I think some people had their eyes peeled already: Spanco recently partnered up with Ugandan Mara Group's IT subsidiary - not a call centre firm, though: http://www.ratio-magazine.com/201009303679/Corporate-Press-Releases/Uganda-P... On 27 October 2010 17:39, Paul Kukubo <pkukubo@ict.go.ke> wrote:

Listers

http://economictimes.indiatimes.com/tech/ites/Bharti-splits-500-mn-Africa-de...

<http://economictimes.indiatimes.com/tech/ites/Bharti-splits-500-mn-Africa-deal-among-IBM-Tech-Mahindra-and-Spanco/articleshow/6812374.cms>Quoting from the Economics times of India link above.. “About 4,000 employees who currently handle Zain’s customer care operations in Africa will move to the rolls of these three companies. The partners will set up operations in each market which will sustain and build skills, capabilities and resources,” he added. Executives tracking the contract said local companies in Africa had not bid for the call centre deal although Spanco and possibly, Tech Mahindra, could partner with domestic firms there to deliver the service. "

Interesting to keep our eyes on be prepared in the event of the opportunity.

Paul Kukubo Chief Executive Officer, Kenya ICT Board PO Box 27150 - 00100 Nairobi, Kenya

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