, this may mean calls dialed through this number which by itself is a very expensive option and which may reflect the effects of voip and lowered costs of international calls: Kenya 0-800-2201-15 (608) On 2/18/07, Mike Theuri <mike.theuri@gmail.com> wrote:
Does anyone know why the below might be the case ? AT&T printed this in small print on bills sent to customer in January. Considering that AT&T is the largest telco in the US this is a serious issue :
International Call Origination: Effective March 1, 2007, our International Call Origination service will change. Current access numbers for calls originating internationally will change. Please visit att.com/dialing-guide to print the new dialing-guide for your reference; or call the number on your bill to order a new dialing guide. Calls from Kenya to US will no longer be supported. International to international calling from St. Martin will no longer be supported. Also, International service will be expanded to over 60 additional countries. To find out rates and countries where we provide service, please visit att.com/intl-rates.
Mike: Although this is a consumer issue, you may notice we have quite some domestic wars with the prevailing anti-consumer setting, http://ictconsumer.blogspot.com/ for example. By engaging foreign networks, I am afraid the ICT Consumers Association of Kenya could be considered acting ultra vires thus the Ministry of Information and Communications, CCK, and perhaps also Foreign Affairs are best suited to comment. Would a provocative question, like "why has a private US telco unilaterally cut-off communication from Kenya to the US jeopardizing both a basic human right and the national outsourcing strategy" earn a quick response from government? rgds, Alex Mike Theuri <mike.theuri@gmail.com> wrote: As an after thought, this may mean calls dialed through this number which by itself is a very expensive option and which may reflect the effects of voip and lowered costs of international calls: Kenya 0-800-2201-15 (608) On 2/18/07, Mike Theuri <mike.theuri@gmail.com> wrote: Does anyone know why the below might be the case ? AT&T printed this in small print on bills sent to customer in January. Considering that AT&T is the largest telco in the US this is a serious issue : International Call Origination: Effective March 1, 2007, our International Call Origination service will change. Current access numbers for calls originating internationally will change. Please visit att.com/dialing-guide to print the new dialing-guide for your reference; or call the number on your bill to order a new dialing guide. Calls from Kenya to US will no longer be supported. International to international calling from St. Martin will no longer be supported. Also, International service will be expanded to over 60 additional countries. To find out rates and countries where we provide service, please visit att.com/intl-rates. _______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet Please unsubscribe or change your options at http://kictanet.or.ke/mailman/options/kictanet/alex.gakuru%40yahoo.com --------------------------------- The fish are biting. Get more visitors on your site using Yahoo! Search Marketing.
Alex, Thank you for sharing the blog on the anti-consumer setting in the country. The blog has very useful information that is not being shared with Kenyan consumers and it is key that consumer rights are upheld. Your blog out to be brought to more attention of key stakeholders in ICT and to consumers alike. Yes, the Ministry and CCK are best placed to authoritatively comment on such an issue. However I believe that what AT&T is discontinuing is the ability to use a "call back" number from Kenya to the US. It is very likely that the call back numbers which are 0800 numbers are no longer profitable for AT&T especially given that they cost as high as $3/min. Technically they are supposed to be cheaper to use than if one was to "call back" the US direct from any other country be it Kenya or the UK. However with AT&T's rate to call the US from Kenya as high as it is and with local providers beating their tariffs they may have opted to drop this service. What this might do, is it might leave AT&T US based customers unable to call the US using their AT&T calling cards for what would otherwise be exorbitant prices. The wording of the AT&T notice on the lack of no future support for calls originating from Kenya wasn't very clear and after some digging around it appears that it referred to users of AT&T who utilize call back services while traveling overseas, it might just be due to stiff competition now that VOIP has been deregulated and tariffs have fallen (though not low enough) and that no one in their right mind would be willing to pay $3+ per minute for a call to the US when for a extremely small fraction one could make the same phone call at a lower rate. Even then the tariffs in general are not fair enough for Kenyan consumers and it is an uphill battle to enforce changes when some of the largest tax payers happen to be communication providers. It is unthinkable that the government would do much to jeopardize a large and steady tax revenue stream to save the honorable consumer. Increasingly huge profits in a formerly depressed and now recovering economy like ours raise the question whether the consumer is getting a fair deal. It is akin to oil companies making several times over some nations GDP in profits and claiming that they are struggling themselves and offering the best prices possible. Price regulation in the industry is something that should be looked into to further to try and strike a fair balance between consumers needs and investors return on equity. Mike On 2/18/07, Alex Gakuru <alex.gakuru@yahoo.com> wrote:
Mike:
Although this is a consumer issue, you may notice we have quite some domestic wars with the prevailing anti-consumer setting, http://ictconsumer.blogspot.com/ for example.
By engaging foreign networks, I am afraid the ICT Consumers Association of Kenya could be considered acting ultra vires thus the Ministry of Information and Communications, CCK, and perhaps also Foreign Affairs are best suited to comment.
Would a provocative question, like "why has a private US telco unilaterally cut-off communication from Kenya to the US jeopardizing both a basic human right and the national outsourcing strategy" earn a quick response from government?
rgds,
Alex
*Mike Theuri <mike.theuri@gmail.com>* wrote:
As an after thought, this may mean calls dialed through this number which by itself is a very expensive option and which may reflect the effects of voip and lowered costs of international calls:
Kenya 0-800-2201-15 (608)
On 2/18/07, Mike Theuri <mike.theuri@gmail.com> wrote:
Does anyone know why the below might be the case ? AT&T printed this in small print on bills sent to customer in January. Considering that AT&T is the largest telco in the US this is a serious issue :
International Call Origination: Effective March 1, 2007, our International Call Origination service will change. Current access numbers for calls originating internationally will change. Please visit att.com/dialing-guide to print the new dialing-guide for your reference; or call the number on your bill to order a new dialing guide. Calls from Kenya to US will no longer be supported. International to international calling from St. Martin will no longer be supported. Also, International service will be expanded to over 60 additional countries. To find out rates and countries where we provide service, please visit att.com/intl-rates.
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Wouldn't you be curious to find out a very popular free internet-based www.sasanet.co.ke is now no longer working? I wonder why? /Alex Mike Theuri <mike.theuri@gmail.com> wrote: Alex, Thank you for sharing the blog on the anti-consumer setting in the country. The blog has very useful information that is not being shared with Kenyan consumers and it is key that consumer rights are upheld. Your blog out to be brought to more attention of key stakeholders in ICT and to consumers alike. Yes, the Ministry and CCK are best placed to authoritatively comment on such an issue. However I believe that what AT&T is discontinuing is the ability to use a "call back" number from Kenya to the US. It is very likely that the call back numbers which are 0800 numbers are no longer profitable for AT&T especially given that they cost as high as $3/min. Technically they are supposed to be cheaper to use than if one was to "call back" the US direct from any other country be it Kenya or the UK. However with AT&T's rate to call the US from Kenya as high as it is and with local providers beating their tariffs they may have opted to drop this service. What this might do, is it might leave AT&T US based customers unable to call the US using their AT&T calling cards for what would otherwise be exorbitant prices. The wording of the AT&T notice on the lack of no future support for calls originating from Kenya wasn't very clear and after some digging around it appears that it referred to users of AT&T who utilize call back services while traveling overseas, it might just be due to stiff competition now that VOIP has been deregulated and tariffs have fallen (though not low enough) and that no one in their right mind would be willing to pay $3+ per minute for a call to the US when for a extremely small fraction one could make the same phone call at a lower rate. Even then the tariffs in general are not fair enough for Kenyan consumers and it is an uphill battle to enforce changes when some of the largest tax payers happen to be communication providers. It is unthinkable that the government would do much to jeopardize a large and steady tax revenue stream to save the honorable consumer. Increasingly huge profits in a formerly depressed and now recovering economy like ours raise the question whether the consumer is getting a fair deal. It is akin to oil companies making several times over some nations GDP in profits and claiming that they are struggling themselves and offering the best prices possible. Price regulation in the industry is something that should be looked into to further to try and strike a fair balance between consumers needs and investors return on equity. Mike On 2/18/07, Alex Gakuru <alex.gakuru@yahoo.com> wrote: Mike: Although this is a consumer issue, you may notice we have quite some domestic wars with the prevailing anti-consumer setting, http://ictconsumer.blogspot.com/ for example. By engaging foreign networks, I am afraid the ICT Consumers Association of Kenya could be considered acting ultra vires thus the Ministry of Information and Communications, CCK, and perhaps also Foreign Affairs are best suited to comment. Would a provocative question, like "why has a private US telco unilaterally cut-off communication from Kenya to the US jeopardizing both a basic human right and the national outsourcing strategy" earn a quick response from government? rgds, Alex Mike Theuri <mike.theuri@gmail.com> wrote: As an after thought, this may mean calls dialed through this number which by itself is a very expensive option and which may reflect the effects of voip and lowered costs of international calls: Kenya 0-800-2201-15 (608) On 2/18/07, Mike Theuri <mike.theuri@gmail.com> wrote: Does anyone know why the below might be the case ? AT&T printed this in small print on bills sent to customer in January. Considering that AT&T is the largest telco in the US this is a serious issue : International Call Origination: Effective March 1, 2007, our International Call Origination service will change. Current access numbers for calls originating internationally will change. Please visit att.com/dialing-guide to print the new dialing-guide for your reference; or call the number on your bill to order a new dialing guide. Calls from Kenya to US will no longer be supported. International to international calling from St. Martin will no longer be supported. Also, International service will be expanded to over 60 additional countries. To find out rates and countries where we provide service, please visit att.com/intl-rates. _______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet Please unsubscribe or change your options at http://kictanet.or.ke/mailman/options/kictanet/alex.gakuru%40yahoo.com --------------------------------- The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. _______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet Please unsubscribe or change your options at http://kictanet.or.ke/mailman/options/kictanet/mike.theuri%40gmail.com _______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet Please unsubscribe or change your options at http://kictanet.or.ke/mailman/options/kictanet/alex.gakuru%40yahoo.com --------------------------------- Sucker-punch spam with award-winning protection. Try the free Yahoo! Mail Beta.
well, am not a subscriber to them - i got jittery when their registration form had too many of what I thought were personal questions without equivalent demonstration of how they would secure my data... Nway, I just checked their website and it is up and running...so what do you mean when you say they are no longer working? walu. --- Alex Gakuru <alex.gakuru@yahoo.com> wrote:
Wouldn't you be curious to find out a very popular free internet-based www.sasanet.co.ke is now no longer working? I wonder why?
/Alex
Mike Theuri <mike.theuri@gmail.com> wrote: Alex,
Thank you for sharing the blog on the anti-consumer setting in the country. The blog has very useful information that is not being shared with Kenyan consumers and it is key that consumer rights are upheld. Your blog out to be brought to more attention of key stakeholders in ICT and to consumers alike.
Yes, the Ministry and CCK are best placed to authoritatively comment on such an issue. However I believe that what AT&T is discontinuing is the ability to use a "call back" number from Kenya to the US. It is very likely that the call back numbers which are 0800 numbers are no longer profitable for AT&T especially given that they cost as high as $3/min. Technically they are supposed to be cheaper to use than if one was to "call back" the US direct from any other country be it Kenya or the UK. However with AT&T's rate to call the US from Kenya as high as it is and with local providers beating their tariffs they may have opted to drop this service. What this might do, is it might leave AT&T US based customers unable to call the US using their AT&T calling cards for what would otherwise be exorbitant prices.
The wording of the AT&T notice on the lack of no future support for calls originating from Kenya wasn't very clear and after some digging around it appears that it referred to users of AT&T who utilize call back services while traveling overseas, it might just be due to stiff competition now that VOIP has been deregulated and tariffs have fallen (though not low enough) and that no one in their right mind would be willing to pay $3+ per minute for a call to the US when for a extremely small fraction one could make the same phone call at a lower rate.
Even then the tariffs in general are not fair enough for Kenyan consumers and it is an uphill battle to enforce changes when some of the largest tax payers happen to be communication providers. It is unthinkable that the government would do much to jeopardize a large and steady tax revenue stream to save the honorable consumer. Increasingly huge profits in a formerly depressed and now recovering economy like ours raise the question whether the consumer is getting a fair deal. It is akin to oil companies making several times over some nations GDP in profits and claiming that they are struggling themselves and offering the best prices possible. Price regulation in the industry is something that should be looked into to further to try and strike a fair balance between consumers needs and investors return on equity.
Mike
On 2/18/07, Alex Gakuru <alex.gakuru@yahoo.com> wrote: Mike:
Although this is a consumer issue, you may notice we have quite some domestic wars with the prevailing anti-consumer setting, http://ictconsumer.blogspot.com/ for example.
By engaging foreign networks, I am afraid the ICT Consumers Association of Kenya could be considered acting ultra vires thus the Ministry of Information and Communications, CCK, and perhaps also Foreign Affairs are best suited to comment.
Would a provocative question, like "why has a private US telco unilaterally cut-off communication from Kenya to the US jeopardizing both a basic human right and the national outsourcing strategy" earn a quick response from government?
rgds,
Alex
Mike Theuri <mike.theuri@gmail.com> wrote: As an after thought, this may mean calls dialed through this number which by itself is a very expensive option and which may reflect the effects of voip and lowered costs of international calls:
Kenya 0-800-2201-15 (608)
On 2/18/07, Mike Theuri <mike.theuri@gmail.com> wrote: Does anyone know why the below might be the case ? AT&T printed this in small print on bills sent to customer in January. Considering that AT&T is the largest telco in the US this is a serious issue :
International Call Origination: Effective March 1, 2007, our International Call Origination service will change. Current access numbers for calls originating internationally will change. Please visit att.com/dialing-guide to print the new dialing-guide for your reference; or call the number on your bill to order a new dialing guide. Calls from Kenya to US will no longer be supported. International to international calling from St. Martin will no longer be supported. Also, International service will be expanded to over 60 additional countries. To find out rates and countries where we provide service, please visit att.com/intl-rates.
_______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet
Please unsubscribe or change your options at
http://kictanet.or.ke/mailman/options/kictanet/alex.gakuru%40yahoo.com
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Thought it was a technical hitch though they are not yet back for those who need free online sms. Ritah --- John Walubengo <jwalu@yahoo.com> wrote:
well, am not a subscriber to them - i got jittery when their registration form had too many of what I thought were personal questions without equivalent demonstration of how they would secure my data...
Nway, I just checked their website and it is up and running...so what do you mean when you say they are no longer working?
walu.
--- Alex Gakuru <alex.gakuru@yahoo.com> wrote:
Wouldn't you be curious to find out a very popular free internet-based www.sasanet.co.ke is now no longer working? I wonder why?
/Alex
Mike Theuri <mike.theuri@gmail.com> wrote: Alex,
Thank you for sharing the blog on the anti-consumer setting in the country. The blog has very useful information that is not being shared with Kenyan consumers and it is key that consumer rights are upheld. Your blog out to be brought to more attention of key stakeholders in ICT and to consumers alike.
Yes, the Ministry and CCK are best placed to authoritatively comment on such an issue. However I believe that what AT&T is discontinuing is the ability to use a "call back" number from Kenya to the US. It is very likely that the call back numbers which are 0800 numbers are no longer profitable for AT&T especially given that they cost as high as $3/min. Technically they are supposed to be cheaper to use than if one was to "call back" the US direct from any other country be it Kenya or the UK. However with AT&T's rate to call the US from Kenya as high as it is and with local providers beating their tariffs they may have opted to drop this service. What this might do, is it might leave AT&T US based customers unable to call the US using their AT&T calling cards for what would otherwise be exorbitant prices.
The wording of the AT&T notice on the lack of no future support for calls originating from Kenya wasn't very clear and after some digging around it appears that it referred to users of AT&T who utilize call back services while traveling overseas, it might just be due to stiff competition now that VOIP has been deregulated and tariffs have fallen (though not low enough) and that no one in their right mind would be willing to pay $3+ per minute for a call to the US when for a extremely small fraction one could make the same phone call at a lower rate.
Even then the tariffs in general are not fair enough for Kenyan consumers and it is an uphill battle to enforce changes when some of the largest tax payers happen to be communication providers. It is unthinkable that the government would do much to jeopardize a large and steady tax revenue stream to save the honorable consumer. Increasingly huge profits in a formerly depressed and now recovering economy like ours raise the question whether the consumer is getting a fair deal. It is akin to oil companies making several times over some nations GDP in profits and claiming that they are struggling themselves and offering the best prices possible. Price regulation in the industry is something that should be looked into to further to try and strike a fair balance between consumers needs and investors return on equity.
Mike
On 2/18/07, Alex Gakuru <alex.gakuru@yahoo.com> wrote: Mike:
Although this is a consumer issue, you may notice we have quite some domestic wars with the prevailing anti-consumer setting, http://ictconsumer.blogspot.com/ for example.
By engaging foreign networks, I am afraid the ICT Consumers Association of Kenya could be considered acting ultra vires thus the Ministry of Information and Communications, CCK, and perhaps also Foreign Affairs are best suited to comment.
Would a provocative question, like "why has a private US telco unilaterally cut-off communication from Kenya to the US jeopardizing both a basic human right and the national outsourcing strategy" earn a quick response from government?
rgds,
Alex
Mike Theuri <mike.theuri@gmail.com> wrote: As an after thought, this may mean calls dialed through this number which by itself is a very expensive option and which may reflect the effects of voip and lowered costs of international calls:
Kenya 0-800-2201-15 (608)
On 2/18/07, Mike Theuri <mike.theuri@gmail.com> wrote: Does anyone know why the below might be the case ? AT&T printed this in small print on bills sent to customer in January. Considering that AT&T is the largest telco in the US this is a serious issue :
International Call Origination: Effective March 1, 2007, our International Call Origination service will change. Current access numbers for calls originating internationally will change. Please visit att.com/dialing-guide to print the new dialing-guide for your reference; or call the number on your bill to order a new dialing guide. Calls from Kenya to US will no longer be supported. International to international calling from St. Martin will no longer be supported. Also, International service will be expanded to over 60 additional countries. To find out rates and countries where we provide service, please visit att.com/intl-rates.
_______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet
Please unsubscribe or change your options at
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participants (4)
-
Alex Gakuru -
John Walubengo -
Mike Theuri -
munyiva ritah