Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Some time ago, software developer I consult wrote a Windows service that reads & records what is transacted via safaricom sim card. Pity he did not continue to develop the software. SMM -----Original Message----- From: muriuki mureithi <mureithi@summitstrategies.co.ke> Sent: Monday, 20 December 2010 15:46 To: murigi.muraya@gmail.com Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Thanks Betty When I pay for a service using mpesa , I would like to get something that shows payment – our accountants need a paper print out It is not possible to be it from mpesa system cheers Muriuki Mureithi What can u do to promote world peace? Go home and love your family. -Mother Teresa From: Betty Mwangi [mailto:bmwangi1@Safaricom.co.ke] Sent: 20 December 2010 13:39 To: mureithi@summitstrategies.co.ke Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Please qualify what you mean by transaction print outs? Thanks and rgds BlackBerry® powered by Safaricom From: muriuki mureithi To: Betty Mwangi Cc: kictanet@lists.kictanet.or.ke Sent: Mon Dec 20 11:08:41 2010 Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Betty Can you give us a sense of when print-out of transactions can be possible - lack of printouts reduce the aura of mpesa to informality yet the direction you are heading is increasingly formal transactions. we need a trail cheers Muriuki Mureithi What can u do to promote world peace? Go home and love your family. -Mother Teresa From: kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke] On Behalf Of Betty Mwangi Sent: 19 December 2010 17:25 To: mureithi@summitstrategies.co.ke Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade Preston Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved. We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome. Please do not hesitate to contact me if you experience any further problems. As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback. Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come. Thank you for your feedback and thank you for staying with the better option. Best rgds Betty Mwangi-Thuo Chief Officer - New Products Safaricom ltd BlackBerry® powered by Safaricom From: kictanet-bounces+bmwangi1=safaricom.co.ke@lists.kictanet.or.ke To: Betty Mwangi Cc: KICTAnet ICT Policy Discussions Sent: Sat Dec 18 09:38:26 2010 Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers. Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message. There are cases where the recipient does not receive a message although the money is there they cannot withdraw. Can Safaricom explain how many cases of this nature have been experienced and what are the security implications? Preston Odera Executive Director K-Ninety East Africa Limited Tel +254 20 3544352 Note: All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy. Note: All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy.
Let me ask you SMM, should it not be up to the receiving entity to issue payment receipt/printout (somehow) rather than Safaricom? When you pay for stuff with your visa card, you don't get a printout from visa, do you? Unless I didn't get your meaning... Warm regards Francis Okinyo | Chief Operations Officer | Icon Telesec Services Ltd On Dec 20, 2010, at 4:37 PM, S.Murigi Muraya <murigi.muraya@gmail.com> wrote:
Some time ago, software developer I consult wrote a Windows service that reads & records what is transacted via safaricom sim card. Pity he did not continue to develop the software.
SMM
From: muriuki mureithi <mureithi@summitstrategies.co.ke> Sent: Monday, 20 December 2010 15:46 To: murigi.muraya@gmail.com Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Thanks Betty
When I pay for a service using mpesa , I would like to get something that shows payment – our accountants need a paper print o ut
It is not possible to be it from mpesa system
cheers
Muriuki Mureithi
What can u do to promote world peace? Go home and love your family. -Mother Teresa
From: Betty Mwangi [mailto:bmwangi1@Safaricom.co.ke] Sent: 20 December 2010 13:39 To: mureithi@summitstrategies.co.ke Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Please qualify what you mean by transaction print outs?
Thanks and rgds
BlackBerry® powered by Safaricom
From: muriuki mureithi To: Betty Mwangi Cc: kictanet@lists.kictanet.or.ke Sent: Mon Dec 20 11:08:41 2010 Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Betty
Can you give us a sense of when print-out of transactions can be possible - lack of printouts reduce the aura of mpesa to informality yet the direction you are heading is increasingly formal transactions.
we need a trail
cheers
Muriuki Mureithi
What can u do to promote world peace? Go home and love your family. -Mother Teresa
From: kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces +mureithi=summitstrategies.co.ke@lists.kictanet.or.ke] On Behalf Of Betty Mwangi Sent: 19 December 2010 17:25 To: mureithi@summitstrategies.co.ke Cc: kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Preston
Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved.
We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome.
Please do not hesitate to contact me if you experience any further problems.
As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback.
Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come.
Thank you for your feedback and thank you for staying with the better option.
Best rgds
Betty Mwangi-Thuo Chief Officer - New Products Safaricom ltd
BlackBerry® powered by Safaricom
From: kictanet-bounces+bmwangi1=safaricom.co.ke@lists.kictanet.or.ke To: Betty Mwangi Cc: KICTAnet ICT Policy Discussions Sent: Sat Dec 18 09:38:26 2010 Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers.
Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message.
There are cases where the recipient does not receive a message although the money is there they cannot withdraw.
Can Safaricom explain how many cases of this nature have been experienced and what are the security implications?
Preston Odera
Executive Director K-Ninety East Africa Limited
Tel +254 20 3544352
Note:
All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy.
<~WRD000.jpg>
Note:
All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy.
<~WRD000.jpg>
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On Sun, Dec 26, 2010 at 1:41 PM, Francis Okinyo <okinyo@gmail.com> wrote:
Let me ask you SMM, should it not be up to the receiving entity to issue payment receipt/printout (somehow) rather than Safaricom? When you pay for stuff with your visa card, you don't get a printout from visa, do you?
Okinyo, Whenever you purchase with your VISA card, that is a physical transaction. M-Pesa is a virtual transaction. Whichever way, it's always good to have some paper trail for those who need it. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
VISA has always given me a paper trail, every month. i can also login to my visa account online and see what has been charged to my card and when. It should be relatively trivial for safcom to do something similar. Rgds, mctim On 12/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Sun, Dec 26, 2010 at 1:41 PM, Francis Okinyo <okinyo@gmail.com> wrote:
Let me ask you SMM, should it not be up to the receiving entity to issue payment receipt/printout (somehow) rather than Safaricom? When you pay for stuff with your visa card, you don't get a printout from visa, do you?
Okinyo,
Whenever you purchase with your VISA card, that is a physical transaction. M-Pesa is a virtual transaction. Whichever way, it's always good to have some paper trail for those who need it.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
-- Sent from my mobile device Cheers, McTim "A name indicates what we seek. An address indicates where it is. A route indicates how we get there." Jon Postel
We do have a solution & terminal that issues the m-Pesa receipts I believe the problem would have been solved. Kind regards Per-Erick ________________________________ From: McTim <dogwallah@gmail.com> To: Per-Erick Mulamba <peremul@yahoo.com> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Sun, December 26, 2010 8:38:54 PM Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade VISA has always given me a paper trail, every month. i can also login to my visa account online and see what has been charged to my card and when. It should be relatively trivial for safcom to do something similar. Rgds, mctim On 12/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Sun, Dec 26, 2010 at 1:41 PM, Francis Okinyo <okinyo@gmail.com> wrote:
Let me ask you SMM, should it not be up to the receiving entity to issue payment receipt/printout (somehow) rather than Safaricom? When you pay for stuff with your visa card, you don't get a printout from visa, do you?
Okinyo,
Whenever you purchase with your VISA card, that is a physical transaction. M-Pesa is a virtual transaction. Whichever way, it's always good to have some paper trail for those who need it.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
-- Sent from my mobile device Cheers, McTim "A name indicates what we seek. An address indicates where it is. A route indicates how we get there." Jon Postel _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: peremul@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/peremul%40yahoo.com
T Sent from my BlackBerry® -----Original Message----- From: Per-erick Mulamba <peremul@yahoo.com> Sender: kictanet-bounces+angmag=safaricom.blackberry.com@lists.kictanet.or.keDate: Mon, 27 Dec 2010 02:01:15 To: <angmag@safaricom.blackberry.com> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: angmag@safaricom.blackberry.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/angmag%40safaricom.blac...
Innscor (Dial a Delivery) is already offering receipts for Mpesa payments that clients make. When you order food through their Dial a Delivery method they give you the option of paying via Mpesa among other mpay options, once paid, the delivery man comes with a receipt which has your order as well as your transaction particulars/detail. Done it on the Ngong road outlet, and used mpesa to pay, and food was delivered, and promptly. AM
VISA has always given me a paper trail, every month. i can also login to my visa account online and see what has been charged to my card and when. It should be relatively trivial for safcom to do something similar. Rgds, mctim
On 12/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Sun, Dec 26, 2010 at 1:41 PM, Francis Okinyo <okinyo@gmail.com> wrote:
Let me ask you SMM, should it not be up to the receiving entity to issue payment receipt/printout (somehow) rather than Safaricom? When you pay for stuff with your visa card, you don't get a printout from visa, do you?
Okinyo,
Whenever you purchase with your VISA card, that is a physical transaction. M-Pesa is a virtual transaction. Whichever way, it's always good to have some paper trail for those who need it.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
-- Sent from my mobile device
Cheers,
McTim "A name indicates what we seek. An address indicates where it is. A route indicates how we get there." Jon Postel
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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All At PesaPal, we offer a comprehensive solution that allows Kenyan businesses to receive money from Zap. YuCash, Mpesa, the cards and PesaPoint. We issue receipts and provide buyer access to those for seven years at no charge. Any organisation that integrates PesaPal is able to receive and manage revenue collection and have the transactions reflect on their core system. Some of you may have heard about or read about our schoolfees product. Using schools.pesapal.com schools in Kenya are able to collect fees from mobile money and cards etc etc. We are an African startup, got VC funding from EvaFund and are working to give Africa a comprehensive consumer oriented payment network. You can reach us via info@pesapal.com Thanks Agosta Liko Founder/CEO On 12/28/10, amugambi@jambo.co.ke <amugambi@jambo.co.ke> wrote:
Innscor (Dial a Delivery) is already offering receipts for Mpesa payments that clients make.
When you order food through their Dial a Delivery method they give you the option of paying via Mpesa among other mpay options, once paid, the delivery man comes with a receipt which has your order as well as your transaction particulars/detail.
Done it on the Ngong road outlet, and used mpesa to pay, and food was delivered, and promptly.
AM
VISA has always given me a paper trail, every month. i can also login to my visa account online and see what has been charged to my card and when. It should be relatively trivial for safcom to do something similar. Rgds, mctim
On 12/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Sun, Dec 26, 2010 at 1:41 PM, Francis Okinyo <okinyo@gmail.com> wrote:
Let me ask you SMM, should it not be up to the receiving entity to issue payment receipt/printout (somehow) rather than Safaricom? When you pay for stuff with your visa card, you don't get a printout from visa, do you?
Okinyo,
Whenever you purchase with your VISA card, that is a physical transaction. M-Pesa is a virtual transaction. Whichever way, it's always good to have some paper trail for those who need it.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
-- Sent from my mobile device
Cheers,
McTim "A name indicates what we seek. An address indicates where it is. A route indicates how we get there." Jon Postel
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participants (8)
-
Agosta Liko -
amugambi＠jambo.co.ke -
angmag＠safaricom.blackberry.com -
Francis Okinyo -
McTim -
Odhiambo Washington -
Per-erick Mulamba -
S.Murigi Muraya