Some interesting links... www.ok.gov/OSF/documents/CIOSolicitation_AppendixA.doc http://fcw.com/articles/2013/04/23/dod-directive-cio-role.aspx The US even has a "Paper Work Reduction" Act.... (very long) http://www.whitehouse.gov/omb/circulars_a130_a130appendix_iv Would be very interesting to know how much we spend on paper vs software. Time wasted filing papers, burning out filing clerks who refuse to cooperate unless they are paid to do boring filing work, time wasted by millions of Kenyans waiting to be served.