Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues
On 7 February 2017 at 21:18, Emmanuel Khisa <oloo.khisa@googlemail.com> wrote:
Safaricom in the new strategy have decentralised their operations fully to diffeent regions in the country...I would be glad if the staff posted in these regions focussed on improving quality of service across the country...An example is the Western Kenya office in Kisumu should try and resolve quality issues between Kisumu and Busia...e.g Ojolla to Maseno section has serious signal drops.
I second that, Emmanuel. Can Safaricom tell us when they expect to have the BS at Chulaimbo? I tried pushing for this for years till I gave up. They can put it kwetu Nyumbani :-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
On 7 February 2017 at 22:37, Odhiambo Washington via kictanet <kictanet@lists.kictanet.or.ke> wrote:
On 7 February 2017 at 21:18, Emmanuel Khisa <oloo.khisa@googlemail.com> wrote:
Safaricom in the new strategy have decentralised their operations fully to diffeent regions in the country...I would be glad if the staff posted in these regions focussed on improving quality of service across the country...An example is the Western Kenya office in Kisumu should try and resolve quality issues between Kisumu and Busia...e.g Ojolla to Maseno section has serious signal drops.
I second that, Emmanuel.
Can Safaricom tell us when they expect to have the BS at Chulaimbo? I tried pushing for this for years till I gave up. They can put it kwetu Nyumbani :-)
Thank you all who have raised issues of access to marginalized areas. The Chair of The Universal Service Advisory Council (USAC), Catherine Ngahu, when she appeared before senate sough to answer some questions on USF and the role of Operators. She said they have 2.3 billion that operators have refused to bid to covers some areas using those funds. "In the bidding we have faced challenges where some areas we are willing to provide funding the operators are unwilling even for pay to proceed. They have bid less areas than we intended" - Catherine Ngahu, Chair USAC. Evidence: at the 49th minute mark of this video https://www.youtube.com/watch?v=XerhfH8xD3c&t=2904s 1. Has Safaricom been able to utilise the USF in providing access to the underserved? 2. Has Safaricom requested for the USF in the first place? 3. If yes, where have they utilised the funds? 4. Does Safaricom have any need of using the USF given the amount of capital they command? Sincerely, ______________________ Mwendwa Kivuva, Nairobi, Kenya twitter.com/lordmwesh
Thanks Walu et al for facilitating this. I have 3 questions here; 1) What's Safaricom's commitment to fight fraud directed to its users? For example, attached here is a screenshot of an SMS i received purportedly from KCB advertising some form of loans. While safaricom/kcb/equity advises consumers to be vigilant, can't you deploy technologies that prevent/filter such spam/fraud messages getting through the network to intended users. Most of these SMSes have a common pattern and IMHO, i believe Safaricom have capabilities of deploying sophisticated technologies like machine learning to filter out/ prevent them from reaching to the intended persons. 2) Why are unregistered SIM cards allowed to use Safaricom network. Most frauds and crimes committed are likely to use unregistered sims to conceal their identities. 3) Any plans lowering MPESA rates? Honestly why charge a transaction twice. I feel withdrawing money should be free, because the phrase 'utume mpaka ya kutoa' always results you incurring more sending costs that initially anticipated. On Tue, Feb 7, 2017 at 10:37 PM, Mwendwa Kivuva via kictanet < kictanet@lists.kictanet.or.ke> wrote:
On 7 February 2017 at 21:18, Emmanuel Khisa <oloo.khisa@googlemail.com> wrote:
Safaricom in the new strategy have decentralised their operations fully
to
diffeent regions in the country...I would be glad if the staff posted in these regions focussed on improving quality of service across the country...An example is the Western Kenya office in Kisumu should try and resolve quality issues between Kisumu and Busia...e.g Ojolla to Maseno section has serious signal drops.
I second that, Emmanuel.
Can Safaricom tell us when they expect to have the BS at Chulaimbo? I
On 7 February 2017 at 22:37, Odhiambo Washington via kictanet <kictanet@lists.kictanet.or.ke> wrote: tried
pushing for this for years till I gave up. They can put it kwetu Nyumbani :-)
Thank you all who have raised issues of access to marginalized areas.
The Chair of The Universal Service Advisory Council (USAC), Catherine Ngahu, when she appeared before senate sough to answer some questions on USF and the role of Operators. She said they have 2.3 billion that operators have refused to bid to covers some areas using those funds.
"In the bidding we have faced challenges where some areas we are willing to provide funding the operators are unwilling even for pay to proceed. They have bid less areas than we intended" - Catherine Ngahu, Chair USAC.
Evidence: at the 49th minute mark of this video https://www.youtube.com/watch?v=XerhfH8xD3c&t=2904s
1. Has Safaricom been able to utilise the USF in providing access to the underserved? 2. Has Safaricom requested for the USF in the first place? 3. If yes, where have they utilised the funds? 4. Does Safaricom have any need of using the USF given the amount of capital they command?
Sincerely, ______________________ Mwendwa Kivuva, Nairobi, Kenya twitter.com/lordmwesh
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participants (3)
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Mwendwa Kivuva -
Odhiambo Washington -
Vincent Mosoti