Re: [kictanet] Consumer Protection - Safaricom
I agree with P.S Ndemo. We need to not only make reference to the draft/proposed regulations but also in this case the specific consumer provisions. But while, the draft regulations have specific consumer provisions, technological developments and convergence provide some challenges that may not necessarily be fully addressed by the specific consumer provision, so would offer to suggest that we look at all of the regulations including e-transactions, etc. I also think we may need to think about additional laws and regulations that are focused on consumer protection matters generally and not only the in the ICT sector. Best alice p.s: views expressed are personal and not a reflection of any of the institutions/organisations I am affiliated with.
Mr. Mwangi, The Government has published consumer regulations and sort comments from consumers. How comes that you are not making reference to those regulations with respect to this case? The Government can only deal with broad policy reforms not case by case. We need your comments on the way forward.
Regards
Ndemo.
Wamuyu et al
I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers. Last time I checked there was a division in the CCK that was created for consumer protect the interests of consumers of communications services in Kenya will be better protected, following the creation of a Consumer Affairs Division at CCK. The new division will be responsible for strengthening the Commission's capacity to discharge its consumer protection roles. The creation of the division has been necessitated by the increase in the number of players in the communications sector, incidences of non-compliance to licence conditions and violation of the rights of consumers. " here is what there say on thier site http://www.cck.go.ke/consumer_center/
"The Commission also comes to the aid of consumers by helping them resolve long-standing complaints or disputes with their service providers. The Commission does this on those instances where the consumers have made several attempts to have them resolved, but have either received no response or have not received a satisfactory response. The Commission is exploring ways of assisting consumers that opt for litigation. You can get more information, including the procedure for filing complaints, through the useful links provided below."
Cheers Steve On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <[email protected]> wrote:
Wamuyu,
Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....
SammyG.
On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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Thanks Alice, Note for example the contribution by Stanley. It will enrich that we have already proposed. We have a great chance to make better regulations in the ICT sector. Indeed there is pt no pot need to perpetually complain even in cases where you have power to change things. Regards Ndemo. Sent from my BlackBerry® -----Original Message----- From: [email protected] Date: Thu, 8 Oct 2009 13:07:55 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Consumer Protection - Safaricom I agree with P.S Ndemo. We need to not only make reference to the draft/proposed regulations but also in this case the specific consumer provisions. But while, the draft regulations have specific consumer provisions, technological developments and convergence provide some challenges that may not necessarily be fully addressed by the specific consumer provision, so would offer to suggest that we look at all of the regulations including e-transactions, etc. I also think we may need to think about additional laws and regulations that are focused on consumer protection matters generally and not only the in the ICT sector. Best alice p.s: views expressed are personal and not a reflection of any of the institutions/organisations I am affiliated with.
Mr. Mwangi, The Government has published consumer regulations and sort comments from consumers. How comes that you are not making reference to those regulations with respect to this case? The Government can only deal with broad policy reforms not case by case. We need your comments on the way forward.
Regards
Ndemo.
Wamuyu et al
I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers. Last time I checked there was a division in the CCK that was created for consumer protect the interests of consumers of communications services in Kenya will be better protected, following the creation of a Consumer Affairs Division at CCK. The new division will be responsible for strengthening the Commission's capacity to discharge its consumer protection roles. The creation of the division has been necessitated by the increase in the number of players in the communications sector, incidences of non-compliance to licence conditions and violation of the rights of consumers. " here is what there say on thier site http://www.cck.go.ke/consumer_center/
"The Commission also comes to the aid of consumers by helping them resolve long-standing complaints or disputes with their service providers. The Commission does this on those instances where the consumers have made several attempts to have them resolved, but have either received no response or have not received a satisfactory response. The Commission is exploring ways of assisting consumers that opt for litigation. You can get more information, including the procedure for filing complaints, through the useful links provided below."
Cheers Steve On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <[email protected]> wrote:
Wamuyu,
Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....
SammyG.
On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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So where should all these consumers go if they are unsatisfied with the response from the company? And who will monitor systemic complaints which may be a harbinger of serious problems especially when these are regulated industries? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, October 09, 2009 9:57 AM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Consumer Protection - Safaricom Thanks Alice, Note for example the contribution by Stanley. It will enrich that we have already proposed. We have a great chance to make better regulations in the ICT sector. Indeed there is pt no pot need to perpetually complain even in cases where you have power to change things. Regards Ndemo. Sent from my BlackBerryR -----Original Message----- From: [email protected] Date: Thu, 8 Oct 2009 13:07:55 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Consumer Protection - Safaricom I agree with P.S Ndemo. We need to not only make reference to the draft/proposed regulations but also in this case the specific consumer provisions. But while, the draft regulations have specific consumer provisions, technological developments and convergence provide some challenges that may not necessarily be fully addressed by the specific consumer provision, so would offer to suggest that we look at all of the regulations including e-transactions, etc. I also think we may need to think about additional laws and regulations that are focused on consumer protection matters generally and not only the in the ICT sector. Best alice p.s: views expressed are personal and not a reflection of any of the institutions/organisations I am affiliated with.
Mr. Mwangi, The Government has published consumer regulations and sort comments from consumers. How comes that you are not making reference to those regulations with respect to this case? The Government can only deal with broad policy reforms not case by case. We need your comments on the way forward.
Regards
Ndemo.
Wamuyu et al
I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers. Last time I checked there was a division in the CCK that was created for consumer protect the interests of consumers of communications services in Kenya will be better protected, following the creation of a Consumer Affairs Division at CCK. The new division will be responsible for strengthening the Commission's capacity to discharge its consumer protection roles. The creation of the division has been necessitated by the increase in the number of players in the communications sector, incidences of non-compliance to licence conditions and violation of the rights of consumers. " here is what there say on thier site http://www.cck.go.ke/consumer_center/
"The Commission also comes to the aid of consumers by helping them resolve long-standing complaints or disputes with their service providers. The Commission does this on those instances where the consumers have made several attempts to have them resolved, but have either received no response or have not received a satisfactory response. The Commission is exploring ways of assisting consumers that opt for litigation. You can get more information, including the procedure for filing complaints, through the useful links provided below."
Cheers Steve On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <[email protected]> wrote:
Wamuyu,
Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....
SammyG.
On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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I also have the same query regarding the complaints. As we wait for the regulations to be passed and be part of the existing laws, where will the suffering subscribers really take their complaints? If CCK could offer a clear 'ad hoc' place where such complaints could be sent and acted upon, it would be grateful as there is nothing right when people complain and there is no place to take a complaint. Maybe Dr. Ndemo can shed some light on this. My little thoughts On 09/10/2009, Marilyn Kamuru <[email protected]> wrote:
So where should all these consumers go if they are unsatisfied with the response from the company? And who will monitor systemic complaints which may be a harbinger of serious problems especially when these are regulated industries?
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, October 09, 2009 9:57 AM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Consumer Protection - Safaricom
Thanks Alice, Note for example the contribution by Stanley. It will enrich that we have already proposed. We have a great chance to make better regulations in the ICT sector. Indeed there is pt no pot need to perpetually complain even in cases where you have power to change things.
Regards
Ndemo. Sent from my BlackBerryR
-----Original Message----- From: [email protected] Date: Thu, 8 Oct 2009 13:07:55 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Consumer Protection - Safaricom
I agree with P.S Ndemo.
We need to not only make reference to the draft/proposed regulations but also in this case the specific consumer provisions.
But while, the draft regulations have specific consumer provisions, technological developments and convergence provide some challenges that may not necessarily be fully addressed by the specific consumer provision, so would offer to suggest that we look at all of the regulations including e-transactions, etc. I also think we may need to think about additional laws and regulations that are focused on consumer protection matters generally and not only the in the ICT sector.
Best alice
p.s: views expressed are personal and not a reflection of any of the institutions/organisations I am affiliated with.
Mr. Mwangi, The Government has published consumer regulations and sort comments from consumers. How comes that you are not making reference to those regulations with respect to this case? The Government can only deal with broad policy reforms not case by case. We need your comments on the way forward.
Regards
Ndemo.
Wamuyu et al
I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers. Last time I checked there was a division in the CCK that was created for consumer protect the interests of consumers of communications services in Kenya will be better protected, following the creation of a Consumer Affairs Division at CCK. The new division will be responsible for strengthening the Commission's capacity to discharge its consumer protection roles. The creation of the division has been necessitated by the increase in the number of players in the communications sector, incidences of non-compliance to licence conditions and violation of the rights of consumers. " here is what there say on thier site http://www.cck.go.ke/consumer_center/
"The Commission also comes to the aid of consumers by helping them resolve long-standing complaints or disputes with their service providers. The Commission does this on those instances where the consumers have made several attempts to have them resolved, but have either received no response or have not received a satisfactory response. The Commission is exploring ways of assisting consumers that opt for litigation. You can get more information, including the procedure for filing complaints, through the useful links provided below."
Cheers Steve On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <[email protected]> wrote:
Wamuyu,
Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....
SammyG.
On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://desires-and-dreams.blogspot.com https://smiley2.wordpress.com www.takingitglobal.org/mburu
Visiting the CCK site leaves few surprises. If you want to complain, the consumer section (http://www.cck.go.ke/consumer_center/) takes you to a link to file a complaint (http://www.cck.go.ke/consumer_center/). This particular and typical implementation of e-government unsurprisingly expects you to 1. Download the form (a PDF) 2. Fill it in (it is not even a PDF form. You'll have to fill it in by hand/typerwiter) 3. Post it to CCK at your cost Presumably, someone at CCK will 1. Collect all these forms 2. Open and key them in somewhere (assuming there is a database of sorts for this sort of thing) 3. Take action 4. Respond to the complainant upon resolution It is also not clear how to track the status of complaints while being addressed In this era of real time cheque clearing, electronic payment and broadband internet such a token attempt at customer service boggles the mind. It is in everyone's best interests, including the CCK to completely automate this procedure. This should be something done completely online Users would then: 1. Browse to the complaint section 2. Enter their information (In my dream world one day all goverment databases will be integrated so I can just provide my PIN) 3. Select from a list of providers (Currently I have to do extra work to find out the provider's details) 4. Select from the type of complaints 5. Provide commentary and upload supporting documents 6. Be assigned a case number that they can use as a reference to track status online 7. Be able to browse providers by complaints -- suitably anonymized, perhaps just the complaint types and unsettled issues and make informed decisions 8. Providers can even be granted logins to the portal or the data can be sent to them via email or RSS for action 9. Be able to get some metrics (both from CCK as well as end user perspectives) as to 1. How quickly providers close issues 2. Which providers are complained about the most 3. What are the most common complaints across providers 4. Which sector raises the most issues On Fri, Oct 9, 2009 at 11:46 AM, Solomon Mburu <[email protected]> wrote:
I also have the same query regarding the complaints. As we wait for the regulations to be passed and be part of the existing laws, where will the suffering subscribers really take their complaints? If CCK could offer a clear 'ad hoc' place where such complaints could be sent and acted upon, it would be grateful as there is nothing right when people complain and there is no place to take a complaint.
Maybe Dr. Ndemo can shed some light on this.
My little thoughts
Dear All, There is a software developer meet that Conrad facilitates for us Microsoft Partners and Professionals. In the November meeting Conrad and others can shed more some light on how a system such as the one he described (in the e-mail below) can be done. We will have another 2 or 3 software developers of Conrad's caliber in a panel discussing this kind of system . When to build Information Systems from scratch (via the .Net framework) and why some Orgs choose to customize Microsoft (SharePoint and CRM) Servers instead. The software developers (project managers) all have experience developing these kinds of systems for Local and Multi National Organizations. We would appreciate if PS Ndemo can join us on the Saturday morning we meet in early November to help us understand how Politics fails Public Sector Information System Projects. http://www.itpro.co.uk/616087/id-cards-and-the-worst-of-public-sector-it-fai... http://www.itpro.co.uk/110317/mps-told-nhs-it-programme-not-looking-good Will announce location and date after we sync various speaker / contributor schedules. Best Regards SMM PS. FOSS has been appreciated and awarded in Kenya - more so by others - so no flames please! Bring your questions to the meet instead. Rad! wrote:
Visiting the CCK site leaves few surprises. If you want to complain, the consumer section (http://www.cck.go.ke/consumer_center/) takes you to a link to file a complaint (http://www.cck.go.ke/consumer_center/). This particular and typical implementation of e-government unsurprisingly expects you to
1. Download the form (a PDF) 2. Fill it in (it is not even a PDF form. You'll have to fill it in by hand/typerwiter) 3. Post it to CCK at your cost
Presumably, someone at CCK will
1. Collect all these forms 2. Open and key them in somewhere (assuming there is a database of sorts for this sort of thing) 3. Take action 4. Respond to the complainant upon resolution
It is also not clear how to track the status of complaints while being addressed
In this era of real time cheque clearing, electronic payment and broadband internet such a token attempt at customer service boggles the mind.
It is in everyone's best interests, including the CCK to completely automate this procedure. This should be something done completely online Users would then:
1. Browse to the complaint section 2. Enter their information (In my dream world one day all goverment databases will be integrated so I can just provide my PIN) 3. Select from a list of providers (Currently I have to do extra work to find out the provider's details) 4. Select from the type of complaints 5. Provide commentary and upload supporting documents 6. Be assigned a case number that they can use as a reference to track status online 7. Be able to browse providers by complaints -- suitably anonymized, perhaps just the complaint types and unsettled issues and make informed decisions 8. Providers can even be granted logins to the portal or the data can be sent to them via email or RSS for action 9. Be able to get some metrics (both from CCK as well as end user perspectives) as to 1. How quickly providers close issues 2. Which providers are complained about the most 3. What are the most common complaints across providers 4. Which sector raises the most issues
On Fri, Oct 9, 2009 at 11:46 AM, Solomon Mburu <[email protected] <mailto:[email protected]>> wrote:
I also have the same query regarding the complaints. As we wait for the regulations to be passed and be part of the existing laws, where will the suffering subscribers really take their complaints? If CCK could offer a clear 'ad hoc' place where such complaints could be sent and acted upon, it would be grateful as there is nothing right when people complain and there is no place to take a complaint.
Maybe Dr. Ndemo can shed some light on this.
My little thoughts
------------------------------------------------------------------------
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Solomon, Starting with the organization makes a logical sense. This forum has had many successes including a recent case of electronic tampering with intent to steal and which has led to some arrest today. We have also in the past taken action whenever customers complain. Today I just called Mickael, CEO Telkom to respond to Judy. We need to formalize such issues in the regulations. More important Kenyans must internalize ethics, to know what is right or wrong, bad or good. This is a culture we must embrace because a number of complaints emenate from simple recklessness. If any employee fails to take responsibility, we must escalate this. You see irresponsibility all around us. That is why employee theft is a major threat to our progress. That is why we do not return our calls. Regards Ndemo. Sent from my BlackBerry® -----Original Message----- From: Solomon Mburu <[email protected]> Date: Fri, 9 Oct 2009 11:46:53 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Consumer Protection - Safaricom I also have the same query regarding the complaints. As we wait for the regulations to be passed and be part of the existing laws, where will the suffering subscribers really take their complaints? If CCK could offer a clear 'ad hoc' place where such complaints could be sent and acted upon, it would be grateful as there is nothing right when people complain and there is no place to take a complaint. Maybe Dr. Ndemo can shed some light on this. My little thoughts On 09/10/2009, Marilyn Kamuru <[email protected]> wrote:
So where should all these consumers go if they are unsatisfied with the response from the company? And who will monitor systemic complaints which may be a harbinger of serious problems especially when these are regulated industries?
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, October 09, 2009 9:57 AM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Consumer Protection - Safaricom
Thanks Alice, Note for example the contribution by Stanley. It will enrich that we have already proposed. We have a great chance to make better regulations in the ICT sector. Indeed there is pt no pot need to perpetually complain even in cases where you have power to change things.
Regards
Ndemo. Sent from my BlackBerryR
-----Original Message----- From: [email protected] Date: Thu, 8 Oct 2009 13:07:55 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Consumer Protection - Safaricom
I agree with P.S Ndemo.
We need to not only make reference to the draft/proposed regulations but also in this case the specific consumer provisions.
But while, the draft regulations have specific consumer provisions, technological developments and convergence provide some challenges that may not necessarily be fully addressed by the specific consumer provision, so would offer to suggest that we look at all of the regulations including e-transactions, etc. I also think we may need to think about additional laws and regulations that are focused on consumer protection matters generally and not only the in the ICT sector.
Best alice
p.s: views expressed are personal and not a reflection of any of the institutions/organisations I am affiliated with.
Mr. Mwangi, The Government has published consumer regulations and sort comments from consumers. How comes that you are not making reference to those regulations with respect to this case? The Government can only deal with broad policy reforms not case by case. We need your comments on the way forward.
Regards
Ndemo.
Wamuyu et al
I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers. Last time I checked there was a division in the CCK that was created for consumer protect the interests of consumers of communications services in Kenya will be better protected, following the creation of a Consumer Affairs Division at CCK. The new division will be responsible for strengthening the Commission's capacity to discharge its consumer protection roles. The creation of the division has been necessitated by the increase in the number of players in the communications sector, incidences of non-compliance to licence conditions and violation of the rights of consumers. " here is what there say on thier site http://www.cck.go.ke/consumer_center/
"The Commission also comes to the aid of consumers by helping them resolve long-standing complaints or disputes with their service providers. The Commission does this on those instances where the consumers have made several attempts to have them resolved, but have either received no response or have not received a satisfactory response. The Commission is exploring ways of assisting consumers that opt for litigation. You can get more information, including the procedure for filing complaints, through the useful links provided below."
Cheers Steve On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <[email protected]> wrote:
Wamuyu,
Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....
SammyG.
On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://desires-and-dreams.blogspot.com https://smiley2.wordpress.com www.takingitglobal.org/mburu _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
participants (6)
-
alice＠apc.org -
bitange＠jambo.co.ke -
Marilyn Kamuru -
Rad! -
S.Murigi Muraya -
Solomon Mburu