Chukua Hatua Team, I hope this email finds you well. I am writing to express my deep concern and frustration regarding the poor quality of service for mobile and internet connectivity along the Standard Gauge Railway (SGR) corridor between Mombasa and Nairobi. The SGR has undoubtedly been a significant infrastructure development for our country, greatly improving transportation between these two major cities. However, the lack of reliable and consistent connectivity along this corridor is negatively impacting both travellers and businesses alike. As a frequent traveller on the SGR, I have experienced repeated disruptions in mobile and internet services during my journeys. These connectivity issues not only inconvenience passengers but also hinder productivity and communication for those who rely on the train as a workspace. The challenges I've faced include: 1. *Inconsistent Network Coverage:* The SGR corridor often lacks adequate network coverage, resulting in dead zones where passengers are unable to make calls, send emails, or access the internet. 2. *Slow and Unreliable Internet:* Even when there is signal, the internet speed is frustratingly slow, making it almost impossible to carry out essential online tasks, particularly for professionals who work remotely. 3. *Communication Breakdown:* Travelers, including business professionals, are finding it increasingly difficult to stay in touch with colleagues, clients, and family members while on the move. 4. *Missed Business Opportunities:* Entrepreneurs and businesses aiming to expand their operations or make crucial business decisions during their journey face significant hindrances due to connectivity issues. The SGR corridor has enormous potential not just for transportation but also for enhancing Kenya's digital infrastructure. As it stands, the inadequate connectivity is preventing us from fully benefiting from this world-class railway. I kindly request the Communication Authority of Kenya to investigate these connectivity issues along the SGR corridor and take necessary actions to improve the quality of service. Our nation's growth and development depend on a reliable and robust digital infrastructure, and it is imperative that travellers and businesses have access to efficient and uninterrupted connectivity. I would appreciate your prompt attention to this matter and would be willing to provide any further information or feedback that could assist in addressing these challenges. I believe that by working together, we can ensure that the SGR corridor becomes a symbol of progress and connectivity for our country. Thank you for providing a platform where we can lodge complaints / feedback. Sincerely, *Twahir Hussein Kassim* *Founder * *Dunia Moja Community Network* *Telephone: +254 734 259 223* *WhatsApp: +254 722 259 223* *Skype: twahirhk* *LinkedIn: *https://www.linkedin.com/in/thkm/ [image: Mailtrack] <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality11&> Sender notified by Mailtrack <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality11&> 10/27/23, 11:29:36 AM