Notice:-BPO eDiscussion, June 2nd-15th, 2009
Dear esteemed Listers (& apologies for cross-posting), I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community. We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications: e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating) The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya. The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009. We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after. walu.
Walu, I may be wrong but there is also a BPO study being done under the auspices of Kenya ICT Board by McKinsey....... Eric here On 27 May 2009, at 09:27, Walubengo J wrote:
Dear esteemed Listers (& apologies for cross-posting),
I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community.
We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications:
e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating)
The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya.
The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications
The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009.
We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after.
walu.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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Eric M.K Osiakwan Director Internet Research www.internetresearch.com.gh emko@internetresearch.com.gh 42 Ring Road Central, Accra-North Tel: +233.21.258800 ext 7031 Fax: +233.21.258811 Cell: +233.24.4386792
Walu, Please receive much appreciation to what you are doing. It is true there are the efforts being done by Prof. T. Waema et al. We were present during the launch at KICC of the study and among GoK organizations which, then, pledged to be part of the study included Kenya ICT Board and CCK. The Kenya BPO&CC Society had strong representation on the team (in the persons of the Chair and Vice Chair) and the only funder at that point was the Canadians through IDRC. Did more organizations top up what IDRC had put on the table? The McKinsey part has been shrouded in usual GoK bureaucracy and it would be interesting to know who are the team members and how they were recruited. More interesting is that the buzz that the report is 'ready' and what is yet to happen is its 'launch' (before or after Stakeholders feedback should be the question!). That aside, there is also another effort by Prof. David L. Bakuli ......... read on......below on past emails. Have a great day all. David David Otwoma to Gilda, Gilda, Esther, Nancy, Edwin, Peter, Lucy, Peres, peres, Luvisia, Luvisia show details May 19 (9 days ago) Reply Morning Executive Members, Prof. David L. Bakuli is a long time acquaintance who is now at Westfield State College as the Business Internship Coordinator in the State of Massachusetts in the USA. During the Conference on Dissemination of Research Results and Exhibition of Innovations organized by the NCST from 4th to 8th May, 2009 he was in Kenya to attend it. Below please find a self explanatory email he sent me. If you are willing to participate in his request you may get to him directly (have ccd him this email) or you may use me. He is aware that we have a strong Kenya Business Process Outsourcing and Contact Centre Society with all of us as the Executive but more important the issues he raises in the questions may be of interest to our future, present and past members. Just as a point of information to the good Prof. BPO is one of the flagship projects in the Economic Pillar (Vision 2030). It appears on page 78 of the Vision 2030 First Medium term Plan 2008-2012 as section 4.5. 4.5.1 deals with Situation Analysis, Emerging Issues and Challenges. 4.5.2 on page 79 deals with Programmes and Projects for 2008-2012. 4.5.3 deals with Policy, Legal and Institutional Reforms. It may interest all of us that 'the BPO and CC policy will guide the operations of BPO and CC and set a framework that will guide the growth of the BPO sector' is the only sentence in section 4.5.3!!!!!!! Do not be surprised when, IDRC, Rockfella (sp), McKinsey & Co. etc.come to jump in to fill this void (no policy framework, etc etc.) Please feel free to ask for clarifications where there might be haziness. Kind regards, David Luvisia Bakuli to me show details May 18 (10 days ago) Reply David – Business Process Outsourcing (BPO) has been identified as one of the four pillars to support Kenya's overarching Vision 2030. The BPO sector, according to a recent Gartner report, is supposed to grow despite the global economic slowdown. I am looking for stories about successful and not so successful outsourcing businesses in Kenya. Your comment during the conference prompted me to follow up with your experiences in the private sector especially outsourcing business. I am writing a series of short cases and will disguise the information so that individual businesses and owners are identified. For this reason, I have the following questions that I would like you to answer for me as part of this series on the study of the BPO or call centre business in Kenya. Thanks so much, D. L. Bakuli 1. Question 1: What was the name of your business and in what sector was your business? 2. Question 2: How long did you operate your outsourcing/call centre business? 3. Question 3: What were the highs and lows in the operation of this business? 4. Question 4:Reflecting on your experiences operating the business, what advice would you give a person starting out now to operate a similar business in Kenya? 5. Question 5: As a current or past member of BPO & Contact Centre Society (BPOCSS), what is your view about what role the society has played or ought to play in fostering the BPOCC sector in Kenya? 6. Question 6:Are there any handicaps that BPOCC society faces in its operations within Kenya? 7. Question 7:As a former Kenyan in the Diaspora, what role do you think professional Kenyans can play to support business process outsourcing in Kenya? 8. Question 8: What do you think are the top key success factors in the BPO and Call Centre Business? That is, what are the vendors looking for when they engage a Kenyan-based call centre or BPO? 9. Question 9: From where do the the top vendors who outsource in Kenya hail? (North America, Western Europe, Africa, etc.) 10. Question 10:Beyond listing BPO as one of the four pillars to the Vision 2030, what else can the Government of Kenya do, or has done so far, to support the BPO sector? 11. Question 11: Looking back at your experience and that of other firms in the BPOCC sector, what would you say are Kenya's strengths as compared to say India, South Africa, Brazil, etc? What are its weaknesses? 12. Question 12: What is your estimate of domestic outsourcing? That is what percentage of outsourcing business in Kenya is by Kenyan vendors such as banks, manufacturing business, etc located in Kenya? On Thu, May 28, 2009 at 8:40 AM, Eric M.K Osiakwan < emko@internetresearch.com.gh> wrote:
Walu,
I may be wrong but there is also a BPO study being done under the auspices of Kenya ICT Board by McKinsey.......
Eric here
On 27 May 2009, at 09:27, Walubengo J wrote:
Dear esteemed Listers (& apologies for cross-posting),
I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community.
We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications:
e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating)
The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya.
The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications
The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009.
We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after.
walu.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: emko@internetresearch.com.gh Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearch...
Eric M.K Osiakwan Director Internet Research www.internetresearch.com.gh emko@internetresearch.com.gh 42 Ring Road Central, Accra-North Tel: +233.21.258800 ext 7031 Fax: +233.21.258811 Cell: +233.24.4386792
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-- David Otwoma, Chief Science Secretary, National Council for Science and Technology, Utalii House 9th Floor, Mobile tel: +254 722 141771, Office tel: +254 (0)20 2346915, P. O. Box 5687 - 00100, Nairobi, Kenya email: otwomad@gmail.com & otwoma@ncst.go.ke www.ncst.go.ke
David, Unfortunately, no funds were forthcoming from Kenya ICT Board and CCK. The researchers were forced to scale back and left out two countries. But we believe the rigorous research approach used has yielded some useful findings that can guide this country going forward. Strong collaborative links have been maintained with these key institutions and the Ministry of InfoCom during the entire research period. The online consultation about to be launched is part of the research process to ensure input from all key stakeholders (in addition to the face2face workshops held since last year). The last stakeholder workshop will be held towards the end of June 2009 (next month). I would encourage us all to thoroughly scrutinize the findings that will be shared with a view to provide constructive contributions and recommendations that can guide policy and development of the BPO sector in Kenya. We strongly believe that local people must take the lead in producing and applying development knowledge to address the challenges they face. I look forward to stimulating discussions. Edith ________________________________ From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of David Otwoma Sent: 28 May 2009 11:09 To: Edith Adera Cc: Luvisia Bakuli; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009 Walu, Please receive much appreciation to what you are doing. It is true there are the efforts being done by Prof. T. Waema et al. We were present during the launch at KICC of the study and among GoK organizations which, then, pledged to be part of the study included Kenya ICT Board and CCK. The Kenya BPO&CC Society had strong representation on the team (in the persons of the Chair and Vice Chair) and the only funder at that point was the Canadians through IDRC. Did more organizations top up what IDRC had put on the table? The McKinsey part has been shrouded in usual GoK bureaucracy and it would be interesting to know who are the team members and how they were recruited. More interesting is that the buzz that the report is 'ready' and what is yet to happen is its 'launch' (before or after Stakeholders feedback should be the question!). That aside, there is also another effort by Prof. David L. Bakuli ......... read on......below on past emails. Have a great day all. David David Otwoma to Gilda, Gilda, Esther, Nancy, Edwin, Peter, Lucy, Peres, peres, Luvisia, Luvisia show details May 19 (9 days ago) Reply Morning Executive Members, Prof. David L. Bakuli is a long time acquaintance who is now at Westfield State College as the Business Internship Coordinator in the State of Massachusetts in the USA. During the Conference on Dissemination of Research Results and Exhibition of Innovations organized by the NCST from 4th to 8th May, 2009 he was in Kenya to attend it. Below please find a self explanatory email he sent me. If you are willing to participate in his request you may get to him directly (have ccd him this email) or you may use me. He is aware that we have a strong Kenya Business Process Outsourcing and Contact Centre Society with all of us as the Executive but more important the issues he raises in the questions may be of interest to our future, present and past members. Just as a point of information to the good Prof. BPO is one of the flagship projects in the Economic Pillar (Vision 2030). It appears on page 78 of the Vision 2030 First Medium term Plan 2008-2012 as section 4.5. 4.5.1 deals with Situation Analysis, Emerging Issues and Challenges. 4.5.2 on page 79 deals with Programmes and Projects for 2008-2012. 4.5.3 deals with Policy, Legal and Institutional Reforms. It may interest all of us that 'the BPO and CC policy will guide the operations of BPO and CC and set a framework that will guide the growth of the BPO sector' is the only sentence in section 4.5.3!!!!!!! Do not be surprised when, IDRC, Rockfella (sp), McKinsey & Co. etc.come to jump in to fill this void (no policy framework, etc etc.) Please feel free to ask for clarifications where there might be haziness. Kind regards, David Luvisia Bakuli to me show details May 18 (10 days ago) Reply David - Business Process Outsourcing (BPO) has been identified as one of the four pillars to support Kenya's overarching Vision 2030. The BPO sector, according to a recent Gartner report, is supposed to grow despite the global economic slowdown. I am looking for stories about successful and not so successful outsourcing businesses in Kenya. Your comment during the conference prompted me to follow up with your experiences in the private sector especially outsourcing business. I am writing a series of short cases and will disguise the information so that individual businesses and owners are identified. For this reason, I have the following questions that I would like you to answer for me as part of this series on the study of the BPO or call centre business in Kenya. Thanks so much, D. L. Bakuli 1. Question 1: What was the name of your business and in what sector was your business? 2. Question 2: How long did you operate your outsourcing/call centre business? 3. Question 3: What were the highs and lows in the operation of this business? 4. Question 4:Reflecting on your experiences operating the business, what advice would you give a person starting out now to operate a similar business in Kenya? 5. Question 5: As a current or past member of BPO & Contact Centre Society (BPOCSS), what is your view about what role the society has played or ought to play in fostering the BPOCC sector in Kenya? 6. Question 6:Are there any handicaps that BPOCC society faces in its operations within Kenya? 7. Question 7:As a former Kenyan in the Diaspora, what role do you think professional Kenyans can play to support business process outsourcing in Kenya? 8. Question 8: What do you think are the top key success factors in the BPO and Call Centre Business? That is, what are the vendors looking for when they engage a Kenyan-based call centre or BPO? 9. Question 9: From where do the the top vendors who outsource in Kenya hail? (North America, Western Europe, Africa, etc.) 10. Question 10:Beyond listing BPO as one of the four pillars to the Vision 2030, what else can the Government of Kenya do, or has done so far, to support the BPO sector? 11. Question 11: Looking back at your experience and that of other firms in the BPOCC sector, what would you say are Kenya's strengths as compared to say India, South Africa, Brazil, etc? What are its weaknesses? 12. Question 12: What is your estimate of domestic outsourcing? That is what percentage of outsourcing business in Kenya is by Kenyan vendors such as banks, manufacturing business, etc located in Kenya? On Thu, May 28, 2009 at 8:40 AM, Eric M.K Osiakwan <emko@internetresearch.com.gh<mailto:emko@internetresearch.com.gh>> wrote: Walu, I may be wrong but there is also a BPO study being done under the auspices of Kenya ICT Board by McKinsey....... Eric here On 27 May 2009, at 09:27, Walubengo J wrote: Dear esteemed Listers (& apologies for cross-posting), I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community. We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications: e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating) The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya. The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009. We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after. walu. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: emko@internetresearch.com.gh<mailto:emko@internetresearch.com.gh> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearch... Eric M.K Osiakwan Director Internet Research www.internetresearch.com.gh<http://www.internetresearch.com.gh/> emko@internetresearch.com.gh<mailto:emko@internetresearch.com.gh> 42 Ring Road Central, Accra-North Tel: +233.21.258800 ext 7031 Fax: +233.21.258811 Cell: +233.24.4386792 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: otwomad@gmail.com<mailto:otwomad@gmail.com> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com -- David Otwoma, Chief Science Secretary, National Council for Science and Technology, Utalii House 9th Floor, Mobile tel: +254 722 141771, Office tel: +254 (0)20 2346915, P. O. Box 5687 - 00100, Nairobi, Kenya email: otwomad@gmail.com<mailto:otwomad@gmail.com> & otwoma@ncst.go.ke<mailto:otwoma@ncst.go.ke> www.ncst.go.ke<http://www.ncst.go.ke>
I totally concur with Edith and since I will be assisting Walu with the moderation, I would encourage 'listers' to give concrete information that may be relevant across the themes that will be outlined. If there are any instances where there are overlaps with these studies you mention please share them during the discussion (of course under the relevant theme) and the research team can utilize this information accordingly, even if it is only to cross-reference. I believe they will come across more initiatives but as long as they are not clearly in the public domain....a lot remain just that....initiatives on paper. The purpose of this forthcoming discussion is to ensure the findings from the study do not gather dust on the shelves and does not become dated (a common occurence with similar studies). Kenya has only one chance to get it right..........no one is actually waiting for us. Best Nyaki (I know Walu referred to me as Dr. C. Adeya...one and the same person) ________________________________ From: Edith Adera <eadera@idrc.or.ke> To: elizaslider@yahoo.com Cc: Luvisia Bakuli <luvisia.bakuli@gmail.com>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, May 28, 2009 10:29:19 AM Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009 David, Unfortunately, no funds were forthcoming from Kenya ICT Board and CCK. The researchers were forced to scale back and left out two countries. But we believe the rigorous research approach used has yielded some useful findings that can guide this country going forward. Strong collaborative links have been maintained with these key institutions and the Ministry of InfoCom during the entire research period. The online consultation about to be launched is part of the research process to ensure input from all key stakeholders (in addition to the face2face workshops held since last year). The last stakeholder workshop will be held towards the end of June 2009 (next month). I would encourage us all to thoroughly scrutinize the findings that will be shared with a view to provide constructive contributions and recommendations that can guide policy and development of the BPO sector in Kenya . We strongly believe that local people must take the lead in producing and applying development knowledge to address the challenges they face. I look forward to stimulating discussions. Edith ________________________________ From:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of David Otwoma Sent: 28 May 2009 11:09 To: Edith Adera Cc: Luvisia Bakuli; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009 Walu, Please receive much appreciation to what you are doing. It is true there are the efforts being done by Prof. T. Waema et al. We were present during the launch at KICC of the study and among GoK organizations which, then, pledged to be part of the study included Kenya ICT Board and CCK. The Kenya BPO&CC Society had strong representation on the team (in the persons of the Chair and Vice Chair) and the only funder at that point was the Canadians through IDRC. Did more organizations top up what IDRC had put on the table? The McKinsey part has been shrouded in usual GoK bureaucracy and it would be interesting to know who are the team members and how they were recruited. More interesting is that the buzz that the report is 'ready' and what is yet to happen is its 'launch' (before or after Stakeholders feedback should be the question!). That aside, there is also another effort by Prof. David L. Bakuli ......... read on......below on past emails. Have a great day all. David David Otwoma to Gilda, Gilda, Esther, Nancy , Edwin, Peter, Lucy, Peres, peres, Luvisia, Luvisia show details May 19 (9 days ago) Reply Morning Executive Members, Prof. David L. Bakuli is a long time acquaintance who is now at Westfield State College as the Business Internship Coordinator in the State of Massachusetts in the USA . During the Conference on Dissemination of Research Results and Exhibition of Innovations organized by the NCST from 4th to 8th May, 2009 he was in Kenya to attend it. Below please find a self explanatory email he sent me. If you are willing to participate in his request you may get to him directly (have ccd him this email) or you may use me. He is aware that we have a strong Kenya Business Process Outsourcing and Contact Centre Society with all of us as the Executive but more important the issues he raises in the questions may be of interest to our future, present and past members. Just as a point of information to the good Prof. BPO is one of the flagship projects in the Economic Pillar (Vision 2030). It appears on page 78 of the Vision 2030 First Medium term Plan 2008-2012 as section 4.5. 4.5.1 deals with Situation Analysis, Emerging Issues and Challenges. 4.5.2 on page 79 deals with Programmes and Projects for 2008-2012. 4.5.3 deals with Policy, Legal and Institutional Reforms. It may interest all of us that 'the BPO and CC policy will guide the operations of BPO and CC and set a framework that will guide the growth of the BPO sector' is the only sentence in section 4.5.3!!!!!!! Do not be surprised when, IDRC, Rockfella (sp), McKinsey & Co. etc.come to jump in to fill this void (no policy framework, etc etc.) Please feel free to ask for clarifications where there might be haziness. Kind regards, David Luvisia Bakuli to me show details May 18 (10 days ago) Reply David – Business Process Outsourcing (BPO) has been identified as one of the four pillars to support Kenya 's overarching Vision 2030. The BPO sector, according to a recent Gartner report, is supposed to grow despite the global economic slowdown. I am looking for stories about successful and not so successful outsourcing businesses in Kenya . Your comment during the conference prompted me to follow up with your experiences in the private sector especially outsourcing business. I am writing a series of short cases and will disguise the information so that individual businesses and owners are identified. For this reason, I have the following questions that I would like you to answer for me as part of this series on the study of the BPO or call centre business in Kenya . Thanks so much, D. L. Bakuli 1. Question 1: What was the name of your business and in what sector was your business? 2. Question 2: How long did you operate your outsourcing/call centre business? 3. Question 3: What were the highs and lows in the operation of this business? 4. Question 4:Reflecting on your experiences operating the business, what advice would you give a person starting out now to operate a similar business in Kenya ? 5. Question 5: As a current or past member of BPO & Contact Centre Society (BPOCSS), what is your view about what role the society has played or ought to play in fostering the BPOCC sector in Kenya ? 6. Question 6:Are there any handicaps that BPOCC society faces in its operations within Kenya ? 7. Question 7:As a former Kenyan in the Diaspora, what role do you think professional Kenyans can play to support business process outsourcing in Kenya ? 8. Question 8: What do you think are the top key success factors in the BPO and Call Centre Business? That is, what are the vendors looking for when they engage a Kenyan-based call centre or BPO? 9. Question 9: From where do the the top vendors who outsource in Kenya hail? (North America, Western Europe, Africa , etc.) 10. Question 10:Beyond listing BPO as one of the four pillars to the Vision 2030, what else can the Government of Kenya do, or has done so far, to support the BPO sector? 11. Question 11: Looking back at your experience and that of other firms in the BPOCC sector, what would you say are Kenya 's strengths as compared to say India , South Africa , Brazil , etc? What are its weaknesses? 12. Question 12: What is your estimate of domestic outsourcing? That is what percentage of outsourcing business in Kenya is by Kenyan vendors such as banks, manufacturing business, etc located in Kenya ? On Thu, May 28, 2009 at 8:40 AM, Eric M.K Osiakwan <emko@internetresearch.com.gh> wrote: Walu, I may be wrong but there is also a BPO study being done under the auspices of Kenya ICT Board by McKinsey....... Eric here On 27 May 2009, at 09:27, Walubengo J wrote: Dear esteemed Listers (& apologies for cross-posting), I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community. We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications: e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating) The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya . The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009. We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after. walu. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: emko@internetresearch.com.gh Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearch... Eric M.K Osiakwan Director Internet Research www.internetresearch.com.gh emko@internetresearch.com.gh 42 Ring Road Central, Accra-North Tel: +233.21.258800 ext 7031 Fax: +233.21.258811 Cell: +233.24.4386792 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: otwomad@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com -- David Otwoma, Chief Science Secretary, National Council for Science and Technology, Utalii House 9th Floor, Mobile tel: +254 722 141771, Office tel: +254 (0)20 2346915, P. O. Box 5687 - 00100, Nairobi , Kenya email: otwomad@gmail.com & otwoma@ncst.go.ke www.ncst.go.ke
Mckinsey is scheduled to make a presentation of their BPO study on June 17th at a workshop organized by AITEC at Laico Regency AITEC will perhaps clarify the possible participation in the event Cheers muriuki mureithi _____ From: kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of David Otwoma Sent: 28 May 2009 11:09 To: mureithi@summitstrategies.co.ke Cc: Luvisia Bakuli; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009 Walu, Please receive much appreciation to what you are doing. It is true there are the efforts being done by Prof. T. Waema et al. We were present during the launch at KICC of the study and among GoK organizations which, then, pledged to be part of the study included Kenya ICT Board and CCK. The Kenya BPO&CC Society had strong representation on the team (in the persons of the Chair and Vice Chair) and the only funder at that point was the Canadians through IDRC. Did more organizations top up what IDRC had put on the table? The McKinsey part has been shrouded in usual GoK bureaucracy and it would be interesting to know who are the team members and how they were recruited. More interesting is that the buzz that the report is 'ready' and what is yet to happen is its 'launch' (before or after Stakeholders feedback should be the question!). That aside, there is also another effort by Prof. David L. Bakuli ......... read on......below on past emails. Have a great day all. David David Otwoma to Gilda, Gilda, Esther, Nancy, Edwin, Peter, Lucy, Peres, peres, Luvisia, Luvisia show details May 19 (9 days ago) Reply Morning Executive Members, Prof. David L. Bakuli is a long time acquaintance who is now at Westfield State College as the Business Internship Coordinator in the State of Massachusetts in the USA. During the Conference on Dissemination of Research Results and Exhibition of Innovations organized by the NCST from 4th to 8th May, 2009 he was in Kenya to attend it. Below please find a self explanatory email he sent me. If you are willing to participate in his request you may get to him directly (have ccd him this email) or you may use me. He is aware that we have a strong Kenya Business Process Outsourcing and Contact Centre Society with all of us as the Executive but more important the issues he raises in the questions may be of interest to our future, present and past members. Just as a point of information to the good Prof. BPO is one of the flagship projects in the Economic Pillar (Vision 2030). It appears on page 78 of the Vision 2030 First Medium term Plan 2008-2012 as section 4.5. 4.5.1 deals with Situation Analysis, Emerging Issues and Challenges. 4.5.2 on page 79 deals with Programmes and Projects for 2008-2012. 4.5.3 deals with Policy, Legal and Institutional Reforms. It may interest all of us that 'the BPO and CC policy will guide the operations of BPO and CC and set a framework that will guide the growth of the BPO sector' is the only sentence in section 4.5.3!!!!!!! Do not be surprised when, IDRC, Rockfella (sp), McKinsey & Co. etc.come to jump in to fill this void (no policy framework, etc etc.) Please feel free to ask for clarifications where there might be haziness. Kind regards, David Luvisia Bakuli to me show details May 18 (10 days ago) Reply David - Business Process Outsourcing (BPO) has been identified as one of the four pillars to support Kenya's overarching Vision 2030. The BPO sector, according to a recent Gartner report, is supposed to grow despite the global economic slowdown. I am looking for stories about successful and not so successful outsourcing businesses in Kenya. Your comment during the conference prompted me to follow up with your experiences in the private sector especially outsourcing business. I am writing a series of short cases and will disguise the information so that individual businesses and owners are identified. For this reason, I have the following questions that I would like you to answer for me as part of this series on the study of the BPO or call centre business in Kenya. Thanks so much, D. L. Bakuli 1. Question 1: What was the name of your business and in what sector was your business? 2. Question 2: How long did you operate your outsourcing/call centre business? 3. Question 3: What were the highs and lows in the operation of this business? 4. Question 4:Reflecting on your experiences operating the business, what advice would you give a person starting out now to operate a similar business in Kenya? 5. Question 5: As a current or past member of BPO & Contact Centre Society (BPOCSS), what is your view about what role the society has played or ought to play in fostering the BPOCC sector in Kenya? 6. Question 6:Are there any handicaps that BPOCC society faces in its operations within Kenya? 7. Question 7:As a former Kenyan in the Diaspora, what role do you think professional Kenyans can play to support business process outsourcing in Kenya? 8. Question 8: What do you think are the top key success factors in the BPO and Call Centre Business? That is, what are the vendors looking for when they engage a Kenyan-based call centre or BPO? 9. Question 9: From where do the the top vendors who outsource in Kenya hail? (North America, Western Europe, Africa, etc.) 10. Question 10:Beyond listing BPO as one of the four pillars to the Vision 2030, what else can the Government of Kenya do, or has done so far, to support the BPO sector? 11. Question 11: Looking back at your experience and that of other firms in the BPOCC sector, what would you say are Kenya's strengths as compared to say India, South Africa, Brazil, etc? What are its weaknesses? 12. Question 12: What is your estimate of domestic outsourcing? That is what percentage of outsourcing business in Kenya is by Kenyan vendors such as banks, manufacturing business, etc located in Kenya? On Thu, May 28, 2009 at 8:40 AM, Eric M.K Osiakwan <emko@internetresearch.com.gh> wrote: Walu, I may be wrong but there is also a BPO study being done under the auspices of Kenya ICT Board by McKinsey....... Eric here On 27 May 2009, at 09:27, Walubengo J wrote: Dear esteemed Listers (& apologies for cross-posting), I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community. We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications: e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating) The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya. The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009. We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after. walu. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: emko@internetresearch.com.gh Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearch .com.gh Eric M.K Osiakwan Director Internet Research www.internetresearch.com.gh <http://www.internetresearch.com.gh/> emko@internetresearch.com.gh 42 Ring Road Central, Accra-North Tel: +233.21.258800 ext 7031 Fax: +233.21.258811 Cell: +233.24.4386792 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: otwomad@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com -- David Otwoma, Chief Science Secretary, National Council for Science and Technology, Utalii House 9th Floor, Mobile tel: +254 722 141771, Office tel: +254 (0)20 2346915, P. O. Box 5687 - 00100, Nairobi, Kenya email: otwomad@gmail.com & otwoma@ncst.go.ke www.ncst.go.ke
Hi Mureithi, Thank you for highlighting the upcoming NGO outsourcing forum on the list. AITEC has received a grant from the Rockefeller Foundation to organize a one-day Forum for NGO's and Development Partners with the primary objective of informing decision-makers in NGOs and other developmental organisations of the potential to reduce costs and increase impact and service delivery to society through outsourcing their non-core activities. In addition, the event will showcase the services on offer by Kenyan outsourcing service providers. The Forum will be primarily a capacity-building process, educating NGOs regarding the theory and practice of outsourcing and how it can apply in the developmental sector, particularly how it can apply to their organisations and help them improve their productivity. A secondary objective is to inform the NGO community of the service providers operating in Kenya, the services they offer and how they could work with them, and the benefits that they would derive from that. The Forum is being organized under the auspices of the Kenya Ministry of Information and Communications and the Kenya ICT Board. We are inviting stakeholders in the industry that would benefit from participating in the upcoming forum to be held on the Wednesday 17th June at the Laico regency hotel to register; Kindly fill in your details on the attached registration form and email it to kenyainfo@aitecafrica.com. The event is free to attend, although spaces are limited, so pre-registration is mandatory. I have attached the conference programme and registration form for reference and consideration. Regards John Mwangi Managing Director AITEC East Africa Showbe Plaza, Annexe H4 Muranga Road PO Box 13891-00800, Nairobi, Kenya * (Office) +254 20 2121028 * (Cell) +254 721 860 228 * <mailto:johnm@aitecafrica.com> johnm@aitecafrica.com <http://www.aitecafrica.com/> www.aitecafrica.com <hr size=2 width="100%" align=center tabindex=-1> From: kictanet-bounces+johnm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+johnm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of muriuki mureithi Sent: Friday, May 29, 2009 12:42 PM To: johnm@aitecafrica.com Cc: 'Luvisia Bakuli'; 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009 Mckinsey is scheduled to make a presentation of their BPO study on June 17th at a workshop organized by AITEC at Laico Regency AITEC will perhaps clarify the possible participation in the event Cheers muriuki mureithi _____ From: kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of David Otwoma Sent: 28 May 2009 11:09 To: mureithi@summitstrategies.co.ke Cc: Luvisia Bakuli; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009 Walu, Please receive much appreciation to what you are doing. It is true there are the efforts being done by Prof. T. Waema et al. We were present during the launch at KICC of the study and among GoK organizations which, then, pledged to be part of the study included Kenya ICT Board and CCK. The Kenya BPO&CC Society had strong representation on the team (in the persons of the Chair and Vice Chair) and the only funder at that point was the Canadians through IDRC. Did more organizations top up what IDRC had put on the table? The McKinsey part has been shrouded in usual GoK bureaucracy and it would be interesting to know who are the team members and how they were recruited. More interesting is that the buzz that the report is 'ready' and what is yet to happen is its 'launch' (before or after Stakeholders feedback should be the question!). That aside, there is also another effort by Prof. David L. Bakuli ......... read on......below on past emails. Have a great day all. David David Otwoma to Gilda, Gilda, Esther, Nancy, Edwin, Peter, Lucy, Peres, peres, Luvisia, Luvisia show details May 19 (9 days ago) Reply Morning Executive Members, Prof. David L. Bakuli is a long time acquaintance who is now at Westfield State College as the Business Internship Coordinator in the State of Massachusetts in the USA. During the Conference on Dissemination of Research Results and Exhibition of Innovations organized by the NCST from 4th to 8th May, 2009 he was in Kenya to attend it. Below please find a self explanatory email he sent me. If you are willing to participate in his request you may get to him directly (have ccd him this email) or you may use me. He is aware that we have a strong Kenya Business Process Outsourcing and Contact Centre Society with all of us as the Executive but more important the issues he raises in the questions may be of interest to our future, present and past members. Just as a point of information to the good Prof. BPO is one of the flagship projects in the Economic Pillar (Vision 2030). It appears on page 78 of the Vision 2030 First Medium term Plan 2008-2012 as section 4.5. 4.5.1 deals with Situation Analysis, Emerging Issues and Challenges. 4.5.2 on page 79 deals with Programmes and Projects for 2008-2012. 4.5.3 deals with Policy, Legal and Institutional Reforms. It may interest all of us that 'the BPO and CC policy will guide the operations of BPO and CC and set a framework that will guide the growth of the BPO sector' is the only sentence in section 4.5.3!!!!!!! Do not be surprised when, IDRC, Rockfella (sp), McKinsey & Co. etc.come to jump in to fill this void (no policy framework, etc etc.) Please feel free to ask for clarifications where there might be haziness. Kind regards, David Luvisia Bakuli to me show details May 18 (10 days ago) Reply David - Business Process Outsourcing (BPO) has been identified as one of the four pillars to support Kenya's overarching Vision 2030. The BPO sector, according to a recent Gartner report, is supposed to grow despite the global economic slowdown. I am looking for stories about successful and not so successful outsourcing businesses in Kenya. Your comment during the conference prompted me to follow up with your experiences in the private sector especially outsourcing business. I am writing a series of short cases and will disguise the information so that individual businesses and owners are identified. For this reason, I have the following questions that I would like you to answer for me as part of this series on the study of the BPO or call centre business in Kenya. Thanks so much, D. L. Bakuli 1. Question 1: What was the name of your business and in what sector was your business? 2. Question 2: How long did you operate your outsourcing/call centre business? 3. Question 3: What were the highs and lows in the operation of this business? 4. Question 4:Reflecting on your experiences operating the business, what advice would you give a person starting out now to operate a similar business in Kenya? 5. Question 5: As a current or past member of BPO & Contact Centre Society (BPOCSS), what is your view about what role the society has played or ought to play in fostering the BPOCC sector in Kenya? 6. Question 6:Are there any handicaps that BPOCC society faces in its operations within Kenya? 7. Question 7:As a former Kenyan in the Diaspora, what role do you think professional Kenyans can play to support business process outsourcing in Kenya? 8. Question 8: What do you think are the top key success factors in the BPO and Call Centre Business? That is, what are the vendors looking for when they engage a Kenyan-based call centre or BPO? 9. Question 9: From where do the the top vendors who outsource in Kenya hail? (North America, Western Europe, Africa, etc.) 10. Question 10:Beyond listing BPO as one of the four pillars to the Vision 2030, what else can the Government of Kenya do, or has done so far, to support the BPO sector? 11. Question 11: Looking back at your experience and that of other firms in the BPOCC sector, what would you say are Kenya's strengths as compared to say India, South Africa, Brazil, etc? What are its weaknesses? 12. Question 12: What is your estimate of domestic outsourcing? That is what percentage of outsourcing business in Kenya is by Kenyan vendors such as banks, manufacturing business, etc located in Kenya? On Thu, May 28, 2009 at 8:40 AM, Eric M.K Osiakwan <emko@internetresearch.com.gh> wrote: Walu, I may be wrong but there is also a BPO study being done under the auspices of Kenya ICT Board by McKinsey....... Eric here On 27 May 2009, at 09:27, Walubengo J wrote: Dear esteemed Listers (& apologies for cross-posting), I must seek your apologies for having to bring forth the BPO discussion ahead of the eContent Discussion as earlier planned. This is due to the fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict publishing deadlines and he did NOT want to go to press without feedback from the community. We therefore seek your indulgence to ran the BPO discussion next week from Tuesday 2nd June 2009 for 2weeks according to the following themes and specifications: e-Discussion outline: 1. The policy, legal and institutional frameworks for BPO sector (2days, Walu moderating) 2. Subsidies accorded to BPO sector (2days, Walu moderating) 3. Human Capacity Issues (2days, Walu moderating) 4. Youth and Gender Issues (2days, Dr. C. Adeya moderating) 5. Strengths and Challenges for Kenya as a BPO destination (2days, Dr. C. Adeya moderating) The Aim of the e-discussion is to: Present the interim findings from the BPO research team and to get inputs from the ICT community and other e-participants in Kenya. The Objectives of the e-discussion are: * to share the interim findings of the BPO study * to obtain inputs from the e-participants * to begin to build consensus on the policy implications The Outputs The main output is a summary of the e-participants contributions. This summary will be used to enrich the findings to be presented in a stakeholders' workshop at the end of June 2009. We look forward to your active contribution to this important discussion next week and promise to run the eContent discussion soon after. walu. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: emko@internetresearch.com.gh Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearch .com.gh Eric M.K Osiakwan Director Internet Research www.internetresearch.com.gh <http://www.internetresearch.com.gh/> emko@internetresearch.com.gh 42 Ring Road Central, Accra-North Tel: +233.21.258800 ext 7031 Fax: +233.21.258811 Cell: +233.24.4386792 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: otwomad@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com -- David Otwoma, Chief Science Secretary, National Council for Science and Technology, Utalii House 9th Floor, Mobile tel: +254 722 141771, Office tel: +254 (0)20 2346915, P. O. Box 5687 - 00100, Nairobi, Kenya email: otwomad@gmail.com & otwoma@ncst.go.ke www.ncst.go.ke
Eric, The one done by UoN is funded by IDRC as public domain research (project approved April 2008). There's certainly need for synergy and no need for duplication of efforts. It would have been nice to have this information in the public domain. Edith -----Original Message----- From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of Eric M.K Osiakwan Sent: 28 May 2009 08:40 To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009 Walu, I may be wrong but there is also a BPO study being done under the auspices of Kenya ICT Board by McKinsey....... Eric here On 27 May 2009, at 09:27, Walubengo J wrote:
Dear esteemed Listers (& apologies for cross-posting),
I must seek your apologies for having to bring forth the BPO
discussion ahead of the eContent Discussion as earlier planned.
This is due to the fact that the BPO research undertaken by UoN,
Prof. T. Waema et al has some strict publishing deadlines and he did
NOT want to go to press without feedback from the community.
We therefore seek your indulgence to ran the BPO discussion next
week from Tuesday 2nd June 2009 for 2weeks according to the
following themes and specifications:
e-Discussion outline:
1. The policy, legal and institutional frameworks for BPO sector
(2days, Walu moderating)
2. Subsidies accorded to BPO sector (2days, Walu moderating)
3. Human Capacity Issues (2days, Walu moderating)
4. Youth and Gender Issues (2days, Dr. C. Adeya moderating)
5. Strengths and Challenges for Kenya as a BPO destination (2days,
Dr. C. Adeya moderating)
The Aim of the e-discussion is to:
Present the interim findings from the BPO research team and to get
inputs from the ICT community and other e-participants in Kenya.
The Objectives of the e-discussion are:
* to share the interim findings of the BPO study
* to obtain inputs from the e-participants
* to begin to build consensus on the policy implications
The Outputs
The main output is a summary of the e-participants contributions.
This summary will be used to enrich the findings to be presented in
a stakeholders' workshop at the end of June 2009.
We look forward to your active contribution to this important
discussion next week and promise to run the eContent discussion soon
after.
walu.
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
This message was sent to: emko@internetresearch.com.gh
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearch...
Eric M.K Osiakwan Director Internet Research www.internetresearch.com.gh emko@internetresearch.com.gh 42 Ring Road Central, Accra-North Tel: +233.21.258800 ext 7031 Fax: +233.21.258811 Cell: +233.24.4386792 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eadera@idrc.or.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eadera%40idrc.or.ke
participants (7)
-
Catherine Adeya -
David Otwoma -
Edith Adera -
Eric M.K Osiakwan -
John Mwangi -
muriuki mureithi -
Walubengo J