Data Bundles and Expiry Dates
Listers Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:- Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle? What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that.. I have copied the chukua hatua CCK email so that we can possibly get a legal position on this. Your Data Bundle Balance Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07 MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5 MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points Refresh my Account Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113/ 0770 906375 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad
Hi Ali, This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation. On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali@hussein.me.ke> wrote:
Listers
Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:-
Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle? What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that..
I have copied the chukua hatua CCK email so that we can possibly get a legal position on this.
Your Data Bundle Balance Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07 MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5 MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points Refresh my Account <http://www.safaricom.com/bundles/>
Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd
+254 713 601113/ 0770 906375
"The future belongs to him who knows how to wait." - Russian Proverb
Sent from my iPad
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@Brian. Your assertion is wrong. The other day I 'lost' 500MB courtesy of this expiry dates business; when I bought new bundles, the 500MB was not there! Definitely not amused. Best Regards, Davis M Onsakia "One doesn't discover new lands without consenting to lose sight of the shore for a very long time." On 31 July 2013 10:01, Brian Ngure <brian.ngure@gmail.com> wrote:
Hi Ali,
This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation.
On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali@hussein.me.ke> wrote:
Listers
Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:-
Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle? What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that..
I have copied the chukua hatua CCK email so that we can possibly get a legal position on this.
Your Data Bundle Balance Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07 MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5 MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points Refresh my Account <http://www.safaricom.com/bundles/>
Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd
+254 713 601113/ 0770 906375
"The future belongs to him who knows how to wait." - Russian Proverb
Sent from my iPad
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Oops! @ Davies, I think you should follow up with safcom. I had not seen your response before I responded. But I am a user of the bundles and sometimes do take long before I top up. And I have never lost any of my bundles. Was speaking from a user's perspective. RgdsGG Date: Wed, 31 Jul 2013 10:13:14 +0300 From: mautidavis@gmail.com Subject: Re: [kictanet] Data Bundles and Expiry Dates CC: chukuahatua@cck.go.ke; kictanet@lists.kictanet.or.ke To: ggithaiga@hotmail.com @Brian. Your assertion is wrong. The other day I 'lost' 500MB courtesy of this expiry dates business; when I bought new bundles, the 500MB was not there! Definitely not amused. Best Regards, Davis M Onsakia "One doesn't discover new lands without consenting to lose sight of the shore for a very long time." On 31 July 2013 10:01, Brian Ngure <brian.ngure@gmail.com> wrote: Hi Ali, This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation. On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali@hussein.me.ke> wrote: Listers Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:- Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle? What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that.. I have copied the chukua hatua CCK email so that we can possibly get a legal position on this. Your Data Bundle Balance Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07 MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5 MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points Refresh my Account Ali HusseinCEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113/ 0770 906375 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/brian.ngure%40gmail.co... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/mautidavis%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ggithaiga%40hotmail.co... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I found this article by Tom Makau to be quite informative on the subject. http://tommakau.com/2012/07/23/why-your-mobile-data-bundle-expires/ On Wed, Jul 31, 2013 at 11:18 AM, Grace Githaiga <ggithaiga@hotmail.com>wrote:
Oops! @ Davies, I think you should follow up with safcom. I had not seen your response before I responded. But I am a user of the bundles and sometimes do take long before I top up. And I have never lost any of my bundles. Was speaking from a user's perspective. Rgds GG
------------------------------ Date: Wed, 31 Jul 2013 10:13:14 +0300 From: mautidavis@gmail.com
Subject: Re: [kictanet] Data Bundles and Expiry Dates CC: chukuahatua@cck.go.ke; kictanet@lists.kictanet.or.ke To: ggithaiga@hotmail.com
@Brian. Your assertion is wrong. The other day I 'lost' 500MB courtesy of this expiry dates business; when I bought new bundles, the 500MB was not there! Definitely not amused.
Best Regards, Davis M Onsakia "One doesn't discover new lands without consenting to lose sight of the shore for a very long time."
On 31 July 2013 10:01, Brian Ngure <brian.ngure@gmail.com> wrote:
Hi Ali,
This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation.
On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali@hussein.me.ke> wrote:
Listers
Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:-
Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle? What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that..
I have copied the chukua hatua CCK email so that we can possibly get a legal position on this.
Your Data Bundle Balance Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07 MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5 MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points Refresh my Account <http://www.safaricom.com/bundles/>
Ali Hussein CEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd
+254 713 601113/ 0770 906375
"The future belongs to him who knows how to wait." - Russian Proverb
Sent from my iPad
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ggithaiga%40hotmail.co... Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards, Mark Mwangi markmwangi.me.ke
True Brian. And sometimes you only need to top up with Kes. 50. You really never loose the bundles. Ali, usiwe na wasiwasi :).RgdsGG From: brian.ngure@gmail.com Date: Wed, 31 Jul 2013 10:01:58 +0300 Subject: Re: [kictanet] Data Bundles and Expiry Dates CC: chukuahatua@cck.go.ke; kictanet@lists.kictanet.or.ke To: ggithaiga@hotmail.com Hi Ali, This is a question I have asked many times. Personally, I don't think data bundles should have an expiry, however, from my understanding, when they do the data is still there. You just can't use it until you top up again. Once you top up it is re-activated and added to the value of the bundle you have topped up with. It seems silly to me but I guess it is just a way to force customer to purchase more data bundles. Someone correct me if I wrong in my interpretation. On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali@hussein.me.ke> wrote: Listers Please see below. A few months ago I wrote on this list about Telcos and their expiry dates on data bundles. This is from Safaricom's customer portal. A nice nifty customer service portal. My question however is this:- Is it legal to put an expiry date in bundles that I have already bought? Even if it is written in the fine print of the legal document when you are buying the bundle? What happens when Nov 16 arrives and I haven't finished my bundles? It's like telling me that my fuel will expire on a certain date and my car will stall after that.. I have copied the chukua hatua CCK email so that we can possibly get a legal position on this. Your Data Bundle Balance Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07 MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5 MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points Refresh my Account Ali HusseinCEO | 3mice interactive media Ltd Principal | Telemedia Africa Ltd +254 713 601113/ 0770 906375 "The future belongs to him who knows how to wait." - Russian Proverb Sent from my iPad _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/brian.ngure%40gmail.co... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ggithaiga%40hotmail.co... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (5)
-
Ali Hussein -
Brian Ngure -
Davis Onsakia -
Grace Githaiga -
Mark Mwangi