Re: [kictanet] Permission Marketing and misuse of customer data by Telcos
As an organization purporting to represent my rights, why do you find it even sensible to "protect me " from details of what you are protecting me against? Or is what you champion not "public interest?" Aggrieved "consumer". On 15 Nov 2016 06:29, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote: Jackline Thanks for your email. 'You have no convincing reason to share it here while engaging them' Are you in court with this? As consumers and an aggrieved party why can't you share with us this 'ongoing engagement'? I find it difficult to comprehend your answer. What compels you to share some cases and not others? Are you not supposed to represent the consumer at large? I'm baffled by your email...to say the least.. Regards *Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad On 14 Nov 2016, at 7:19 PM, Consumers Federation of Kenya (COFEK) < hotline@cofek.co.ke> wrote: Dear Mr. Ali Hussein, We are directly in touch with affected MNO’s and the regulator on the matter. We, therefore, have no convincing reason to share it here while engaging them. FYI, sir, the law is very clear on consumer information privacy especially Article 31(d) of the Constitution and statutes including Consumer Protection Act, 2012. Otherwise, we remain proud *as the champion of consumer rights in Kenya*, and the apex Federation. The information leaks in the health sector, medical insurance -via smart card – is worse than the breaches from telcos. Thank you for believing in us. We won’t let you down. Kind regards Jackline Kamau *PROGRAM OFFICER* Consumers Federation of Kenya (Cofek) *From:* kictanet [mailto:kictanet-bounces+hotline=cofek.co.ke@lists. kictanet.or.ke <kictanet-bounces+hotline=cofek.co.ke@lists.kictanet.or.ke>] *On Behalf Of *Ali Hussein via kictanet *Sent:* Monday, November 14, 2016 1:04 PM *To:* The Consumers Federation of Kenya (Cofek) <hotline@cofek.co.ke> *Cc:* Ali Hussein <ali@hussein.me.ke> *Subject:* [***SPAM*** Score/Req: 07.40/5.0] Re: [kictanet] Permission Marketing and misuse of customer data by Telcos By the way where's COFEK, the so called champion of Consumer Rights? Why hasn't COFEK responded to this issue? Regards Ali Hussein Tel: +254 713 601113 On 14 Nov 2016 11:20 a.m., "Victor Kapiyo via kictanet" < kictanet@lists.kictanet.or.ke> wrote: Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction. Victor On 14 Nov 2016 11:06, "Collins Areba via kictanet" < kictanet@lists.kictanet.or.ke> wrote: See attached. On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote: I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data. On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote: Listers Good to report that Safaricom has engaged. Hopefully we should resolve this soon. *Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote: Hi Ali, To say the least this is unethical. It would be great to hear what Safaricom has to say about the same. Regards On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote: Blessed Monday! Is there a chance that you may even be subscribed and not get the prompt and the deductions happen? Is this in the line of Internet "un"Governance whereby your data is mined for high value without your express consent or being paid/compensated for it. Be blessed. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth". On Monday, 14 November 2016, 7:55, Collins Areba via kictanet <kictanet@lists.kictanet.or.ke> wrote: Very unfair, especially when they relegate the responsibility of unearthing if it is a scam to the consumers! On 14 Nov 2016 06:08, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: Dear All I woke up this morning to find myself registered by a Telco for a service I do not want. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#. I thought these things shouldn't happen anymore? Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#? Who gave them the permission to subscribe me in the first place? Maybe my phone was hacked and someone registered me by mistake? At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation. Regards AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/ alihkassim 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ arebacollins%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ wangarikabiru%40yahoo.co.uk The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/info%40alyhussein.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/arebacollins%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Regards, Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788 */ *0731534124* Twitter: @arebacollins. Skype: arebacollins _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/vkapiyo%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/info%40alyhussein.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. ------------------------------ [image: Avast logo] <https://www.avast.com/antivirus> This email has been checked for viruses by Avast antivirus software. www.avast.com <https://www.avast.com/antivirus> _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/arebacollins%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Succinct! Edwin Kiama Thoughts become things... choose the good ones! *-------------------------------------------------------------------------------------------------------**Social Justice Entrepreneur* *The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://plus.google.com/u/1/+WanjikuMapinduzi/posts http://www.scribd.com/wmkenya "Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead* On Tue, Nov 15, 2016 at 8:07 AM, Collins Areba via kictanet < kictanet@lists.kictanet.or.ke> wrote:
As an organization purporting to represent my rights, why do you find it even sensible to "protect me " from details of what you are protecting me against? Or is what you champion not "public interest?"
Aggrieved "consumer".
On 15 Nov 2016 06:29, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Jackline
Thanks for your email.
'You have no convincing reason to share it here while engaging them'
Are you in court with this? As consumers and an aggrieved party why can't you share with us this 'ongoing engagement'? I find it difficult to comprehend your answer. What compels you to share some cases and not others? Are you not supposed to represent the consumer at large?
I'm baffled by your email...to say the least..
Regards
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 7:19 PM, Consumers Federation of Kenya (COFEK) < hotline@cofek.co.ke> wrote:
Dear Mr. Ali Hussein,
We are directly in touch with affected MNO’s and the regulator on the matter. We, therefore, have no convincing reason to share it here while engaging them.
FYI, sir, the law is very clear on consumer information privacy especially Article 31(d) of the Constitution and statutes including Consumer Protection Act, 2012. Otherwise, we remain proud *as the champion of consumer rights in Kenya*, and the apex Federation. The information leaks in the health sector, medical insurance -via smart card – is worse than the breaches from telcos.
Thank you for believing in us. We won’t let you down.
Kind regards
Jackline Kamau
*PROGRAM OFFICER*
Consumers Federation of Kenya (Cofek)
*From:* kictanet [mailto:kictanet-bounces+hotli ne=cofek.co.ke@lists.kictanet.or.ke <kictanet-bounces+hotline=cofek.co.ke@lists.kictanet.or.ke>] *On Behalf Of *Ali Hussein via kictanet *Sent:* Monday, November 14, 2016 1:04 PM *To:* The Consumers Federation of Kenya (Cofek) <hotline@cofek.co.ke> *Cc:* Ali Hussein <ali@hussein.me.ke> *Subject:* [***SPAM*** Score/Req: 07.40/5.0] Re: [kictanet] Permission Marketing and misuse of customer data by Telcos
By the way where's COFEK, the so called champion of Consumer Rights?
Why hasn't COFEK responded to this issue?
Regards
Ali Hussein Tel: +254 713 601113
On 14 Nov 2016 11:20 a.m., "Victor Kapiyo via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote:
I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
*Ali Hussein*
*Principal*
*Hussein & Associates*
+254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
______________________________ _________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/
mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/wangar ikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
Regards,
Collins Areba,
Kilifi, Kenya.
Tel: +*254 707 750 788 */ *0731534124* Twitter: @arebacollins.
Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (2)
-
Collins Areba -
Mutemi wa Kiama