This is unacceptable and against the principles of fair competition. What is the position of the Regulator? Sent from Yahoo Mail on Android From:"kictanet-request@lists.kictanet.or.ke" <kictanet-request@lists.kictanet.or.ke> Date:Sun, Sep 6, 2015 at 12:04 Subject:kictanet Digest, Vol 100, Issue 17 Send kictanet mailing list submissions to     kictanet@lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit     https://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to     kictanet-request@lists.kictanet.or.ke You can reach the person managing the list at     kictanet-owner@lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics:   1. Airtel Misleading Customers (Peter Wakaba) ---------------------------------------------------------------------- Message: 1 Date: Sat, 5 Sep 2015 12:26:53 +0300 From: Peter Wakaba <peterwakaba@gmail.com> To: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Subject: [kictanet] Airtel Misleading Customers Message-ID:     <CADrShCNVogM9Z4_+U+E0b61JR=cY5fovgm2aifYCNsi=CaS7vw@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Listers it seems that airtel staff are under real pressure to convert clients to airtel money. So yesterday a lady named Ashley called saying she is from Airtel. This is the way the conversation went. Ashley: Good afternoon sir, your line is not registered. You have 24 hrs to do so otherwise it will get disconnected. Me: My line is registered. I bought it at the customer care centre on kiinange street. I even brought a copy of my ID. Ashley: the line is not registered. Please give me you full names, address and ID no. Otherwise we disconnect within 24 hrs Me:  no way I am giving those details over the phone. And why now after all those months? Ashley: if you dont your line will be disconnected. Me: I will go to customer care centre then. Bye and have a nice day. I hung up and after 24 hrs called customer care. After a bit of back and forth it turned that Airtel staff are telling people that according to CAK regulations you have to register for mobile money (airtel money). With a department that has been tasked to contact people to do that. Whether this just the short cut taken by one individual or official position ???? The struggle it seems is very real...