Safaricom's data service was completely down today from 10.00 a.m. to 4.00 p.m. Customer Service had no idea why or when service would resume. Is this even acceptable in this day and age? Is there no backup strategy? Or are they becoming like the good old KPLC? I agree with Benson Mbugua's suggestion. Regards Suraj Shah Corporate Affairs Manager Intel Corporation | Kenya | Office: 7th Floor, Purhsottam Place, Westlands Road next to CfC Stanbic Bank, Nairobi | Tel: +254 20 3601724 / 3601727 | Mobile: +254 722 412277 | Email: surajx.shah@intel.com -----Original Message----- From: kictanet-bounces+surajx.shah=intel.com@lists.kictanet.or.ke [mailto:kictanet-bounces+surajx.shah=intel.com@lists.kictanet.or.ke] On Behalf Of kictanet-request@lists.kictanet.or.ke Sent: 13 October 2009 17:09 To: Shah, SurajX Subject: kictanet Digest, Vol 29, Issue 38 Send kictanet mailing list submissions to kictanet@lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit http://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request@lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner@lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Zain Blackout (Benson Mbugua) 2. Re: Zain Blackout (Gichuki John Chuksjonia) 3. use of freephone numbers in Kenya (waudo siganga) ---------------------------------------------------------------------- Message: 1 Date: Tue, 13 Oct 2009 02:03:53 -0700 (PDT) From: Benson Mbugua <mbugz@yahoo.com> To: John Kariuki <ngethe.kariuki2007@yahoo.co.uk> Cc: kictanet@lists.kictanet.or.ke Subject: [kictanet] Zain Blackout Message-ID: <218996.4895.qm@web82404.mail.mud.yahoo.com> Content-Type: text/plain; charset="utf-8" Yesterday I was not able to go online with my zain post paid modem. After a call to the customer service I was notified that their systems were down. If my memory serves me right, when jambonet was the only internet backbone/provider in the country, they were fined a huge sum of money for a similar incident. Is there any provision or consumer protection that could liase with Zain to credit users for the loss of service for a whole day or at least put a red flag for such an oversight. Ben ________________________________ From: John Kariuki <ngethe.kariuki2007@yahoo.co.uk> To: mbugz@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Sat, October 10, 2009 8:45:02 PM Subject: Re: [kictanet] Call Drops & Regulatory Action Eric, Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law. Just my opinion Eng.J.N.Kariuki --- On Sat, 10/10/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:

From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: [kictanet] Call Drops & Regulatory Action To: ngethe.kariuki2007@yahoo.co.uk Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Saturday, 10 October, 2009, 9:47 AM

...

Dear All:

I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same.

Look forward to your feedback.

Kind regards

Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org

Proudly Kenyan ?In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility???.I welcome it.? John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"

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