Safaricom enforces a 20MB cap on Data Bundles Sambaza
[Sorry for cross-posting] I think Safaricom should consult her customers and know what they want. I also think Safaricom shouldn't bully it's customers. I have just realized that Sambaza Bundle has been capped to 20MB per day, and you can only sambaza 10MB in a single transaction - do that twice and the day is closed! Now, I have close to 1GB on my modem and I wanted to sambaza about 200MB to my phone. Three attempts and I am getting this strange error, only to call Safaricom CC and be shocked with the news. Here is the big question: If I go into a supermarket and buy 10Kgs of Sugar and pay for it, what business does the supermarket have in deciding what I can do with the Sugar? Once I buy 1,5GiB data bundle from Safaricom, what business does it still have in deciding whether I can use it on that SIM card or Sambaza it to others? Well, looks like Sambaza was a privilege that Safaricom could withdraw at any time? I did not read the T&Cs, but it doesn't seem right, even if people have been doing business with data bundles. Once you've paid for the bundles, you should be left alone, no? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
IMO, Safcom is being a little too greedy. They want to play the role of manufacturer, distributor, wholesaler and retailer. Even in other markets, the guy on the street selling sugarcane buys them in bulk, at a lower cost. They break the canes into the units that can be disposed fast, of course with some margin. Safcom shouldn't be competing with these "resellers", or trying to curtail their growth. Rather they should be encouraging them. I don't know of any way to forge bundles so it means bundles being resold were bought from Safcom. In fact, Safcom should rejoice in the emergence of the distribution network to push their products. On Sat, Feb 28, 2015 at 2:53 PM, Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
[Sorry for cross-posting]
I think Safaricom should consult her customers and know what they want. I also think Safaricom shouldn't bully it's customers.
I have just realized that Sambaza Bundle has been capped to 20MB per day, and you can only sambaza 10MB in a single transaction - do that twice and the day is closed!
Now, I have close to 1GB on my modem and I wanted to sambaza about 200MB to my phone. Three attempts and I am getting this strange error, only to call Safaricom CC and be shocked with the news.
Here is the big question: If I go into a supermarket and buy 10Kgs of Sugar and pay for it, what business does the supermarket have in deciding what I can do with the Sugar?
Once I buy 1,5GiB data bundle from Safaricom, what business does it still have in deciding whether I can use it on that SIM card or Sambaza it to others?
Well, looks like Sambaza was a privilege that Safaricom could withdraw at any time? I did not read the T&Cs, but it doesn't seem right, even if people have been doing business with data bundles. Once you've paid for the bundles, you should be left alone, no?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
safaricom is being lazy. it knows there is a large demographic that is high data volume but in small bits per day who hog bandwidth downloading music photos, and movies. These are the same people who will find an affordable reseller and use that rather than mainstream channels to buy data. And because its cheaper, then the network 'suffers'. rather than police these people by finding a supposedly innovative approach (like kenya power and its slums initiative) their broom is sweeping everyone along. And they have also recently become a tad costly. i VOTE WITH MY FEET AND WALLET. *Every morning in Africa, a gazelle wakes up, It knows it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up, it knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you are a gazelle or a lion. When the sun comes up, you better start running. - In "The World is Flat" by Thomas L. Friedman.* On Sat, Feb 28, 2015 at 3:07 PM, Bwana Lawi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
IMO, Safcom is being a little too greedy. They want to play the role of manufacturer, distributor, wholesaler and retailer.
Even in other markets, the guy on the street selling sugarcane buys them in bulk, at a lower cost. They break the canes into the units that can be disposed fast, of course with some margin.
Safcom shouldn't be competing with these "resellers", or trying to curtail their growth. Rather they should be encouraging them. I don't know of any way to forge bundles so it means bundles being resold were bought from Safcom. In fact, Safcom should rejoice in the emergence of the distribution network to push their products.
On Sat, Feb 28, 2015 at 2:53 PM, Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
[Sorry for cross-posting]
I think Safaricom should consult her customers and know what they want. I also think Safaricom shouldn't bully it's customers.
I have just realized that Sambaza Bundle has been capped to 20MB per day, and you can only sambaza 10MB in a single transaction - do that twice and the day is closed!
Now, I have close to 1GB on my modem and I wanted to sambaza about 200MB to my phone. Three attempts and I am getting this strange error, only to call Safaricom CC and be shocked with the news.
Here is the big question: If I go into a supermarket and buy 10Kgs of Sugar and pay for it, what business does the supermarket have in deciding what I can do with the Sugar?
Once I buy 1,5GiB data bundle from Safaricom, what business does it still have in deciding whether I can use it on that SIM card or Sambaza it to others?
Well, looks like Sambaza was a privilege that Safaricom could withdraw at any time? I did not read the T&Cs, but it doesn't seem right, even if people have been doing business with data bundles. Once you've paid for the bundles, you should be left alone, no?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Listers What do the other service providers offer? And what does the regulator have to say about this? I recall that there is a formal complaint mechanism in place at CA. And sometimes it actually works... I see this as a classic case of how regulation and competition can take care of a practice from a company that thinks it can dictate to its customers. Just VUKA... Ali Hussein +254 770 906375 / 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "I fear the day technology will surpass human interaction. The world will have a generation of idiots". ~ Albert Einstein Sent from my iPad
On Feb 28, 2015, at 3:38 PM, Peter Wakaba via kictanet <kictanet@lists.kictanet.or.ke> wrote:
safaricom is being lazy. it knows there is a large demographic that is high data volume but in small bits per day who hog bandwidth downloading music photos, and movies.
These are the same people who will find an affordable reseller and use that rather than mainstream channels to buy data. And because its cheaper, then the network 'suffers'.
rather than police these people by finding a supposedly innovative approach (like kenya power and its slums initiative) their broom is sweeping everyone along.
And they have also recently become a tad costly.
i VOTE WITH MY FEET AND WALLET.
Every morning in Africa, a gazelle wakes up, It knows it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up, it knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you are a gazelle or a lion. When the sun comes up, you better start running. - In "The World is Flat" by Thomas L. Friedman.
On Sat, Feb 28, 2015 at 3:07 PM, Bwana Lawi via kictanet <kictanet@lists.kictanet.or.ke> wrote: IMO, Safcom is being a little too greedy. They want to play the role of manufacturer, distributor, wholesaler and retailer.
Even in other markets, the guy on the street selling sugarcane buys them in bulk, at a lower cost. They break the canes into the units that can be disposed fast, of course with some margin.
Safcom shouldn't be competing with these "resellers", or trying to curtail their growth. Rather they should be encouraging them. I don't know of any way to forge bundles so it means bundles being resold were bought from Safcom. In fact, Safcom should rejoice in the emergence of the distribution network to push their products.
On Sat, Feb 28, 2015 at 2:53 PM, Odhiambo Washington via kictanet <kictanet@lists.kictanet.or.ke> wrote: [Sorry for cross-posting]
I think Safaricom should consult her customers and know what they want. I also think Safaricom shouldn't bully it's customers.
I have just realized that Sambaza Bundle has been capped to 20MB per day, and you can only sambaza 10MB in a single transaction - do that twice and the day is closed!
Now, I have close to 1GB on my modem and I wanted to sambaza about 200MB to my phone. Three attempts and I am getting this strange error, only to call Safaricom CC and be shocked with the news.
Here is the big question: If I go into a supermarket and buy 10Kgs of Sugar and pay for it, what business does the supermarket have in deciding what I can do with the Sugar?
Once I buy 1,5GiB data bundle from Safaricom, what business does it still have in deciding whether I can use it on that SIM card or Sambaza it to others?
Well, looks like Sambaza was a privilege that Safaricom could withdraw at any time? I did not read the T&Cs, but it doesn't seem right, even if people have been doing business with data bundles. Once you've paid for the bundles, you should be left alone, no?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Classic case of what happens when a company is * dorminant* or a virtual monopoly. Customers be dammed! Waithaka Ngigi Alliance Technologies Nairobi, Kenya www.A1.io On 1 Mar 2015 04:46, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
What do the other service providers offer? And what does the regulator have to say about this? I recall that there is a formal complaint mechanism in place at CA. And sometimes it actually works...
I see this as a classic case of how regulation and competition can take care of a practice from a company that thinks it can dictate to its customers. Just VUKA...
*Ali Hussein*
+254 770 906375 / 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Blog: www.alyhussein.com
"I fear the day technology will surpass human interaction. The world will have a generation of idiots". ~ Albert Einstein
Sent from my iPad
On Feb 28, 2015, at 3:38 PM, Peter Wakaba via kictanet < kictanet@lists.kictanet.or.ke> wrote:
safaricom is being lazy. it knows there is a large demographic that is high data volume but in small bits per day who hog bandwidth downloading music photos, and movies.
These are the same people who will find an affordable reseller and use that rather than mainstream channels to buy data. And because its cheaper, then the network 'suffers'.
rather than police these people by finding a supposedly innovative approach (like kenya power and its slums initiative) their broom is sweeping everyone along.
And they have also recently become a tad costly.
i VOTE WITH MY FEET AND WALLET.
*Every morning in Africa, a gazelle wakes up, It knows it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up, it knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you are a gazelle or a lion. When the sun comes up, you better start running. - In "The World is Flat" by Thomas L. Friedman.*
On Sat, Feb 28, 2015 at 3:07 PM, Bwana Lawi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
IMO, Safcom is being a little too greedy. They want to play the role of manufacturer, distributor, wholesaler and retailer.
Even in other markets, the guy on the street selling sugarcane buys them in bulk, at a lower cost. They break the canes into the units that can be disposed fast, of course with some margin.
Safcom shouldn't be competing with these "resellers", or trying to curtail their growth. Rather they should be encouraging them. I don't know of any way to forge bundles so it means bundles being resold were bought from Safcom. In fact, Safcom should rejoice in the emergence of the distribution network to push their products.
On Sat, Feb 28, 2015 at 2:53 PM, Odhiambo Washington via kictanet < kictanet@lists.kictanet.or.ke> wrote:
[Sorry for cross-posting]
I think Safaricom should consult her customers and know what they want. I also think Safaricom shouldn't bully it's customers.
I have just realized that Sambaza Bundle has been capped to 20MB per day, and you can only sambaza 10MB in a single transaction - do that twice and the day is closed!
Now, I have close to 1GB on my modem and I wanted to sambaza about 200MB to my phone. Three attempts and I am getting this strange error, only to call Safaricom CC and be shocked with the news.
Here is the big question: If I go into a supermarket and buy 10Kgs of Sugar and pay for it, what business does the supermarket have in deciding what I can do with the Sugar?
Once I buy 1,5GiB data bundle from Safaricom, what business does it still have in deciding whether I can use it on that SIM card or Sambaza it to others?
Well, looks like Sambaza was a privilege that Safaricom could withdraw at any time? I did not read the T&Cs, but it doesn't seem right, even if people have been doing business with data bundles. Once you've paid for the bundles, you should be left alone, no?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
We give them the power and we can take it away. Let's stop complaining and move to other service providers. Ali Hussein +254 770 906375 / 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "I fear the day technology will surpass human interaction. The world will have a generation of idiots". ~ Albert Einstein Sent from my iPad
On Mar 1, 2015, at 9:31 AM, Ngigi Waithaka <ngigi@at.co.ke> wrote:
Classic case of what happens when a company is * dorminant* or a virtual monopoly.
Customers be dammed!
Waithaka Ngigi
Alliance Technologies Nairobi, Kenya
www.A1.io
On 1 Mar 2015 04:46, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: Listers
What do the other service providers offer? And what does the regulator have to say about this? I recall that there is a formal complaint mechanism in place at CA. And sometimes it actually works...
I see this as a classic case of how regulation and competition can take care of a practice from a company that thinks it can dictate to its customers. Just VUKA...
Ali Hussein
+254 770 906375 / 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com
"I fear the day technology will surpass human interaction. The world will have a generation of idiots". ~ Albert Einstein
Sent from my iPad
On Feb 28, 2015, at 3:38 PM, Peter Wakaba via kictanet <kictanet@lists.kictanet.or.ke> wrote:
safaricom is being lazy. it knows there is a large demographic that is high data volume but in small bits per day who hog bandwidth downloading music photos, and movies.
These are the same people who will find an affordable reseller and use that rather than mainstream channels to buy data. And because its cheaper, then the network 'suffers'.
rather than police these people by finding a supposedly innovative approach (like kenya power and its slums initiative) their broom is sweeping everyone along.
And they have also recently become a tad costly.
i VOTE WITH MY FEET AND WALLET.
Every morning in Africa, a gazelle wakes up, It knows it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up, it knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you are a gazelle or a lion. When the sun comes up, you better start running. - In "The World is Flat" by Thomas L. Friedman.
On Sat, Feb 28, 2015 at 3:07 PM, Bwana Lawi via kictanet <kictanet@lists.kictanet.or.ke> wrote: IMO, Safcom is being a little too greedy. They want to play the role of manufacturer, distributor, wholesaler and retailer.
Even in other markets, the guy on the street selling sugarcane buys them in bulk, at a lower cost. They break the canes into the units that can be disposed fast, of course with some margin.
Safcom shouldn't be competing with these "resellers", or trying to curtail their growth. Rather they should be encouraging them. I don't know of any way to forge bundles so it means bundles being resold were bought from Safcom. In fact, Safcom should rejoice in the emergence of the distribution network to push their products.
On Sat, Feb 28, 2015 at 2:53 PM, Odhiambo Washington via kictanet <kictanet@lists.kictanet.or.ke> wrote: [Sorry for cross-posting]
I think Safaricom should consult her customers and know what they want. I also think Safaricom shouldn't bully it's customers.
I have just realized that Sambaza Bundle has been capped to 20MB per day, and you can only sambaza 10MB in a single transaction - do that twice and the day is closed!
Now, I have close to 1GB on my modem and I wanted to sambaza about 200MB to my phone. Three attempts and I am getting this strange error, only to call Safaricom CC and be shocked with the news.
Here is the big question: If I go into a supermarket and buy 10Kgs of Sugar and pay for it, what business does the supermarket have in deciding what I can do with the Sugar?
Once I buy 1,5GiB data bundle from Safaricom, what business does it still have in deciding whether I can use it on that SIM card or Sambaza it to others?
Well, looks like Sambaza was a privilege that Safaricom could withdraw at any time? I did not read the T&Cs, but it doesn't seem right, even if people have been doing business with data bundles. Once you've paid for the bundles, you should be left alone, no?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
This is anti competitive, and we are bringing it to the attention of CA. Market dominance is not there to be abused. On another note, they seem to have lowered the cost of bundles but reduced the expiry period. Now data is more like bread and will expire when not consumed within a day, week, or month. This is also another area we need to take them head on. We are also bringing this to the attention of the CA.
Kenyan Telcos don't seem to have heard/understand/ignore basic Net Neutrality rules. And the regulator is unwilling/unable/not understand these rules. Ali Hussein +254 770 906375 / 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "I fear the day technology will surpass human interaction. The world will have a generation of idiots". ~ Albert Einstein Sent from my iPad
On Mar 1, 2015, at 12:08 PM, Mwendwa Kivuva via kictanet <kictanet@lists.kictanet.or.ke> wrote:
This is anti competitive, and we are bringing it to the attention of CA. Market dominance is not there to be abused.
On another note, they seem to have lowered the cost of bundles but reduced the expiry period. Now data is more like bread and will expire when not consumed within a day, week, or month. This is also another area we need to take them head on. We are also bringing this to the attention of the CA.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (6)
-
Ali Hussein -
Bwana Lawi -
Mwendwa Kivuva -
Ngigi Waithaka -
Odhiambo Washington -
Peter Wakaba