Re: [kictanet] [Skunkworks] Safaricom wako na MADHARAU!!
Oh, this must have escaped me from any available fine prints! I redemeed 30000 points for a phone (Alcatel OT-918) and guess what? The phone is locked to Safaricom network. I have just discovered this after starting my adventures with the Android phone. Having redeemed a phone before (Huawei IDEOS which was never locked) it did not occur to me that one day I will be redeeming network-locked items. I think this is another level of MADHARAU. These were my Bonga points, diligently accumulated from spending my hard-earned money talking on SCOM network and I don't really think SCOM should have the power to decide for me what to do with a device I get from them as a result of being a Loyal customer (which now is surely going out of the window!) Does this now mean that those who redeem their Bonga points for Airtime cannot use that airtime to call numbers which are not Safaricom's? I see a situation where SCOM is becoming unwise. Let me see if their position is that I MUST not use the phone on a different network. On Thu, Aug 2, 2012 at 6:10 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
@Mugo,
For sure it's only an issue when it comes to Bonga-points redemption. Here is what I have learn during the last few days I have interacted with them:
1. Redemption merchandise stock are provisioned differently than the stocks for sale. 2. They almost want to force clients who are redeeming their Bonga points to a restricted subset of the products. When I went to the shop, I was told only one color is available for the redemption items. Different colors of the same items were very much available for the sales stock. It was almost like forcing a color on me! This is not wise. You cannot force a client to take a red phone instead of their color choice! SCOM must do something about this. They should modify their system to allow an item to be picked from the same stocks, and be classified differently on the system at the till - as new sale or redemption. There is no point in placing restrictions on the redemption merchandise. 3. I was able to navigate through the Bonga system menu and redeem an item even though the SIM card did not have sufficient points for the items I intended to redeem. This should look like an anomaly to me. It should check and fail to give me a password if the Bonga points are less than the number/quantity required for the item.
I have to say that after all the bad experience, I got the necessary help and have my problem with redemption sorted out.
On Thu, Aug 2, 2012 at 5:35 PM, m mugo <mugo2of3@gmail.com> wrote:
Funny that only BongaPoints-redeemable stuff is always out of stock.
I'm sure that had you been purchasing the same, STOCK would have turned up from somewhere by now. in fact, they would have asked you for your phone no. to alert you when it arrives...
Mugo
On Thu, Aug 2, 2012 at 10:03 AM, Jangita Nyagudi < jangita.nyagudi@gmail.com> wrote:
True, not good.
Imagine I have a shop in Eldoret that says we have fresh mangoes, and customers make the trip only to tell them it is out of stock. Time *is* money (at least to me), don't say you can do what you cannot do. We might as well all say we can do anything, only to tell prospective clients "sorry, we don't offer this service at this time!"
SCOM is not Animal Farm, I suppose then.
On Wed, Aug 1, 2012 at 10:00 PM, Nicholas Mutinda <mutindah@gmail.com> wrote:
i thought this only happened to those who are redeeming low end
4000 bonga points........
On Wed, Aug 1, 2012 at 3:29 PM, Odhiambo Washington < odhiambo@gmail.com> wrote:
Well, [ Customer Loyalty ] == [ Customer Loyalty ] == [ Retention ], right? Is it a favor SCOM is doing anyone? It's very much part and
Customer Service and service needs to meet customer expectations. I really don't care of there is no contract regarding customer loyalty, but
that it is there gives me the right to speak on it - as a Customer. If they were doing this to someone who doesn't give them money, then I'd
your angle.
* No prejudice intended towards you*.
On Wed, Aug 1, 2012 at 3:22 PM, Mark Mwangi <mwangy@gmail.com> wrote: > > First of all I do not think bonga point matrices and rewards are
> the contract with Safaricom. Therefore arguing that the ratios are unfair is > looking a gift horse in the mouth. About the lack of stock and what have you > true that is appalling customer care but by and large Safaricom are > *relatively* the most responsive to complaints. > > > On Wed, Aug 1, 2012 at 2:43 PM, Odhiambo Washington < odhiambo@gmail.com> > wrote: >> >> @Joram, >> >> If you have 100000+ Bonga points, you know how much business that is to >> SCOM? I think they say crap - you spent only 1m on us! >> :-) >> >> >> >> On Wed, Aug 1, 2012 at 2:35 PM, Joram Mwinamo < joram.mwinamo@gmail.com> >> wrote: >>> >>> Kuna Mtu AMESIRIKA!!! >>> >>> On Wed, Aug 1, 2012 at 2:14 PM, Odhiambo Washington >>> <odhiambo@gmail.com> wrote: >>>> >>>> Imagine this: >>>> >>>> You have accumulated enough Bonga points to redeem some merchandise. >>>> >>>> You look at the revamped website and decide on one of the phones
On 1 August 2012 22:14, Odhiambo Washington <odhiambo@gmail.com> wrote: phones ie parcel of the fact listen to part of they
>>>> have there. >>>> >>>> You go ahead and redeem. You get the password. >>>> >>>> You go to the shop to collect item. You are told Matrix was adjusted >>>> so what you redeemed is not applicable. >>>> >>>> You go back to your phone and redeem another item. >>>> >>>> You go to the shop to collect. The shop attendants tell you the item >>>> is OUT OF STOCK. >>>> >>>> You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of >>>> this anomaly. They acknowledge feeback. >>>> >>>> Three days down the line, no changes on the website. Merchandise >>>> still there, listed, thought out of stock! >>>> >>>> Is this not MADHARAU to Customers? Of what use is feedback which is >>>> trashed and not acted on - or better still, sat on? >>>> >>>> And look at the Merchandise Matrix - you need 40000 points to redeem >>>> a Samsung Galaxy Mini valued at 13k. >>>> >>>> 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't >>>> make sense really. Some sane proportioning needs to be taken into account. >>>> >>>> And now because I am in rant mode - someone tell Safaricom to fix >>>> the issue with annoying call drops to their CS! >>>> >>>> >>>> >>>> -- >>>> Best regards, >>>> Odhiambo WASHINGTON, >>>> Nairobi,KE >>>> +254733744121/+254722743223 >>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>>> I can't hear you -- I'm using the scrambler. >>>> >>>> >>>> _______________________________________________ >>>> Skunkworks mailing list >>>> Skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>> >>> >>> >>> >>> -- >>> Sent from my Voice Recognition Watch© >>>
>>> Our greatest fear is not that we are inadequate,but that we are >>> powerful beyond measure.It is our light, not our darkness, that frightens >>> us.There is nothing enlightened about shrinking so that other people won't >>> feel insecure around you.As we let our own light shine, we consciously give >>> other people permission to do the same. >>> As we are liberated from our fear,our presence automatically liberates >>> others. >>> >>> _______________________________________________ >>> Skunkworks mailing list >>> Skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >> >> >> >> >> -- >> Best regards, >> Odhiambo WASHINGTON, >> Nairobi,KE >> +254733744121/+254722743223 >> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >> I can't hear you -- I'm using the scrambler. >> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > > > > -- > Regards, > > Mark Mwangi > > markmwangi.me.ke > > > > > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mutua Nicholas He owns, I manage.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
Gentlemen I have been following this discourse with interest. Are you guys Masochistic or get something out of being punished for being a customer or you still think Safaricom is a Monopoly?? I have one word for you guys - VUKA! (or two..HAMA!) :-) Is it a coincidence that the multitude of Safaricom staffers who are lurkers on this list don't even deign to respond to you guys? My Mpesa cents.. Ali Hussein On Thu, Aug 2, 2012 at 6:55 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Oh, this must have escaped me from any available fine prints! I redemeed 30000 points for a phone (Alcatel OT-918) and guess what? The phone is locked to Safaricom network. I have just discovered this after starting my adventures with the Android phone. Having redeemed a phone before (Huawei IDEOS which was never locked) it did not occur to me that one day I will be redeeming network-locked items. I think this is another level of MADHARAU. These were my Bonga points, diligently accumulated from spending my hard-earned money talking on SCOM network and I don't really think SCOM should have the power to decide for me what to do with a device I get from them as a result of being a Loyal customer (which now is surely going out of the window!)
Does this now mean that those who redeem their Bonga points for Airtime cannot use that airtime to call numbers which are not Safaricom's?
I see a situation where SCOM is becoming unwise. Let me see if their position is that I MUST not use the phone on a different network.
On Thu, Aug 2, 2012 at 6:10 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
@Mugo,
For sure it's only an issue when it comes to Bonga-points redemption. Here is what I have learn during the last few days I have interacted with them:
1. Redemption merchandise stock are provisioned differently than the stocks for sale. 2. They almost want to force clients who are redeeming their Bonga points to a restricted subset of the products. When I went to the shop, I was told only one color is available for the redemption items. Different colors of the same items were very much available for the sales stock. It was almost like forcing a color on me! This is not wise. You cannot force a client to take a red phone instead of their color choice! SCOM must do something about this. They should modify their system to allow an item to be picked from the same stocks, and be classified differently on the system at the till - as new sale or redemption. There is no point in placing restrictions on the redemption merchandise. 3. I was able to navigate through the Bonga system menu and redeem an item even though the SIM card did not have sufficient points for the items I intended to redeem. This should look like an anomaly to me. It should check and fail to give me a password if the Bonga points are less than the number/quantity required for the item.
I have to say that after all the bad experience, I got the necessary help and have my problem with redemption sorted out.
On Thu, Aug 2, 2012 at 5:35 PM, m mugo <mugo2of3@gmail.com> wrote:
Funny that only BongaPoints-redeemable stuff is always out of stock.
I'm sure that had you been purchasing the same, STOCK would have turned up from somewhere by now. in fact, they would have asked you for your phone no. to alert you when it arrives...
Mugo
On Thu, Aug 2, 2012 at 10:03 AM, Jangita Nyagudi < jangita.nyagudi@gmail.com> wrote:
True, not good.
Imagine I have a shop in Eldoret that says we have fresh mangoes, and customers make the trip only to tell them it is out of stock. Time *is* money (at least to me), don't say you can do what you cannot do. We might as well all say we can do anything, only to tell prospective clients "sorry, we don't offer this service at this time!"
SCOM is not Animal Farm, I suppose then.
On Wed, Aug 1, 2012 at 10:00 PM, Nicholas Mutinda <mutindah@gmail.com
wrote:
i thought this only happened to those who are redeeming low end
4000 bonga points........
On Wed, Aug 1, 2012 at 3:29 PM, Odhiambo Washington < odhiambo@gmail.com> wrote: > > Well, [ Customer Loyalty ] == [ Customer Loyalty ] == [ Retention ], > right? Is it a favor SCOM is doing anyone? It's very much part and
> Customer Service and service needs to meet customer expectations. I really > don't care of there is no contract regarding customer loyalty, but
> that it is there gives me the right to speak on it - as a Customer. If they > were doing this to someone who doesn't give them money, then I'd
> your angle. > > * No prejudice intended towards you*. > > > > On Wed, Aug 1, 2012 at 3:22 PM, Mark Mwangi <mwangy@gmail.com> wrote: >> >> First of all I do not think bonga point matrices and rewards are
On 1 August 2012 22:14, Odhiambo Washington <odhiambo@gmail.com> wrote: phones ie parcel of the fact listen to part of
>> the contract with Safaricom. Therefore arguing that the ratios are unfair is >> looking a gift horse in the mouth. About the lack of stock and what have you >> true that is appalling customer care but by and large Safaricom are >> *relatively* the most responsive to complaints. >> >> >> On Wed, Aug 1, 2012 at 2:43 PM, Odhiambo Washington < odhiambo@gmail.com> >> wrote: >>> >>> @Joram, >>> >>> If you have 100000+ Bonga points, you know how much business that is to >>> SCOM? I think they say crap - you spent only 1m on us! >>> :-) >>> >>> >>> >>> On Wed, Aug 1, 2012 at 2:35 PM, Joram Mwinamo < joram.mwinamo@gmail.com> >>> wrote: >>>> >>>> Kuna Mtu AMESIRIKA!!!
>>>> >>>> On Wed, Aug 1, 2012 at 2:14 PM, Odhiambo Washington >>>> <odhiambo@gmail.com> wrote: >>>>> >>>>> Imagine this: >>>>> >>>>> You have accumulated enough Bonga points to redeem some merchandise. >>>>> >>>>> You look at the revamped website and decide on one of the phones they >>>>> have there. >>>>> >>>>> You go ahead and redeem. You get the password. >>>>> >>>>> You go to the shop to collect item. You are told Matrix was adjusted >>>>> so what you redeemed is not applicable. >>>>> >>>>> You go back to your phone and redeem another item. >>>>> >>>>> You go to the shop to collect. The shop attendants tell you the item >>>>> is OUT OF STOCK. >>>>> >>>>> You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of >>>>> this anomaly. They acknowledge feeback. >>>>> >>>>> Three days down the line, no changes on the website. Merchandise >>>>> still there, listed, thought out of stock! >>>>> >>>>> Is this not MADHARAU to Customers? Of what use is feedback which is >>>>> trashed and not acted on - or better still, sat on? >>>>> >>>>> And look at the Merchandise Matrix - you need 40000 points to redeem >>>>> a Samsung Galaxy Mini valued at 13k. >>>>> >>>>> 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't >>>>> make sense really. Some sane proportioning needs to be taken into account. >>>>> >>>>> And now because I am in rant mode - someone tell Safaricom to fix >>>>> the issue with annoying call drops to their CS! >>>>> >>>>> >>>>> >>>>> -- >>>>> Best regards, >>>>> Odhiambo WASHINGTON, >>>>> Nairobi,KE >>>>> +254733744121/+254722743223 >>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>>>> I can't hear you -- I'm using the scrambler. >>>>> >>>>> >>>>> _______________________________________________ >>>>> Skunkworks mailing list >>>>> Skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>> >>>> >>>> >>>> >>>> -- >>>> Sent from my Voice Recognition Watch© >>>>
>>>> Our greatest fear is not that we are inadequate,but that we are >>>> powerful beyond measure.It is our light, not our darkness, that frightens >>>> us.There is nothing enlightened about shrinking so that other people won't >>>> feel insecure around you.As we let our own light shine, we consciously give >>>> other people permission to do the same. >>>> As we are liberated from our fear,our presence automatically liberates >>>> others. >>>> >>>> _______________________________________________ >>>> Skunkworks mailing list >>>> Skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke
>>> >>> >>> >>> >>> -- >>> Best regards, >>> Odhiambo WASHINGTON, >>> Nairobi,KE >>> +254733744121/+254722743223 >>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>> I can't hear you -- I'm using the scrambler. >>> >>> >>> _______________________________________________ >>> Skunkworks mailing list >>> Skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >> >> >> >> >> -- >> Regards, >> >> Mark Mwangi >> >> markmwangi.me.ke >> >> >> >> >> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke
> > > > > -- > Best regards, > Odhiambo WASHINGTON, > Nairobi,KE > +254733744121/+254722743223 > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ > I can't hear you -- I'm using the scrambler. > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Regards,
Mutua Nicholas He owns, I manage.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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-- *Ali Hussein|Managing Partner* * *Telemedia Africa Azania Technology Group Chaka Court, Argwings Kodhek Road P O Box 14556-00100 Office: +254 737 751409 Cell: +254 773/713 601113 *Nairobi, Kenya* Twitter: @AliHKassim Skype: abu-jomo "You generally hear that what a man doesn't know doesn't hurt him, but in business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, Advertising Hall of Fame
Ali, Au contraire! They (lurkers) actually respond. I've had very positive response from them regarding this matter, but the way things are, I am surely not gonna swear loyalty to a bully company. They don't have any birth right to the business I'm giving them.. Let me wait and see what they have in store for me with the current situation. Funny enough, I am a shareholder:-) On Thu, Aug 2, 2012 at 8:39 PM, Ali Hussein <ali@hussein.me.ke> wrote:
Gentlemen
I have been following this discourse with interest. Are you guys Masochistic or get something out of being punished for being a customer or you still think Safaricom is a Monopoly??
I have one word for you guys - VUKA! (or two..HAMA!) :-)
Is it a coincidence that the multitude of Safaricom staffers who are lurkers on this list don't even deign to respond to you guys?
My Mpesa cents..
Ali Hussein
On Thu, Aug 2, 2012 at 6:55 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Oh, this must have escaped me from any available fine prints! I redemeed 30000 points for a phone (Alcatel OT-918) and guess what? The phone is locked to Safaricom network. I have just discovered this after starting my adventures with the Android phone. Having redeemed a phone before (Huawei IDEOS which was never locked) it did not occur to me that one day I will be redeeming network-locked items. I think this is another level of MADHARAU. These were my Bonga points, diligently accumulated from spending my hard-earned money talking on SCOM network and I don't really think SCOM should have the power to decide for me what to do with a device I get from them as a result of being a Loyal customer (which now is surely going out of the window!)
Does this now mean that those who redeem their Bonga points for Airtime cannot use that airtime to call numbers which are not Safaricom's?
I see a situation where SCOM is becoming unwise. Let me see if their position is that I MUST not use the phone on a different network.
On Thu, Aug 2, 2012 at 6:10 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
@Mugo,
For sure it's only an issue when it comes to Bonga-points redemption. Here is what I have learn during the last few days I have interacted with them:
1. Redemption merchandise stock are provisioned differently than the stocks for sale. 2. They almost want to force clients who are redeeming their Bonga points to a restricted subset of the products. When I went to the shop, I was told only one color is available for the redemption items. Different colors of the same items were very much available for the sales stock. It was almost like forcing a color on me! This is not wise. You cannot force a client to take a red phone instead of their color choice! SCOM must do something about this. They should modify their system to allow an item to be picked from the same stocks, and be classified differently on the system at the till - as new sale or redemption. There is no point in placing restrictions on the redemption merchandise. 3. I was able to navigate through the Bonga system menu and redeem an item even though the SIM card did not have sufficient points for the items I intended to redeem. This should look like an anomaly to me. It should check and fail to give me a password if the Bonga points are less than the number/quantity required for the item.
I have to say that after all the bad experience, I got the necessary help and have my problem with redemption sorted out.
On Thu, Aug 2, 2012 at 5:35 PM, m mugo <mugo2of3@gmail.com> wrote:
Funny that only BongaPoints-redeemable stuff is always out of stock.
I'm sure that had you been purchasing the same, STOCK would have turned up from somewhere by now. in fact, they would have asked you for your phone no. to alert you when it arrives...
Mugo
On Thu, Aug 2, 2012 at 10:03 AM, Jangita Nyagudi < jangita.nyagudi@gmail.com> wrote:
True, not good.
Imagine I have a shop in Eldoret that says we have fresh mangoes, and customers make the trip only to tell them it is out of stock. Time *is* money (at least to me), don't say you can do what you cannot do. We might as well all say we can do anything, only to tell prospective clients "sorry, we don't offer this service at this time!"
SCOM is not Animal Farm, I suppose then.
On Wed, Aug 1, 2012 at 10:00 PM, Nicholas Mutinda < mutindah@gmail.com> wrote: > > i thought this only happened to those who are redeeming low end
> 4000 bonga points........ > > > On Wed, Aug 1, 2012 at 3:29 PM, Odhiambo Washington < odhiambo@gmail.com> > wrote: >> >> Well, [ Customer Loyalty ] == [ Customer Loyalty ] == [ Retention ], >> right? Is it a favor SCOM is doing anyone? It's very much part and
>> Customer Service and service needs to meet customer expectations. I really >> don't care of there is no contract regarding customer loyalty, but
>> that it is there gives me the right to speak on it - as a Customer. If they >> were doing this to someone who doesn't give them money, then I'd
>> your angle. >> >> * No prejudice intended towards you*. >> >> >> >> On Wed, Aug 1, 2012 at 3:22 PM, Mark Mwangi <mwangy@gmail.com> wrote: >>> >>> First of all I do not think bonga point matrices and rewards are
>>> the contract with Safaricom. Therefore arguing that the ratios are unfair is >>> looking a gift horse in the mouth. About the lack of stock and what have you >>> true that is appalling customer care but by and large Safaricom are >>> *relatively* the most responsive to complaints. >>> >>> >>> On Wed, Aug 1, 2012 at 2:43 PM, Odhiambo Washington < odhiambo@gmail.com> >>> wrote: >>>> >>>> @Joram, >>>> >>>> If you have 100000+ Bonga points, you know how much business
On 1 August 2012 22:14, Odhiambo Washington <odhiambo@gmail.com> wrote: phones ie parcel of the fact listen to part of that is to
>>>> SCOM? I think they say crap - you spent only 1m on us! >>>> :-) >>>> >>>> >>>> >>>> On Wed, Aug 1, 2012 at 2:35 PM, Joram Mwinamo < joram.mwinamo@gmail.com> >>>> wrote: >>>>> >>>>> Kuna Mtu AMESIRIKA!!!
>>>>> >>>>> On Wed, Aug 1, 2012 at 2:14 PM, Odhiambo Washington >>>>> <odhiambo@gmail.com> wrote: >>>>>> >>>>>> Imagine this: >>>>>> >>>>>> You have accumulated enough Bonga points to redeem some merchandise. >>>>>> >>>>>> You look at the revamped website and decide on one of the phones they >>>>>> have there. >>>>>> >>>>>> You go ahead and redeem. You get the password. >>>>>> >>>>>> You go to the shop to collect item. You are told Matrix was adjusted >>>>>> so what you redeemed is not applicable. >>>>>> >>>>>> You go back to your phone and redeem another item. >>>>>> >>>>>> You go to the shop to collect. The shop attendants tell you the item >>>>>> is OUT OF STOCK. >>>>>> >>>>>> You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of >>>>>> this anomaly. They acknowledge feeback. >>>>>> >>>>>> Three days down the line, no changes on the website. Merchandise >>>>>> still there, listed, thought out of stock! >>>>>> >>>>>> Is this not MADHARAU to Customers? Of what use is feedback which is >>>>>> trashed and not acted on - or better still, sat on? >>>>>> >>>>>> And look at the Merchandise Matrix - you need 40000 points to redeem >>>>>> a Samsung Galaxy Mini valued at 13k. >>>>>> >>>>>> 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't >>>>>> make sense really. Some sane proportioning needs to be taken into account. >>>>>> >>>>>> And now because I am in rant mode - someone tell Safaricom to fix >>>>>> the issue with annoying call drops to their CS! >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Best regards, >>>>>> Odhiambo WASHINGTON, >>>>>> Nairobi,KE >>>>>> +254733744121/+254722743223 >>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>>>>> I can't hear you -- I'm using the scrambler. >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Skunkworks mailing list >>>>>> Skunkworks@lists.my.co.ke >>>>>> ------------ >>>>>> List info, subscribe/unsubscribe >>>>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>> ------------ >>>>>> >>>>>> Skunkworks Rules >>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>> ------------ >>>>>> Other services @ http://my.co.ke >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Sent from my Voice Recognition Watch© >>>>>
>>>>> Our greatest fear is not that we are inadequate,but that we are >>>>> powerful beyond measure.It is our light, not our darkness, that frightens >>>>> us.There is nothing enlightened about shrinking so that other people won't >>>>> feel insecure around you.As we let our own light shine, we consciously give >>>>> other people permission to do the same. >>>>> As we are liberated from our fear,our presence automatically liberates >>>>> others. >>>>> >>>>> _______________________________________________ >>>>> Skunkworks mailing list >>>>> Skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke
>>>> >>>> >>>> >>>> >>>> -- >>>> Best regards, >>>> Odhiambo WASHINGTON, >>>> Nairobi,KE >>>> +254733744121/+254722743223 >>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>>> I can't hear you -- I'm using the scrambler. >>>> >>>> >>>> _______________________________________________ >>>> Skunkworks mailing list >>>> Skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>> >>> >>> >>> >>> -- >>> Regards, >>> >>> Mark Mwangi >>> >>> markmwangi.me.ke >>> >>> >>> >>> >>> >>> >>> _______________________________________________ >>> Skunkworks mailing list >>> Skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke
>> >> >> >> >> -- >> Best regards, >> Odhiambo WASHINGTON, >> Nairobi,KE >> +254733744121/+254722743223 >> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >> I can't hear you -- I'm using the scrambler. >> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > > > > -- > Regards, > > Mutua Nicholas > He owns, I manage. > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
*Ali Hussein|Managing Partner*
* *Telemedia Africa Azania Technology Group
Chaka Court, Argwings Kodhek Road
P O Box 14556-00100
Office: +254 737 751409
Cell: +254 773/713 601113
*Nairobi, Kenya*
Twitter: @AliHKassim
Skype: abu-jomo
"You generally hear that what a man doesn't know doesn't hurt him, but in business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, Advertising Hall of Fame
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
:) Ali Hussein +254 773/713 601113 Sent from my iPhone® On Aug 2, 2012, at 11:12 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Ali,
Au contraire! They (lurkers) actually respond. I've had very positive response from them regarding this matter, but the way things are, I am surely not gonna swear loyalty to a bully company. They don't have any birth right to the business I'm giving them.. Let me wait and see what they have in store for me with the current situation.
Funny enough, I am a shareholder:-)
On Thu, Aug 2, 2012 at 8:39 PM, Ali Hussein <ali@hussein.me.ke> wrote: Gentlemen
I have been following this discourse with interest. Are you guys Masochistic or get something out of being punished for being a customer or you still think Safaricom is a Monopoly??
I have one word for you guys - VUKA! (or two..HAMA!) :-)
Is it a coincidence that the multitude of Safaricom staffers who are lurkers on this list don't even deign to respond to you guys?
My Mpesa cents..
Ali Hussein
On Thu, Aug 2, 2012 at 6:55 PM, Odhiambo Washington <odhiambo@gmail.com> wrote: Oh, this must have escaped me from any available fine prints! I redemeed 30000 points for a phone (Alcatel OT-918) and guess what? The phone is locked to Safaricom network. I have just discovered this after starting my adventures with the Android phone. Having redeemed a phone before (Huawei IDEOS which was never locked) it did not occur to me that one day I will be redeeming network-locked items. I think this is another level of MADHARAU. These were my Bonga points, diligently accumulated from spending my hard-earned money talking on SCOM network and I don't really think SCOM should have the power to decide for me what to do with a device I get from them as a result of being a Loyal customer (which now is surely going out of the window!)
Does this now mean that those who redeem their Bonga points for Airtime cannot use that airtime to call numbers which are not Safaricom's?
I see a situation where SCOM is becoming unwise. Let me see if their position is that I MUST not use the phone on a different network.
On Thu, Aug 2, 2012 at 6:10 PM, Odhiambo Washington <odhiambo@gmail.com> wrote: @Mugo,
For sure it's only an issue when it comes to Bonga-points redemption. Here is what I have learn during the last few days I have interacted with them:
1. Redemption merchandise stock are provisioned differently than the stocks for sale. 2. They almost want to force clients who are redeeming their Bonga points to a restricted subset of the products. When I went to the shop, I was told only one color is available for the redemption items. Different colors of the same items were very much available for the sales stock. It was almost like forcing a color on me! This is not wise. You cannot force a client to take a red phone instead of their color choice! SCOM must do something about this. They should modify their system to allow an item to be picked from the same stocks, and be classified differently on the system at the till - as new sale or redemption. There is no point in placing restrictions on the redemption merchandise. 3. I was able to navigate through the Bonga system menu and redeem an item even though the SIM card did not have sufficient points for the items I intended to redeem. This should look like an anomaly to me. It should check and fail to give me a password if the Bonga points are less than the number/quantity required for the item.
I have to say that after all the bad experience, I got the necessary help and have my problem with redemption sorted out.
On Thu, Aug 2, 2012 at 5:35 PM, m mugo <mugo2of3@gmail.com> wrote: Funny that only BongaPoints-redeemable stuff is always out of stock.
I'm sure that had you been purchasing the same, STOCK would have turned up from somewhere by now. in fact, they would have asked you for your phone no. to alert you when it arrives...
Mugo
On Thu, Aug 2, 2012 at 10:03 AM, Jangita Nyagudi <jangita.nyagudi@gmail.com> wrote: True, not good.
Imagine I have a shop in Eldoret that says we have fresh mangoes, and customers make the trip only to tell them it is out of stock. Time *is* money (at least to me), don't say you can do what you cannot do. We might as well all say we can do anything, only to tell prospective clients "sorry, we don't offer this service at this time!"
On 1 August 2012 22:14, Odhiambo Washington <odhiambo@gmail.com> wrote:
SCOM is not Animal Farm, I suppose then.
On Wed, Aug 1, 2012 at 10:00 PM, Nicholas Mutinda <mutindah@gmail.com> wrote:
i thought this only happened to those who are redeeming low end phones ie 4000 bonga points........
On Wed, Aug 1, 2012 at 3:29 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Well, [ Customer Loyalty ] == [ Customer Loyalty ] == [ Retention ], right? Is it a favor SCOM is doing anyone? It's very much part and parcel of Customer Service and service needs to meet customer expectations. I really don't care of there is no contract regarding customer loyalty, but the fact that it is there gives me the right to speak on it - as a Customer. If they were doing this to someone who doesn't give them money, then I'd listen to your angle.
* No prejudice intended towards you*.
On Wed, Aug 1, 2012 at 3:22 PM, Mark Mwangi <mwangy@gmail.com> wrote:
First of all I do not think bonga point matrices and rewards are part of the contract with Safaricom. Therefore arguing that the ratios are unfair is looking a gift horse in the mouth. About the lack of stock and what have you true that is appalling customer care but by and large Safaricom are *relatively* the most responsive to complaints.
On Wed, Aug 1, 2012 at 2:43 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
@Joram,
If you have 100000+ Bonga points, you know how much business that is to SCOM? I think they say crap - you spent only 1m on us! :-)
On Wed, Aug 1, 2012 at 2:35 PM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote: > > Kuna Mtu AMESIRIKA!!!
> > On Wed, Aug 1, 2012 at 2:14 PM, Odhiambo Washington > <odhiambo@gmail.com> wrote: >> >> Imagine this: >> >> You have accumulated enough Bonga points to redeem some merchandise. >> >> You look at the revamped website and decide on one of the phones they >> have there. >> >> You go ahead and redeem. You get the password. >> >> You go to the shop to collect item. You are told Matrix was adjusted >> so what you redeemed is not applicable. >> >> You go back to your phone and redeem another item. >> >> You go to the shop to collect. The shop attendants tell you the item >> is OUT OF STOCK. >> >> You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of >> this anomaly. They acknowledge feeback. >> >> Three days down the line, no changes on the website. Merchandise >> still there, listed, thought out of stock! >> >> Is this not MADHARAU to Customers? Of what use is feedback which is >> trashed and not acted on - or better still, sat on? >> >> And look at the Merchandise Matrix - you need 40000 points to redeem >> a Samsung Galaxy Mini valued at 13k. >> >> 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't >> make sense really. Some sane proportioning needs to be taken into account. >> >> And now because I am in rant mode - someone tell Safaricom to fix >> the issue with annoying call drops to their CS! >> >> >> >> -- >> Best regards, >> Odhiambo WASHINGTON, >> Nairobi,KE >> +254733744121/+254722743223 >> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >> I can't hear you -- I'm using the scrambler. >> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > > > > -- > Sent from my Voice Recognition Watch© > -------------------------------------------------------------------- > Our greatest fear is not that we are inadequate,but that we are > powerful beyond measure.It is our light, not our darkness, that frightens > us.There is nothing enlightened about shrinking so that other people won't > feel insecure around you.As we let our own light shine, we consciously give > other people permission to do the same. > As we are liberated from our fear,our presence automatically liberates > others. > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mark Mwangi
markmwangi.me.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mutua Nicholas He owns, I manage.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Ali Hussein|Managing Partner
Telemedia Africa Azania Technology Group
Chaka Court, Argwings Kodhek Road
P O Box 14556-00100
Office: +254 737 751409
Cell: +254 773/713 601113
Nairobi, Kenya
Twitter: @AliHKassim
Skype: abu-jomo
"You generally hear that what a man doesn't know doesn't hurt him, but in business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, Advertising Hall of Fame
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I too am a customer of Safcom and it surely sucks!! The bonga points is so out of proportion to what we spend that it is daylight robbery!! Secondly, I bought a brand new Galaxy Mini from their Safcom shop at the Junction at Christmas last year. After 4 days the battery of the phone was discharging itself without even any usage. When returning the item to the shop to be checked they informed me that the Android system sucks the battery life and therefore if you use any internet service i.e 3G, then the other applications, the battery will die. I could not imagine buying a NEW phone with this problem. As it was the holidays, they adviced me to go and charge it again and see what happens. by this time, I obviously didn't and couldn't use it and kept it away until the new year - January 2012. I then took it back in the first week of January and was told to leave it with them for checking at their service centre (which is the FONEXPRESS service centre apprently). After two weeks of keeping my phone I was called back and told that my phone had liquid and that the mother board was rusted and that's why it couldn't work!! Now I am not techie but I know that the battery problem did not appear because the motherboard was rusted!! Not only that someone has to be really duh to insist that the phone, which did not go near any liquid or water, was still working other than the battery was not lasting long enough, not even for 2 hours after full charging! How does this work?? I demanded back my money or a new phone replacement, but they flatly refused cause they said it had liquid and they cud not change the phone or refund the money!! What service or justice is this??? They sell products that aren't of good quality and do not honor there warranties!! So I lost out completely. Mr. Bob Collymore, where are you in all of this?? You don't seem to have your hands on all these problems going on and the safcom staff are not only unfriendly and unhelpful but have no customer service!! Sorry that I appear bitter, but how else should I feel? sorry for venting. No other choice and thanks Washington for bringing this up and to the attention of all. Hope Mr. Collymore and his team will read these complaints and do something about this whole bad state of affairs. On 2 August 2012 23:13, Ali Hussein <ali@hussein.me.ke> wrote:
:)
Ali Hussein
+254 773/713 601113
Sent from my iPhone®
On Aug 2, 2012, at 11:12 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Ali,
Au contraire! They (lurkers) actually respond. I've had very positive response from them regarding this matter, but the way things are, I am surely not gonna swear loyalty to a bully company. They don't have any birth right to the business I'm giving them.. Let me wait and see what they have in store for me with the current situation.
Funny enough, I am a shareholder:-)
On Thu, Aug 2, 2012 at 8:39 PM, Ali Hussein <ali@hussein.me.ke> wrote:
Gentlemen
I have been following this discourse with interest. Are you guys Masochistic or get something out of being punished for being a customer or you still think Safaricom is a Monopoly??
I have one word for you guys - VUKA! (or two..HAMA!) :-)
Is it a coincidence that the multitude of Safaricom staffers who are lurkers on this list don't even deign to respond to you guys?
My Mpesa cents..
Ali Hussein
On Thu, Aug 2, 2012 at 6:55 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Oh, this must have escaped me from any available fine prints! I redemeed 30000 points for a phone (Alcatel OT-918) and guess what? The phone is locked to Safaricom network. I have just discovered this after starting my adventures with the Android phone. Having redeemed a phone before (Huawei IDEOS which was never locked) it did not occur to me that one day I will be redeeming network-locked items. I think this is another level of MADHARAU. These were my Bonga points, diligently accumulated from spending my hard-earned money talking on SCOM network and I don't really think SCOM should have the power to decide for me what to do with a device I get from them as a result of being a Loyal customer (which now is surely going out of the window!)
Does this now mean that those who redeem their Bonga points for Airtime cannot use that airtime to call numbers which are not Safaricom's?
I see a situation where SCOM is becoming unwise. Let me see if their position is that I MUST not use the phone on a different network.
On Thu, Aug 2, 2012 at 6:10 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
@Mugo,
For sure it's only an issue when it comes to Bonga-points redemption. Here is what I have learn during the last few days I have interacted with them:
1. Redemption merchandise stock are provisioned differently than the stocks for sale. 2. They almost want to force clients who are redeeming their Bonga points to a restricted subset of the products. When I went to the shop, I was told only one color is available for the redemption items. Different colors of the same items were very much available for the sales stock. It was almost like forcing a color on me! This is not wise. You cannot force a client to take a red phone instead of their color choice! SCOM must do something about this. They should modify their system to allow an item to be picked from the same stocks, and be classified differently on the system at the till - as new sale or redemption. There is no point in placing restrictions on the redemption merchandise. 3. I was able to navigate through the Bonga system menu and redeem an item even though the SIM card did not have sufficient points for the items I intended to redeem. This should look like an anomaly to me. It should check and fail to give me a password if the Bonga points are less than the number/quantity required for the item.
I have to say that after all the bad experience, I got the necessary help and have my problem with redemption sorted out.
On Thu, Aug 2, 2012 at 5:35 PM, m mugo <mugo2of3@gmail.com> wrote:
Funny that only BongaPoints-redeemable stuff is always out of stock.
I'm sure that had you been purchasing the same, STOCK would have turned up from somewhere by now. in fact, they would have asked you for your phone no. to alert you when it arrives...
Mugo
On Thu, Aug 2, 2012 at 10:03 AM, Jangita Nyagudi < jangita.nyagudi@gmail.com> wrote:
True, not good.
Imagine I have a shop in Eldoret that says we have fresh mangoes, and customers make the trip only to tell them it is out of stock. Time *is* money (at least to me), don't say you can do what you cannot do. We might as well all say we can do anything, only to tell prospective clients "sorry, we don't offer this service at this time!"
On 1 August 2012 22:14, Odhiambo Washington <odhiambo@gmail.com> wrote: > SCOM is not Animal Farm, I suppose then. > > > > On Wed, Aug 1, 2012 at 10:00 PM, Nicholas Mutinda < mutindah@gmail.com> > wrote: >> >> i thought this only happened to those who are redeeming low end phones ie >> 4000 bonga points........ >> >> >> On Wed, Aug 1, 2012 at 3:29 PM, Odhiambo Washington < odhiambo@gmail.com> >> wrote: >>> >>> Well, [ Customer Loyalty ] == [ Customer Loyalty ] == [ Retention ], >>> right? Is it a favor SCOM is doing anyone? It's very much part and parcel of >>> Customer Service and service needs to meet customer expectations. I really >>> don't care of there is no contract regarding customer loyalty, but the fact >>> that it is there gives me the right to speak on it - as a Customer. If they >>> were doing this to someone who doesn't give them money, then I'd listen to >>> your angle. >>> >>> * No prejudice intended towards you*. >>> >>> >>> >>> On Wed, Aug 1, 2012 at 3:22 PM, Mark Mwangi <mwangy@gmail.com> wrote: >>>> >>>> First of all I do not think bonga point matrices and rewards are part of >>>> the contract with Safaricom. Therefore arguing that the ratios are unfair is >>>> looking a gift horse in the mouth. About the lack of stock and what have you >>>> true that is appalling customer care but by and large Safaricom are >>>> *relatively* the most responsive to complaints. >>>> >>>> >>>> On Wed, Aug 1, 2012 at 2:43 PM, Odhiambo Washington < odhiambo@gmail.com> >>>> wrote: >>>>> >>>>> @Joram, >>>>> >>>>> If you have 100000+ Bonga points, you know how much business that is to >>>>> SCOM? I think they say crap - you spent only 1m on us! >>>>> :-) >>>>> >>>>> >>>>> >>>>> On Wed, Aug 1, 2012 at 2:35 PM, Joram Mwinamo < joram.mwinamo@gmail.com> >>>>> wrote: >>>>>> >>>>>> Kuna Mtu AMESIRIKA!!!
>>>>>> >>>>>> On Wed, Aug 1, 2012 at 2:14 PM, Odhiambo Washington >>>>>> <odhiambo@gmail.com> wrote: >>>>>>> >>>>>>> Imagine this: >>>>>>> >>>>>>> You have accumulated enough Bonga points to redeem some merchandise. >>>>>>> >>>>>>> You look at the revamped website and decide on one of the phones they >>>>>>> have there. >>>>>>> >>>>>>> You go ahead and redeem. You get the password. >>>>>>> >>>>>>> You go to the shop to collect item. You are told Matrix was adjusted >>>>>>> so what you redeemed is not applicable. >>>>>>> >>>>>>> You go back to your phone and redeem another item. >>>>>>> >>>>>>> You go to the shop to collect. The shop attendants tell you the item >>>>>>> is OUT OF STOCK. >>>>>>> >>>>>>> You Tweet Safaricom on Twitter (inc Bob Collymore) to alert them of >>>>>>> this anomaly. They acknowledge feeback. >>>>>>> >>>>>>> Three days down the line, no changes on the website. Merchandise >>>>>>> still there, listed, thought out of stock! >>>>>>> >>>>>>> Is this not MADHARAU to Customers? Of what use is feedback which is >>>>>>> trashed and not acted on - or better still, sat on? >>>>>>> >>>>>>> And look at the Merchandise Matrix - you need 40000 points to redeem >>>>>>> a Samsung Galaxy Mini valued at 13k. >>>>>>> >>>>>>> 40000 points means you've spent a whole 400,000 on Safaricom. Doesn't >>>>>>> make sense really. Some sane proportioning needs to be taken into account. >>>>>>> >>>>>>> And now because I am in rant mode - someone tell Safaricom to fix >>>>>>> the issue with annoying call drops to their CS! >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Best regards, >>>>>>> Odhiambo WASHINGTON, >>>>>>> Nairobi,KE >>>>>>> +254733744121/+254722743223 >>>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>>>>>> I can't hear you -- I'm using the scrambler. >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Skunkworks mailing list >>>>>>> Skunkworks@lists.my.co.ke >>>>>>> ------------ >>>>>>> List info, subscribe/unsubscribe >>>>>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>>> ------------ >>>>>>> >>>>>>> Skunkworks Rules >>>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>>> ------------ >>>>>>> Other services @ http://my.co.ke >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Sent from my Voice Recognition Watch© >>>>>> -------------------------------------------------------------------- >>>>>> Our greatest fear is not that we are inadequate,but that we are >>>>>> powerful beyond measure.It is our light, not our darkness, that frightens >>>>>> us.There is nothing enlightened about shrinking so that other people won't >>>>>> feel insecure around you.As we let our own light shine, we consciously give >>>>>> other people permission to do the same. >>>>>> As we are liberated from our fear,our presence automatically liberates >>>>>> others. >>>>>> >>>>>> _______________________________________________ >>>>>> Skunkworks mailing list >>>>>> Skunkworks@lists.my.co.ke >>>>>> ------------ >>>>>> List info, subscribe/unsubscribe >>>>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>> ------------ >>>>>> >>>>>> Skunkworks Rules >>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>> ------------ >>>>>> Other services @ http://my.co.ke
>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Best regards, >>>>> Odhiambo WASHINGTON, >>>>> Nairobi,KE >>>>> +254733744121/+254722743223 >>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>>>> I can't hear you -- I'm using the scrambler. >>>>> >>>>> >>>>> _______________________________________________ >>>>> Skunkworks mailing list >>>>> Skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>> >>>> >>>> >>>> >>>> -- >>>> Regards, >>>> >>>> Mark Mwangi >>>> >>>> markmwangi.me.ke >>>> >>>> >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Skunkworks mailing list >>>> Skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke
>>> >>> >>> >>> >>> -- >>> Best regards, >>> Odhiambo WASHINGTON, >>> Nairobi,KE >>> +254733744121/+254722743223 >>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ >>> I can't hear you -- I'm using the scrambler. >>> >>> >>> _______________________________________________ >>> Skunkworks mailing list >>> Skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >> >> >> >> >> -- >> Regards, >> >> Mutua Nicholas >> He owns, I manage. >> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke
> > > > > -- > Best regards, > Odhiambo WASHINGTON, > Nairobi,KE > +254733744121/+254722743223 > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ > I can't hear you -- I'm using the scrambler. > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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participants (3)
-
Ali Hussein -
Lizette Kraft -
Odhiambo Washington