Hi, It is interesting how Orange/Telkom assumes that the reason they are unable to gain market share is because of pricing. They have a superior data connectivity service in the form of EvDo yet they are unable to even explain the difference to their clients, I have even heard from the grape vine that they have an up and running MPLS solution something that none of the other providers do. Their main problem is that they have a non-existent customer service department. They currently have fewer staff than Safaricom yet the disconnect between departments makes dealing with GOK a walk in the garden. They keep coming up with self defeating tariffs and are unable to disseminate information internally to their own front office personnel. The company is constantly upgrading billing systems without transferring information across from the old system, but with only 350,000 subscribers they can actually afford to key in the information afresh. They recently "upgraded" the EvDo portal which resulted in accounts with credit being disabled of which to date many have not been able to get resolved. When you finally get through to their customer service department they start by asking you questions like "who sold you the modem? why did you buy the scratch card? and the most annoying take it to the customer experience centre where you bought it? With the noise about lost assets, read land, my take is that Orange had no intention of reviving Telkom but more to raid its assets and then leave. Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696