A call for better Service Level Agreements - Utility Providers
Like many Kenyan’s who do not live near key installations served by dedicated power lines, having reliable power for both home and office use can be a game of chance. We have become accustomed to outages and brown outs from the lightest of rains and the odd monkey tinkering with and tripping some wires. Unfortunately, I have never once heard of restitution to a customer, resulting from downtime – scheduled or otherwise from the electricity transmission and distribution monopoly. That electricity is a key element in all factors of production and needed for the addition of value and maximization of outputs across industries, should say something about the service guarantees that should be available to consumer’s turnkey. http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html *Regards,* Mbugua Njihia ᐧ ᐧ
Hi Mbugua, There is a real need for change and if there is a consumer lobby group that is able to agree certain rules with the utility sector, please also add data and voice connect, emergency services. Thanks Baiju Shah On Tue, 9 Jan 2018 at 19:52, Mbugua Njihia via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Like many Kenyan’s who do not live near key installations served by dedicated power lines, having reliable power for both home and office use can be a game of chance. We have become accustomed to outages and brown outs from the lightest of rains and the odd monkey tinkering with and tripping some wires.
Unfortunately, I have never once heard of restitution to a customer, resulting from downtime – scheduled or otherwise from the electricity transmission and distribution monopoly. That electricity is a key element in all factors of production and needed for the addition of value and maximization of outputs across industries, should say something about the service guarantees that should be available to consumer’s turnkey.
http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html
*Regards,* Mbugua Njihia ᐧ
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-- *Baiju Shah** |*Managing Partner* |* Phone: +254 701691570 ** *|*Mobile: +254 787332247 *|* Skype: baijushah* |* Email: baiju@telemedia.co.ke* | * *Telemedia Africa Ltd* *. * The information contained within this e-mail and any attachments ("Email") may contain legally privileged, proprietary and confidential information intended solely for the recipients listed as addresses. If you are not an addressee, any review, dissemination, disclosure, copying, distribution, retention, communication, or use of the contents of this Email is strictly prohibited. If this Email is received in error, immediately notify the original sender by return email or telephone Telemedia Africa Ltd at +254 787332247, and delete this Email. Telemedia Africa warrants neither the accuracy nor the completeness of the information contained in this Email.
Dear All, Could someone kindly provide me with a link to the Privacy and Data Protection Bill? I read somewhere from this forum that it is in Parliament awaiting to be passed. Thanks Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP Managecom Systems Ltd +254 721226324/ 0733973999
I think the bill lapsed? It should be a critically bill to be passed. I’m hoping that the community can review this bill again and possibly make representations to the house. Regards Ali Hussein Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 10 Jan 2018, at 12:23 PM, Lawrence Dinga, CISSP via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Dear All,
Could someone kindly provide me with a link to the Privacy and Data Protection Bill? I read somewhere from this forum that it is in Parliament awaiting to be passed.
Thanks
Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP Managecom Systems Ltd +254 721226324/ 0733973999
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Wow! According the data from UNCTAD Website 23 (43%) African countries have put in place comprehensive privacy and data protection laws. Kenya led by CIPIT contested the adoption of the AU Convention on cyber security and data protection in 2014 and lobbied other Member States to reject it. Does it mean that up to now we don’t even have anything in the kitchen? I understand the data protection bill 2009 was copied verbatim from the EU Directive 95/46/EC on the Protection of Personal Data which is being replaced by the GDPR as from May 2018. Don’t you think we need to do something in the absence of anything cooking? Regards Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP Managecom Systems Ltd +254 721226324/ 0733973999 From: Admin CampusCiti Sent: Wednesday, January 10, 2018 3:09 PM To: KICTAnet ICT Policy Discussions Cc: Lawrence Dinga, CISSP Subject: Re: [kictanet] Data Protection Bill I think the bill lapsed? It should be a critically bill to be passed. I’m hoping that the community can review this bill again and possibly make representations to the house. Regards Ali Hussein Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad On 10 Jan 2018, at 12:23 PM, Lawrence Dinga, CISSP via kictanet <kictanet@lists.kictanet.or.ke> wrote: Dear All, Could someone kindly provide me with a link to the Privacy and Data Protection Bill? I read somewhere from this forum that it is in Parliament awaiting to be passed. Thanks Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP Managecom Systems Ltd +254 721226324/ 0733973999 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Lawrence We certainly do. My main worry, which should be the worry for many in the sector is simply this:- South Africa is currently enjoying a near monopoly when it comes to setting up serious globally competitive data centers. I understand Microsoft and Amazon already have or are in the process of doing so. While there are other factors to consider like infrastructure (electricity, connectivity etc) serious investors won’t even bother if there are no strong policy framework to support this. One of the frameworks is a solid data protection and security law. Regards Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad
On 10 Jan 2018, at 3:36 PM, Lawrence Dinga, CISSP via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Wow!
According the data from UNCTAD Website 23 (43%) African countries have put in place comprehensive privacy and data protection laws. Kenya led by CIPIT contested the adoption of the AU Convention on cyber security and data protection in 2014 and lobbied other Member States to reject it. Does it mean that up to now we don’t even have anything in the kitchen? I understand the data protection bill 2009 was copied verbatim from the EU Directive 95/46/EC on the Protection of Personal Data which is being replaced by the GDPR as from May 2018. Don’t you think we need to do something in the absence of anything cooking?
Regards
Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP Managecom Systems Ltd +254 721226324/ 0733973999
From: Admin CampusCiti Sent: Wednesday, January 10, 2018 3:09 PM To: KICTAnet ICT Policy Discussions Cc: Lawrence Dinga, CISSP Subject: Re: [kictanet] Data Protection Bill
I think the bill lapsed?
It should be a critically bill to be passed. I’m hoping that the community can review this bill again and possibly make representations to the house.
Regards
Ali Hussein Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 10 Jan 2018, at 12:23 PM, Lawrence Dinga, CISSP via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Dear All,
Could someone kindly provide me with a link to the Privacy and Data Protection Bill? I read somewhere from this forum that it is in Parliament awaiting to be passed.
Thanks
Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP Managecom Systems Ltd +254 721226324/ 0733973999
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi All, We have been looking at the whole area of data protection and now have good handle on the GDPR compliance as this will hit all doing business with the compliance requirements with the European Union. We further have been surprised by the ignorance displayed by the local organisations be it a ngo, public sector operator or a private enterprise. Furthermore, if not taken seriously a very small process fix could hamper your business, and the fines related to GDPR are hefty from the European Union. If anybody requires help in being compliant we are offering to audit their business and provide recommendations as part of our cyber security practice. Thanks, Best Regards, Baiju Shah EBiashara Ltd Tel. 0787332247 On Wed, 10 Jan 2018 at 15:37, Lawrence Dinga, CISSP via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Wow!
According the data from UNCTAD Website <http://unctad.org/en/Pages/DTL/STI_and_ICTs/ICT4D-Legislation/eCom-Data-Protection-Laws.aspx> 23 (43%) African countries have put in place comprehensive privacy and data protection laws. Kenya led by CIPIT contested the adoption of the AU Convention on cyber security and data protection in 2014 and lobbied other Member States to reject it. Does it mean that up to now we don’t even have anything in the kitchen? I understand the data protection bill 2009 was copied verbatim from the EU Directive 95/46/EC on the Protection of Personal Data which is being replaced by the GDPR as from May 2018. Don’t you think we need to do something in the absence of anything cooking?
Regards
*Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP* *Managecom Systems Ltd* *+254 721226324/ 0733973999*
*From:* Admin CampusCiti <info@campusciti.com> *Sent:* Wednesday, January 10, 2018 3:09 PM *To:* KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> *Cc:* Lawrence Dinga, CISSP <ldinga@managecom.co.ke> *Subject:* Re: [kictanet] Data Protection Bill
I think the bill lapsed?
It should be a critically bill to be passed. I’m hoping that the community can review this bill again and possibly make representations to the house.
Regards
*Ali Hussein* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Blog: www.alyhussein.com
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 10 Jan 2018, at 12:23 PM, Lawrence Dinga, CISSP via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dear All,
Could someone kindly provide me with a link to the Privacy and Data Protection Bill? I read somewhere from this forum that it is in Parliament awaiting to be passed.
Thanks
*Lawrence Dinga, MSc. (InfoSec & Forensics), CISSP* *Managecom Systems Ltd* *+254 721226324/ 0733973999*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Baiju Shah** |*Managing Partner* |* Phone: +254 701691570 ** *|*Mobile: +254 787332247 *|* Skype: baijushah* |* Email: baiju@telemedia.co.ke* | * *Telemedia Africa Ltd* *. * The information contained within this e-mail and any attachments ("Email") may contain legally privileged, proprietary and confidential information intended solely for the recipients listed as addresses. If you are not an addressee, any review, dissemination, disclosure, copying, distribution, retention, communication, or use of the contents of this Email is strictly prohibited. If this Email is received in error, immediately notify the original sender by return email or telephone Telemedia Africa Ltd at +254 787332247, and delete this Email. Telemedia Africa warrants neither the accuracy nor the completeness of the information contained in this Email.
Hey Mbugua, The lapsed Energy Bill attempted to introduce restitution in cases where someone has suffered loss from power outages. The President returned the Bill taking issue with that particular clause. The Energy Bill has now been reintroduced in Parliament. Perhaps we have an opportunity to make some noise about it, hoping this House is more genuine in how they conduct public participation than the last.
On 9 Jan 2018, at 19:50, Mbugua Njihia via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Like many Kenyan’s who do not live near key installations served by dedicated power lines, having reliable power for both home and office use can be a game of chance. We have become accustomed to outages and brown outs from the lightest of rains and the odd monkey tinkering with and tripping some wires.
Unfortunately, I have never once heard of restitution to a customer, resulting from downtime – scheduled or otherwise from the electricity transmission and distribution monopoly. That electricity is a key element in all factors of production and needed for the addition of value and maximization of outputs across industries, should say something about the service guarantees that should be available to consumer’s turnkey.
http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html <http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html> Regards, Mbugua Njihia
ᐧ
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (6)
-
Admin CampusCiti -
Ali Hussein -
Baiju Shah -
kanini mutemi -
Lawrence Dinga, CISSP -
Mbugua Njihia