Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations
Michael and Walu, Indeed the mood is dampened! Two points: *to Michael - I bought a scratch card this morning that gave me less money than printed on the card! What's happening? * Both of you have raised interesting issues that need further discussions - effects of the ban vs possible censorship of content by Safaricom as indicated by Michael. In a situation of media ban the only "live" coverage is informal networks and under these circumstances sms' come in very handy, so people are able to move "live" news quickly to family, relatives and friends. It worries me to hear Michael taut censorship of sms content. It raises many issues: - is there infringement of personal rights in reading people's sms content to determine which is suitable to censor? - who makes this decision? - should we feel exposed? In addition to discussing these issues, I strongly feel we need to do something practical to support those suffering..... kind regards Edith At / À 14:09 29/01/2008, Michael Joseph wrote / a écrit:
I think we are all trying to deal with the crisis which seems to grow every day with no-one seemingly concerned enough to stop it.
With regard to the scratch card prices, the problem was, and is still to some extent, the disruption of our supply lines due to the violence and the closing of the banking network for more than 10 days. In a, mostly, informal economy, the impact of lengthy bank closures has a significant impact on the economy and is even outlawed in some countries. The problem is that stocks are kept to a minimum due to cash flow and security problems. So if there is a minor blip this does lead to significant shortages. We are looking, as are others, for alternative solutions to deal with this problem.
At one point we became a bank and collected billions of shillings in cash (and stored them in our vaults) from dealers in order to get the supply process going.
Fortunately we never experienced severe disruption to our network except for some areas in Western (where else) due to the inability to get diesel fuel to some key sites. But the threat was always there.
The other threat worth mentioning is the ever increasing hostile hate SMSs which were circulating after the elections and continue to circulate. We are introducing a filtering system which will hopefully stop some of them, but we must realize that the communications networks are vital in times of unrest and if we are forced to close down some elements to stop these hate messages, the impact could be felt even more widely and may even introduce panic. We must guard our freedom but we must also act responsibly to protect that freedom. I know I am preaching to the choir, and may even encourage some debate, but it is a fine line in these critical times.
Regards,
Michael
CEO Safaricom Limited
-----Original Message----- From: kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of John Walubengo Sent: Tuesday, January 29, 2008 9:45 AM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations
mmhh, looks like very few contributions. I understand the dampened mood. But really, we have to talk. Unless you guys want us to bring Koffi Anaan here to make us share...
Anyway, Thanx Alex, Bill, and Brian for your contributions so far. I was just thinking at a national level...the impact so far. 1. Mobile Operators (earlier in the fracas I bought a scratch card worth 250sh for 500sh, black market rates) 2. BPO projects (whats happening at Kencall and others?) 3. ICT Board (with World Bank threatening to hold back funds, what happens to the Infrastructure projects that were to provide Bandwidth to BPOs and Academia?) 4. Media (how are you coping with the live transmission ban?) 6. ISPs, ASPs, Cybercafes (any impacts) 7. Our members in the region UG, RW (any impacts?)
Plse talk, we have only four more days to go. It is refreshing to talk about this things. It is part of the healing process.
walu.
--- Alex Gakuru <alex.gakuru@yahoo.com> wrote:
Ok, I was silent because Brain Longwe had earlier asked that the list be what it was meant to be. Since that position has changed, I want to start with "funny" joke. We have a saying in this regard.
Have you been one of those who have tried or struggled to guess the tribe of the person sending emails to mailing lists? Please own up:) Last week we considered assessing the psychological consequences the crisis was having on consumers with regard to email and blogs posts.
It turned out that some tried to "align" their views on e-mail senders whom they perceived (or imagined?) to be of the same or "friendly" tribes. Our conclusion, listers were not tribal, yet the stress, politics and media had forced them to seek tribal alignments. We were happy to discover that.
Next we discussed tensions at workplace Telkom Kenya being our sample. We learnt how badly it had divided staff there. We overheard employee conversations! We wished companies would hold extra parties to lessen tensions at work. I have just noticed a ke-users lister has posted a very positive message. Their HR department today held an organisation-wide counselling session. That was excellent. All companies should start similar initiatives. Thanks Saidimu!
Terrible for us because when we engaging Telcos and ISPs we never ask for okuyu, jang or kale etc tariffs or quality of service standards. Our engagement covers coast to lake, Turkana to Namanga, Garissa to Busia.
At such moments, Information and Communications Consumer protection is more than ever necessary. We are battling rights of the people know on one hand, on the other we are urging responsibility to accompany freedom of expression, fighting against ban on live broadcasts also aware of the dangers of misuse, against sms sniffing very aware of misinformation dangers.
We noted and appreciated the media's own intervention early and responsibility but also appreciate the role of government to protect everyone.
This thread is on the challenges hence I stop there for now to hear others' lest I be accused of monopolising on opinion. I will be back;)
Regards,
Alex
--- John Walubengo <jwalu@yahoo.com> wrote:
________________________________________________________________________ ____________
Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs
________________________________________________________________________ ____________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: mjoseph@safaricom.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mjoseph%40safaricom .co.ke The information in this email and any attachments is confidential and may be legally privileged. It is intended only for the use of the named addressee. Emails are susceptible to alteration and their integrity cannot be guaranteed. Safaricom Limited does not accept legal responsibility for the contents of this email if the same is found to have been altered or manipulated. The contents and opinions expressed in this email are solely those of the author and do not necessarily represent those of Safaricom Limited. Safaricom Limited disclaims any liability to the fullest extent permissible by law for any consequences that may arise from the contents of this email including but not limited to personal opinions, malicious and/or defamatory information and data/codes that may compromise or damage the integrity of the recipient's information technology systems. If you are not the intended recipient please notify the sender and immediately delete this email from your system.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: eadera@idrc.or.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eadera%40idrc.or.ke
-- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
Michael, Talking of challenges with value for money on airtime - I bought 'Bambanet' recently to set myself free from office based internet but to my utter disappointment I seldom browse as connection to websites fails - any website include safarcom website. The most I have managed is email but at very slow speeds. Is this the way the product is designed or is there a problem? Eunice -----Original Message----- From: kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke] On Behalf Of Edith Adera Sent: Tuesday, January 29, 2008 3:05 PM To: eunicekariuki@ict.go.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations Michael and Walu, Indeed the mood is dampened! Two points: *to Michael - I bought a scratch card this morning that gave me less money than printed on the card! What's happening? * Both of you have raised interesting issues that need further discussions - effects of the ban vs possible censorship of content by Safaricom as indicated by Michael. In a situation of media ban the only "live" coverage is informal networks and under these circumstances sms' come in very handy, so people are able to move "live" news quickly to family, relatives and friends. It worries me to hear Michael taut censorship of sms content. It raises many issues: - is there infringement of personal rights in reading people's sms content to determine which is suitable to censor? - who makes this decision? - should we feel exposed? In addition to discussing these issues, I strongly feel we need to do something practical to support those suffering..... kind regards Edith At / À 14:09 29/01/2008, Michael Joseph wrote / a écrit:
I think we are all trying to deal with the crisis which seems to grow every day with no-one seemingly concerned enough to stop it.
With regard to the scratch card prices, the problem was, and is still to some extent, the disruption of our supply lines due to the violence and the closing of the banking network for more than 10 days. In a, mostly, informal economy, the impact of lengthy bank closures has a significant impact on the economy and is even outlawed in some countries. The problem is that stocks are kept to a minimum due to cash flow and security problems. So if there is a minor blip this does lead to significant shortages. We are looking, as are others, for alternative solutions to deal with this problem.
At one point we became a bank and collected billions of shillings in cash (and stored them in our vaults) from dealers in order to get the supply process going.
Fortunately we never experienced severe disruption to our network except for some areas in Western (where else) due to the inability to get diesel fuel to some key sites. But the threat was always there.
The other threat worth mentioning is the ever increasing hostile hate SMSs which were circulating after the elections and continue to circulate. We are introducing a filtering system which will hopefully stop some of them, but we must realize that the communications networks are vital in times of unrest and if we are forced to close down some elements to stop these hate messages, the impact could be felt even more widely and may even introduce panic. We must guard our freedom but we must also act responsibly to protect that freedom. I know I am preaching to the choir, and may even encourage some debate, but it is a fine line in these critical times.
Regards,
Michael
CEO Safaricom Limited
-----Original Message----- From: kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of John Walubengo Sent: Tuesday, January 29, 2008 9:45 AM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations
mmhh, looks like very few contributions. I understand the dampened mood. But really, we have to talk. Unless you guys want us to bring Koffi Anaan here to make us share...
Anyway, Thanx Alex, Bill, and Brian for your contributions so far. I was just thinking at a national level...the impact so far. 1. Mobile Operators (earlier in the fracas I bought a scratch card worth 250sh for 500sh, black market rates) 2. BPO projects (whats happening at Kencall and others?) 3. ICT Board (with World Bank threatening to hold back funds, what happens to the Infrastructure projects that were to provide Bandwidth to BPOs and Academia?) 4. Media (how are you coping with the live transmission ban?) 6. ISPs, ASPs, Cybercafes (any impacts) 7. Our members in the region UG, RW (any impacts?)
Plse talk, we have only four more days to go. It is refreshing to talk about this things. It is part of the healing process.
walu.
--- Alex Gakuru <alex.gakuru@yahoo.com> wrote:
Ok, I was silent because Brain Longwe had earlier asked that the list be what it was meant to be. Since that position has changed, I want to start with "funny" joke. We have a saying in this regard.
Have you been one of those who have tried or struggled to guess the tribe of the person sending emails to mailing lists? Please own up:) Last week we considered assessing the psychological consequences the crisis was having on consumers with regard to email and blogs posts.
It turned out that some tried to "align" their views on e-mail senders whom they perceived (or imagined?) to be of the same or "friendly" tribes. Our conclusion, listers were not tribal, yet the stress, politics and media had forced them to seek tribal alignments. We were happy to discover that.
Next we discussed tensions at workplace Telkom Kenya being our sample. We learnt how badly it had divided staff there. We overheard employee conversations! We wished companies would hold extra parties to lessen tensions at work. I have just noticed a ke-users lister has posted a very positive message. Their HR department today held an organisation-wide counselling session. That was excellent. All companies should start similar initiatives. Thanks Saidimu!
Terrible for us because when we engaging Telcos and ISPs we never ask for okuyu, jang or kale etc tariffs or quality of service standards. Our engagement covers coast to lake, Turkana to Namanga, Garissa to Busia.
At such moments, Information and Communications Consumer protection is more than ever necessary. We are battling rights of the people know on one hand, on the other we are urging responsibility to accompany freedom of expression, fighting against ban on live broadcasts also aware of the dangers of misuse, against sms sniffing very aware of misinformation dangers.
We noted and appreciated the media's own intervention early and responsibility but also appreciate the role of government to protect everyone.
This thread is on the challenges hence I stop there for now to hear others' lest I be accused of monopolising on opinion. I will be back;)
Regards,
Alex
--- John Walubengo <jwalu@yahoo.com> wrote:
________________________________________________________________________ ____________
Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs
________________________________________________________________________ ____________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: mjoseph@safaricom.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mjoseph%40safaricom .co.ke The information in this email and any attachments is confidential and may be legally privileged. It is intended only for the use of the named addressee. Emails are susceptible to alteration and their integrity cannot be guaranteed. Safaricom Limited does not accept legal responsibility for the contents of this email if the same is found to have been altered or manipulated. The contents and opinions expressed in this email are solely those of the author and do not necessarily represent those of Safaricom Limited. Safaricom Limited disclaims any liability to the fullest extent permissible by law for any consequences that may arise from the contents of this email including but not limited to personal opinions, malicious and/or defamatory information and data/codes that may compromise or damage the integrity of the recipient's information technology systems. If you are not the intended recipient please notify the sender and immediately delete this email from your system.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: eadera@idrc.or.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eadera%40idrc.or.ke
-- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eunicekariuki@ict.go.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eunicekariuki%40ict.go. ke
Esther et al, With all due respect. Plse avoid swamping MJoseph with customer care issues. At this rate, DMurray (Celtel) might avoid making contributions to our discussions given the risk that it might just attract customer care queries ;-) In any, case if you have some 'personal' issues with the operators/CEO plse target rather than broadcast the issue unless it ties in with the current discussion which is : "Possible (ICT) Interventions to current crisis in the country". walu. --- Eunice Kariuki <eunicekariuki@ict.go.ke> wrote:
Michael,
Talking of challenges with value for money on airtime -
I bought 'Bambanet' recently to set myself free from office based internet but to my utter disappointment I seldom browse as connection to websites fails - any website include safarcom website. The most I have managed is email but at very slow speeds.
Is this the way the product is designed or is there a problem?
Eunice
-----Original Message----- From:
kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke]
On Behalf Of Edith Adera Sent: Tuesday, January 29, 2008 3:05 PM To: eunicekariuki@ict.go.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations
Michael and Walu,
Indeed the mood is dampened!
Two points:
*to Michael - I bought a scratch card this morning that gave me less money than printed on the card! What's happening?
* Both of you have raised interesting issues that need further discussions - effects of the ban vs possible censorship of content by Safaricom as indicated by Michael. In a situation of media ban the only "live" coverage is informal networks and under these circumstances sms' come in very handy, so people are able to move "live" news quickly to family, relatives and friends. It worries me to hear Michael taut censorship of sms content. It raises many issues:
- is there infringement of personal rights in reading people's sms content to determine which is suitable to censor? - who makes this decision? - should we feel exposed?
In addition to discussing these issues, I strongly feel we need to do something practical to support those suffering.....
kind regards
Edith
I think we are all trying to deal with the crisis which seems to grow every day with no-one seemingly concerned enough to stop it.
With regard to the scratch card prices, the problem was, and is still to some extent, the disruption of our supply lines due to
the closing of the banking network for more than 10 days. In a, mostly, informal economy, the impact of lengthy bank closures has a significant impact on the economy and is even outlawed in some countries. The problem is that stocks are kept to a minimum due to cash flow and security problems. So if there is a minor blip this does lead to significant shortages. We are looking, as are others, for alternative solutions to deal with this problem.
At one point we became a bank and collected billions of shillings in cash (and stored them in our vaults) from dealers in order to get the supply process going.
Fortunately we never experienced severe disruption to our network except for some areas in Western (where else) due to the inability to get diesel fuel to some key sites. But the threat was always
At / À 14:09 29/01/2008, Michael Joseph wrote / a écrit: the violence and there.
The other threat worth mentioning is the ever increasing
hostile hate
SMSs which were circulating after the elections and continue to circulate. We are introducing a filtering system which will hopefully stop some of them, but we must realize that the communications networks are vital in times of unrest and if we are forced to close down some elements to stop these hate messages, the impact could be felt even more widely and may even introduce panic. We must guard our freedom but we must also act responsibly to protect that freedom. I know I am preaching to the choir, and may even encourage some debate, but it is a fine line in these critical times.
Regards,
Michael
CEO Safaricom Limited
-----Original Message----- From:
kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke
On Behalf Of John Walubengo Sent: Tuesday, January 29, 2008 9:45 AM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations
mmhh, looks like very few contributions. I understand
[mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] the
dampened mood. But really, we have to talk. Unless you guys want us to bring Koffi Anaan here to make us share...
Anyway, Thanx Alex, Bill, and Brian for your contributions so far. I was just thinking at a national level...the impact so far. 1. Mobile Operators (earlier in the fracas I bought a scratch card worth 250sh for 500sh, black market rates) 2. BPO projects (whats happening at Kencall and others?) 3. ICT Board (with World Bank threatening to hold back funds, what happens to the Infrastructure projects that were to provide Bandwidth to BPOs and Academia?) 4. Media (how are you coping with the live transmission ban?) 6. ISPs, ASPs, Cybercafes (any impacts) 7. Our members in the region UG, RW (any impacts?)
Plse talk, we have only four more days to go. It is refreshing to talk about this things. It is part of the healing process.
walu.
--- Alex Gakuru <alex.gakuru@yahoo.com> wrote:
Ok, I was silent because Brain Longwe had earlier asked that the list be what it was meant to be. Since that position has changed, I want to start with "funny" joke. We have a saying in this regard.
Have you been one of those who have tried or struggled to guess the tribe of the person sending emails to mailing lists? Please own up:) Last week we considered assessing the psychological consequences the crisis was having on consumers with regard to email and blogs posts.
It turned out that some tried to "align" their views on e-mail senders whom they perceived (or imagined?) to be of the same or "friendly" tribes. Our conclusion, listers were not tribal, yet the stress, politics and media had forced them to seek tribal alignments. We were happy to discover that.
Next we discussed tensions at workplace Telkom Kenya being our sample. We learnt how badly it had divided staff there. We overheard employee conversations! We wished companies would hold extra parties to lessen tensions at work. I have just noticed a ke-users lister has posted a very positive message. Their HR department today held an organisation-wide counselling session. That was excellent. All companies
=== message truncated === ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
Walu, I thought it was Eunice and not Esther. Eunice's query is very relevant since you can not talk of interventions while service providers are not meeting expections. During the early days of the skirmishes surfing internet at home was made possible by the mobile operators. Unfortunately Safaricom does not work well. We were able to talk and communcate with reatives ad friend abroad and other parts of the country through the Internet. For Eunice and the rest who are interested, the problem is that Safaricom has a very large voice customer base and the way the system works, preference is automaticaly given to voice as opposed to data. I have been a regular user of Celtel data service (gave up on Safaricom long time ago) but of late I have realized their speeds are going down as well and quality of service not what it used to be. To me, this is an indication that Celtel voice customer base is also growing. You may be lucky to get good service if you are near a base station with fewer voice connections. The solution is technical. It means Safaricom and Celtel must re-dimension their networks and possibly ' hard wire' dedicated timeslots or channels for the growing data customer base. Otherwise we will soon start demanding money back for service they are selling yet they know very well (yes they know) they don't have capacity. Maybe CCK and Ministry of InfoComm can also intervene. So, Walu, as we talk of interventions we can also remind the providers they are let down. Leonard PS. Is DMurray still at Celtel???? John Walubengo <jwalu@yahoo.com> wrote: Esther et al, With all due respect. Plse avoid swamping MJoseph with customer care issues. At this rate, DMurray (Celtel) might avoid making contributions to our discussions given the risk that it might just attract customer care queries ;-) In any, case if you have some 'personal' issues with the operators/CEO plse target rather than broadcast the issue unless it ties in with the current discussion which is : "Possible (ICT) Interventions to current crisis in the country". walu. --- Eunice Kariuki wrote:
Michael,
Talking of challenges with value for money on airtime -
I bought 'Bambanet' recently to set myself free from office based internet but to my utter disappointment I seldom browse as connection to websites fails - any website include safarcom website. The most I have managed is email but at very slow speeds.
Is this the way the product is designed or is there a problem?
Eunice
-----Original Message----- From:
kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke]
On Behalf Of Edith Adera Sent: Tuesday, January 29, 2008 3:05 PM To: eunicekariuki@ict.go.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations
Michael and Walu,
Indeed the mood is dampened!
Two points:
*to Michael - I bought a scratch card this morning that gave me less money than printed on the card! What's happening?
* Both of you have raised interesting issues that need further discussions - effects of the ban vs possible censorship of content by Safaricom as indicated by Michael. In a situation of media ban the only "live" coverage is informal networks and under these circumstances sms' come in very handy, so people are able to move "live" news quickly to family, relatives and friends. It worries me to hear Michael taut censorship of sms content. It raises many issues:
- is there infringement of personal rights in reading people's sms content to determine which is suitable to censor? - who makes this decision? - should we feel exposed?
In addition to discussing these issues, I strongly feel we need to do something practical to support those suffering.....
kind regards
Edith
I think we are all trying to deal with the crisis which seems to grow every day with no-one seemingly concerned enough to stop it.
With regard to the scratch card prices, the problem was, and is still to some extent, the disruption of our supply lines due to
the closing of the banking network for more than 10 days. In a, mostly, informal economy, the impact of lengthy bank closures has a significant impact on the economy and is even outlawed in some countries. The problem is that stocks are kept to a minimum due to cash flow and security problems. So if there is a minor blip this does lead to significant shortages. We are looking, as are others, for alternative solutions to deal with this problem.
At one point we became a bank and collected billions of shillings in cash (and stored them in our vaults) from dealers in order to get the supply process going.
Fortunately we never experienced severe disruption to our network except for some areas in Western (where else) due to the inability to get diesel fuel to some key sites. But the threat was always
At / À 14:09 29/01/2008, Michael Joseph wrote / a écrit: the violence and there.
The other threat worth mentioning is the ever increasing
hostile hate
SMSs which were circulating after the elections and continue to circulate. We are introducing a filtering system which will hopefully stop some of them, but we must realize that the communications networks are vital in times of unrest and if we are forced to close down some elements to stop these hate messages, the impact could be felt even more widely and may even introduce panic. We must guard our freedom but we must also act responsibly to protect that freedom. I know I am preaching to the choir, and may even encourage some debate, but it is a fine line in these critical times.
Regards,
Michael
CEO Safaricom Limited
-----Original Message----- From:
kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke
On Behalf Of John Walubengo Sent: Tuesday, January 29, 2008 9:45 AM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed byPost-ElectionViolence on ICT Organisations
mmhh, looks like very few contributions. I understand
[mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] the
dampened mood. But really, we have to talk. Unless you guys want us to bring Koffi Anaan here to make us share...
Anyway, Thanx Alex, Bill, and Brian for your contributions so far. I was just thinking at a national level...the impact so far. 1. Mobile Operators (earlier in the fracas I bought a scratch card worth 250sh for 500sh, black market rates) 2. BPO projects (whats happening at Kencall and others?) 3. ICT Board (with World Bank threatening to hold back funds, what happens to the Infrastructure projects that were to provide Bandwidth to BPOs and Academia?) 4. Media (how are you coping with the live transmission ban?) 6. ISPs, ASPs, Cybercafes (any impacts) 7. Our members in the region UG, RW (any impacts?)
Plse talk, we have only four more days to go. It is refreshing to talk about this things. It is part of the healing process.
walu.
--- Alex Gakuru wrote:
Ok, I was silent because Brain Longwe had earlier asked that the list be what it was meant to be. Since that position has changed, I want to start with "funny" joke. We have a saying in this regard.
Have you been one of those who have tried or struggled to guess the tribe of the person sending emails to mailing lists? Please own up:) Last week we considered assessing the psychological consequences the crisis was having on consumers with regard to email and blogs posts.
It turned out that some tried to "align" their views on e-mail senders whom they perceived (or imagined?) to be of the same or "friendly" tribes. Our conclusion, listers were not tribal, yet the stress, politics and media had forced them to seek tribal alignments. We were happy to discover that.
Next we discussed tensions at workplace Telkom Kenya being our sample. We learnt how badly it had divided staff there. We overheard employee conversations! We wished companies would hold extra parties to lessen tensions at work. I have just noticed a ke-users lister has posted a very positive message. Their HR department today held an organisation-wide counselling session. That was excellent. All companies
=== message truncated === ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: mleonardo@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mleonardo%40yahoo.com --------------------------------- Never miss a thing. Make Yahoo your homepage.
I would be happy to respond to this. It is true that with EDGE and GPRS the data slots are shared with voice and at busy times (normally 6 pm to 8 pm), voice takes precedence. With 3G this does not happen and would hope that as we roll out this 3G service data service will be much improved. Most of the USB modems sold now can handle both GPRS/EDGE and 3G. There are some other technical issues we are looking at that could improve the current data speeds. Regards, Michael CEO Safaricom Limited ________________________________ From: kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Leonard Mware Sent: Wednesday, January 30, 2008 12:02 PM To: Michael Joseph Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Day 2 of 5 -Spare MJ Walu, I thought it was Eunice and not Esther. Eunice's query is very relevant since you can not talk of interventions while service providers are not meeting expections. During the early days of the skirmishes surfing internet at home was made possible by the mobile operators. Unfortunately Safaricom does not work well. We were able to talk and communcate with reatives ad friend abroad and other parts of the country through the Internet. For Eunice and the rest who are interested, the problem is that Safaricom has a very large voice customer base and the way the system works, preference is automaticaly given to voice as opposed to data. I have been a regular user of Celtel data service (gave up on Safaricom long time ago) but of late I have realized their speeds are going down as well and quality of service not what it used to be. To me, this is an indication that Celtel voice customer base is also growing. You may be lucky to get good service if you are near a base station with fewer voice connections. The solution is technical. It means Safaricom and Celtel must re-dimension their networks and possibly ' hard wire' dedicated timeslots or channels for the growing data customer base. Otherwise we will soon start demanding money back for service they are selling yet they know very well (yes they know) they don't have capacity. Maybe CCK and Ministry of InfoComm can also intervene. So, Walu, as we talk of interventions we can also remind the providers they are let down. Leonard PS. Is DMurray still at Celtel???? John Walubengo <jwalu@yahoo.com> wrote: Esther et al, With all due respect. Plse avoid swamping MJoseph with customer care issues. At this rate, DMurray (Celtel) might avoid making contributions to our discussions given the risk that it might just attract customer care queries ;-) In any, case if you have some 'personal' issues with the operators/CEO plse target rather than broadcast the issue unless it ties in with the current discussion which is : "Possible (ICT) Interventions to current crisis in the country". walu. --- Eunice Kariuki wrote: > Michael, > > Talking of challenges with value for money on airtime - > > I bought 'Bambanet' recently to set myself free from > office based internet > but to my utter disappointment I seldom browse as > connection to websites > fails - any website include safarcom website. > The most I have managed is email but at very slow speeds. > > Is this the way the product is designed or is there a > problem? > > Eunice > > -----Original Message----- > From: > kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke > [mailto:kictanet-bounces+eunicekariuki=ict.go.ke@lists.kictanet.or.ke] > On > Behalf Of Edith Adera > Sent: Tuesday, January 29, 2008 3:05 PM > To: eunicekariuki@ict.go.ke > Cc: KICTAnet ICT Policy Discussions > Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed > byPost-ElectionViolence on ICT Organisations > > Michael and Walu, > > Indeed the mood is dampened! > > Two points: > > *to Michael - I bought a scratch card this morning that > gave me less money > than printed on the card! What's happening? > > * Both of you have raised interesting issues that need > further discussions > - effects of the ban vs possible censorship of content by > Safaricom as > indicated by Michael. In a situation of media ban the > only "live" coverage > is informal networks and under these circumstances sms' > come in very handy, > so people are able to move "live" news quickly to family, > relatives and > friends. It worries me to hear Michael taut censorship of > sms content. It > raises many issues: > > - is there infringement of personal rights in reading > people's sms content > to determine which is suitable to censor? > - who makes this decision? > - should we feel exposed? > > In addition to discussing these issues, I strongly feel > we need to do > something practical to support those suffering..... > > kind regards > > Edith > > At / À 14:09 29/01/2008, Michael Joseph wrote / a écrit: > >I think we are all trying to deal with the crisis which > seems to grow > >every day with no-one seemingly concerned enough to stop > it. > > > >With regard to the scratch card prices, the problem was, > and is still to > >some extent, the disruption of our supply lines due to > the violence and > >the closing of the banking network for more than 10 > days. In a, mostly, > >informal economy, the impact of lengthy bank closures > has a significant > >impact on the economy and is even outlawed in some > countries. The > >problem is that stocks are kept to a minimum due to cash > flow and > >security problems. So if there is a minor blip this does > lead to > >significant shortages. We are looking, as are others, > for alternative > >solutions to deal with this problem. > > > >At one point we became a bank and collected billions of > shillings in > >cash (and stored them in our vaults) from dealers in > order to get the > >supply process going. > > > >Fortunately we never experienced severe disruption to > our network except > >for some areas in Western (where else) due to the > inability to get > >diesel fuel to some key sites. But the threat was always > there. > > > >The other threat worth mentioning is the ever increasing > hostile hate > >SMSs which were circulating after the elections and > continue to > >circulate. We are introducing a filtering system which > will hopefully > >stop some of them, but we must realize that the > communications networks > >are vital in times of unrest and if we are forced to > close down some > >elements to stop these hate messages, the impact could > be felt even more > >widely and may even introduce panic. We must guard our > freedom but we > >must also act responsibly to protect that freedom. I > know I am preaching > >to the choir, and may even encourage some debate, but it > is a fine line > >in these critical times. > > > >Regards, > > > >Michael > > > >CEO > >Safaricom Limited > > > > > >-----Original Message----- > >From: > kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke > >[mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] > >On Behalf Of John Walubengo > >Sent: Tuesday, January 29, 2008 9:45 AM > >To: Michael Joseph > >Cc: KICTAnet ICT Policy Discussions > >Subject: Re: [kictanet] Day 2 of 5 - Challenges Posed > >byPost-ElectionViolence on ICT Organisations > > > >mmhh, looks like very few contributions. I understand > the > >dampened mood. But really, we have to talk. Unless you > >guys want us to bring Koffi Anaan here to make us > share... > > > >Anyway, Thanx Alex, Bill, and Brian for your > contributions > >so far. I was just thinking at a national level...the > >impact so far. > >1. Mobile Operators (earlier in the fracas I bought a > >scratch card worth 250sh for 500sh, black market rates) > >2. BPO projects (whats happening at Kencall and others?) > >3. ICT Board (with World Bank threatening to hold back > >funds, what happens to the Infrastructure projects that > >were to provide Bandwidth to BPOs and Academia?) > >4. Media (how are you coping with the live transmission > >ban?) > >6. ISPs, ASPs, Cybercafes (any impacts) > >7. Our members in the region UG, RW (any impacts?) > > > >Plse talk, we have only four more days to go. It is > >refreshing to talk about this things. It is part of the > >healing process. > > > >walu. > > > >--- Alex Gakuru wrote: > > > > > Ok, I was silent because Brain Longwe had earlier > > > asked that the list be what it was meant to be. Since > > > that position has changed, I want to start with > > > "funny" joke. We have a saying in this regard. > > > > > > Have you been one of those who have tried or > struggled > > > to guess the tribe of the person sending emails to > > > mailing lists? Please own up:) Last week we > considered > > > assessing the psychological consequences the crisis > > > was having on consumers with regard to email and > blogs > > > posts. > > > > > > It turned out that some tried to "align" their views > > > on e-mail senders whom they perceived (or imagined?) > > > to be of the same or "friendly" tribes. Our > > > conclusion, listers were not tribal, yet the stress, > > > politics and media had forced them to seek tribal > > > alignments. We were happy to discover that. > > > > > > Next we discussed tensions at workplace Telkom Kenya > > > being our sample. We learnt how badly it had divided > > > staff there. We overheard employee conversations! We > > > wished companies would hold extra parties to lessen > > > tensions at work. I have just noticed a ke-users > > > lister has posted a very positive message. Their HR > > > department today held an organisation-wide > > > counselling session. That was excellent. All > companies > === message truncated === ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: mleonardo@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mleonardo%40yahoo.com ________________________________ Never miss a thing. Make Yahoo your homepage. <http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs> The information in this email and any attachments is confidential and may be legally privileged. It is intended only for the use of the named addressee. Emails are susceptible to alteration and their integrity cannot be guaranteed. Safaricom Limited does not accept legal responsibility for the contents of this email if the same is found to have been altered or manipulated. The contents and opinions expressed in this email are solely those of the author and do not necessarily represent those of Safaricom Limited. Safaricom Limited disclaims any liability to the fullest extent permissible by law for any consequences that may arise from the contents of this email including but not limited to personal opinions, malicious and/or defamatory information and data/codes that may compromise or damage the integrity of the recipient's information technology systems. If you are not the intended recipient please notify the sender and immediately delete this email from your system.
participants (5)
-
Edith Adera -
Eunice Kariuki -
John Walubengo -
Leonard Mware -
Michael Joseph