Thanks Bwana Ndemo. Edith ________________ Edith Ofwona Adera Senior Program Specialist Climate Change & Water Program International Development Research Centre | Centre de recherches pour le développement international Regional Office for Eastern and Southern Africa Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera eadera@idrc.or.ke | www.idrc.ca | www.crdi.ca ________________________________________ From: bitange@jambo.co.ke [bitange@jambo.co.ke] Sent: 22 July 2012 19:01 To: Edith Adera Cc: bitange@jambo.co.ke; 'kictanet@lists.kictanet.or.ke' Subject: Re: [kictanet] Death of landlines Edith, Inspite of all the cable cuts, I will ensure that your landlines are restored tomorrow. I have consulted and I have been assured that it will be possible. Yes all those suffering the same can contact customer service and if nothing is done contact the CEO or myself for the time being. Ndemo.

Angela,

It's clear from all these posts that something is not right at Orange-TKL.

Our corporate lines have been down for over 3 months with no solution in sight! Can this be resolved?

It's not enough to blame vandalism (and other excuses), as a paying customer, non of your clients would be interested in details, but want their lines working or an alternative solution provided promptly.

This is a BIG regulatory issue if QoS is not being monitored in Kenya. CCK?

Look forward to a speedy resolution.

Edith ________________ Edith Ofwona Adera Senior Program Specialist Climate Change & Water Program International Development Research Centre | Centre de recherches pour le développement international Regional Office for Eastern and Southern Africa Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera eadera@idrc.or.ke<mailto:eadera@idrc.or.ke> | www.idrc.ca<http://www.idrc.ca/> | www.crdi.ca<http://www.crdi.ca/> ________________________________ From: kictanet [kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of Angela Nganga- Mumo [anganga@orange-tkl.co.ke] Sent: 21 July 2012 12:46 To: Edith Adera Cc: 'kictanet@lists.kictanet.or.ke' Subject: Re: [kictanet] Death of landlines

Hello Dorcas,

You may want to read my subsequent post in Volume 62 issue no.84 on the issue of Loita street and my feedback to the list which concurs with your sentiments.

Kindly share your details on faut reporting i.e. references and numbers concerned and I will have them looked into promptly. Also please share any alternate contacts to discuss wityh you the wireless routing.

Regards

Angela

Regards

Angela

From: Dorcas Muthoni [mailto:dmuthoni@gmail.com] Sent: Saturday, July 21, 2012 12:38 PM To: Angela Nganga- Mumo Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] Death of landlines

Angela,

I am surprised you have ignored the Loita Street issue where over 3000 customers have been down for the last 3-4 months due to the rains. It has nothing to do with sabotage or vandalism. Can you personally investigate this and respond to the list. I can offer all references for this if you want.

This response resembles a very typical PR message.

I could share with you all our reference numbers for the faults reported since March, i have visited your shops and they recommend that we call customer care. I think you are simply out of touch with the everyday experiences of TKL customers.

I suggest you try a mystery call surely!

How come no one has recommended "offer redundancy through wireless at no extra cost for all post paid customers"? We are post paid customers and we have been for years. We had to buy additional wireless telephone lines due to this problems.

You have a duty to ensure corrective action is taken on the issues coming out of this discussion.

Regards, Muthoni

On Sat, Jul 21, 2012 at 10:35 AM, Angela Nganga- Mumo <anganga@orange-tkl.co.ke<mailto:anganga@orange-tkl.co.ke>> wrote: Dear Listers,

It is indeed true that our copper fixed line continues to be affected due to vandalism and sabotage. But we continuosly make efforts to not only repair the lines as quickly as possible but also to put in place new measures to reduce the impact using fibre rings and other wireless solutions.

Its our sincere hope that now the legal framework is in place to have stiffer penalties for convicted vandals that the incidences will minimise.

As Lordmwesh indicates below we also offer redundancy through wireless at no extra cost for all post paid customers. More details on this can be obtained from your account manager or at any of our shops.

On the issue of waiting lists this ordinarily shouldn't be the case for areas with infrastructure you can get a landline in 5 working days including the survey. Ali Hussein please contact me with the specific case for further assistance.

Its also important to mention, if you allow me, that all faults need to be reported to customercare there are still many customers who contact the technician they know or visit an exchange which means the reports aren't easy to track leading to delays in repair.

We look forward to being of continued service.

Regards

Angela Nganga - Mumo Chief Corporate Communications Officer

----- Original Message ----- From: kictanet-request@lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke> [mailto:kictanet-request@lists.kictanet.or.ke<mailto:kictanet-request@lists.kictanet.or.ke>] Sent: Saturday, July 21, 2012 09:45 AM To: Angela Nganga- Mumo Subject: kictanet Digest, Vol 62, Issue 81

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Today's Topics:

1. Re: [ISOC_KE] How Safaricom Steals Your Internet Bundle (Ali Hussein) 2. Re: The Death of Landlines? (Ali Hussein) 3. Re: The Death of Landlines? (Kivuva) 4. Re: The Death of Landlines? (Dorcas Muthoni)

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Message: 1 Date: Sat, 21 Jul 2012 08:38:10 +0300 From: Ali Hussein <ali@hussein.me.ke<mailto:ali@hussein.me.ke>> To: Grace Githaiga <ggithaiga@hotmail.com<mailto:ggithaiga@hotmail.com>> Cc: "kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>" <kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke>>, isoc@orion.my.co.ke<mailto:isoc@orion.my.co.ke> Subject: Re: [kictanet] [ISOC_KE] How Safaricom Steals Your Internet Bundle Message-ID: <CAPjmBy0B5Cn5OFC=S9YFTz06hxStgdOwX0fzPv+WiOReCBpebA@mail.gmail.com<mailto:S9YFTz06hxStgdOwX0fzPv%2BWiOReCBpebA@mail.gmail.com>> Content-Type: text/plain; charset="windows-1252"

Grace

The question is: What is the regulator doing about this?

Ali Hussein

On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga <ggithaiga@hotmail.com<mailto:ggithaiga@hotmail.com>>wrote:

...

99% of Kenya?s 6.5m <http://cck.go.ke/news/2012/Mobile_Subscribers.html> internet users access it via mobile, of which Safaricom owns 77% marketshare.

In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay 1000ksh (~$12). You?ve paid for the data, and there is no additional cost to Safaricom if you were to use that data today or a year from now. The whole concept of data bundle expiry is ridiculous, as noted by Safaricom CEO Bob Collymore when he visited the iHub:

?When you go into a petrol station and fill up your car, does the owner of the petrol station tell you to bring it back on Wednesday to take back what?s left in the vehicle? Of course not. So I ask, why the hell are we doing that??

Read on

http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle...

_______________________________________________ isoc mailing list isoc@orion.my.co.ke<mailto:isoc@orion.my.co.ke> http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc

--

*Ali Hussein|Managing Partner*

* *Telemedia Africa Azania Technology Group

Chaka Court, Argwings Kodhek Road

P O Box 14556-00100

Office: +254 737 751409<tel:%2B254%20737%20751409>

Cell: +254 773/713 601113

*Nairobi, Kenya*

Twitter: @AliHKassim

Skype: abu-jomo

"You generally hear that what a man doesn't know doesn't hurt him, but in business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, Advertising Hall of Fame