Safaricom repossessing numbers (What the heck!)
Hi folk, It's been a long time. I hope you are all well? So - mimi niko na issue. My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat" As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago). What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives? I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process? I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain. Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service! I would like to hear what the thoughts of the many much brighter people than me on this group are.... Best regards, Mblayo
On Fri, 4 Sep 2020 at 12:08, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
Hi Mblayo, Hope you are doing well in Malawi. TBH, I don't remember when or even how Safaricom introduced this change. I first heard it when I called their Customer Care. What I think you should do it look for the initial dotted lines that you signed to see if that provision was there. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", grep ^[^#] :-)
Hey Wash! So - Kenya passed number portability regulations some years back. If I can choose to port this number to Airtel or Equitel or Telkom or any other operator licensed by CA - doesn't this imply that the number is inextricably linked to me? What does the law and other regulations and MNO licenses say about this? Brian On Fri, Sep 4, 2020 at 12:06 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
On Fri, 4 Sep 2020 at 12:08, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
Hi Mblayo,
Hope you are doing well in Malawi.
TBH, I don't remember when or even how Safaricom introduced this change. I first heard it when I called their Customer Care. What I think you should do it look for the initial dotted lines that you signed to see if that provision was there.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", grep ^[^#] :-)
Brian You raise very pertinent and interesting issues that are tied to Data Privacy and Protection. You deserve a full explanation, apology, and restitution from Safaricom. It will also be interesting to get comments from the CA. Regards *Ali Hussein* Digital Transformation Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Fri, Sep 4, 2020 at 1:43 PM Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey Wash!
So - Kenya passed number portability regulations some years back. If I can choose to port this number to Airtel or Equitel or Telkom or any other operator licensed by CA - doesn't this imply that the number is inextricably linked to me?
What does the law and other regulations and MNO licenses say about this?
Brian
On Fri, Sep 4, 2020 at 12:06 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
On Fri, 4 Sep 2020 at 12:08, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
Hi Mblayo,
Hope you are doing well in Malawi.
TBH, I don't remember when or even how Safaricom introduced this change. I first heard it when I called their Customer Care. What I think you should do it look for the initial dotted lines that you signed to see if that provision was there.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", grep ^[^#] :-)
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Apologies Brian! I too am keen to hear what CA says. Unfortunately this practice has existed for quite sometime now. I have "lost" two numbers now and painstakingly delinked my personal data twice, Safaricom was hearing none of this. Now what I have resulted doing is; my niece in Uni has the enviable task of loading 5bob every month to my line so that Safaricom do not sell the line to someone else - so much for Silicon Savannah. 🚶 On the flipside, I acquired someone's line and well not very nice conversations when people you don't know call you and accuse you of all sorts of things. Good Luck, you will need it! E Njoroge Mwangi Technology| FINTECH | Big Data Cell +44 7539372742 Skype: Erick.mwangi On Fri, Sep 4, 2020 at 11:49 AM Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Brian
You raise very pertinent and interesting issues that are tied to Data Privacy and Protection. You deserve a full explanation, apology, and restitution from Safaricom.
It will also be interesting to get comments from the CA.
Regards
*Ali Hussein*
Digital Transformation
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Fri, Sep 4, 2020 at 1:43 PM Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey Wash!
So - Kenya passed number portability regulations some years back. If I can choose to port this number to Airtel or Equitel or Telkom or any other operator licensed by CA - doesn't this imply that the number is inextricably linked to me?
What does the law and other regulations and MNO licenses say about this?
Brian
On Fri, Sep 4, 2020 at 12:06 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
On Fri, 4 Sep 2020 at 12:08, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
Hi Mblayo,
Hope you are doing well in Malawi.
TBH, I don't remember when or even how Safaricom introduced this change. I first heard it when I called their Customer Care. What I think you should do it look for the initial dotted lines that you signed to see if that provision was there.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", grep ^[^#] :-)
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/erick.mwangi%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Pole Brian, Lakini hiyo fine print iko hivyo. Check below section 1 part c. https://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/Conditions... On Fri, Sep 4, 2020 at 2:39 PM Erick Mwangi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Apologies Brian!
I too am keen to hear what CA says.
Unfortunately this practice has existed for quite sometime now. I have "lost" two numbers now and painstakingly delinked my personal data twice, Safaricom was hearing none of this. Now what I have resulted doing is; my niece in Uni has the enviable task of loading 5bob every month to my line so that Safaricom do not sell the line to someone else - so much for Silicon Savannah. 🚶
On the flipside, I acquired someone's line and well not very nice conversations when people you don't know call you and accuse you of all sorts of things.
Good Luck, you will need it!
E Njoroge Mwangi Technology| FINTECH | Big Data
Cell +44 7539372742 Skype: Erick.mwangi
On Fri, Sep 4, 2020 at 11:49 AM Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Brian
You raise very pertinent and interesting issues that are tied to Data Privacy and Protection. You deserve a full explanation, apology, and restitution from Safaricom.
It will also be interesting to get comments from the CA.
Regards
*Ali Hussein*
Digital Transformation
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Fri, Sep 4, 2020 at 1:43 PM Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey Wash!
So - Kenya passed number portability regulations some years back. If I can choose to port this number to Airtel or Equitel or Telkom or any other operator licensed by CA - doesn't this imply that the number is inextricably linked to me?
What does the law and other regulations and MNO licenses say about this?
Brian
On Fri, Sep 4, 2020 at 12:06 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
On Fri, 4 Sep 2020 at 12:08, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
Hi Mblayo,
Hope you are doing well in Malawi.
TBH, I don't remember when or even how Safaricom introduced this change. I first heard it when I called their Customer Care. What I think you should do it look for the initial dotted lines that you signed to see if that provision was there.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", grep ^[^#] :-)
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/erick.mwangi%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/david%40mndambuki.me.k...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards, Muthoka Ndambuki.
Pole sana Brian. @Ali Hussein has highlighted a very important aspect of this conversation - The Data Protection Act, 2019 which highlights all these wrong doings of SAFARICOM. @Muthoka Ndambuki, not withstanding Safaricom's fine print in their terms and conditions; Safaricom act as a DATA CONTROLLER / PROCESSOR thus bound by the letter of the law and cannot hide behind their fine print! The ACT states in PART 4 (just picked what I found to be parts that SAFCOM is ignoring): - PART IV—PRINCIPLES AND OBLIGATIONS OF PERSONAL DATA PROTECTION 25. Every data controller or data processor shall ensure that personal data is — (a) processed in accordance with the right to privacy of the data subject; (b) processed lawfully, fairly and in a transparent manner in relation to any data subject; 26. A data subject has a right — (a) to be informed of the use to which their personal data is to be put; (b) to access their personal data in custody of data controller or data processor; (c) to object to the processing of all or part of their personal data; (d) to correction of false or misleading data; and (e) to deletion of false or misleading data about them. Attached please find the ACT. There has been an analysis of this ACT also done by PRIVACY INTERNATIONAL titled *Analysis of Kenya’s Data Protection Act, 2019* <https://privacyinternational.org/advocacy/3348/analysis-kenyas-data-protection-act-2019> which needs to be revisited and further analysed and the necessary organs of the government sat down to relook at this.Safaricom in this particular case IS ACTING with IMPUNITY and it needs to be stopped! Brian and all others affected, I believe you have a case against SAFARICOM. GG, can we get MPs onto this as we did the Senators and present this? This needs to be sorted TOO MANY people are following victims to safaricom. THK On Fri, Sep 4, 2020, 4:55 PM Muthoka Ndambuki via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Pole Brian,
Lakini hiyo fine print iko hivyo. Check below section 1 part c.
https://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/Conditions...
On Fri, Sep 4, 2020 at 2:39 PM Erick Mwangi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Apologies Brian!
I too am keen to hear what CA says.
Unfortunately this practice has existed for quite sometime now. I have "lost" two numbers now and painstakingly delinked my personal data twice, Safaricom was hearing none of this. Now what I have resulted doing is; my niece in Uni has the enviable task of loading 5bob every month to my line so that Safaricom do not sell the line to someone else - so much for Silicon Savannah. 🚶
On the flipside, I acquired someone's line and well not very nice conversations when people you don't know call you and accuse you of all sorts of things.
Good Luck, you will need it!
E Njoroge Mwangi Technology| FINTECH | Big Data
Cell +44 7539372742 Skype: Erick.mwangi
On Fri, Sep 4, 2020 at 11:49 AM Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Brian
You raise very pertinent and interesting issues that are tied to Data Privacy and Protection. You deserve a full explanation, apology, and restitution from Safaricom.
It will also be interesting to get comments from the CA.
Regards
*Ali Hussein*
Digital Transformation
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Fri, Sep 4, 2020 at 1:43 PM Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey Wash!
So - Kenya passed number portability regulations some years back. If I can choose to port this number to Airtel or Equitel or Telkom or any other operator licensed by CA - doesn't this imply that the number is inextricably linked to me?
What does the law and other regulations and MNO licenses say about this?
Brian
On Fri, Sep 4, 2020 at 12:06 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
On Fri, 4 Sep 2020 at 12:08, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
Hi Mblayo,
Hope you are doing well in Malawi.
TBH, I don't remember when or even how Safaricom introduced this change. I first heard it when I called their Customer Care. What I think you should do it look for the initial dotted lines that you signed to see if that provision was there.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", grep ^[^#] :-)
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
[image: image.gif] _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/erick.mwangi%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/david%40mndambuki.me.k...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards, Muthoka Ndambuki.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
[image: Mailtrack] <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> Sender notified by Mailtrack <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 09/04/20, 06:03:11 PM
Hi Brian and Listers: That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go! So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month! I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION! Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER! My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI! My two cents take on the matter! Baraka, Maria On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
-- ****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> * This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
Totally agree with you Maria! On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka, Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Pole sana Brian, On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered. Wainaina On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka, Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Listers, I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka, Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number. I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement. Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services. I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding. Regards. On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka, Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Listers, Would it not better to engage the regulator/Ministry concerned so that there will be a clear regulatory /policy intervention that would be binding to all mobile operators. John Kariuki. Sent from Yahoo Mail on Android On Mon, Sep 7, 2020 at 11:12, simiyu mse via kictanet<kictanet@lists.kictanet.or.ke> wrote: _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kariuki_jn%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover. As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask? Eric Mugendi about.me/mugendi [image: Eric Mugendi on about.me] <http://about.me/mugendi> On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka, Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
This is clearly a (big) problem. I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition. Mblayo On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover. As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
Eric Mugendi about.me/mugendi [image: Eric Mugendi on about.me] <http://about.me/mugendi>
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka, Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
> Hi folk, > > It's been a long time. I hope you are all well? > > So - mimi niko na issue. > > My Safaricom number 0715964281 has apparently been repossessed and > sold to someone else. The other day I opened up my Safaricom app to send > some m-pesa to my daughter as she transits through Nairobi from Malaysia > and shock on me! It displayed the name as "Beatrice Chelangat" > > As many of you know - I have been "diaspora" for a good number of > years (close to 9) and am currently based in Malawi. I went to the Kenyans > in Malawi Whatsapp group and mentioned the issue and was told that my line > is gone because I failed to top up in over 6 months. (This is very true, I > think the last time I used the line was more than 8 months ago). > > What I find surprising is that this has never been a problem in the > preceding 9+ years that I have been diaspora. My line has many times gone > more than 6,7,8 months without a topup - but always "wakes up" when I load > airtime. And m-pesa has always worked. What gives? > > I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts > and many other digital assets / identity related items are linked to this > number which I have had for the past 15+ years. My digital identity (and > that of many others in similar predicament) is at risk. How did CA allow > this kind of reappropriation to happen without an extensive process? > > I would expect that at a minimum - after the expiry of a period of > non-use, and several alerts sent to the number Safaricom (or any other > mobile operator) should publish a gazette notice listing numbers (and > associated registered persons) they want to deactivate/repossess and allow > a period (3 months?) for the owners to claim their number. At the end of > this period then admittedly no one should complain. > > Otherwise as far as I am concerned I have just been the victim of a > sim-cloning scam perpetrated by the same company that provides me with the > telecoms service! > > I would like to hear what the thoughts of the many much brighter > people than me on this group are.... > > Best regards, > > Mblayo > > >
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hey Folks, This manifests the success of MNOs as an industry in my view - a negative manifestation :). To the extent that phone numbers have become a long term statement of identity with eCitizen, m-post, mobile money, and their use with multiple-factor authentication in Gmail, FB, Twitter etc, then the regulations about active sim cards and their reassignment should be much better thought out. They should also consider sim card based IoT deployments. For instance, if I load my car tracker sim card with 1,000 bob - enough credit to last a year, it should not be deactivated because I did not send 5bob airtime in between the year. If I may add, the problem also points to a subsisting gap with the stalled implementation of the Huduma number project whereby a primary identifier could be used to derive other identifiers. Kind regards On Mon, Sep 7, 2020 at 2:14 PM Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover. As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
Eric Mugendi about.me/mugendi [image: Eric Mugendi on about.me] <http://about.me/mugendi>
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
> Hi Brian and Listers: > > That’s odd but understandable. Have had my Safcom for the 20 years I > have been Washington DC Diaspora and yes there are times I have been gone > for several months fortunately not YEARS at a go! > > So the secret is just loading enough airtime and doing one small > transaction like buying airtime once a month! > > I did however have a shocking one with my Telkom Kenya line I have > used for 18 months 0770722018 just rudely assigned to someone else yet I > was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE > OPTION! > > Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a > VERY SELECTIVE MANNER! > > My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That > one fight it out hata kama ni KORTINI! > > My two cents take on the matter! > > Baraka, > Maria > > On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < > kictanet@lists.kictanet.or.ke> wrote: > >> Hi folk, >> >> It's been a long time. I hope you are all well? >> >> So - mimi niko na issue. >> >> My Safaricom number 0715964281 has apparently been repossessed and >> sold to someone else. The other day I opened up my Safaricom app to send >> some m-pesa to my daughter as she transits through Nairobi from Malaysia >> and shock on me! It displayed the name as "Beatrice Chelangat" >> >> As many of you know - I have been "diaspora" for a good number of >> years (close to 9) and am currently based in Malawi. I went to the Kenyans >> in Malawi Whatsapp group and mentioned the issue and was told that my line >> is gone because I failed to top up in over 6 months. (This is very true, I >> think the last time I used the line was more than 8 months ago). >> >> What I find surprising is that this has never been a problem in the >> preceding 9+ years that I have been diaspora. My line has many times gone >> more than 6,7,8 months without a topup - but always "wakes up" when I load >> airtime. And m-pesa has always worked. What gives? >> >> I am distressed because my m-pesa, my e-Citizen, NTSA, bank >> accounts and many other digital assets / identity related items are linked >> to this number which I have had for the past 15+ years. My digital identity >> (and that of many others in similar predicament) is at risk. How did CA >> allow this kind of reappropriation to happen without an extensive process? >> >> I would expect that at a minimum - after the expiry of a period of >> non-use, and several alerts sent to the number Safaricom (or any other >> mobile operator) should publish a gazette notice listing numbers (and >> associated registered persons) they want to deactivate/repossess and allow >> a period (3 months?) for the owners to claim their number. At the end of >> this period then admittedly no one should complain. >> >> Otherwise as far as I am concerned I have just been the victim of a >> sim-cloning scam perpetrated by the same company that provides me with the >> telecoms service! >> >> I would like to hear what the thoughts of the many much brighter >> people than me on this group are.... >> >> Best regards, >> >> Mblayo >> >> >> > > -- > > > ****************************Dr. Mary Ngunyi* > *Afrika ICT Strategies Inc.* > *Technology Consultant* > *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* > *mariangunyi@gmail.com <mariangunyi@gmail.com> * > > This message contains privileged information protected under > INTERNATIONAL privacy and security laws. If you receive this message by > error do not circulate it, it is an infringement on Afrika ICT Strategies > Inc., and the writer's personal privacy and data protection rights. > Destroy and do not CIRCULATE. If this message reaches you by error, please > destroy and do not FORWARD > > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jkieti%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- John Kieti Phone: +254-735-764242 // +254-722-764242 Twitter: @johnKieti <https://twitter.com/johnkieti> // Skype: jkieti Blog: gmeltdown.com <http://www.gmeltdown.com> // LinkedIn: https://ke.linkedin.com/in/*kieti* <https://ke.linkedin.com/in/kieti> The ordinary just won't do
Hi Brian, We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum. For some context, Safaricom's adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority's reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account. This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage. To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity. In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state. Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary. I am available to engage further with you on this if needed. Thanks Steve Chief Corporate Affairs Officer Safaricom PLC From: kictanet <kictanet-bounces+schege=safaricom.co.ke@lists.kictanet.or.ke> On Behalf Of Brian Munyao Longwe via kictanet Sent: Monday, September 7, 2020 2:13 PM To: Stephen Chege <SChege@Safaricom.co.ke> Cc: Brian Munyao Longwe <blongwe@gmail.com> Subject: Re: [kictanet] Safaricom repossessing numbers (What the heck!) This is clearly a (big) problem. I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition. Mblayo On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover. As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask? Eric Mugendi about.me/mugendi On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number. I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement. Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services. I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding. Regards. On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Listers, I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Pole sana Brian, On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered. Wainaina On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Totally agree with you Maria! On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Hi Brian and Listers: That's odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go! So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month! I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION! Our Telcos can be RIDICULOUS in "FOLLOWING" set out regulations in a VERY SELECTIVE MANNER! My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI! My two cents take on the matter! Baraka, Maria On Friday, September 4, 2020, Brian Munyao Longwe via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Hi folk, It's been a long time. I hope you are all well? So - mimi niko na issue. My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat" As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago). What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives? I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process? I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain. Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service! I would like to hear what the thoughts of the many much brighter people than me on this group are.... Best regards, Mblayo -- *************************** Dr. Mary Ngunyi Afrika ICT Strategies Inc. Technology Consultant US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420 mariangunyi@gmail.com<mailto:mariangunyi@gmail.com> This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. C2 - Safaricom Internal
Steve Thank you for the comprehensive response. Questions:- 1. For numbers that are solely used for data. Would these numbers also expire if you don't top-up for voice? Or does the data top-up meet the regulatory requirement? 2. How about numbers that are solely used for Mpesa? Regards *Ali Hussein* Digital Transformation Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Mon, Sep 7, 2020 at 4:21 PM Stephen Chege via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Thank you for this question Ali. I similaly lost a number I have been using as my data line. To make matters worse, I have tried and failed to speak to a Safaricom Customer Care Rep via dialing 100. The 100 service seems to be fully automated yet such a conversation cannot be had with a machine or AI. Warm regards, Edwin Kiama Thoughts become things... choose the good ones! *-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic * *Communications,** Movement Building Coach, Human Rights Defender, * *#DevolutionIsRevolution Champion.* *The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya "Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead* On Mon, Sep 7, 2020 at 5:30 PM Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Steve
Thank you for the comprehensive response. Questions:-
1. For numbers that are solely used for data. Would these numbers also expire if you don't top-up for voice? Or does the data top-up meet the regulatory requirement?
2. How about numbers that are solely used for Mpesa?
Regards
*Ali Hussein*
Digital Transformation
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Mon, Sep 7, 2020 at 4:21 PM Stephen Chege via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Another question for CA and Safaricom is what are the regulatory and policy lessons from the challenges highlighted here and potential solutions? On Mon, Sep 7, 2020, 5:56 PM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Thank you for this question Ali.
I similaly lost a number I have been using as my data line. To make matters worse, I have tried and failed to speak to a Safaricom Customer Care Rep via dialing 100. The 100 service seems to be fully automated yet such a conversation cannot be had with a machine or AI.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic * *Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion.*
*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Mon, Sep 7, 2020 at 5:30 PM Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Steve
Thank you for the comprehensive response. Questions:-
1. For numbers that are solely used for data. Would these numbers also expire if you don't top-up for voice? Or does the data top-up meet the regulatory requirement?
2. How about numbers that are solely used for Mpesa?
Regards
*Ali Hussein*
Digital Transformation
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Mon, Sep 7, 2020 at 4:21 PM Stephen Chege via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafr...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi Steve, Thanks for your detailed response. I however have several queries based on your response:- 1. Your statement "the Communications Authority’s reporting requirements indicate that a number *needs to undertakes a chargeable transaction* within 90 day period for it to be considered active." *My question on this is that MPESA IS a chargeable service thus when one transacts on MPESA it suffices as a CHARGEABLE TRANSACTION, why would then such a line be termed inactive due to not having topped up airtime despite having several MPESA transactions?* 2. Your statement "numbering resources are limited" *As per data shared by CA that was reported by THE STAR - **https://www.the-star.co.ke/business/kenya/2020-07-02-safaricoms-market-share... <https://www.the-star.co.ke/business/kenya/2020-07-02-safaricoms-market-share-slightly-drops-in-latest-ca-report/>; SAFARICOM as of March 2020 reported **35,607,302 subscribers. I computed the numbers allocated to Safaricom across all the prefixes it has and they total 57,000,000.* *070X* *10,000,000* *071X* *10,000,000* *072X* *10,000,000* *074X* *10,000,000* *0757, * *1,000,000* *0758, * *1,000,000* *0759, * *1,000,000* *0768, * *1,000,000* *0769,* *1,000,000* *079X* *10,000,000* *0110,* *1,000,000* *0111,* *1,000,000* *Total* *57,000,000* *Based on the above numbers, SAFARICOM should have 21m unused numbers thus the issue of repossession should realistically be effected if the supply were close to depletion. Unless there is more data that was not shared?* 3. Your statement "we clearly state in our Conditions of Use of our Services that customers" *The Data Protection Act, 2019 states31. (1) Where a processing operation is likely to result in high risk to the rights and freedoms of a data subject, by virtue of its nature, scope, context and purposes, a data controller or data processor shall, prior to the processing, carry out a data protection impact assessment.All persons and agreements between them are bound by the laws of the country, where any agreement contravenes the edicts of the laws of the land then those conditions shall be rendered null and void.The action of line repossession clearly infringes on the rights of the data subject as he / she is disconnected from data that is rightfully theirs and the same are transferred to another person without their permission being sort nor granted.My final word is that Safaricom needs to realise we are in a data driven world, disconnecting one from their data could have very dire consequences; to name just one... Identity theft - we all know how much damage this could create. I think it is unfair to hide behind terms and conditions that we all know many don't read in the first place and MOST IMPORTANT stand null if they contravene the law.A concerned citizenTHK* On Mon, Sep 7, 2020 at 4:23 PM Stephen Chege via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
[image: Mailtrack] <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> Sender notified by Mailtrack <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 09/07/20, 04:45:58 PM *×*REMOVE
This is all well n good. The blanket of transactions then needs to include mpesa tx. On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone. Warm regards, Edwin Kiama Thoughts become things... choose the good ones! *-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic * *Communications,** Movement Building Coach, Human Rights Defender, * *#DevolutionIsRevolution Champion.* *The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya "Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead* On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password. This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png] On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic * *Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion.*
*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Ndugu Brian & Listers! That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP! That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP! Pole Tena, Dr. Maria Ngunyi On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password.
This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png]
On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic **Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion.*
*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege=safar icom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/wainaina.mungai%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/otieno.barrack%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- ****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> * This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
Dear all, Safaricom and all telcos should ensure that consumers do not lose their details, without informing them. It's unfortunate that when one is outside the country loses a number, which is connected to almost every online service. Let's hear, from any telcos or the regulator's representative onlist. On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ndugu Brian & Listers!
That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP!
That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP!
Pole Tena, Dr. Maria Ngunyi
On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password.
This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png]
On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic **Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion.*
*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Listers, I cannot articulate this important discourse better than what colleagues have already shared, Indeed these are only a tip of the iceberg as far as this mess goes. it is totally unfortunate. I would be interested to know, what is safaricom's policy on right to be forgotten for the subscriber who loses their number(s)? Best Keith On Thu, Sep 10, 2020 at 8:54 AM Solomon Mbũrũ Kamau via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dear all,
Safaricom and all telcos should ensure that consumers do not lose their details, without informing them. It's unfortunate that when one is outside the country loses a number, which is connected to almost every online service.
Let's hear, from any telcos or the regulator's representative onlist.
On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ndugu Brian & Listers!
That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP!
That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP!
Pole Tena, Dr. Maria Ngunyi
On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password.
This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png]
On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic **Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion.*
*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
> Hi Brian, > > > > We are very sorry for your experience, and thank you for taking time > to discuss the matter with us and also raise it in this forum. > > > > For some context, Safaricom’s adheres to global best practice as set > out by the ITU who state that a mobile number assigned to you should be > topped up at least once every 90 days in order to be considered an active > customer. Further, the Communications Authority’s reporting requirements > indicate that a number needs to undertakes a chargeable transaction within > 90 day period for it to be considered active. This includes, the making of > any chargeable outbound calls, sending chargeable SMSes, accessing mobile > data services or re-charging of your account. > > > > This is because numbering resources are limited, hence necessitating > their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have > now exhausted the 07XXXXXXXX series, requiring the addition of the > 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other > MNOs need to demonstrate to the CA that existing numbers allocated to them > are active and in use prior to being allocated a new mobile prefix. As a > result of this, unfortunately MNOs are unable to accommodate indefinite > assignment of numbers to customers, particularly where there is no usage. > > > > To communicate the above to our customers, we clearly state in our > Conditions of Use of our Services that customers are required to have a > chargeable transaction within 120 days (an extra 30 days over and above the > standard 90 days) in order to keep their numbers active. In the absence of > the same, the Conditions further state that we reserve the right to > deactivate and recycle the number assigned to a customer due to inactivity. > > > > In your particular case, we note that you had not topped up the > number since November 22nd 2019. We further note that there was no > chargeable transaction for a period of at least 120 days. We sent you > several notifications via SMS (at least three according to our customer > care team) before the number was recycled to request that you recharge so > that it did not expire. These notifications are standard practice > for all customers whose numbers are in a similar state. > > > > Regarding the identity issue, we encourage all customers to ensure > their relevant number remains active for as long as they may need it. It is > also worth mentioning that several of the sites you have mentioned also > have alternate means to enable users to either change their number to a new > one, or to switch their authentication method as necessary. > > > > I am available to engage further with you on this if needed. > > > > Thanks > > > > Steve > > *Chief Corporate Affairs Officer* > > *Safaricom PLC* > > > > > > *From:* kictanet <kictanet-bounces+schege= > safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao > Longwe via kictanet > *Sent:* Monday, September 7, 2020 2:13 PM > *To:* Stephen Chege <SChege@Safaricom.co.ke> > *Cc:* Brian Munyao Longwe <blongwe@gmail.com> > *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the > heck!) > > > > This is clearly a (big) problem. > > > > I sincerely hope that folk at MOICT and CA are following this > discussion. This is squarely a policy/regulatory issue. SAfaricom is not > going to "help" anyone of their own volition. > > > > Mblayo > > > > On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < > kictanet@lists.kictanet.or.ke> wrote: > > Interesting subject. I bought a line recently, and I now get > reminder texts from Dlight that are meant for someone named Jane Kosgei > reminding her to make daily payments. The line was also used to take a loan > on Branch, who are also sending reminders that this needs to be paid. It > was used to set up a Facebook account, and Lord knows which other accounts > I am yet to discover. > > As far as I'm concerned, I bought a new line, and it's not my job to > reach out to these people and ask them to remove my number. I've tried with > Dlight, but they still send texts every day. The service provider should > alert you when you buy a new line showing which services it is subscribed > to, or is this too much to ask? > > > > *Eric Mugendi* > > about.me/mugendi > > [image: Image removed by sender. Eric Mugendi on about.me] > > > > > > > > On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < > kictanet@lists.kictanet.or.ke> wrote: > > I remember losing a number that way before mpesa became a thing. The > inconvenience was simple, notifying people of your change in number, losing > a few deals and life resumed. Not so much anymore with mpesa, ecitizen, > KRA, and many other 2FA services being linked to this number. > > > > I believe with Mpesa effectively acting as a bank account for people > now, the current quiet 6 month countdown is not very ergonomic. With people > using other providers as primary and keeping the safaricom line as > secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification > methods on this pending loss of line. I mean we get birthday texts, it is > not any more difficult to implement. > > > > Either by sending emails a month to expiry, texts to your primary > line (the saf one in this case) and/or a secondary line. Even option for > next of kin. This gives one an option to salvage the issue before it turns > quite tumultuous. With our numbers being our identity in very many services. > > > > I remember Big Green was handing over KSh. 500m of unclaimed assets > to UFAA a short while ago, so there is alot done right, this just needs > mild sanding. > > > > Regards. > > > > On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < > kictanet@lists.kictanet.or.ke> wrote: > > Listers, > > > > I think it might be good to give a right to reply to Safaricom on > this issue, not sure if Steve is still on the list or if this issue has > been brought to his attention. I personally would like to be educated on > the current state of affairs.Many folks are buying simcards for frivolous > reasons and throwing them away, i guess it is a tough balance for the > Telcos and > > > > On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < > kictanet@lists.kictanet.or.ke> wrote: > > Pole sana Brian, > > > > On this one, many people can relate. I look forward to a solution > that will ensure we get to keep our lines and have to give express > authority to have the same transfered. > > > > Wainaina > > > > On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < > kictanet@lists.kictanet.or.ke> wrote: > > Totally agree with you Maria! > > > > On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < > kictanet@lists.kictanet.or.ke> wrote: > > Hi Brian and Listers: > > > > That’s odd but understandable. Have had my Safcom for the 20 years I > have been Washington DC Diaspora and yes there are times I have been gone > for several months fortunately not YEARS at a go! > > > > So the secret is just loading enough airtime and doing one small > transaction like buying airtime once a month! > > > > I did however have a shocking one with my Telkom Kenya line I have > used for 18 months 0770722018 just rudely assigned to someone else yet I > was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE > OPTION! > > > > Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a > VERY SELECTIVE MANNER! > > > > My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That > one fight it out hata kama ni KORTINI! > > > > My two cents take on the matter! > > > > Baraka, > > Maria > > On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < > kictanet@lists.kictanet.or.ke> wrote: > > Hi folk, > > > > It's been a long time. I hope you are all well? > > > > So - mimi niko na issue. > > > > My Safaricom number 0715964281 has apparently been repossessed and > sold to someone else. The other day I opened up my Safaricom app to send > some m-pesa to my daughter as she transits through Nairobi from Malaysia > and shock on me! It displayed the name as "Beatrice Chelangat" > > > > As many of you know - I have been "diaspora" for a good number of > years (close to 9) and am currently based in Malawi. I went to the Kenyans > in Malawi Whatsapp group and mentioned the issue and was told that my line > is gone because I failed to top up in over 6 months. (This is very true, I > think the last time I used the line was more than 8 months ago). > > > > What I find surprising is that this has never been a problem in the > preceding 9+ years that I have been diaspora. My line has many times gone > more than 6,7,8 months without a topup - but always "wakes up" when I load > airtime. And m-pesa has always worked. What gives? > > > > I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts > and many other digital assets / identity related items are linked to this > number which I have had for the past 15+ years. My digital identity (and > that of many others in similar predicament) is at risk. How did CA allow > this kind of reappropriation to happen without an extensive process? > > > > I would expect that at a minimum - after the expiry of a period of > non-use, and several alerts sent to the number Safaricom (or any other > mobile operator) should publish a gazette notice listing numbers (and > associated registered persons) they want to deactivate/repossess and allow > a period (3 months?) for the owners to claim their number. At the end of > this period then admittedly no one should complain. > > > > Otherwise as far as I am concerned I have just been the victim of a > sim-cloning scam perpetrated by the same company that provides me with the > telecoms service! > > > > I would like to hear what the thoughts of the many much brighter > people than me on this group are.... > > > > Best regards, > > > > Mblayo > > > > > > > > -- > > > **************************** Dr. Mary Ngunyi* > > *Afrika ICT Strategies Inc.* > > *Technology Consultant* > > *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* > > *mariangunyi@gmail.com <mariangunyi@gmail.com> * > > > > This message contains privileged information protected under > INTERNATIONAL privacy and security laws. If you receive this message by > error do not circulate it, it is an infringement on Afrika ICT Strategies > Inc., and the writer's personal privacy and data protection rights. > Destroy and do not CIRCULATE. If this message reaches you by error, please > destroy and do not FORWARD > > > > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai... > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > > > > C2 - Safaricom Internal > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kephand%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Keith Andere Internet Governance | Policy | Cyber Peace & Security | Sustainable Development W: wa.me/+254722565212 <http://wa.me/254722565212> E: keith@auyc.org / keith.andere@unmgcy.org Twitter: @AndereKE Skype: Keithess LinkedIn <http://www.linkedin.com> [image: linkedin icon] <https://www.linkedin.com/ke/andereke> [image: twitter icon] <https://twitter.com/AndereKE> *Please consider the data privacy and confidentiality of this e-mail or it's contents.*
Accidental Airbnb account takeover linked to recycled phone numbers The article shows the extent of recycled phone numbers problem. It gives tips to app owners and developers on dealing with the problem. But ultimately, telecos have to recognise that the phone number is used as a digital identity for authentication. They have to find better ways of getting consumers to delink their number from linked services before retiring /recycling a number. Link to article: https://www.scmagazine.com/home/security-news/vulnerabilities/accidental-air... On Thursday, 10 September 2020, Keith Andere via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I cannot articulate this important discourse better than what colleagues have already shared, Indeed these are only a tip of the iceberg as far as this mess goes. it is totally unfortunate. I would be interested to know, what is safaricom's policy on right to be forgotten for the subscriber who loses their number(s)?
Best Keith
On Thu, Sep 10, 2020 at 8:54 AM Solomon Mbũrũ Kamau via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dear all,
Safaricom and all telcos should ensure that consumers do not lose their details, without informing them. It's unfortunate that when one is outside the country loses a number, which is connected to almost every online service.
Let's hear, from any telcos or the regulator's representative onlist.
On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ndugu Brian & Listers!
That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP!
That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP!
Pole Tena, Dr. Maria Ngunyi
On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password.
This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png]
On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic **Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion.*
*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
> This is all well n good. The blanket of transactions then needs to > include mpesa tx. > > On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < > kictanet@lists.kictanet.or.ke> wrote: > >> Hi Brian, >> >> >> >> We are very sorry for your experience, and thank you for taking >> time to discuss the matter with us and also raise it in this forum. >> >> >> >> For some context, Safaricom’s adheres to global best practice as >> set out by the ITU who state that a mobile number assigned to you should be >> topped up at least once every 90 days in order to be considered an active >> customer. Further, the Communications Authority’s reporting requirements >> indicate that a number needs to undertakes a chargeable transaction within >> 90 day period for it to be considered active. This includes, the making of >> any chargeable outbound calls, sending chargeable SMSes, accessing mobile >> data services or re-charging of your account. >> >> >> >> This is because numbering resources are limited, hence >> necessitating their efficient use by Mobile Network Operators (MNOs). >> Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the >> addition of the 01XXXXXXXX for mobile subscribers. Related to this, >> Safaricom and other MNOs need to demonstrate to the CA that existing >> numbers allocated to them are active and in use prior to being allocated a >> new mobile prefix. As a result of this, unfortunately MNOs are unable to >> accommodate indefinite assignment of numbers to customers, particularly >> where there is no usage. >> >> >> >> To communicate the above to our customers, we clearly state in our >> Conditions of Use of our Services that customers are required to have a >> chargeable transaction within 120 days (an extra 30 days over and above the >> standard 90 days) in order to keep their numbers active. In the absence of >> the same, the Conditions further state that we reserve the right to >> deactivate and recycle the number assigned to a customer due to inactivity. >> >> >> >> In your particular case, we note that you had not topped up the >> number since November 22nd 2019. We further note that there was no >> chargeable transaction for a period of at least 120 days. We sent you >> several notifications via SMS (at least three according to our customer >> care team) before the number was recycled to request that you recharge so >> that it did not expire. These notifications are standard practice >> for all customers whose numbers are in a similar state. >> >> >> >> Regarding the identity issue, we encourage all customers to ensure >> their relevant number remains active for as long as they may need it. It is >> also worth mentioning that several of the sites you have mentioned also >> have alternate means to enable users to either change their number to a new >> one, or to switch their authentication method as necessary. >> >> >> >> I am available to engage further with you on this if needed. >> >> >> >> Thanks >> >> >> >> Steve >> >> *Chief Corporate Affairs Officer* >> >> *Safaricom PLC* >> >> >> >> >> >> *From:* kictanet <kictanet-bounces+schege=safar >> icom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao >> Longwe via kictanet >> *Sent:* Monday, September 7, 2020 2:13 PM >> *To:* Stephen Chege <SChege@Safaricom.co.ke> >> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> >> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the >> heck!) >> >> >> >> This is clearly a (big) problem. >> >> >> >> I sincerely hope that folk at MOICT and CA are following this >> discussion. This is squarely a policy/regulatory issue. SAfaricom is not >> going to "help" anyone of their own volition. >> >> >> >> Mblayo >> >> >> >> On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < >> kictanet@lists.kictanet.or.ke> wrote: >> >> Interesting subject. I bought a line recently, and I now get >> reminder texts from Dlight that are meant for someone named Jane Kosgei >> reminding her to make daily payments. The line was also used to take a loan >> on Branch, who are also sending reminders that this needs to be paid. It >> was used to set up a Facebook account, and Lord knows which other accounts >> I am yet to discover. >> >> As far as I'm concerned, I bought a new line, and it's not my job >> to reach out to these people and ask them to remove my number. I've tried >> with Dlight, but they still send texts every day. The service provider >> should alert you when you buy a new line showing which services it is >> subscribed to, or is this too much to ask? >> >> >> >> *Eric Mugendi* >> >> about.me/mugendi >> >> [image: Image removed by sender. Eric Mugendi on about.me] >> >> >> >> >> >> >> >> On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < >> kictanet@lists.kictanet.or.ke> wrote: >> >> I remember losing a number that way before mpesa became a thing. >> The inconvenience was simple, notifying people of your change in number, >> losing a few deals and life resumed. Not so much anymore with mpesa, >> ecitizen, KRA, and many other 2FA services being linked to this number. >> >> >> >> I believe with Mpesa effectively acting as a bank account for >> people now, the current quiet 6 month countdown is not very ergonomic. With >> people using other providers as primary and keeping the safaricom line as >> secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification >> methods on this pending loss of line. I mean we get birthday texts, it is >> not any more difficult to implement. >> >> >> >> Either by sending emails a month to expiry, texts to your primary >> line (the saf one in this case) and/or a secondary line. Even option for >> next of kin. This gives one an option to salvage the issue before it turns >> quite tumultuous. With our numbers being our identity in very many services. >> >> >> >> I remember Big Green was handing over KSh. 500m of unclaimed assets >> to UFAA a short while ago, so there is alot done right, this just needs >> mild sanding. >> >> >> >> Regards. >> >> >> >> On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < >> kictanet@lists.kictanet.or.ke> wrote: >> >> Listers, >> >> >> >> I think it might be good to give a right to reply to Safaricom on >> this issue, not sure if Steve is still on the list or if this issue has >> been brought to his attention. I personally would like to be educated on >> the current state of affairs.Many folks are buying simcards for frivolous >> reasons and throwing them away, i guess it is a tough balance for the >> Telcos and >> >> >> >> On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < >> kictanet@lists.kictanet.or.ke> wrote: >> >> Pole sana Brian, >> >> >> >> On this one, many people can relate. I look forward to a solution >> that will ensure we get to keep our lines and have to give express >> authority to have the same transfered. >> >> >> >> Wainaina >> >> >> >> On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < >> kictanet@lists.kictanet.or.ke> wrote: >> >> Totally agree with you Maria! >> >> >> >> On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < >> kictanet@lists.kictanet.or.ke> wrote: >> >> Hi Brian and Listers: >> >> >> >> That’s odd but understandable. Have had my Safcom for the 20 years >> I have been Washington DC Diaspora and yes there are times I have been gone >> for several months fortunately not YEARS at a go! >> >> >> >> So the secret is just loading enough airtime and doing one small >> transaction like buying airtime once a month! >> >> >> >> I did however have a shocking one with my Telkom Kenya line I have >> used for 18 months 0770722018 just rudely assigned to someone else yet I >> was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE >> OPTION! >> >> >> >> Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in >> a VERY SELECTIVE MANNER! >> >> >> >> My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That >> one fight it out hata kama ni KORTINI! >> >> >> >> My two cents take on the matter! >> >> >> >> Baraka, >> >> Maria >> >> On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < >> kictanet@lists.kictanet.or.ke> wrote: >> >> Hi folk, >> >> >> >> It's been a long time. I hope you are all well? >> >> >> >> So - mimi niko na issue. >> >> >> >> My Safaricom number 0715964281 has apparently been repossessed and >> sold to someone else. The other day I opened up my Safaricom app to send >> some m-pesa to my daughter as she transits through Nairobi from Malaysia >> and shock on me! It displayed the name as "Beatrice Chelangat" >> >> >> >> As many of you know - I have been "diaspora" for a good number of >> years (close to 9) and am currently based in Malawi. I went to the Kenyans >> in Malawi Whatsapp group and mentioned the issue and was told that my line >> is gone because I failed to top up in over 6 months. (This is very true, I >> think the last time I used the line was more than 8 months ago). >> >> >> >> What I find surprising is that this has never been a problem in the >> preceding 9+ years that I have been diaspora. My line has many times gone >> more than 6,7,8 months without a topup - but always "wakes up" when I load >> airtime. And m-pesa has always worked. What gives? >> >> >> >> I am distressed because my m-pesa, my e-Citizen, NTSA, bank >> accounts and many other digital assets / identity related items are linked >> to this number which I have had for the past 15+ years. My digital identity >> (and that of many others in similar predicament) is at risk. How did CA >> allow this kind of reappropriation to happen without an extensive process? >> >> >> >> I would expect that at a minimum - after the expiry of a period of >> non-use, and several alerts sent to the number Safaricom (or any other >> mobile operator) should publish a gazette notice listing numbers (and >> associated registered persons) they want to deactivate/repossess and allow >> a period (3 months?) for the owners to claim their number. At the end of >> this period then admittedly no one should complain. >> >> >> >> Otherwise as far as I am concerned I have just been the victim of a >> sim-cloning scam perpetrated by the same company that provides me with the >> telecoms service! >> >> >> >> I would like to hear what the thoughts of the many much brighter >> people than me on this group are.... >> >> >> >> Best regards, >> >> >> >> Mblayo >> >> >> >> >> >> >> >> -- >> >> >> **************************** Dr. Mary Ngunyi* >> >> *Afrika ICT Strategies Inc.* >> >> *Technology Consultant* >> >> *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* >> >> *mariangunyi@gmail.com <mariangunyi@gmail.com> * >> >> >> >> This message contains privileged information protected under >> INTERNATIONAL privacy and security laws. If you receive this message by >> error do not circulate it, it is an infringement on Afrika ICT Strategies >> Inc., and the writer's personal privacy and data protection rights. >> Destroy and do not CIRCULATE. If this message reaches you by error, please >> destroy and do not FORWARD >> >> >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/twahir%40hussein.me.ke >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/wainaina.mungai%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/otieno.barrack%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/kensimiyu%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/emugendi%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/blongwe%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> >> >> >> C2 - Safaricom Internal >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/odhiambo%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/ > mailman/options/kictanet/bee.aidi%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. >
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/solo.mburu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/kephand%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Keith Andere Internet Governance | Policy | Cyber Peace & Security | Sustainable Development W: wa.me/+254722565212 <http://wa.me/254722565212> E: keith@auyc.org / keith.andere@unmgcy.org Twitter: @AndereKE Skype: Keithess LinkedIn <http://www.linkedin.com> [image: linkedin icon] <https://www.linkedin.com/ke/andereke> [image: twitter icon] <https://twitter.com/AndereKE> *Please consider the data privacy and confidentiality of this e-mail or it's contents.*
-- Grace Mutung'u Skype: gracebomu @Bomu PGP ID : 0x33A3450F
Good afternoon, I have keenly followed this thread and unfortunately it has gone cold. I really hope this conversation and issues highlighted won't just end here in our inbox or as an archived thread. *To the CA team and Telcos;* can there be better ways of handling this because it is an everyday problem that we continue to face and the damage that can be done/ is being done is costly to those affected. On Thu, 17 Sep 2020 at 07:33, Grace Mutung'u via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Accidental Airbnb account takeover linked to recycled phone numbers The article shows the extent of recycled phone numbers problem. It gives tips to app owners and developers on dealing with the problem. But ultimately, telecos have to recognise that the phone number is used as a digital identity for authentication. They have to find better ways of getting consumers to delink their number from linked services before retiring /recycling a number. Link to article: https://www.scmagazine.com/home/security-news/vulnerabilities/accidental-air...
On Thursday, 10 September 2020, Keith Andere via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I cannot articulate this important discourse better than what colleagues have already shared, Indeed these are only a tip of the iceberg as far as this mess goes. it is totally unfortunate. I would be interested to know, what is safaricom's policy on right to be forgotten for the subscriber who loses their number(s)?
Best Keith
On Thu, Sep 10, 2020 at 8:54 AM Solomon Mbũrũ Kamau via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dear all,
Safaricom and all telcos should ensure that consumers do not lose their details, without informing them. It's unfortunate that when one is outside the country loses a number, which is connected to almost every online service.
Let's hear, from any telcos or the regulator's representative onlist.
On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ndugu Brian & Listers!
That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP!
That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP!
Pole Tena, Dr. Maria Ngunyi
On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password.
This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png]
On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*-----------------------------------------------------------------------------------------------------------------------------* *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic **Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion.*
*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
> I agree with Washington's sentiments, especially given that > Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some > countries, the numbers often revoked are not even registered, as in those > lines one acquires at the airport from a vending machine. But in Kenya > where we have by law have to register each number, the terms of qualifies > as an active use should be reviewed given all the arguments that have been > raised concerning identity, privacy and security issues, > Best > Beryl > > > On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < > kictanet@lists.kictanet.or.ke> wrote: > >> This is all well n good. The blanket of transactions then needs to >> include mpesa tx. >> >> On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < >> kictanet@lists.kictanet.or.ke> wrote: >> >>> Hi Brian, >>> >>> >>> >>> We are very sorry for your experience, and thank you for taking >>> time to discuss the matter with us and also raise it in this forum. >>> >>> >>> >>> For some context, Safaricom’s adheres to global best practice as >>> set out by the ITU who state that a mobile number assigned to you should be >>> topped up at least once every 90 days in order to be considered an active >>> customer. Further, the Communications Authority’s reporting requirements >>> indicate that a number needs to undertakes a chargeable transaction within >>> 90 day period for it to be considered active. This includes, the making of >>> any chargeable outbound calls, sending chargeable SMSes, accessing mobile >>> data services or re-charging of your account. >>> >>> >>> >>> This is because numbering resources are limited, hence >>> necessitating their efficient use by Mobile Network Operators (MNOs). >>> Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the >>> addition of the 01XXXXXXXX for mobile subscribers. Related to this, >>> Safaricom and other MNOs need to demonstrate to the CA that existing >>> numbers allocated to them are active and in use prior to being allocated a >>> new mobile prefix. As a result of this, unfortunately MNOs are unable to >>> accommodate indefinite assignment of numbers to customers, particularly >>> where there is no usage. >>> >>> >>> >>> To communicate the above to our customers, we clearly state in our >>> Conditions of Use of our Services that customers are required to have a >>> chargeable transaction within 120 days (an extra 30 days over and above the >>> standard 90 days) in order to keep their numbers active. In the absence of >>> the same, the Conditions further state that we reserve the right to >>> deactivate and recycle the number assigned to a customer due to inactivity. >>> >>> >>> >>> In your particular case, we note that you had not topped up the >>> number since November 22nd 2019. We further note that there was >>> no chargeable transaction for a period of at least 120 days. We sent you >>> several notifications via SMS (at least three according to our customer >>> care team) before the number was recycled to request that you recharge so >>> that it did not expire. These notifications are standard practice >>> for all customers whose numbers are in a similar state. >>> >>> >>> >>> Regarding the identity issue, we encourage all customers to ensure >>> their relevant number remains active for as long as they may need it. It is >>> also worth mentioning that several of the sites you have mentioned also >>> have alternate means to enable users to either change their number to a new >>> one, or to switch their authentication method as necessary. >>> >>> >>> >>> I am available to engage further with you on this if needed. >>> >>> >>> >>> Thanks >>> >>> >>> >>> Steve >>> >>> *Chief Corporate Affairs Officer* >>> >>> *Safaricom PLC* >>> >>> >>> >>> >>> >>> *From:* kictanet <kictanet-bounces+schege= >>> safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao >>> Longwe via kictanet >>> *Sent:* Monday, September 7, 2020 2:13 PM >>> *To:* Stephen Chege <SChege@Safaricom.co.ke> >>> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> >>> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What >>> the heck!) >>> >>> >>> >>> This is clearly a (big) problem. >>> >>> >>> >>> I sincerely hope that folk at MOICT and CA are following this >>> discussion. This is squarely a policy/regulatory issue. SAfaricom is not >>> going to "help" anyone of their own volition. >>> >>> >>> >>> Mblayo >>> >>> >>> >>> On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < >>> kictanet@lists.kictanet.or.ke> wrote: >>> >>> Interesting subject. I bought a line recently, and I now get >>> reminder texts from Dlight that are meant for someone named Jane Kosgei >>> reminding her to make daily payments. The line was also used to take a loan >>> on Branch, who are also sending reminders that this needs to be paid. It >>> was used to set up a Facebook account, and Lord knows which other accounts >>> I am yet to discover. >>> >>> As far as I'm concerned, I bought a new line, and it's not my job >>> to reach out to these people and ask them to remove my number. I've tried >>> with Dlight, but they still send texts every day. The service provider >>> should alert you when you buy a new line showing which services it is >>> subscribed to, or is this too much to ask? >>> >>> >>> >>> *Eric Mugendi* >>> >>> about.me/mugendi >>> >>> [image: Image removed by sender. Eric Mugendi on about.me] >>> >>> >>> >>> >>> >>> >>> >>> On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < >>> kictanet@lists.kictanet.or.ke> wrote: >>> >>> I remember losing a number that way before mpesa became a thing. >>> The inconvenience was simple, notifying people of your change in number, >>> losing a few deals and life resumed. Not so much anymore with mpesa, >>> ecitizen, KRA, and many other 2FA services being linked to this number. >>> >>> >>> >>> I believe with Mpesa effectively acting as a bank account for >>> people now, the current quiet 6 month countdown is not very ergonomic. With >>> people using other providers as primary and keeping the safaricom line as >>> secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification >>> methods on this pending loss of line. I mean we get birthday texts, it is >>> not any more difficult to implement. >>> >>> >>> >>> Either by sending emails a month to expiry, texts to your primary >>> line (the saf one in this case) and/or a secondary line. Even option for >>> next of kin. This gives one an option to salvage the issue before it turns >>> quite tumultuous. With our numbers being our identity in very many services. >>> >>> >>> >>> I remember Big Green was handing over KSh. 500m of unclaimed >>> assets to UFAA a short while ago, so there is alot done right, this just >>> needs mild sanding. >>> >>> >>> >>> Regards. >>> >>> >>> >>> On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < >>> kictanet@lists.kictanet.or.ke> wrote: >>> >>> Listers, >>> >>> >>> >>> I think it might be good to give a right to reply to Safaricom on >>> this issue, not sure if Steve is still on the list or if this issue has >>> been brought to his attention. I personally would like to be educated on >>> the current state of affairs.Many folks are buying simcards for frivolous >>> reasons and throwing them away, i guess it is a tough balance for the >>> Telcos and >>> >>> >>> >>> On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < >>> kictanet@lists.kictanet.or.ke> wrote: >>> >>> Pole sana Brian, >>> >>> >>> >>> On this one, many people can relate. I look forward to a solution >>> that will ensure we get to keep our lines and have to give express >>> authority to have the same transfered. >>> >>> >>> >>> Wainaina >>> >>> >>> >>> On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < >>> kictanet@lists.kictanet.or.ke> wrote: >>> >>> Totally agree with you Maria! >>> >>> >>> >>> On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < >>> kictanet@lists.kictanet.or.ke> wrote: >>> >>> Hi Brian and Listers: >>> >>> >>> >>> That’s odd but understandable. Have had my Safcom for the 20 years >>> I have been Washington DC Diaspora and yes there are times I have been gone >>> for several months fortunately not YEARS at a go! >>> >>> >>> >>> So the secret is just loading enough airtime and doing one small >>> transaction like buying airtime once a month! >>> >>> >>> >>> I did however have a shocking one with my Telkom Kenya line I have >>> used for 18 months 0770722018 just rudely assigned to someone else yet I >>> was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE >>> OPTION! >>> >>> >>> >>> Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in >>> a VERY SELECTIVE MANNER! >>> >>> >>> >>> My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That >>> one fight it out hata kama ni KORTINI! >>> >>> >>> >>> My two cents take on the matter! >>> >>> >>> >>> Baraka, >>> >>> Maria >>> >>> On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < >>> kictanet@lists.kictanet.or.ke> wrote: >>> >>> Hi folk, >>> >>> >>> >>> It's been a long time. I hope you are all well? >>> >>> >>> >>> So - mimi niko na issue. >>> >>> >>> >>> My Safaricom number 0715964281 has apparently been repossessed and >>> sold to someone else. The other day I opened up my Safaricom app to send >>> some m-pesa to my daughter as she transits through Nairobi from Malaysia >>> and shock on me! It displayed the name as "Beatrice Chelangat" >>> >>> >>> >>> As many of you know - I have been "diaspora" for a good number of >>> years (close to 9) and am currently based in Malawi. I went to the Kenyans >>> in Malawi Whatsapp group and mentioned the issue and was told that my line >>> is gone because I failed to top up in over 6 months. (This is very true, I >>> think the last time I used the line was more than 8 months ago). >>> >>> >>> >>> What I find surprising is that this has never been a problem in >>> the preceding 9+ years that I have been diaspora. My line has many times >>> gone more than 6,7,8 months without a topup - but always "wakes up" when I >>> load airtime. And m-pesa has always worked. What gives? >>> >>> >>> >>> I am distressed because my m-pesa, my e-Citizen, NTSA, bank >>> accounts and many other digital assets / identity related items are linked >>> to this number which I have had for the past 15+ years. My digital identity >>> (and that of many others in similar predicament) is at risk. How did CA >>> allow this kind of reappropriation to happen without an extensive process? >>> >>> >>> >>> I would expect that at a minimum - after the expiry of a period of >>> non-use, and several alerts sent to the number Safaricom (or any other >>> mobile operator) should publish a gazette notice listing numbers (and >>> associated registered persons) they want to deactivate/repossess and allow >>> a period (3 months?) for the owners to claim their number. At the end of >>> this period then admittedly no one should complain. >>> >>> >>> >>> Otherwise as far as I am concerned I have just been the victim of >>> a sim-cloning scam perpetrated by the same company that provides me with >>> the telecoms service! >>> >>> >>> >>> I would like to hear what the thoughts of the many much brighter >>> people than me on this group are.... >>> >>> >>> >>> Best regards, >>> >>> >>> >>> Mblayo >>> >>> >>> >>> >>> >>> >>> >>> -- >>> >>> >>> **************************** Dr. Mary Ngunyi* >>> >>> *Afrika ICT Strategies Inc.* >>> >>> *Technology Consultant* >>> >>> *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* >>> >>> *mariangunyi@gmail.com <mariangunyi@gmail.com> * >>> >>> >>> >>> This message contains privileged information protected under >>> INTERNATIONAL privacy and security laws. If you receive this message by >>> error do not circulate it, it is an infringement on Afrika ICT Strategies >>> Inc., and the writer's personal privacy and data protection rights. >>> Destroy and do not CIRCULATE. If this message reaches you by error, please >>> destroy and do not FORWARD >>> >>> >>> >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTANet/ >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT policy >>> and regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's times and >>> bandwidth, share knowledge, don't flame or abuse or personalize, respect >>> privacy, do not spam, do not market your wares or qualifications. >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTANet/ >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai... >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT policy >>> and regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's times and >>> bandwidth, share knowledge, don't flame or abuse or personalize, respect >>> privacy, do not spam, do not market your wares or qualifications. >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTANet/ >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT policy >>> and regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's times and >>> bandwidth, share knowledge, don't flame or abuse or personalize, respect >>> privacy, do not spam, do not market your wares or qualifications. >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTANet/ >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT policy >>> and regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's times and >>> bandwidth, share knowledge, don't flame or abuse or personalize, respect >>> privacy, do not spam, do not market your wares or qualifications. >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTANet/ >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT policy >>> and regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's times and >>> bandwidth, share knowledge, don't flame or abuse or personalize, respect >>> privacy, do not spam, do not market your wares or qualifications. >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTANet/ >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT policy >>> and regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's times and >>> bandwidth, share knowledge, don't flame or abuse or personalize, respect >>> privacy, do not spam, do not market your wares or qualifications. >>> >>> >>> >>> C2 - Safaricom Internal >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> Twitter: http://twitter.com/kictanet >>> Facebook: https://www.facebook.com/KICTANet/ >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT policy >>> and regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's times and >>> bandwidth, share knowledge, don't flame or abuse or personalize, respect >>> privacy, do not spam, do not market your wares or qualifications. >>> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> Twitter: http://twitter.com/kictanet >> Facebook: https://www.facebook.com/KICTANet/ >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT policy >> and regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's times and >> bandwidth, share knowledge, don't flame or abuse or personalize, respect >> privacy, do not spam, do not market your wares or qualifications. >> > > > -- > Beryl > *********************************************** > Beryl Aidi > Freelance Campaign and Communication Specialist > Skype: beryl.aidi > Twitter: @thespannergal > > Darkness cannot put out the Light. It can only make God brighter. > —Author Unknown. > > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT policy > and regulation. The network aims to act as a catalyst for reform in the ICT > sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable > behaviors online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, respect > privacy, do not spam, do not market your wares or qualifications. > _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
****************************Dr. Mary Ngunyi* *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kephand%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Keith Andere Internet Governance | Policy | Cyber Peace & Security | Sustainable Development W: wa.me/+254722565212 <http://wa.me/254722565212> E: keith@auyc.org / keith.andere@unmgcy.org Twitter: @AndereKE Skype: Keithess LinkedIn <http://www.linkedin.com> [image: linkedin icon] <https://www.linkedin.com/ke/andereke> [image: twitter icon] <https://twitter.com/AndereKE> *Please consider the data privacy and confidentiality of this e-mail or it's contents.*
-- Grace Mutung'u Skype: gracebomu @Bomu PGP ID : 0x33A3450F
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/b.m.nyali%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Kind regards,* *Brian M. Nyali.*
Hi Brian This debate is still alive. You may have missed the communication on 'Talk to series'. We are finalizing plans on when to hold 'Talk to Safaricom' where all your concerns will be addressed. All the queries raised that Steve did not respond to will be tackled. Stay tuned for the dates. ---------------------------------------------------------------------------------- Grace Githaiga Twitter: @ggithaiga Skype: gracegithaiga Linkedin: https://www.linkedin.com/in/gracegithaiga ...the most important office in a democracy is the citizen. So, you see, that’s what our democracy demands. It needs you!----Barrack Obama. ________________________________ From: kictanet <kictanet-bounces+ggithaiga=hotmail.com@lists.kictanet.or.ke> on behalf of Brian Nyali via kictanet <kictanet@lists.kictanet.or.ke> Sent: 22 September 2020 12:22 PM To: ggithaiga@hotmail.com <ggithaiga@hotmail.com> Cc: Brian Nyali <b.m.nyali@gmail.com> Subject: Re: [kictanet] Safaricom repossessing numbers (What the heck!) Good afternoon, I have keenly followed this thread and unfortunately it has gone cold. I really hope this conversation and issues highlighted won't just end here in our inbox or as an archived thread. To the CA team and Telcos; can there be better ways of handling this because it is an everyday problem that we continue to face and the damage that can be done/ is being done is costly to those affected. On Thu, 17 Sep 2020 at 07:33, Grace Mutung'u via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Accidental Airbnb account takeover linked to recycled phone numbers The article shows the extent of recycled phone numbers problem. It gives tips to app owners and developers on dealing with the problem. But ultimately, telecos have to recognise that the phone number is used as a digital identity for authentication. They have to find better ways of getting consumers to delink their number from linked services before retiring /recycling a number. Link to article: https://www.scmagazine.com/home/security-news/vulnerabilities/accidental-air... On Thursday, 10 September 2020, Keith Andere via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Listers, I cannot articulate this important discourse better than what colleagues have already shared, Indeed these are only a tip of the iceberg as far as this mess goes. it is totally unfortunate. I would be interested to know, what is safaricom's policy on right to be forgotten for the subscriber who loses their number(s)? Best Keith On Thu, Sep 10, 2020 at 8:54 AM Solomon Mbũrũ Kamau via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Dear all, Safaricom and all telcos should ensure that consumers do not lose their details, without informing them. It's unfortunate that when one is outside the country loses a number, which is connected to almost every online service. Let's hear, from any telcos or the regulator's representative onlist. On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Ndugu Brian & Listers! That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP! That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP! Pole Tena, Dr. Maria Ngunyi On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password. This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image.png] On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone. Warm regards, Edwin Kiama Thoughts become things... choose the good ones! [https://docs.google.com/uc?export=download&id=0B34yPkWOLZB1dFl4QzlYOWVQZ2c&revid=0B34yPkWOLZB1SzNRY092UitlcGJua2JvOGwwVFJuOUJHQjY4PQ] ----------------------------------------------------------------------------------------------------------------------------- Public Intellectual, Social Justice & Social Accountability Entrepreneur, Strategic Planning & Organizational Development Facilitator, Strategic Communications, Movement Building Coach, Human Rights Defender, #DevolutionIsRevolution Champion. The Wanjiku Agenda Kenya Foundation (WAKenya) Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com<http://www.sautiyawanjiku.com> https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya "Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." ~Margaret Mead On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: This is all well n good. The blanket of transactions then needs to include mpesa tx. On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Hi Brian, We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum. For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account. This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage. To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity. In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state. Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary. I am available to engage further with you on this if needed. Thanks Steve Chief Corporate Affairs Officer Safaricom PLC From: kictanet <kictanet-bounces+schege=safaricom.co.ke@lists.kictanet.or.ke<mailto:safaricom.co.ke@lists.kictanet.or.ke>> On Behalf Of Brian Munyao Longwe via kictanet Sent: Monday, September 7, 2020 2:13 PM To: Stephen Chege <SChege@Safaricom.co.ke<mailto:SChege@Safaricom.co.ke>> Cc: Brian Munyao Longwe <blongwe@gmail.com<mailto:blongwe@gmail.com>> Subject: Re: [kictanet] Safaricom repossessing numbers (What the heck!) This is clearly a (big) problem. I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition. Mblayo On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover. As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask? Eric Mugendi about.me/mugendi<http://about.me/mugendi> On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number. I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement. Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services. I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding. Regards. On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Listers, I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Pole sana Brian, On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered. Wainaina On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Totally agree with you Maria! On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Hi Brian and Listers: That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go! So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month! I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION! Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER! My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI! My two cents take on the matter! Baraka, Maria On Friday, September 4, 2020, Brian Munyao Longwe via kictanet <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>> wrote: Hi folk, It's been a long time. I hope you are all well? So - mimi niko na issue. My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat" As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago). What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives? I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process? I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain. Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service! I would like to hear what the thoughts of the many much brighter people than me on this group are.... Best regards, Mblayo -- *************************** Dr. Mary Ngunyi Afrika ICT Strategies Inc. Technology Consultant US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420 mariangunyi@gmail.com<mailto:mariangunyi@gmail.com> This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. C2 - Safaricom Internal _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal Darkness cannot put out the Light. It can only make God brighter. —Author Unknown. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- *************************** Dr. Mary Ngunyi Afrika ICT Strategies Inc. Technology Consultant US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420 mariangunyi@gmail.com<mailto:mariangunyi@gmail.com> This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kephand%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Keith Andere Internet Governance | Policy | Cyber Peace & Security | Sustainable Development W: wa.me/+254722565212<http://wa.me/254722565212> E: keith@auyc.org<mailto:keith@auyc.org> / keith.andere@unmgcy.org<mailto:keith.andere@unmgcy.org> Twitter: @AndereKE Skype: Keithess LinkedIn<http://www.linkedin.com> [linkedin icon]<https://www.linkedin.com/ke/andereke> [twitter icon] <https://twitter.com/AndereKE> Please consider the data privacy and confidentiality of this e-mail or it's contents. -- Grace Mutung'u Skype: gracebomu @Bomu PGP ID : 0x33A3450F _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/b.m.nyali%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Kind regards, Brian M. Nyali.
Hi Grace, How will talking to the perpetrator of this offence solve the issue? I think that this discussion is better held with Ministry of Information - especially because of their recent obsession with digital identity management. Once a clear, policy level position is arrived at, it would be trivial for CA to instruct operators accordingly. This is not just a consumer issue - it impinges on constitutional rights. Thanks, Brian On Thu, Sep 24, 2020 at 3:10 PM Grace Githaiga via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian
This debate is still alive. You may have missed the communication on 'Talk to series'. We are finalizing plans on when to hold 'Talk to Safaricom' where all your concerns will be addressed. All the queries raised that Steve did not respond to will be tackled.
Stay tuned for the dates.
----------------------------------------------------------------------------------
*Grace Githaiga*
Twitter: @ggithaiga
Skype: gracegithaiga
Linkedin: https://www.linkedin.com/in/gracegithaiga
.*..**the most important office in a democracy is the citizen. So, you see, that’s what our democracy demands. It needs you!----Barrack Obama.*
------------------------------ *From:* kictanet <kictanet-bounces+ggithaiga= hotmail.com@lists.kictanet.or.ke> on behalf of Brian Nyali via kictanet < kictanet@lists.kictanet.or.ke> *Sent:* 22 September 2020 12:22 PM *To:* ggithaiga@hotmail.com <ggithaiga@hotmail.com> *Cc:* Brian Nyali <b.m.nyali@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
Good afternoon,
I have keenly followed this thread and unfortunately it has gone cold. I really hope this conversation and issues highlighted won't just end here in our inbox or as an archived thread. *To the CA team and Telcos;* can there be better ways of handling this because it is an everyday problem that we continue to face and the damage that can be done/ is being done is costly to those affected.
On Thu, 17 Sep 2020 at 07:33, Grace Mutung'u via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Accidental Airbnb account takeover linked to recycled phone numbers The article shows the extent of recycled phone numbers problem. It gives tips to app owners and developers on dealing with the problem. But ultimately, telecos have to recognise that the phone number is used as a digital identity for authentication. They have to find better ways of getting consumers to delink their number from linked services before retiring /recycling a number. Link to article: https://www.scmagazine.com/home/security-news/vulnerabilities/accidental-air...
On Thursday, 10 September 2020, Keith Andere via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I cannot articulate this important discourse better than what colleagues have already shared, Indeed these are only a tip of the iceberg as far as this mess goes. it is totally unfortunate. I would be interested to know, what is safaricom's policy on right to be forgotten for the subscriber who loses their number(s)?
Best Keith
On Thu, Sep 10, 2020 at 8:54 AM Solomon Mbũrũ Kamau via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dear all,
Safaricom and all telcos should ensure that consumers do not lose their details, without informing them. It's unfortunate that when one is outside the country loses a number, which is connected to almost every online service.
Let's hear, from any telcos or the regulator's representative onlist.
On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ndugu Brian & Listers!
That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP!
That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP!
Pole Tena, Dr. Maria Ngunyi
On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password.
This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png]
On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*----------------------------------------------------------------------------------------------------------------------------- * *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic * *Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion. *
*The Wanjiku Agenda Kenya Foundation (WAKenya) *Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
**************************** Dr. Mary Ngunyi * *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kephand%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Keith Andere Internet Governance | Policy | Cyber Peace & Security | Sustainable Development W: wa.me/+254722565212 <http://wa.me/254722565212> E: keith@auyc.org / keith.andere@unmgcy.org Twitter: @AndereKE Skype: Keithess LinkedIn <http://www.linkedin.com> [image: linkedin icon] <https://www.linkedin.com/ke/andereke> [image: twitter icon] <https://twitter.com/AndereKE> *Please consider the data privacy and confidentiality of this e-mail or it's contents.*
-- Grace Mutung'u Skype: gracebomu @Bomu PGP ID : 0x33A3450F
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/b.m.nyali%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
*Kind regards, * *Brian M. Nyali.* _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Brian, Listers I would suggest that the matter be subjected to the Data Protection Act so that focus is not lost. John Kariuki. Sent from Yahoo Mail on Android On Mon, Oct 5, 2020 at 14:00, Brian Munyao Longwe via kictanet<kictanet@lists.kictanet.or.ke> wrote: _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kariuki_jn%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Brian, I can understand your frustration. However, dialogue is important. Let's face this with cool level heads focused on getting what's right resolved. On Mon, Oct 5, 2020, 12:08 PM Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Grace,
How will talking to the perpetrator of this offence solve the issue? I think that this discussion is better held with Ministry of Information - especially because of their recent obsession with digital identity management. Once a clear, policy level position is arrived at, it would be trivial for CA to instruct operators accordingly.
This is not just a consumer issue - it impinges on constitutional rights.
Thanks,
Brian
On Thu, Sep 24, 2020 at 3:10 PM Grace Githaiga via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian
This debate is still alive. You may have missed the communication on 'Talk to series'. We are finalizing plans on when to hold 'Talk to Safaricom' where all your concerns will be addressed. All the queries raised that Steve did not respond to will be tackled.
Stay tuned for the dates.
----------------------------------------------------------------------------------
*Grace Githaiga*
Twitter: @ggithaiga
Skype: gracegithaiga
Linkedin: https://www.linkedin.com/in/gracegithaiga
.*..**the most important office in a democracy is the citizen. So, you see, that’s what our democracy demands. It needs you!----Barrack Obama.*
------------------------------ *From:* kictanet <kictanet-bounces+ggithaiga= hotmail.com@lists.kictanet.or.ke> on behalf of Brian Nyali via kictanet < kictanet@lists.kictanet.or.ke> *Sent:* 22 September 2020 12:22 PM *To:* ggithaiga@hotmail.com <ggithaiga@hotmail.com> *Cc:* Brian Nyali <b.m.nyali@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
Good afternoon,
I have keenly followed this thread and unfortunately it has gone cold. I really hope this conversation and issues highlighted won't just end here in our inbox or as an archived thread. *To the CA team and Telcos;* can there be better ways of handling this because it is an everyday problem that we continue to face and the damage that can be done/ is being done is costly to those affected.
On Thu, 17 Sep 2020 at 07:33, Grace Mutung'u via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Accidental Airbnb account takeover linked to recycled phone numbers The article shows the extent of recycled phone numbers problem. It gives tips to app owners and developers on dealing with the problem. But ultimately, telecos have to recognise that the phone number is used as a digital identity for authentication. They have to find better ways of getting consumers to delink their number from linked services before retiring /recycling a number. Link to article: https://www.scmagazine.com/home/security-news/vulnerabilities/accidental-air...
On Thursday, 10 September 2020, Keith Andere via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I cannot articulate this important discourse better than what colleagues have already shared, Indeed these are only a tip of the iceberg as far as this mess goes. it is totally unfortunate. I would be interested to know, what is safaricom's policy on right to be forgotten for the subscriber who loses their number(s)?
Best Keith
On Thu, Sep 10, 2020 at 8:54 AM Solomon Mbũrũ Kamau via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dear all,
Safaricom and all telcos should ensure that consumers do not lose their details, without informing them. It's unfortunate that when one is outside the country loses a number, which is connected to almost every online service.
Let's hear, from any telcos or the regulator's representative onlist.
On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ndugu Brian & Listers!
That is just wrong! Well, it happened to me to! But it’s my US No. that was used remotely! My Facebook Account was HACKED and too much drama happened! I SHUT MY FB ASAP!
That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100% IDENTITY THEFT and you should move to court to RECLAIM your no.! How much MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S WHATSAPP!
Pole Tena, Dr. Maria Ngunyi
On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The person who Safaricom gave my line to just changed by Facebook password... I had to act very fast to interrupt the takeover of my account and re-change the password.
This is insane! See below... I am in Malawi so imagine if I didn't just happen to be looking at my email when the alert came in? [image: image.png]
On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The more and more I read sentiments here the more and more I see a case for a class-action suit against Safaricom. I thought I had suffered alone, I am glad I'm not alone.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
*----------------------------------------------------------------------------------------------------------------------------- * *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur, Strategic Planning & Organizational Development* *Facilitator, Strategic **Communications,** Movement Building Coach, Human Rights Defender, *
*#DevolutionIsRevolution Champion. *
*The Wanjiku Agenda Kenya Foundation (WAKenya) *Ordinary, fearless Kenyans. https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/ Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://twitter.com/MutemiWaKiama http://www.scribd.com/wmkenya
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead*
On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I agree with Washington's sentiments, especially given that Safaricom's biggest earnings come from data and Mpesa. Furthermore, in some countries, the numbers often revoked are not even registered, as in those lines one acquires at the airport from a vending machine. But in Kenya where we have by law have to register each number, the terms of qualifies as an active use should be reviewed given all the arguments that have been raised concerning identity, privacy and security issues, Best Beryl
On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is all well n good. The blanket of transactions then needs to include mpesa tx.
On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian,
We are very sorry for your experience, and thank you for taking time to discuss the matter with us and also raise it in this forum.
For some context, Safaricom’s adheres to global best practice as set out by the ITU who state that a mobile number assigned to you should be topped up at least once every 90 days in order to be considered an active customer. Further, the Communications Authority’s reporting requirements indicate that a number needs to undertakes a chargeable transaction within 90 day period for it to be considered active. This includes, the making of any chargeable outbound calls, sending chargeable SMSes, accessing mobile data services or re-charging of your account.
This is because numbering resources are limited, hence necessitating their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other MNOs need to demonstrate to the CA that existing numbers allocated to them are active and in use prior to being allocated a new mobile prefix. As a result of this, unfortunately MNOs are unable to accommodate indefinite assignment of numbers to customers, particularly where there is no usage.
To communicate the above to our customers, we clearly state in our Conditions of Use of our Services that customers are required to have a chargeable transaction within 120 days (an extra 30 days over and above the standard 90 days) in order to keep their numbers active. In the absence of the same, the Conditions further state that we reserve the right to deactivate and recycle the number assigned to a customer due to inactivity.
In your particular case, we note that you had not topped up the number since November 22nd 2019. We further note that there was no chargeable transaction for a period of at least 120 days. We sent you several notifications via SMS (at least three according to our customer care team) before the number was recycled to request that you recharge so that it did not expire. These notifications are standard practice for all customers whose numbers are in a similar state.
Regarding the identity issue, we encourage all customers to ensure their relevant number remains active for as long as they may need it. It is also worth mentioning that several of the sites you have mentioned also have alternate means to enable users to either change their number to a new one, or to switch their authentication method as necessary.
I am available to engage further with you on this if needed.
Thanks
Steve
*Chief Corporate Affairs Officer*
*Safaricom PLC*
*From:* kictanet <kictanet-bounces+schege= safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao Longwe via kictanet *Sent:* Monday, September 7, 2020 2:13 PM *To:* Stephen Chege <SChege@Safaricom.co.ke> *Cc:* Brian Munyao Longwe <blongwe@gmail.com> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
This is clearly a (big) problem.
I sincerely hope that folk at MOICT and CA are following this discussion. This is squarely a policy/regulatory issue. SAfaricom is not going to "help" anyone of their own volition.
Mblayo
On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Interesting subject. I bought a line recently, and I now get reminder texts from Dlight that are meant for someone named Jane Kosgei reminding her to make daily payments. The line was also used to take a loan on Branch, who are also sending reminders that this needs to be paid. It was used to set up a Facebook account, and Lord knows which other accounts I am yet to discover.
As far as I'm concerned, I bought a new line, and it's not my job to reach out to these people and ask them to remove my number. I've tried with Dlight, but they still send texts every day. The service provider should alert you when you buy a new line showing which services it is subscribed to, or is this too much to ask?
*Eric Mugendi*
about.me/mugendi
[image: Image removed by sender. Eric Mugendi on about.me]
On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I remember losing a number that way before mpesa became a thing. The inconvenience was simple, notifying people of your change in number, losing a few deals and life resumed. Not so much anymore with mpesa, ecitizen, KRA, and many other 2FA services being linked to this number.
I believe with Mpesa effectively acting as a bank account for people now, the current quiet 6 month countdown is not very ergonomic. With people using other providers as primary and keeping the safaricom line as secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification methods on this pending loss of line. I mean we get birthday texts, it is not any more difficult to implement.
Either by sending emails a month to expiry, texts to your primary line (the saf one in this case) and/or a secondary line. Even option for next of kin. This gives one an option to salvage the issue before it turns quite tumultuous. With our numbers being our identity in very many services.
I remember Big Green was handing over KSh. 500m of unclaimed assets to UFAA a short while ago, so there is alot done right, this just needs mild sanding.
Regards.
On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
I think it might be good to give a right to reply to Safaricom on this issue, not sure if Steve is still on the list or if this issue has been brought to his attention. I personally would like to be educated on the current state of affairs.Many folks are buying simcards for frivolous reasons and throwing them away, i guess it is a tough balance for the Telcos and
On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Pole sana Brian,
On this one, many people can relate. I look forward to a solution that will ensure we get to keep our lines and have to give express authority to have the same transfered.
Wainaina
On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Totally agree with you Maria!
On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Brian and Listers:
That’s odd but understandable. Have had my Safcom for the 20 years I have been Washington DC Diaspora and yes there are times I have been gone for several months fortunately not YEARS at a go!
So the secret is just loading enough airtime and doing one small transaction like buying airtime once a month!
I did however have a shocking one with my Telkom Kenya line I have used for 18 months 0770722018 just rudely assigned to someone else yet I was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE OPTION!
Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a VERY SELECTIVE MANNER!
My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one fight it out hata kama ni KORTINI!
My two cents take on the matter!
Baraka,
Maria
On Friday, September 4, 2020, Brian Munyao Longwe via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi folk,
It's been a long time. I hope you are all well?
So - mimi niko na issue.
My Safaricom number 0715964281 has apparently been repossessed and sold to someone else. The other day I opened up my Safaricom app to send some m-pesa to my daughter as she transits through Nairobi from Malaysia and shock on me! It displayed the name as "Beatrice Chelangat"
As many of you know - I have been "diaspora" for a good number of years (close to 9) and am currently based in Malawi. I went to the Kenyans in Malawi Whatsapp group and mentioned the issue and was told that my line is gone because I failed to top up in over 6 months. (This is very true, I think the last time I used the line was more than 8 months ago).
What I find surprising is that this has never been a problem in the preceding 9+ years that I have been diaspora. My line has many times gone more than 6,7,8 months without a topup - but always "wakes up" when I load airtime. And m-pesa has always worked. What gives?
I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and many other digital assets / identity related items are linked to this number which I have had for the past 15+ years. My digital identity (and that of many others in similar predicament) is at risk. How did CA allow this kind of reappropriation to happen without an extensive process?
I would expect that at a minimum - after the expiry of a period of non-use, and several alerts sent to the number Safaricom (or any other mobile operator) should publish a gazette notice listing numbers (and associated registered persons) they want to deactivate/repossess and allow a period (3 months?) for the owners to claim their number. At the end of this period then admittedly no one should complain.
Otherwise as far as I am concerned I have just been the victim of a sim-cloning scam perpetrated by the same company that provides me with the telecoms service!
I would like to hear what the thoughts of the many much brighter people than me on this group are....
Best regards,
Mblayo
--
**************************** Dr. Mary Ngunyi*
*Afrika ICT Strategies Inc.*
*Technology Consultant*
*US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
*mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina.mungai%40gmai...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kensimiyu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/emugendi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
C2 - Safaricom Internal
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bee.aidi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Beryl Aidi Freelance Campaign and Communication Specialist Skype: beryl.aidi Twitter: @thespannergal
Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eddiekiama%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
**************************** Dr. Mary Ngunyi * *Afrika ICT Strategies Inc.* *Technology Consultant* *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420* *mariangunyi@gmail.com <mariangunyi@gmail.com> *
This message contains privileged information protected under INTERNATIONAL privacy and security laws. If you receive this message by error do not circulate it, it is an infringement on Afrika ICT Strategies Inc., and the writer's personal privacy and data protection rights. Destroy and do not CIRCULATE. If this message reaches you by error, please destroy and do not FORWARD
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kephand%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Keith Andere Internet Governance | Policy | Cyber Peace & Security | Sustainable Development W: wa.me/+254722565212 <http://wa.me/254722565212> E: keith@auyc.org / keith.andere@unmgcy.org Twitter: @AndereKE Skype: Keithess LinkedIn <http://www.linkedin.com> [image: linkedin icon] <https://www.linkedin.com/ke/andereke> [image: twitter icon] <https://twitter.com/AndereKE> *Please consider the data privacy and confidentiality of this e-mail or it's contents.*
-- Grace Mutung'u Skype: gracebomu @Bomu PGP ID : 0x33A3450F
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/b.m.nyali%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
*Kind regards, * *Brian M. Nyali.* _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/twahir%40hussein.me.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (22)
-
Ali Hussein -
Barrack Otieno -
Beryl Aidi -
Brian Munyao Longwe -
Brian Nyali -
Eric Mugendi -
Erick Mwangi -
Grace Githaiga -
Grace Mutung'u -
John Kariuki -
John Kieti -
Keith Andere -
maria＠afrikaict -
Mutemi wa Kiama -
Muthoka Ndambuki -
Mwendwa Kivuva -
Odhiambo Washington -
simiyu mse -
Solomon Mbũrũ Kamau -
Stephen Chege -
Twahir Hussein Kassim -
Wainaina Mungai