Hannah Mutuku - An Employee whom Safaricom Can do without
Guys The worst experience ever. The date is 13th November and the place is Safaricom Moi Avenue. My problem, lost data card which I wanted blocked since I dont have money to buy a new 3g modem to replace the stolen modem plus data card. The retort from Hannah Mutuku, she cant do anything, I have lost the card, I will have to pay every month even if the card is not working. I thought that in case of a card getting lost and you suspend it, you pay a standing account maintenance charge until when the account is terminated or restored. Ooh My God. Safaricom is a fraud and with the arrogance and boisterous manner of Hannah Mutuku, you can do nothing about it. She was not listening. And she was not ready to reveal her true identity and tag and kept hiding it until when I called the Administration Police that I was getting irritated and infact I was causing a scene. Hannah told me to my face that I can do nothing about it. I left saddened. I have a post paid account with Safaricom and two prepaid lines. I threw the pre paid lines away already with lots anger in me. I was mistreated in Safaricom. I was molested. I was insulted. In safaricom, employees boasts of cronysm and what connections they have from above. Ooh God help me. I really suffered and am ready to move on. What I need is Safaricom to block my post paid line since, to my word, I wont pay a cent in that line and I am ready to face the consequences. fraud is not a good way of making business. We must stop frauds pretending to make profit. I need my account terminated and know that I wont pay a single cent. I know that our media fear loosing lots of advertising fees and thats why anything which portrays the cellphone companies in bad light wont see a day in any of the three big media houses. None of them will dare question. But the fact that this is the third problem I am having with Safaricom centre twice at Moi Avenue and once at I&M proves to me something, something is terribly wrong with the Safaricom customer care and people like Hannah Mutuku just proved that. One arrogant lady who seems to be well connected. I dont know how, but surely she seemed so. And she is a supervisor. I need a blockage on my line since I wont pay for a stolen line. I wont Kenyansregards mikeoketch@gmail.com
ROFL These are the sort of things that can make a grown man cry! --- On Fri, 11/14/08, John Maina <j.maina@ymail.com> wrote: From: John Maina <j.maina@ymail.com> Subject: [kictanet] Hannah Mutuku - An Employee whom Safaricom Can do without To: kiriinya2000@yahoo.com Cc: ke-internetusers@bdix.net, "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Friday, November 14, 2008, 1:24 AM Guys The worst experience ever. The date is 13th November and the place is Safaricom Moi Avenue. My problem, lost data card which I wanted blocked since I dont have money to buy a new 3g modem to replace the stolen modem plus data card. The retort from Hannah Mutuku, she cant do anything, I have lost the card, I will have to pay every month even if the card is not working. I thought that in case of a card getting lost and you suspend it, you pay a standing account maintenance charge until when the account is terminated or restored. Ooh My God. Safaricom is a fraud and with the arrogance and boisterous manner of Hannah Mutuku, you can do nothing about it. She was not listening. And she was not ready to reveal her true identity and tag and kept hiding it until when I called the Administration Police that I was getting irritated and infact I was causing a scene. Hannah told me to my face that I can do nothing about it. I left saddened. I have a post paid account with Safaricom and two prepaid lines. I threw the pre paid lines away already with lots anger in me. I was mistreated in Safaricom. I was molested. I was insulted. In safaricom, employees boasts of cronysm and what connections they have from above. Ooh God help me. I really suffered and am ready to move on. What I need is Safaricom to block my post paid line since, to my word, I wont pay a cent in that line and I am ready to face the consequences. fraud is not a good way of making business. We must stop frauds pretending to make profit. I need my account terminated and know that I wont pay a single cent. I know that our media fear loosing lots of advertising fees and thats why anything which portrays the cellphone companies in bad light wont see a day in any of the three big media houses. None of them will dare question. But the fact that this is the third problem I am having with Safaricom centre twice at Moi Avenue and once at I&M proves to me something, something is terribly wrong with the Safaricom customer care and people like Hannah Mutuku just proved that. One arrogant lady who seems to be well connected. I dont know how, but surely she seemed so. And she is a supervisor. I need a blockage on my line since I wont pay for a stolen line. I wont Kenyansregards mikeoketch@gmail.com _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: kiriinya2000@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/kiriinya2000%40yahoo.co...
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