Dear Listers, Best wishes for health and prosperity in 2012. I wanted to pass on the article below as the issues discussed have some relevance for Kenya's outsourcing industry. Regards, Sean Moroney http://www.itweb.co.za/index.php?option=com_content <http://www.itweb.co.za/index.php?option=com_content&view=article&id=50214:s a-must-grab-bpo-opportunity&catid=44&itwebafrica=t> &view=article&id=50214:sa-must-grab-bpo-opportunity&catid=44&itwebafrica=t