Hello Joseph, Kindly email me your contacts so that I can be able to get in touch with you to urgently look into resolving your concerns raised. Kind regards, Angela Ng'ang'a - Mumo Chief Corporate Communications Officer Landline : 020 - 4952503 Orange Mobile : 0772 548 066 Email : [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Ijumaa, Oktoba 28, 2011 11:39 AM To: Angela Nganga- Mumo Subject: kictanet Digest, Vol 53, Issue 133 Send kictanet mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Telkom/Orange shoddy/unresponsive service (Joseph Waruingi) 2. New US E-PARASITE Act Worrying (Muchiri Nyaggah) ---------------------------------------------------------------------- Message: 1 Date: Fri, 28 Oct 2011 11:37:47 +0300 From: Joseph Waruingi <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Subject: [kictanet] Telkom/Orange shoddy/unresponsive service Message-ID: <CAOnK3DONSKLbCSbNxpwTRvOOqY5PfyhMSw+QbmdBFdbLJoVHyA@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Dear listers, Our organization invested in fixed wireless lines as part of a recent office move. We have been struggling to have Telkom convert the lines from pre to post paid and despite having paid the requisite fees - Kshs 10,000 per line, we are still struggling to have this done, almost a month later. They claim they have done it but we have protested it has not been done, since we are the users of the services - a contest of sort of their word against ours. All the contacts we have had, have stopped answering our calls and responding to our emails. Is there anyone from Telkom/Orange on list who would care to respond and have this fixed for us? Seems old habits die hard. Joseph