Mbugua The only solution to monopolies is to dismantle them. Period. The days of 'National Security' pretences are over. Kenya Power simply needs competition. Then the SLA issue will be resolved HARAKA UPESI..People will move with their wallets. Regards *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Tue, Jan 9, 2018 at 7:50 PM, Mbugua Njihia via kictanet < kictanet@lists.kictanet.or.ke> wrote:

Like many Kenyan’s who do not live near key installations served by dedicated power lines, having reliable power for both home and office use can be a game of chance. We have become accustomed to outages and brown outs from the lightest of rains and the odd monkey tinkering with and tripping some wires.

Unfortunately, I have never once heard of restitution to a customer, resulting from downtime – scheduled or otherwise from the electricity transmission and distribution monopoly. That electricity is a key element in all factors of production and needed for the addition of value and maximization of outputs across industries, should say something about the service guarantees that should be available to consumer’s turnkey.

http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html

*Regards,* Mbugua Njihia ᐧ

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