The High Court has dismissed pleas by an Airtel customer who wanted the telco compelled to pay him Sh3 million for his alleged losses after a network disruption. Mr Leonard Onyango accused Airtel of repeated network disruptions in March last year. https://www.businessdailyafrica.com/news/Customer-loses-bid-to-compel-Airtel... Looks like the public are now turning to courts for redress over network disruptions. Even as CA revises it's otherwise ok website, can the CA team also guide Consumers on the appropriate procedures for redress under their mandate for such. I think many people get frustrated calling customer numbers that are sometimes generally disfunctional or just intentionally off the hook whenever some service providers have issues with their networks. Twitter is awash with complaints to service providers. I would wish to understand what measures the CA has taken to ensure compliance and service delivery. It would be good to get some statistics too (since these aren't included in the CA Sector reports). Victor