Thanks Emmanuel - kindly send me your contact details so we can investigate this further - we do appreciate your feedback and are keen to ensure resolution. Rgds Sent from my iPad On Mar 5, 2011, at 6:00 AM, "Emmanuel Khisa" <oloo.khisa@googlemail.com> wrote:

Not to beat down a man who is "already down", I submit that the problem with Mpesa airtime has been a problem for more than one month on and off and the problem is much bigger than last Sunday's update. It is crucial for Safaricom to be honest with itself, and seek to once and for all fix this problem. Its not just affecting them, its affecting multiple other industries...

My take.

On Fri, Mar 4, 2011 at 9:36 PM, Betty Mwangi <bmwangi1@safaricom.co.ke> wrote: Thanks for this information Njeri - please can you send me the details of the outlets that failed to serve you so that we can take immediate action. Further we would like to assure you that M-KESHO is operational and if you experience any problems please do not hesitate to contact me.

Regarding Mr Ouma's e mail below it is true that following the network upgrade last weekend there was a fault with M-PESA airtime top up for self and this has also been resolved. Please send me your contact details so that we can look into your specific issue if the problem is persisting.

We apologize for the inconvenience.

Best rgds

Betty Mwangi - Thuo

Sent from my iPad

On Mar 4, 2011, at 6:39 PM, "Njeri" <njeri.rionge@igniteconsulting.co.ke> wrote:

...

I wanted to load 40k last week and was only able to do so by going to three outlets, then sending it was another issue, not to mention some told me mkesho is now mkesho kutwa. :-)

Sent from my iPhone.

Njeri

www.njeri-rionge.com

On Mar 4, 2011, at 18:22, Michael Bullut <michael.bullut@gmail.com> wrote:

...

The MPesa service is currently down... I tried depositing some funds an hour ago at two agents in Westlands and they told me the system is unavailable...

On Fri, Mar 4, 2011 at 3:03 PM, Michael Ouma <benomnta@yahoo.com> wrote: If this was facebook, I would said "like this" comment.

I can't top up my credit via mpesa neither can I top up another number via the same mpesa since last week.

Michael Ouma Journalist Kenya Tel:+254-725-537823

"Do not go where the path may lead, but go instead where there is no path and leave a trail," - Ralph Waldo Emerson

From: robert yawe <robertyawe@yahoo.co.uk> To: benomnta@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Fri, March 4, 2011 8:36:30 AM Subject: [kictanet] Bob Collymore; Yet to arrive

Hi Listers,

I had a chance to catch my namesake Robert Collymore's on the bench interview rerun with Jeff Koinange and it was quite enlightening especially from how he answered the questions.

For some reason Jeff was too mellow seems like he had been given a script which was unfortunate, his interview of one Kaguta Museveni was more punchy.

As I listened to the interview it became clear that Bob has still not arrived in Kenya, he is here physically but his heart must have been lost in transit, airlines keep doing it with peoples luggage, he needs a chance to arrive.

I would suggest that first someone takes him across to Njuguna's preferably after Mututho, best would be if it was with a non-safaricom supplier or staff member as he needs an orientation in Kenyanism. After this he needs to visit Kiamaiko and also watch a soccer match at Dandora or Kibera stadiums then he will be better placed to comment on the Kenyan. He might even be allowed to get aware with using terms like Kubafu and peculiar to describe us.

Unlike MJ, Bob has come to occupy the sit at the top of an existing ivory tower that Micheal built, from where the view can be very deceiving and his lieutenants are likely to insulate him from what is happening on the ground.

If he genuinely wants to sort our the rote within Safaricom and move the organisation into the future then he must descend from the ivory tower and order his heart back via express courier otherwise his stay shall be short and uneventful. You cannot appreciate the bigger picture if you have no contact with the sectoral one, the pixels make the picture.

Just my take from the answers he gave to the soft questions that where rolled towards him.

Regards

Bob akaribishwe kimtaa

Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya

Tel: +254722511225, +254202010696

_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet

This message was sent to: michael.bullut@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/michael.bullut%40gmail....

-- Warm regards,

Michael Bullut.

---

Cell: +254 723 393 114. Google Talk: michael.bullut Twitter: @Kipsang Blog: http://kipsang.wordpress.com/ Email: michael.bullut@gmail.com

---

_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet

This message was sent to: njeri.rionge@igniteconsulting.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/njeri.rionge%40igniteco...

---

kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet

This message was sent to: bmwangi1@safaricom.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bmwangi1%40safaricom.co... Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy.

_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet

This message was sent to: oloo.khisa@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/oloo.khisa%40gmail.com

-- Oloo Khisa P.O. Box 24324-00100 Nairobi 0721321086/0734321086 http://ke.linkedin.com/in/olookhisa

##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom�s Email Terms & Conditions. Please click here to read the policy. #####################################################################################