Thanks Mwendwa Safaricom as well as the police have taken up the matter and it's under investigation. Jane Kagiri Sent from my iPad On Jul 31, 25 Heisei, at 10:45, kictanet-request@lists.kictanet.or.ke wrote:

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Today's Topics:

1. Re: FW: What is happening at Safaricom,MPESA. (S.M. Muraya) 2. Re: CCK to renew Safaricom's licence (Ali Hussein)

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Message: 1 Date: Wed, 31 Jul 2013 10:25:24 +0300 From: "S.M. Muraya" <murigi.muraya@gmail.com> To: Kivuva <Kivuva@transworldafrica.com> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] FW: What is happening at Safaricom,MPESA. Message-ID: <CAE3a0EkqutXtFoWR0r2kaua9Nk1UNwikAkd60JU=Znsb3zS_SQ@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1"

In 2011 some CID told me it is easier to "ask" or "pay" telco employees for help. In other words official channels did not work for Kenyans who do not have friends (or finances) for the police & telco employees.

My phone was stolen and a line from a rival telco inserted (as some Google service revealed).

Customer "care" in both telcos told me to go back to the police for help (even after showing them the Police Abstract).

Note, the phone was stolen at a premises, 50 metres from the police station where I reported the case to the CID.

2 years later no help from any party. On Jul 31, 2013 8:26 AM, "Kivuva" <Kivuva@transworldafrica.com> wrote:

...

My unsolicited advice!

Take your MPESA statement with the disputed transactions to police, and get an abstract. I believe all phone numbers in Kenya are registered, and your statement will show who the money was transfered to. This must be the simplest of criminal cases to handle. Same thing if you send money to a wrong number.

NB: Assuming the sim registrant did not use identity theft. its very simple to beat the system with the hundreds of national identity cards that litter the city.

So long

-- ______________________ Mwendwa Kivuva twitter.com/lordmwesh kenya.or.ke | The Kenya we know

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