[Fwd: An educational event to transform your organisation]
*Diary Notification* * * *Event: *The African Satellite & Wireless Broadband Conference (SatWiBB Africa) & African VoIP Forum * * *Location: *Safari Park Hotel, Nairobi** *Dates: * 1-8 June 2007 (Exhibition 5-7 June) * * *Description: * Satellites still provide a communications lifeline for a large proportion of Africa’s internal and external traffic. And wireless broadband technologies are increasingly providing the continent’s intermediate and last mile links. SatWiBB Africa is the first conference to cover both ends of this increasingly integrated and converging communications paradigm. Satellite and wireless communications and VoIP are not just IT topics – they go to the heart of every organisation’s culture, processes and productivity. This convergence event brings together the latest in wireless network and mobile device applications that can help enterprises reduce costs and improve business practices. And a three-day specialised exhibition that is part of the event will showcase the latest and demonstrate the best ways to cost, plan and deploy technologies such as Wi-Fi, WiMAX, 3G, and VoIP. * Wireless Cities Masterclass, by Paul Munnery, head of Wireless Digital Cities in the UK; * Wireless Security Strategies, by Maiendra Moodley, Technical Security Advisor at the South African Reserve Bank; * An interactive workshop for corporate users, will provide a detailed introduction to VoIP, by a leading expert from Nigeria, Sunday Folayan, MD of Skannet Nigeria; * Survival strategies for Telcos, ISPs & Cyber Cafes, by Russell Southwood, CEO of Balancing Act, UK. The wide-ranging event programme will be as follows: *Friday * *1 June* *Monday * *4 June* *Tuesday * *5 June* *Wednesday * *6 June* *Thursday * *7 June* *Friday * *8 June* *Morning* Masterclass: Wireless Security Strategies African CDMA Showcase SatWiBB Conference SatWiBB Conference VoIP Forum Workshop: VoIP for Corporate Users *Afternoon* Masterclass: Wireless Cities Workshop: Survival Strategies for Telcos & ISPs EXHIBITION (9am – 6pm) Top-level executives from equipment suppliers, telecom operators and ISPs will share knowledge with delegates as they debate strategy, policies and implementation techniques.** * * *Delegate fees:* SatWiBB Conference $540 CDMA Showcase: Free by invitation Wireless Security Masterclass $350 Wireless Cities Masterclass: $240 VoIP Forum: $450 VoIP for Corporate Users Workshop: $240 Survival Strategies for Telcos & ISPs Workshop: $240 *To register as a delegate, log on to www.aitecafrica.com <http://www.aitecafrica.com/>* I hope you can attend the event and look forward to seeing you there. Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com <mailto:seanm@aitecafrica.com> UK Tel: +44-(0)1480-880774 UK Fax: +44-(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Nigeria Mobile: +234(0)802--0571766 SA Mobile: +27(0)72-610-7153 Skype: seanmoroney www.aitecafrica.com <http://www.aitecafrica.com/>
Dear All, Below article was in the New York Times. Regards and Happy Easter Ndemo. April 4, 2007 Op-Ed Columnist, New York Times The African Connection By THOMAS L. FRIEDMAN NAIROBI, Kenya Was anybody out there checking out jobs with the U.S. post office in 2005? Do you remember when you called that 800 number to get details? Sure you do. Do you remember how the voice on the other end of the line helping you had this soft British accent with a slight African lilt? Do you know why? Because you were routed to a call center in Kenya. So maybe you werent looking for a job, but you had just bought a new computer. And when you turned it on, you clicked the icon for one of Americas biggest Internet service providers to get broadband access. But you needed someone to talk you through getting it connected so you called that 800 number. The techie who helped you was also a Kenyan at that same Nairobi call center. Its called KenCall. It is located in an abandoned avocado processing plant, and it is the largest of Kenyas blooming outsourcing call centers, with almost 300 employees and annual revenues that have grown to $3.5 million since it opened three years ago. If youre surprised its here, so are most of its customers. I was actually talking to someone in America who had just given birth and she was ordering high-speed D.S.L. for her new residence three or four hours after the birth, said Nina Nyongesa, a 25-year-old KenCall supervisor and I.T. graduate of Nairobi University. She said to me, Where are you? I said, Nairobi. And she said, Are you sure? And she was really happy so she bought one for herself, one for her mother and one for her mother-in-law. So instead of making one sale I made three. KenCall is one small reason that Kenyas economy grew 6 percent last year. Yes, Kenya still has all the ills of other African states from AIDS to abject poverty. But Kenya also now has a democratically elected government that is learning to get out of the way of Kenyas entrepreneurs and to get them the bandwidth they need to compete globally. Its way too early to declare Kenya an economic African Tiger, but something is stirring here that bears watching and KenCall is emblematic of it. The company was started by the half-English, half-Kenyan Nicholas Nesbitt, his brother Eric and his brother-in-law Stephen Liggins. Nicholas Nesbitt and Liggins had made successful careers on Wall Street. But after Kenyas democratic elections in 2002, they decided to come home and see if they could do good for their country and for themselves by taking advantage of Kenyas large pool of educated, English-speaking talent to break into the outsourcing industry. There was one big problem. Kenya, like the rest of East Africa, was not connected to any global undersea fiber-optic cable that would give it the cheap high-speed bandwidth of the scale needed by call centers. The Internet here all came via satellite, which is more expensive to begin with and was made even more so by the fact that the Kenyan state phone company had a monopoly. In a rare move in Africa, the Kenyan government decided to give up that monopoly and open competition for satellite-provided bandwidth even though it meant laying off 6,000 government workers. The competition made KenCalls business possible. The Kenyan government is now working feverishly to get connected to the global fiber-optic network, via an undersea cable, which would make bandwidth here cheap and plentiful enough for all sorts of outsourcing. KenCall opened in late 2004, taking orders for U.S. late-night TV commercials. Its Kenyan operators sold Yellow Page ads, security alarms and mortgages. But it has since grown its business to include data-entry for one of the premier Wall Street credit-rating firms and handling service calls for global banks and insurance companies. For an economy dependent on coffee, safaris and flowers, this is a real change of pace. The concept of connecting to the outside world and attracting investors from the outside that has not been here before, remarked Stephen Ogunde, another KenCall supervisor. KenCalls employees can make in a month what half of Kenyas population makes in a year: around $350. They get health care and free transportation. Dont give up on Africa. KenCall is a reminder that with a little less government regulation, a little more democracy and a lot more bandwidth, African entrepreneurs can play this game too. In the old days, landlocked meant you didnt have a harbor, said Mr. Nesbitt. In the new days, it means you dont have fiber broadband to the rest of the world. This whole market here is just waiting for that. ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
Did you get the pictures of his visit here? How was your visit with him? He sounded very positive having met you... The US Ambassador and his team were extremely positive about what Tom had to say in his article about Kenya and the prospects for this industry developing into a major part of the regional economy. Now we need to capitalize on this opportunity and ensure the rest of the world knows what Kenya has to offer. The BBC did a radio interview last night with us on the World Bank fiber project and have already received half a dozen emails from California to Singapore trying to understand what the subsidy could mean for their doing business out here. Next week a large UK paper also wants to do a story. The World Bank posted its announcement of its subsidies to the region on its web site on Tuesday, in case people haven't seen it yet. All good... http://web.worldbank.org/WBSITE/EXTERNAL/NEWS/0,,contentMDK:21281294~pagePK: 34370~piPK:34424~theSitePK:4607,00.html Thanks for all of your support Nik -- Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd. Sameer Industrial Park, Mombasa Road P.O. Box 27507 00506 Nairobi, Kenya +254 (721) 458.458 (mobile) +254 (20) 66.02.101 (direct) +254 (20) 66.02.222 (fax) +1.703.937.8970/1 (USA line to Kenya) +1.253.484.0006 (USA efax) +1.914.380.9444 (USA cell) www.kencall.com World Bank Approves US$164.5 Million for Connectivity to Make Kenya, Burundi and Madagascar More Competitive Up to 25 countries* in East and Southern Africa could benefit from the broader US$424 million Regional Communications Infrastructure Program (RCIP) Press Release No:2007/309/AFR In Washington, DC: Henny Rahardja +1-202-473-4857 hrahardja@worldbank.org In Bujumbura: Marie-Claire Nzeyimana +257-2-2-2657 mnzeyimana@worldbank.org In Nairobi: Peter Warutere +254-20-322-6444 pwarutere@worldbank.org In Antananarivo: Jocelyn Rafidinarivo +261-20-225-6000 jrafidinarivo@worldbank.org WASHINGTON, D.C., April 2, 2007 The World Bank Board of Directors approved on March 29, an International Development Association (IDA) financing package of US$164.5 million for Kenya, Burundi and Madagascar as the first tranche of the US$424 million Regional Communications Infrastructure Program (RCIP) for high-speed connectivity in East and Southern Africa. The region is being held back by the prohibitive costs of international connectivity. Businesses are unable to compete in the global economy; university students suffer because they cannot access the Internet; and Government agencies cannot communicate effectively with each other and their citizens because they are not connected. East and Southern Africa is the only region in the world that is not connected to the global broadband infrastructure and accounts for less than one percent of the world¹s international bandwidth capacity. As a result of this missing link¹, the region relies on satellite connectivity, with costs amongst the highest in the world. One Kenyan call-center entrepreneur told the World Bank Board of Directors the region simply cannot compete. ³To put 25 agents on the phone, it will cost us close to US$17,000 a month. Elsewhere, it will only cost US$600-900 a month,² said Nicholas Nesbitt, CEO of KenCall. ³It is absolutely imperative that something be done right now to make bandwidth affordable. Otherwise, we¹re going to miss a huge opportunity and people are simply going to say that Africa is not ready for these kinds of jobs, is not ready for business.² The Board of Directors responded to the appeal and Governments¹ requests for assistance by unanimously endorsing RCIP, which will bring affordable high speed connectivity to as many as 25 countries* in East and Southern Africa. The US$164.5 million first tranche of funding consists of IDA credits in the amount of US$114.4 million to Kenya and US$30 million to Madagascar, and an IDA grant in the amount of US$20.1 million to Burundi. RCIP is an innovative example of the emphasis on regional integration, which accounts for more than 10% of total World Bank support to Africa. ³Improving broadband connectivity will add tremendous public value for Africa. Low cost, high quality communications is essential for economic competitiveness,² said Paul Wolfowitz, President of the World Bank Group. ³Africa is becoming more plugged in - this is very encouraging for the continent. Our partner countries are sending a strong signal to the world that they are open for business and ready to leap into the information age.² RCIP financing of terrestrial networks will be a catalyst to attract and maximize private sector investment in telecommunications infrastructure. RCIP complements regional undersea cable initiatives, such as the Eastern Africa Submarine Cable System (EASSy) developed by telecommunications operators with support from the International Finance Corporation (IFC) and other development partners. By the end of the Program, it is expected that all capitals and major cities in East and Southern Africa would be linked to competitively priced high-bandwidth connectivity. This will equip Africa to trade on a level playing field, extend education beyond the classrooms, and accelerate good governance.
From: <bitange@jambo.co.ke> Reply-To: Kenya ICT Action Network - KICTANet <kictanet@kictanet.or.ke> Date: Thu, 5 Apr 2007 20:34:02 +0300 (EAT) To: <nnesbitt@kencall.com> Subject: [kictanet] Tom Friedman
Dear All, Below article was in the New York Times.
Regards and Happy Easter Ndemo.
April 4, 2007 Op-Ed Columnist, New York Times The African Connection By THOMAS L. FRIEDMAN NAIROBI, Kenya
Was anybody out there checking out jobs with the U.S. post office in 2005? Do you remember when you called that 800 number to get details? Sure you do. Do you remember how the voice on the other end of the line helping you had this soft British accent with a slight African lilt? Do you know why? Because you were routed to a call center in Kenya.
So maybe you weren¹t looking for a job, but you had just bought a new computer. And when you turned it on, you clicked the icon for one of America¹s biggest Internet service providers to get broadband access. But you needed someone to talk you through getting it connected so you called that 800 number. The techie who helped you was also a Kenyan at that same Nairobi call center. It¹s called KenCall. It is located in an abandoned avocado processing plant, and it is the largest of Kenya¹s blooming outsourcing call centers, with almost 300 employees and annual revenues that have grown to $3.5 million since it opened three years ago. If you¹re surprised it¹s here, so are most of its customers. ³I was actually talking to someone in America who had just given birth and she was ordering high-speed D.S.L. for her new residence three or four hours after the birth,² said Nina Nyongesa, a 25-year-old KenCall supervisor and I.T. graduate of Nairobi University. ³She said to me, Where are you?¹ I said, Nairobi.¹ And she said, Are you sure?¹ And she was really happy so she bought one for herself, one for her mother and one for her mother-in-law. So instead of making one sale I made three.² KenCall is one small reason that Kenya¹s economy grew 6 percent last year. Yes, Kenya still has all the ills of other African states from AIDS to abject poverty. But Kenya also now has a democratically elected government that is learning to get out of the way of Kenya¹s entrepreneurs and to get them the bandwidth they need to compete globally. It¹s way too early to declare Kenya an economic ³African Tiger,² but something is stirring here that bears watching and KenCall is emblematic of it. The company was started by the half-English, half-Kenyan Nicholas Nesbitt, his brother Eric and his brother-in-law Stephen Liggins. Nicholas Nesbitt and Liggins had made successful careers on Wall Street. But after Kenya¹s democratic elections in 2002, they decided to come home and see if they could do good for their country and for themselves by taking advantage of Kenya¹s large pool of educated, English-speaking talent to break into the outsourcing industry.
There was one big problem. Kenya, like the rest of East Africa, was not connected to any global undersea fiber-optic cable that would give it the cheap high-speed bandwidth of the scale needed by call centers. The Internet here all came via satellite, which is more expensive to begin with and was made even more so by the fact that the Kenyan state phone company had a monopoly.
In a rare move in Africa, the Kenyan government decided to give up that monopoly and open competition for satellite-provided bandwidth even though it meant laying off 6,000 government workers. The competition made KenCall¹s business possible. The Kenyan government is now working feverishly to get connected to the global fiber-optic network, via an undersea cable, which would make bandwidth here cheap and plentiful enough for all sorts of outsourcing.
KenCall opened in late 2004, taking orders for U.S. late-night TV commercials. Its Kenyan operators sold Yellow Page ads, security alarms and mortgages. But it has since grown its business to include data-entry for one of the premier Wall Street credit-rating firms and handling service calls for global banks and insurance companies. For an economy dependent on coffee, safaris and flowers, this is a real change of pace.
³The concept of connecting to the outside world and attracting investors from the outside that has not been here before,² remarked Stephen Ogunde, another KenCall supervisor. KenCall¹s employees can make in a month what half of Kenya¹s population makes in a year: around $350. They get health care and free transportation.
Don¹t give up on Africa. KenCall is a reminder that with a little less government regulation, a little more democracy and a lot more bandwidth, African entrepreneurs can play this game too. ³In the old days, landlocked¹ meant you didn¹t have a harbor,² said Mr. Nesbitt. ³In the new days, it means you don¹t have fiber broadband to the rest of the world. This whole market here is just waiting for that.²
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Nick, Without Kencall, we could not get the attention we are getting. When we come to write our version of the flat world, your names will be in all chapters. We have started the process. We have just realized we could need as much 1 gig. The feasibility study that justifies TEAMs is looking at 500 Mb. Keep up the good work. Regards Ndemo. ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
Keep up the good work Kencall! alice bitange@jambo.co.ke wrote:
Nick, Without Kencall, we could not get the attention we are getting. When we come to write our version of the flat world, your names will be in all chapters. We have started the process. We have just realized we could need as much 1 gig. The feasibility study that justifies TEAMs is looking at 500 Mb. Keep up the good work.
Regards
Ndemo.
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Thanks, Alice. We're all in this at the right time. My hat goes off to everyone in this space making a difference and creating something out of nothing... We've come a long way and have a long way to go, together... -- Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd. Sameer Industrial Park, Mombasa Road P.O. Box 27507 00506 Nairobi, Kenya +254 (721) 458.458 (mobile) +254 (20) 66.02.101 (direct) +254 (20) 66.02.222 (fax) +1.703.937.8970/1 (USA line to Kenya) +1.253.484.0006 (USA efax) +1.914.380.9444 (USA cell) www.kencall.com
From: alice <alice@apc.org> Organization: Association for Progressive Communications (APC) Reply-To: Kenya ICT Action Network - KICTANet <kictanet@kictanet.or.ke> Date: Fri, 06 Apr 2007 17:05:12 +0300 To: <nnesbitt@kencall.com> Subject: Re: [kictanet] Tom Friedman
Keep up the good work Kencall! alice
bitange@jambo.co.ke wrote:
Nick, Without Kencall, we could not get the attention we are getting. When we come to write our version of the flat world, your names will be in all chapters. We have started the process. We have just realized we could need as much 1 gig. The feasibility study that justifies TEAMs is looking at 500 Mb. Keep up the good work.
Regards
Ndemo.
---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
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Bravo Nick and my salute to Dr. Ndemo for a tireless outsourcing evangelism, http://www.billowsbpo.co.ke be counted among your growing convertees. Local investors are simple and direct; they ask "how do I start an outsourcing outfit and how will I get the jobs?". It is easy to explain the former but it not so answering the latter. While appreciating the formation of the government board, there remains a lot of local outsourcing investment potential begging for guidance. Would it be possible for Nick to accommodate call centre nurturing program where other local investors can learn from your success helping Kenya get even flatter, hopefully the ministry could chip in under world bank tcip helping? Considering that the minister frequently challenges industry for lagging behind government on outsourcing innovativeness, why not get ahead of the government on this one? Lastly, local telcos with wanting customer care records can outsource these services emerging call centres so that their subscribers to can actually get through and get talking to a customer care staff. Combined, the two celcos have an approx subscriber:staff ratio of 5,000:1 (that is assuming every staff member was in customer care, each would have to answer 5,000 subscribers to serve). Just a thought. Alex bitange@jambo.co.ke wrote: Nick, Without Kencall, we could not get the attention we are getting. When we come to write our version of the flat world, your names will be in all chapters. We have started the process. We have just realized we could need as much 1 gig. The feasibility study that justifies TEAMs is looking at 500 Mb. Keep up the good work. Regards Ndemo. ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet Please unsubscribe or change your options at http://kictanet.or.ke/mailman/options/kictanet/alex.gakuru%40yahoo.com --------------------------------- Never miss an email again! Yahoo! Toolbar alerts you the instant new Mail arrives. Check it out.
Thanks. Friedman, of "The World is Flat" fame had rightly cast the image of Kenya in the screen of global players in the competitive knowledge age. Congrats to you all. Andrew bitange@jambo.co.ke wrote: Dear All, Below article was in the New York Times. Regards and Happy Easter Ndemo. April 4, 2007 Op-Ed Columnist, New York Times The African Connection By THOMAS L. FRIEDMAN NAIROBI, Kenya Was anybody out there checking out jobs with the U.S. post office in 2005? Do you remember when you called that 800 number to get details? Sure you do. Do you remember how the voice on the other end of the line helping you had this soft British accent with a slight African lilt? Do you know why? Because you were routed to a call center in Kenya. So maybe you werent looking for a job, but you had just bought a new computer. And when you turned it on, you clicked the icon for one of Americas biggest Internet service providers to get broadband access. But you needed someone to talk you through getting it connected so you called that 800 number. The techie who helped you was also a Kenyan at that same Nairobi call center. Its called KenCall. It is located in an abandoned avocado processing plant, and it is the largest of Kenyas blooming outsourcing call centers, with almost 300 employees and annual revenues that have grown to $3.5 million since it opened three years ago. If youre surprised its here, so are most of its customers. I was actually talking to someone in America who had just given birth and she was ordering high-speed D.S.L. for her new residence three or four hours after the birth, said Nina Nyongesa, a 25-year-old KenCall supervisor and I.T. graduate of Nairobi University. She said to me, Where are you? I said, Nairobi. And she said, Are you sure? And she was really happy so she bought one for herself, one for her mother and one for her mother-in-law. So instead of making one sale I made three. KenCall is one small reason that Kenyas economy grew 6 percent last year. Yes, Kenya still has all the ills of other African states from AIDS to abject poverty. But Kenya also now has a democratically elected government that is learning to get out of the way of Kenyas entrepreneurs and to get them the bandwidth they need to compete globally. Its way too early to declare Kenya an economic African Tiger, but something is stirring here that bears watching and KenCall is emblematic of it. The company was started by the half-English, half-Kenyan Nicholas Nesbitt, his brother Eric and his brother-in-law Stephen Liggins. Nicholas Nesbitt and Liggins had made successful careers on Wall Street. But after Kenyas democratic elections in 2002, they decided to come home and see if they could do good for their country and for themselves by taking advantage of Kenyas large pool of educated, English-speaking talent to break into the outsourcing industry. There was one big problem. Kenya, like the rest of East Africa, was not connected to any global undersea fiber-optic cable that would give it the cheap high-speed bandwidth of the scale needed by call centers. The Internet here all came via satellite, which is more expensive to begin with and was made even more so by the fact that the Kenyan state phone company had a monopoly. In a rare move in Africa, the Kenyan government decided to give up that monopoly and open competition for satellite-provided bandwidth even though it meant laying off 6,000 government workers. The competition made KenCalls business possible. The Kenyan government is now working feverishly to get connected to the global fiber-optic network, via an undersea cable, which would make bandwidth here cheap and plentiful enough for all sorts of outsourcing. KenCall opened in late 2004, taking orders for U.S. late-night TV commercials. Its Kenyan operators sold Yellow Page ads, security alarms and mortgages. But it has since grown its business to include data-entry for one of the premier Wall Street credit-rating firms and handling service calls for global banks and insurance companies. For an economy dependent on coffee, safaris and flowers, this is a real change of pace. The concept of connecting to the outside world and attracting investors from the outside that has not been here before, remarked Stephen Ogunde, another KenCall supervisor. KenCalls employees can make in a month what half of Kenyas population makes in a year: around $350. They get health care and free transportation. Dont give up on Africa. KenCall is a reminder that with a little less government regulation, a little more democracy and a lot more bandwidth, African entrepreneurs can play this game too. In the old days, landlocked meant you didnt have a harbor, said Mr. Nesbitt. In the new days, it means you dont have fiber broadband to the rest of the world. This whole market here is just waiting for that. ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list kictanet@kictanet.or.ke http://kictanet.or.ke/mailman/listinfo/kictanet Please unsubscribe or change your options at http://kictanet.or.ke/mailman/options/kictanet/andrew.limo%40yahoo.com --------------------------------- Bored stiff? Loosen up... Download and play hundreds of games for free on Yahoo! Games.
participants (5)
-
Alex Gakuru -
alice -
Andrew Limo -
bitange＠jambo.co.ke -
Nik Nesbitt