CA gazettes rules to check telco firms’ quality of service
The communications sector regulator has gazetted new guidelines to measure the quality of mobile phone services in what will force operators to be more accountable to customers. The Communications Authority of Kenya (CA) will now require operators to submit data on network performance more regularly as well as assess the quality of SMS and Internet services, placing a premium on customer feedback. https://www.businessdailyafrica.com/corporate/companies/CA-gazettes-rules-to... CA Sector guidelines http://ca.go.ke/index.php/sector-guidelines
Just wondering, The money that is obtained when Telcos are fined for poor quality of service, does it go to the Universal Service fund Kitty? can anyone from CA respond? asking for Wakanda On 2/26/18, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
The communications sector regulator has gazetted new guidelines to measure the quality of mobile phone services in what will force operators to be more accountable to customers.
The Communications Authority of Kenya (CA) will now require operators to submit data on network performance more regularly as well as assess the quality of SMS and Internet services, placing a premium on customer feedback.
https://www.businessdailyafrica.com/corporate/companies/CA-gazettes-rules-to...
CA Sector guidelines http://ca.go.ke/index.php/sector-guidelines
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
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Victor Kapiyo