Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
Eric, I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level. We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc. But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme. regards. walu. --- On Thu, 6/4/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks To: "Walubengo J" <jwalu@yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, June 4, 2009, 10:22 AM Dear All:
Good morning!
If I missed it, I apologize. I have two questions:
1. Are we agreed on which portion of the BPO value Chain we want to enter? 2. If we are in agreement, what should the appropriate Incentive Regime be?
The question regarding the speed with which speed with which we identify and articulate our policy and other incentive frameworks is something that must be addressed as a matter of priority. In the fluid environment that the global arena is, our slow processes will remain a major headache.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan "In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility..........I welcome it." John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
Repfor-----Original Message----- RepforFrom: kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke] RepforOn Behalf Of Walubengo J RepforSent: Thursday, June 04, 2009 8:14 AM RepforTo: Eric Aligula RepforCc: KICTAnet ICT Policy Discussions RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional RepforFrameworks Repfor Repfor Repfor RepforDear Listers, Repfor RepforI am encouraged by the flood of ideas that kicked in after Bill and RepforDr. Ndemo's interventions. Ofcourse Kenduiywo, Bakuli and Peres Repforyour discourse is as insightful as that of MM and Barrack. Lets Repforkeep the ideas flowing on previous themes even as we move onto Repfortoday's theme - just ensure you pick against the corresponding Repforsubject line and post. Repfor RepforI wish to open today's theme on Institutional Frameworks. The RepforResearchers found that in S.Africa, Mauritius, and India, the RepforPrivate Sector BPO lobby groups, Data Security Groups and RepforGovernment Agencies were working harmoniously with clear, non- Repforoverlapping mandates to support the BPO sector. In Kenya it was Repforfound that several bodies were involved in the BPO Sector. These Repforwere largely Government agencies such as the Min of Education Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion RepforCouncil, CCK amongst others. The biggest challenge in Kenya was Repforthat there seemed to be no overall, cordinating body overseeing Repforthese functions - leading to alot of duplicated and un-cordinated Repforeffort from the various Players. And so our next Qtn is: Repfor RepforQtn 5: What needs to be done to improve/strengthen the Repforinstitutional framework in order for the BPO and outsourcing sector Repforto play its planned role in the Kenyan economy? Repfor RepforWe have today on this since tmrw we shall move into the Government RepforSubsidiy/Incentive Issues for the BPO Sector. Repfor Repforwalu. Repfor Repfor Repfor Repfor Repfor Repfor_______________________________________________ Repforkictanet mailing list Repforkictanet@lists.kictanet.or.ke Repforhttp://lists.kictanet.or.ke/mailman/listinfo/kictanet Repfor RepforThis message was sent to: jairah@kippra.or.ke RepforUnsubscribe or change your options at Repforhttp://lists.kictanet.or.ke/mailman/options/kictanet/jairah%40kippr Repfora.or.ke
Walu, Agreed we can create a balance but we must identify our niche areas but that is a topic for a later discussion on this forum so let us not dwell on it. However, a good example is some of the UK firms who outsourced work to India because it was cheaper, are now taking some of the actuarial work to South Africa as they will find the skill sets that they may not get as easily in India or Phillipines. This trend may increase as they are willing to pay the optimum price for these skill sets not necessarily the cheapest price. This is despite the fact that South Africa is more expensive, their interest is the skill sets. Best, Nyaki ________________________________ From: Walubengo J <jwalu@yahoo.com> To: elizaslider@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, June 4, 2009 10:33:56 AM Subject: Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks Eric, I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level. We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc. But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme. regards. walu. --- On Thu, 6/4/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks To: "Walubengo J" <jwalu@yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, June 4, 2009, 10:22 AM Dear All:
Good morning!
If I missed it, I apologize. I have two questions:
1. Are we agreed on which portion of the BPO value Chain we want to enter? 2. If we are in agreement, what should the appropriate Incentive Regime be?
The question regarding the speed with which speed with which we identify and articulate our policy and other incentive frameworks is something that must be addressed as a matter of priority. In the fluid environment that the global arena is, our slow processes will remain a major headache.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan "In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility..........I welcome it." John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
Repfor-----Original Message----- RepforFrom: kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke] RepforOn Behalf Of Walubengo J RepforSent: Thursday, June 04, 2009 8:14 AM RepforTo: Eric Aligula RepforCc: KICTAnet ICT Policy Discussions RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional RepforFrameworks Repfor Repfor Repfor RepforDear Listers, Repfor RepforI am encouraged by the flood of ideas that kicked in after Bill and RepforDr. Ndemo's interventions. Ofcourse Kenduiywo, Bakuli and Peres Repforyour discourse is as insightful as that of MM and Barrack. Lets Repforkeep the ideas flowing on previous themes even as we move onto Repfortoday's theme - just ensure you pick against the corresponding Repforsubject line and post. Repfor RepforI wish to open today's theme on Institutional Frameworks. The RepforResearchers found that in S.Africa, Mauritius, and India, the RepforPrivate Sector BPO lobby groups, Data Security Groups and RepforGovernment Agencies were working harmoniously with clear, non- Repforoverlapping mandates to support the BPO sector. In Kenya it was Repforfound that several bodies were involved in the BPO Sector. These Repforwere largely Government agencies such as the Min of Education Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion RepforCouncil, CCK amongst others. The biggest challenge in Kenya was Repforthat there seemed to be no overall, cordinating body overseeing Repforthese functions - leading to alot of duplicated and un-cordinated Repforeffort from the various Players. And so our next Qtn is: Repfor RepforQtn 5: What needs to be done to improve/strengthen the Repforinstitutional framework in order for the BPO and outsourcing sector Repforto play its planned role in the Kenyan economy? Repfor RepforWe have today on this since tmrw we shall move into the Government RepforSubsidiy/Incentive Issues for the BPO Sector. Repfor Repforwalu. Repfor Repfor Repfor Repfor Repfor Repfor_______________________________________________ Repforkictanet mailing list Repforkictanet@lists.kictanet.or.ke Repforhttp://lists.kictanet.or.ke/mailman/listinfo/kictanet Repfor RepforThis message was sent to: jairah@kippra.or.ke RepforUnsubscribe or change your options at Repforhttp://lists.kictanet.or.ke/mailman/options/kictanet/jairah%40kippr Repfora.or.ke
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Nyaki, What Walu calls high-end BPO work such as software engineering is already here. As much as you wish to relegate this line of discussion to the back burner allow me to please let you into this one gem of a Science Park (we have 4 themes, biotechnology, ICT, energy and materials science) which is more of a knowledge process outsourcing at Masinde Muliro University see http://www.mmust.ac.ke/g7systems.html David On Thu, Jun 4, 2009 at 1:29 PM, Catherine Adeya <elizaslider@yahoo.com>wrote:
Walu,
Agreed we can create a balance but we must identify our niche areas but that is a topic for a later discussion on this forum so let us not dwell on it. However, a good example is some of the UK firms who outsourced work to India because it was cheaper, are now taking some of the actuarial work to South Africa as they will find the skill sets that they may not get as easily in India or Phillipines. This trend may increase as they are willing to pay the optimum price for these skill sets not necessarily the cheapest price. This is despite the fact that South Africa is more expensive, their interest is the skill sets.
Best,
Nyaki
------------------------------ *From:* Walubengo J <jwalu@yahoo.com> *To:* elizaslider@yahoo.com *Cc:* KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> *Sent:* Thursday, June 4, 2009 10:33:56 AM *Subject:* Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
Eric,
I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level.
We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc. But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme.
regards.
walu.
--- On Thu, 6/4/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks To: "Walubengo J" <jwalu@yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, June 4, 2009, 10:22 AM Dear All:
Good morning!
If I missed it, I apologize. I have two questions:
1. Are we agreed on which portion of the BPO value Chain we want to enter? 2. If we are in agreement, what should the appropriate Incentive Regime be?
The question regarding the speed with which speed with which we identify and articulate our policy and other incentive frameworks is something that must be addressed as a matter of priority. In the fluid environment that the global arena is, our slow processes will remain a major headache.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan "In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility..........I welcome it." John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
Repfor-----Original Message----- RepforFrom: kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke Repfor[mailto:kictanet-bounces+jairah <kictanet-bounces%2Bjairah>= kippra.or.ke@lists.kictanet.or.ke] RepforOn Behalf Of Walubengo J RepforSent: Thursday, June 04, 2009 8:14 AM RepforTo: Eric Aligula RepforCc: KICTAnet ICT Policy Discussions RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional RepforFrameworks Repfor Repfor Repfor RepforDear Listers, Repfor RepforI am encouraged by the flood of ideas that kicked in after Bill and RepforDr. Ndemo's interventions. Ofcourse Kenduiywo, Bakuli and Peres Repforyour discourse is as insightful as that of MM and Barrack. Lets Repforkeep the ideas flowing on previous themes even as we move onto Repfortoday's theme - just ensure you pick against the corresponding Repforsubject line and post. Repfor RepforI wish to open today's theme on Institutional Frameworks. The RepforResearchers found that in S.Africa, Mauritius, and India, the RepforPrivate Sector BPO lobby groups, Data Security Groups and RepforGovernment Agencies were working harmoniously with clear, non- Repforoverlapping mandates to support the BPO sector. In Kenya it was Repforfound that several bodies were involved in the BPO Sector. These Repforwere largely Government agencies such as the Min of Education Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion RepforCouncil, CCK amongst others. The biggest challenge in Kenya was Repforthat there seemed to be no overall, cordinating body overseeing Repforthese functions - leading to alot of duplicated and un-cordinated Repforeffort from the various Players. And so our next Qtn is: Repfor RepforQtn 5: What needs to be done to improve/strengthen the Repforinstitutional framework in order for the BPO and outsourcing sector Repforto play its planned role in the Kenyan economy? Repfor RepforWe have today on this since tmrw we shall move into the Government RepforSubsidiy/Incentive Issues for the BPO Sector. Repfor Repforwalu. Repfor Repfor Repfor Repfor Repfor Repfor_______________________________________________ Repforkictanet mailing list Repforkictanet@lists.kictanet.or.ke Repforhttp://lists.kictanet.or.ke/mailman/listinfo/kictanet Repfor RepforThis message was sent to: jairah@kippra.or.ke RepforUnsubscribe or change your options at Repfor http://lists.kictanet.or.ke/mailman/options/kictanet/jairah%40kippr Repfora.or.ke <http://repfora.or.ke/>
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Very useful information David....asante sana! ________________________________ From: David Otwoma <otwomad@gmail.com> To: Catherine Adeya <elizaslider@yahoo.com> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, June 4, 2009 5:22:44 PM Subject: Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks Nyaki, What Walu calls high-end BPO work such as software engineering is already here. As much as you wish to relegate this line of discussion to the back burner allow me to please let you into this one gem of a Science Park (we have 4 themes, biotechnology, ICT, energy and materials science) which is more of a knowledge process outsourcing at Masinde Muliro University see http://www.mmust.ac.ke/g7systems.html David On Thu, Jun 4, 2009 at 1:29 PM, Catherine Adeya <elizaslider@yahoo.com> wrote: Walu, Agreed we can create a balance but we must identify our niche areas but that is a topic for a later discussion on this forum so let us not dwell on it. However, a good example is some of the UK firms who outsourced work to India because it was cheaper, are now taking some of the actuarial work to South Africa as they will find the skill sets that they may not get as easily in India or Phillipines. This trend may increase as they are willing to pay the optimum price for these skill sets not necessarily the cheapest price. This is despite the fact that South Africa is more expensive, their interest is the skill sets. Best, Nyaki ________________________________ From: Walubengo J <jwalu@yahoo.com> To: elizaslider@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, June 4, 2009 10:33:56 AM Subject: Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks Eric, I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level. We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc. But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme. regards. walu. --- On Thu, 6/4/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks To: "Walubengo J" <jwalu@yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, June 4, 2009, 10:22 AM Dear All:
Good morning!
If I missed it, I apologize. I have two questions:
1. Are we agreed on which portion of the BPO value Chain we want to enter? 2. If we are in agreement, what should the appropriate Incentive Regime be?
The question regarding the speed with which speed with which we identify and articulate our policy and other incentive frameworks is something that must be addressed as a matter of priority. In the fluid environment that the global arena is, our slow processes will remain a major headache.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan "In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility..........I welcome it." John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
Repfor-----Original Message----- RepforFrom: kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke] RepforOn Behalf Of Walubengo J RepforSent: Thursday, June 04, 2009 8:14 AM RepforTo: Eric Aligula RepforCc: KICTAnet ICT Policy Discussions RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional RepforFrameworks Repfor Repfor Repfor RepforDear Listers, Repfor RepforI am encouraged by the flood of ideas that kicked in after Bill and RepforDr. Ndemo's interventions. Ofcourse Kenduiywo, Bakuli and Peres Repforyour discourse is as insightful as that of MM and Barrack. Lets Repforkeep the ideas flowing on previous themes even as we move onto Repfortoday's theme - just ensure you pick against the corresponding Repforsubject line and post. Repfor RepforI wish to open today's theme on Institutional Frameworks. The RepforResearchers found that in S.Africa, Mauritius, and India, the RepforPrivate Sector BPO lobby groups, Data Security Groups and RepforGovernment Agencies were working harmoniously with clear, non- Repforoverlapping mandates to support the BPO sector. In Kenya it was Repforfound that several bodies were involved in the BPO Sector. These Repforwere largely Government agencies such as the Min of Education Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion RepforCouncil, CCK amongst others. The biggest challenge in Kenya was Repforthat there seemed to be no overall, cordinating body overseeing Repforthese functions - leading to alot of duplicated and un-cordinated Repforeffort from the various Players. And so our next Qtn is: Repfor RepforQtn 5: What needs to be done to improve/strengthen the Repforinstitutional framework in order for the BPO and outsourcing sector Repforto play its planned role in the Kenyan economy? Repfor RepforWe have today on this since tmrw we shall move into the Government RepforSubsidiy/Incentive Issues for the BPO Sector. Repfor Repforwalu. Repfor Repfor Repfor Repfor Repfor Repfor_______________________________________________ Repforkictanet mailing list Repforkictanet@lists.kictanet.or.ke Repforhttp://lists.kictanet.or.ke/mailman/listinfo/kictanet Repfor RepforThis message was sent to: jairah@kippra.or.ke RepforUnsubscribe or change your options at Repforhttp://lists.kictanet.or.ke/mailman/options/kictanet/jairah%40kippr Repfora.or.ke
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: elizaslider@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/elizaslider%40yahoo.com _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: otwomad@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com
Eric, Long time no see! We shall discuss this as the last theme - the attractiveness of Kenya as a BPO and off-shoring destination and what niche Kenya should focus on. So unleash the good ideas you have then. Regards. tim waema On Thu, 2009-06-04 at 00:33 -0700, Walubengo J wrote:
Eric,
I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level.
We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc. But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme.
regards.
walu.
--- On Thu, 6/4/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks To: "Walubengo J" <jwalu@yahoo.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, June 4, 2009, 10:22 AM Dear All:
Good morning!
If I missed it, I apologize. I have two questions:
1. Are we agreed on which portion of the BPO value Chain we want to enter? 2. If we are in agreement, what should the appropriate Incentive Regime be?
The question regarding the speed with which speed with which we identify and articulate our policy and other incentive frameworks is something that must be addressed as a matter of priority. In the fluid environment that the global arena is, our slow processes will remain a major headache.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan "In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility..........I welcome it." John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
Repfor-----Original Message----- RepforFrom: kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke] RepforOn Behalf Of Walubengo J RepforSent: Thursday, June 04, 2009 8:14 AM RepforTo: Eric Aligula RepforCc: KICTAnet ICT Policy Discussions RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional RepforFrameworks Repfor Repfor Repfor RepforDear Listers, Repfor RepforI am encouraged by the flood of ideas that kicked in after Bill and RepforDr. Ndemo's interventions. Ofcourse Kenduiywo, Bakuli and Peres Repforyour discourse is as insightful as that of MM and Barrack. Lets Repforkeep the ideas flowing on previous themes even as we move onto Repfortoday's theme - just ensure you pick against the corresponding Repforsubject line and post. Repfor RepforI wish to open today's theme on Institutional Frameworks. The RepforResearchers found that in S.Africa, Mauritius, and India, the RepforPrivate Sector BPO lobby groups, Data Security Groups and RepforGovernment Agencies were working harmoniously with clear, non- Repforoverlapping mandates to support the BPO sector. In Kenya it was Repforfound that several bodies were involved in the BPO Sector. These Repforwere largely Government agencies such as the Min of Education Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion RepforCouncil, CCK amongst others. The biggest challenge in Kenya was Repforthat there seemed to be no overall, cordinating body overseeing Repforthese functions - leading to alot of duplicated and un-cordinated Repforeffort from the various Players. And so our next Qtn is: Repfor RepforQtn 5: What needs to be done to improve/strengthen the Repforinstitutional framework in order for the BPO and outsourcing sector Repforto play its planned role in the Kenyan economy? Repfor RepforWe have today on this since tmrw we shall move into the Government RepforSubsidiy/Incentive Issues for the BPO Sector. Repfor Repforwalu. Repfor Repfor Repfor Repfor Repfor Repfor_______________________________________________ Repforkictanet mailing list Repforkictanet@lists.kictanet.or.ke Repforhttp://lists.kictanet.or.ke/mailman/listinfo/kictanet Repfor RepforThis message was sent to: jairah@kippra.or.ke RepforUnsubscribe or change your options at Repforhttp://lists.kictanet.or.ke/mailman/options/kictanet/jairah%40kippr Repfora.or.ke
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participants (4)
-
Catherine Adeya -
David Otwoma -
Prof. Waema -
Walubengo J